Deck 9: Training Delivery

Question 1

A training program lasting four days should include a lesson plan for each day.

Answer 1

True

Question 2

When developing a lesson plan,trainers should strongly review the sequence of content,ensuring that content moves from the general to the specific.

Answer 2

True

Question 3

A learning climate has four key factors including pre-arrival,greeting participants,trainer's style and behaviour,and trainees' experiences and backgrounds.

Answer 3

False

Question 4

According to Donald Kirkpatrick,there are three decisions that need to be made when selecting participants for a training program: (1)Who can benefit? (2)What programs are required by law? (3)Should the training be voluntary or compulsory?

Question 5

Asking trainees to explain how the material presented in training may be used at work results in greater retention and transfer.

Question 6

Trainers can generate interest and increase trainees' motivation by using seductive details in the delivery of the training program with physical animation and linguistic devices.

Question 7

The success of a training program rests in large part on the content and learning outcomes.

Question 8

A training plan indicates who needs to be trained and how the training should be delivered.

Question 9

Evidence supports the notion that a good lesson plan should provide a general overview of learning outcomes,allowing the trainer to personalize the actual content and lesson format.

Question 10

Robert Gagné's nine events of instruction include some element of active practice.

Question 11

Train the trainer initiatives focus on helping subject-matter experts become better at designing and delivering training programs.

Question 12

A subject-matter expert is a person who is familiar with training delivery best practices.

Question 13

In order to be conducive to learning,a training site should be comfortable in terms of space,lighting,and temperature.

Question 14

Research appears to support the notion that trainees that experience an expressive trainer tend to recall more content.

Question 15

A high-involvement seating arrangement fits well with a traditional lecture format.

Question 16

According to the textbook,train-the-trainer fundamentals include providing the subject-matter expert with feedback upon completion of a practice training session.

Question 17

Stakeholder consultation is not a requirement when determining training schedules.

Question 18

The "greeting participants" factor of a learning climate may include an e-mail sent by the trainer explaining the goals and objectives of the training program prior to trainees arriving at the training site.

Question 19

A trainability test is a test that measures how much content has been retained by the trainee shortly after completion of a training program.

Question 20

A lesson plan is a blueprint that outlines the training program in terms of the sequence of activities that will take place.

Question 21

Which of the following would NOT be considered off-the job training?

A) renting a hotel facility to conduct training
B) using rooms at an organization's head office to conduct training
C) using performance aids to help trainees perform their duties
D) renting a conference centre

Question 22

Which of the following is information that is NOT included in a training plan?

A) how much the training will cost the organization
B) which individuals in an organization need to be trained
C) the type of training that is required
D) the method by which training will be delivered

Question 23

What training method generally utilizes a low-involvement seating arrangement?

A) train the trainer
B) discussion groups
C) action learning
D) lecture

Question 24

According to the textbook,which of the following is the most challenging part of the training process?

A) preparing the lessons and lesson plan
B) assessing the trainees' training needs
C) monitoring and evaluating the training program
D) implementing the training program

Question 25

Mike has been charged with designing a lesson plan dealing with negotiation strategies.Under which section of a lesson plan would he include articles and links to websites dealing with negotiation strategies?

A) training objectives
B) sequence
C) detailed lesson plan
D) trainee handouts

Question 26

What is the term for a connected unit of instruction with a specific learning objective?

A) lesson plan
B) lesson plan cover page
C) training
D) lesson

Question 27

According to the textbook,which of the following activities is NOT considered a training delivery activity?

A) administer the training
B) determine the training materials
C) develop a lesson
D) pick a trainer

Question 28

What problem does a train-the-trainer program attempt to resolve?

A) increase the number of credible trainers available to an organization
B) teach subject-matter experts how to be effective trainers
C) reduce training costs by generating an in-house supply of trainers
D) motivate individuals to develop untapped training potential

Question 29

What factor should a trainer consider when scheduling training programs?

A) nature of the business
B) training motivation
C) training content
D) self-efficacy

Question 30

Which of the following terms best describes the role of a training administrator?

