Deck 8: Building Relationships Through Positive Communication

Question 1

In some cases, redirection is not enough.It may be necessary to clearly ____________________ unwillingness to participate in interactions that indulge or solicit inappropriate dependency, spread gossip, or reinforce inordinate complaining.

Answer 1

​communicate

Question 2

It is often easier for very young children to move their hands when they are angry or excited than to think of ____________________.

Answer 2

​words

Question 3

A particularly helpful strategy for dealing with feelings and needs honestly and respectfully is through a technique called active ____________________.

Answer 3

​listening

Question 4

Attentive ____________________ gives children the confident feeling that what they have to say is important enough for us to listen.

Question 5

Children can learn to communicate effectively by interacting with nurturing ____________________ of effective communication.

Question 6

The least effective communication styles usually deal only superficially with the content of the communication and fail completely to address the feelings or ____________________ of the persons sharing in the communication.

Question 7

Well-developing toddlers grasp the essential elements of a conversation: meaningful ____________________, intonation, inflection, facial expression, gesture, and give and take.

Question 8

Toddlers and young preschoolers tend to be more ____________________ in their expression of strong feelings, whereas older preschoolers and school-agers learn to express strong emotions verbally.

Question 9

____________________ begin to stubbornly resist the hovering adult care that was necessary to their survival as infants.

Question 10

Children, and adults as well, will close off communication that is incomprehensible, ____________________, vague, or rude, just as they would tune out a radio with unpleasant static.

Question 11

School-age children recognize that communicators must take turns ____________________ and speaking.

Question 12

Positive guidance should bring about positive feelings of confidence and responsibility, not negative feelings of ____________________.

Question 13

We should begin reprimands by making an initial ____________________ statement of some kind to show empathy.

Question 14

Adolescents rebel against the close parental ____________________ that protected them in childhood.

Question 15

Adults and children have the same basic human urge to get their social, ____________________, intellectual, and physical needs met.

Question 16

What sounds like a simple statement may really be a request for ____________________.For example, "I can't sleep" may really mean "Come sit by me and read me a story."

Question 17

We may lead communication by talking to an infant in a way that is ____________________ to the baby's mood and attention span.

Question 18

To function well in a(n) ____________________ political system, children must become competent communicators.

Question 19

In nonproductive communication, the communicator avoids, dismisses, evades, or thwarts the ____________________ of the other person.

Question 20

____________________ is necessary to distinguish assertiveness from stubbornness.

Question 21

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Assertive communication

Question 22

When adults pace their interactions with infants, babies learn that

A)their behavior elicits a predictable response.
B)their environment is controllable.
C)they can bring about a desired action by communicating with adults.
D)their environment is predictable.
E)all of these.

Question 23

Flexibility is necessary to distinguish assertiveness from

A)stubbornness.
B)optimism.
C)respect.
D)flexibility.

Question 24

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Negative commands

Question 25

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Conflict resolution

Question 26

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Crucial conversations

Question 27

What effects could sign language have on children?

A)It could encourage hitting and pushing.
B)It is easier for toddlers to use their voices when they are angry or excited.
C)It would allow babies and toddlers to use their spoken words to express their needs.
D)It could help bring deaf children into the mainstream.

Question 28

Effective, assertive guidance requires that adults provide as much ____________________ as possible but also as much flexibility as needed to make discipline humane and reasonable.

Question 29

A nine-year-old who persists in telling the teacher what other children are doing just to get them in trouble may be seeking

A)action.
B)information.
C)inappropriate interaction.
D)negative reinforcement.
E)all of these.

Question 30

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Respect

Question 31

Two- and three-year-olds should be referred to professional speech therapists for developmental testing and intervention if they

A)talk out loud to themselves while they are involved in solitary play.
B)stare blankly and silently when urged to talk.
C)talk to inanimate objects such as stuffed animals or the television screen.
D)all of these.
E)none of these.

Question 32

Attentive listening includes

A)averting your eyes from the child.
B)giving nonverbal gestures.
C)being physically far away from the child.
D)being impatient with the child.
E)all of these.

Question 33

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Nonproductive communication

Question 34

We need communication skills to

A)understand children's needs.
B)clearly express expectations.
C)model effective communication.
D)all of these.

Question 35

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Active listening

Question 36

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Sympathy

Question 37

A form of active listening in which one concentrates on what is being said and then reflects ideas to the speaker to confirm understanding is called all of the following except

A)empathetic listening.
B)"parentese."
C)reflective listening.
D)mirroring.

Question 38

At what age have children developed the entire panorama of human emotions?

