Deck 6: Communicating With a Diverse Population

Question 1

Kinesics is useful in:

A)conveying professionalism nonverbally.
B)interpreting body language.
C)"softening" official language.
D)all of the above

Answer 1

B

Question 2

In the case of Pottinger v.City of Miami (1992), a U.S.District Court found the practice of ________________ unconstitutional.

A)removing park benches
B)bum sweeps
C)panhandling
D)loitering

Answer 2

B

Question 3

The formation of communities such as Chinatowns, Little Italys, and Little Havanas is an example of:

A)assimilation.
B)cultural pluralism.
C)acculturation.
D)racial profiling.

Answer 3

B

Question 4

Dealing with the homeless is challenging for the police because:

A)homeless people seldom break the law and are, therefore, not a police problem.
B)other resources (detox centers, crisis units, etc.) rigorously compete to provide services.
C)being homeless is not a crime.
D)most homeless people are alcoholics, drug addicts, or otherwise prone to violence.

Question 5

The communication process involves:

A)a sender.
B)a message.
C)a receiver.
D)all of the above

Question 6

The __________ encodes a message and then transmits the message.

A)telephone
B)transmitter
C)sender
D)receiver

Question 7

Tactical civility as taught by the Verbal Judo Institute stressed that officers cannot afford to show:

A)politeness.
B)professionalism.
C)tactical verbal skills.
D)a display of anger.

Question 8

________________ assumes that all people within a specific group are the same; they lack individuality.

A)Racism
B)Cultural diversity
C)Stereotyping
D)Racial profiling

Question 9

The amount of eye contact while speaking varies in the United States.According to the text, which ethnic group maintains the lowest eye contact while speaking?

A)Caucasian
B)African Americans
C)Hispanic
D)Asian

Question 10

Discrimination and prejudice are different but related.Some examples of discrimination include:

A)giving warnings to females who violate traffic laws and issuing tickets to males for the same violation.
B)arresting a black man for driving while intoxicated.
C)both a and b
D)neither a nor b

Question 11

The communication process involves all of the following except:

A)sender.
B)feedback.
C)portal.
D)receiver.

Question 12

The communication process involves:

A)a sender and a message.
B)a filter and a scope.
C)both a and b
D)neither a nor b

Question 13

Statements such as "The French are great lovers" are based on:

A)notions.
B)bias.
C)stereotypes.
D)history.

Question 14

In their traditional role of crime fighter, the police seldom interact with those from the ___________ socioeconomic class.

A)lower
B)middle
C)upper-middle
D)upper

Question 15

Police officers who learn to "read" the nonverbal messages and body language of suspects, victims and witnesses:

A)are said to have developed a sixth sense.
B)often say they have a "gut feeling."
C)sometimes describe it as a nagging suspicion.
D)all of the above

Question 16

According to the text, important individual characteristics in communication include all of the following except:

A)age.
B)self-esteem.
C)language skills.
D)morals.

Question 17

Two critical barriers to communication in a diverse society are language barriers and:

A)religious barriers.
B)cultural barriers.
C)racial barriers.
D)physical barriers.

Question 18

Race-based enforcement:

A)is discriminatory and illegal.
B)is legal and justifiable.
C)no longer occurs in the United States.
D)is forensically viable.

Question 19

________________ continues to increase, presenting unique challenges to community -policing efforts aimed at enhancing citizens' levels of trust, communication, and activism.

A)Religious diversity
B)Racism
C)Cultural diversity
D)Lack of officer education

Question 20

As stated in the text, which of the following statements is true regarding the overall -socioeconomic structure of the U.S.population?

A)The lower class is shrinking.
B)The middle class is shrinking.
C)The upper class is shrinking.
D)The gap between the lower and upper classes is shrinking.

Question 21

The disabilities that police officers encounter the most frequently are:

A)touch impairment.
B)kinesics impairment.
C)mobility impairment.
D)taste impairment.

Question 22

The use of ___________, the technical language of a profession, is a barrier to -communication.

A)10 codes
B)terms
C)jargon
D)feedback

Question 23

Things such as nodding, pointing a finger, and shrugging are examples of:

A)verbal communication.
B)effective communication.
C)good communication traits.
D)gestures in communication.

Question 24

A person who has a temporary breakdown in coping skills is:

A)mentally ill.
B)mentally retarded.
C)in crisis behavior.
D)contemplating suicide.

Question 25

Deinstitutionalization refers to:

A)an inmate's release from prison.
B)providing support services for the retarded or mentally ill in the community rather than in institutions.
C)renaming establishments to eliminate "institution" from the name.
D)making institutions more homelike for residents.

Question 26

Police officers are most likely to obtain cooperation from citizens if they:

A)treat others with respect.
B)engage in process-oriented policing.
C)arrest the offender.
D)follow up on reports taken.

Question 27

Dr.George Thompson is the founder of:

A)Verbal Judo.
B)Verbal Tae Kwon Do.
C)Verbal Karate.
D)Verbal Effectiveness.

Question 28

Epileptic seizure symptoms may include:

A)stiffening, jerking motions.
B)garbled, incoherent speech.
C)glassy-eyed staring and aimless wandering.
D)all of the above

Question 29

According to the text, a temporary breakdown in coping skills by a person who is not -mentally ill is known as:

A)strange behavior
B)event behavior
C)crisis behavior
D)disorderly behavior

Question 30

Of the items listed below, which is not a common communication barrier?

A)lack of time
B)failure to listen
C)lack of feedback
D)avoidance of the use of jargon

Question 31

Italian American, African American, and Asian American are examples of what is sometimes known as the _____________ American.