A)Six months
B)Nine months
C)Three years
D)Four years
E)None of these

Question 39

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Osmosis

Question 40

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Empathy

Question 41

Positive communication requires responsive give and take.

Question 42

Assertive communication requires

A)empathy
B)persistence.
C)honesty.
D)respect.
E)all of these.

Question 43

Crucial conversations

A)should make people feel uncomfortable.
B)are about easy issues.
C)give us an effective tool for conflict resolution.
D)all of these.

Question 44

School-age children express anger by

A)hitting.
B)biting.
C)insulting.
D)spitting.
E)all of these.

Question 45

A positive, appropriate motive for a crucial conversation is to

A)avoid embarrassment.
B)find an ethical solution.
C)win.
D)punish others.

Question 46

Courtesy guidelines in crucial conversations include

A)using "you" statements.
B)blaming others.
C)recognizing and respecting others' feelings.
D)interrupting others.
E)all of these.

Question 47

The most effective tools for children to learn communication skills are

A)listening and interacting.
B)modeling and listening.
C)modeling and practicing.
D)practicing and listening.
E)interacting and practicing.

Question 48

Which of the following is a negative command?

A)"Would you rather have apple juice or milk?"
B)"Don't spill your orange juice."
C)"Hold your glass with both hands."
D)"You must take your medicine now so your cough will get better."
E)None of these

Question 49

Authoritative adults

A)give directives to solve children's problems.
B)avoid listening.
C)ask "How can I be helpful?"
D)use statements such as "I'm the expert."
E)all of these.

Question 50

Children learn to communicate effectively by interacting with nurturing role models of effective communication.

Question 51

Baby talk is also called "appropriate infant responsiveness."

Question 52

Toddlers who are new to a group care setting may attend for weeks before trying to communicate with the nursery school teacher, even though they talk a great deal at home.

Question 53

Before 6 months, infants are capable of emotions including which of the following?

A)Wariness
B)Fatigue
C)Love
D)Insecurity
E)All of these

Question 54

Children learn effective communication skills as they watch, listen to, and interact with consistent adults who set a good example.

Question 55

If all of the steps of conflict resolution in crucial conversations have been followed and no resolution can be found, the participants should

A)agree to disagree.
B)walk away from the source of disagreement and find another activity.
C)try to negotiate again at another time.
D)all of these.

Question 56

Which is an example of a positive request?

A)"Quit poking at Jimmy."
B)"Don't run in the hall."
C)"Hands in your lap now."
D)"Stop interrupting me."

Question 57

In communication, we have a responsibility to

A)stick to meaningful speech.
B)encourage distractions.
C)avoid eye contact.
D)mirror feelings and reflect emotions.

Question 58

A two-month-old infant who is watching and responding eagerly as an adult speaks to him will look away, yawn, or grimace when he needs a few moments of rest.

Question 59

Nonverbal cues include

A)tone of voice.
B)facial expression.
C)hand gestures.
D)none of these.
E)all of these.

Question 60

Which of the following is not a step in carrying out crucial conversations?

A)Listen.
B)Tell your story.
C)Build.
D)Disagree.
E)All of these are correct.

Question 61

Adults and children have the same basic human urge to get social, emotional, intellectual, and physical needs met.

Question 62

When confronting difficult issues, use negative commands first to allow the child to identify, explore, and express feelings related to the situation.

Question 63

Adults can effectively communicate their recognition and acceptance of children by listening attentively to them.

Question 64

We should insist that children apologize when they have done something wrong.

Question 65

"You" messages are very helpful for stating feelings appropriately and in a nonthreatening way.

Question 66

Time, effort, and practice are required to become skilled at recognizing the underlying needs hidden in everyday communications.

Question 67

Crucial conversations are an ineffective tool for conflict resolution.

Question 68

It can be acceptable to trick children into compliance.

Question 69

We must intervene as the authority figure to ensure that children's rights are protected.

Question 70

Most toddlers will only speak when a listener is present.

Question 71

Power struggles become win-win situations between adults and children.

Question 72

The complexity of words and sentences must always be adjusted to the level of maturity of the listener.

Question 73

Negative commands are more likely to elicit cooperative behavior than are positive requests.

Question 74

Should we force children to apologize?

Question 75

Our nonverbal communication should not match our verbal communication.

Question 76

Our message is conveyed to toddlers solely through verbal communication.

Question 77

Tact keeps channels of communication open.

Question 78

Children's first efforts to do things by themselves are often correct.

Question 79

When communicating, it is important that we avoid the communication pitfalls that inhibit dialogue and alienate children.

Question 80

Emotions prepare us to hold crucial conversations that are effective.