A)pluralistic
B)hyphenated
C)ethnocentric
D)multicultural

Question 32

The homeless are more often the victims of crime than the perpetrators.

Question 33

Problems associated with homeless persons include:

A)homeless camps.
B)public intoxication.
C)abuse.
D)all of the above

Question 34

Learning disabilities affect 5-10 million children in the United States.Some of the most common characteristics are:

A)poor memory and difficulty following directions.
B)eye-hand coordination problems.
C)poor reading ability leading to the label of "underachiever."
D)all of the above

Question 35

Preference for one's own way of life over all others is known as:

A)assimilation.
B)acculturation.
C)ethnocentrism.
D)cultural pluralism.

Question 36

Many police officers, in addition to understanding nonverbal messages, also develop an -ability to interpret body language, also called:

A)body mapping.
B)nonverbal reads.
C)seventh sense.
D)kinesics.

Question 37

Which of the following statements is not true concerning attention deficit hyperactivity -disorder?

A)It is one of the most common disruptive behavior disorders in youths, with an estimated 5 to 10 percent of all children having it.
B)It is characterized by fidgeting, distractibility, and lack of self-control.
C)It affects more girls than boys.
D)The condition often disappears by adulthood.

Question 38

The CIT model combines police officers with what other professionals?

A)doctors
B)nurses
C)university professors
D)mental health professionals

Question 39

According to the text, reasons victims give for not reporting a crime to the police include:

A)belief that the police will be unable to do anything.
B)fear that they won't be believed.
C)fear of reprisal and threats.
D)all of the above

Question 40

Discrimination is:

A)a behavior.
B)an attitude.
C)both a and b
D)neither a nor b

Question 41

Polls cited in the text find that Americans are less concerned today about immigration,

Question 42

A survey documented in the Sourcebook of Criminal Justice Statistics (2004) found that Black and nonblack (White and other minority) police officers strongly agree about the -significance of race in how citizens are treated by police.

Question 43

A prejudice that inhibits objectivity and can evolve into hate.

Question 44

The officer's "body language" is very important when communicating with the public.

Question 45

Most of the violent individuals the police deal with are mental patients whose treatment plans have lapsed.

Question 46

Roughly 55 million people in this country, 20 percent of the U.S.population, speak a language other than English at home.

Question 47

Many of the symptoms of Alzheimer's disease are identical to those of intoxication.

Question 48

Mental illness and crisis behavior are the same thing.

Question 49

Under the ADA, all government brochures and printed material must be available in Braille or on audiotape if requested.

Question 50

Research has found law enforcement involves significantly more verbal interaction than physical interaction.

Question 51

Effective communicators recognize their own and others' biases and prejudices.

Question 52

According to the text, police officers may have more barriers to communication because of the image they convey.

Question 53

According to the text, the U.S.Census Bureau predicts that by the year 2030 nearly one in five people will be age 30 or younger.

Question 54

Reliance on generalizing may result in stereotyping.

Question 55

Incidents that may bring Alzheimer's patients into contact with the police include driving -difficulties, false 911 reports, indecent exposure, shoplifting, and trespassing.

Question 56

Listening skills cannot be improved.

Question 57

The "veil-of-darkness" method has been proposed as an approach to test for racial profiling in a department's traffic stop practices.

Question 58

Communities across the country have enacted out-right bans or placed extreme restrictions on providing food to the indigent and homeless.

Question 59

Nonverbal communication includes everything other than the actual words spoken in a -message such as tone, pitch, and pacing.

Question 60

Providing help to victims originated as a grassroots effort in the 1990s to help battered women.

Question 61

Discuss and explain racial profiling and how it affects the community and law enforcement.

Question 62

The leading known cause of mental retardation in the Western world, __________________, includes effects such as impulsivity, inability to predict consequences or to use appropriate judgment in daily life, poor communication skills, high levels of activity, and distractibility in small children and frustration and depression in adolescents.

Question 63

The term ___________________ is sometimes used to refer to children exposed to cocaine while in the womb.They may exhibit social, emotional and cognitive problems.

Question 64

Assimilation, also referred to as ___________________, was, indeed, what happened among the early colonists.

Question 65

___________________ results when a person who is not mentally ill has a temporary -breakdown in coping skills.

Question 66

Developing the trust and confidence of new immigrant populations is essential for effective policing.

Question 67

Cities across the nation have tried numerous legislative and other tactical measures in their efforts to eliminate or minimize the problems presented by the homeless.Identify these efforts and the success or failure of each method.What are the constitutional limitations dealing with the enforcement of these laws?

Question 68

An alternative to assimilation is ___________________ with diverse cultures peacefully coexisting.

Question 69

Nonverbal communication does not include a person's appearance.

Question 70

A dilemma facing law enforcement and the immigration issue is whether police can build _______________ with immigrant communities if they are also to gather intelligence and enforce immigration law.

Question 71

Describe the two critical barriers to communication in a diverse society.What can police do to overcome these barriers?

Question 72

The very language used to refer to others can interfere with ___________________.

Question 73

Victims often suffer from ___________________, a persistent reexperiencing of a traumatic event through intrusive memories, dreams, and a variety of anxiety-related symptoms.

Question 74

Describe and give examples of the results of being victimized.

Question 75

The sociological literature on ethnic and racial diversity has three theories on the consequences of two or more cultures inhabiting the same geographic area.Describe these theories and how they affect law enforcement.

Question 76

Feedback is sometimes involved in the communication process.

Question 77

The use of ___________________, technical language of a profession, can be a barrier to communication.

Question 78

When police use certain racial characteristics, such as skin color, as indicators of criminal activity, the practice is commonly referred to as _________________