A) lead
B) develop
C) coordinate
D) analyze

Question 31

What seating arrangement would you suggest is congruent with having trainees work in groups to solve real company challenges?

A) high intensity
B) high involvement
C) low intensity
D) moderate involvement

Question 32

Which of the following is NOT influenced by seating arrangements at a training event?

A) trainee involvement
B) trainee energy
C) learning outcomes
D) trainee participation

Question 33

A trainer is interested in predicting the likelihood of trainees being able to learn and complete a training task.What type of test should he/she use?

A) trainability test
B) aptitude test
C) employment test
D) self-assessment test

Question 34

Which of the following is NOT a quality of an effective trainer?

A) able to draw on his or her experiences
B) displays mastery of the topic
C) makes sure the training program is fun
D) displays characteristics of an expressive trainer

Question 35

Which section of a lesson plan would include the statement "Employees will be able to drive an automobile in a safe manner while following all applicable driving rules"?

A) training objective
B) training design
C) training program
D) training behaviour

Question 36

Donald Kirkpatrick suggests that companies need to make decisions when selecting candidates for a training program.Which of the following questions does Kirkpatrick suggest be asked?

A) What training gaps have been identified?
B) Do employees need career development?
C) What programs are mandated by law?
D) Should training be off-the-job, on-the-job, or blended?

Question 37

If an employee has a disability,what must the trainer do?

A) exempt the trainee from the training program
B) accommodate the person to the point of undue hardship
C) segregate all the disabled individuals into a separate event
D) reduce the amount of training to fit the person's needs

Question 38

What are the most important criteria when deciding to segregate or include different levels of employees in the same training session?

A) the level of education and experience of trainees
B) the type of industry and previous training practices
C) security risks and type of industry
D) organizational culture and the current rapport between different levels in the organization

Question 39

What process does Export Development Canada (EDC)use to identify subject-matter experts (SMEs)to lead training programs at EDC?

A) each business unit director decides which SME will conduct the training
B) each year, potential candidates volunteer to lead training programs focusing on their areas of expertise
C) the human resources department identifies candidates based on performance evaluations
D) every SME is given the opportunity to lead at least one training program

Question 40

According to the textbook,what factors should be considered when deciding to conduct training off-site?

A) potential distractions
B) trainer preferences
C) trainee preferences
D) management preferences

Question 41

According to the textbook,which of the following is a solution to the training timing problem?

A) use self-talk and relaxation exercises prior to the training
B) plan for too little material so you may prioritize if necessary
C) practise presenting the material and do a check-in at regular intervals
D) use ice-breakers and begin with an activity that relaxes trainees

Question 42

Discuss the significance of the climate of learning.Name and describe the four elements that constitute the climate of learning.

Question 43

Which of the following is a solution to training delivery problems associated with trainee participation?

A) plan small-group activities such as case studies and role plays
B) plan for too much material and then prioritize activities
C) determine the needs of the group early in the training
D) redirect questions you can't answer back to the trainees

Question 44

Which of Robert Gagné's nine events of instruction and training design principles reflect adult learners' need to identify "What is in it for me or my organization"?

A) describe the objectives
B) present the material to be learned
C) gain attention
D) stimulate recall of prior knowledge

Question 45

What should ideally happen after the training program has finished?

A) trainees reflect on the training and provide positive responses
B) trainees make suggestions for future improvements to the program
C) trainees share with co-workers their satisfaction with the training experience
D) trainees' behaviour and performance show a change

Question 46

Most common training delivery problems fit into one of three basic themes.Identify the three themes and provide one problem example for each.

Question 47

Which of the following is NOT a factor in establishing a positive learning climate?

A) having trainees complete a short exam to gauge their knowledge at the start of the training session
B) providing trainees with pre-training reading materials
C) having the trainer welcome trainees personally
D) having the trainer provide a brief overview of his/her experience relating to the training topic

Question 48

Which of Robert Gagné's nine events of instruction and training design principles is described as reflecting the usage of advanced organizers and metacognitive strategies?

A) enhance retention and transfer
B) provide guidance for learning
C) assess performance
D) provide information feedback

Question 49

Authors R.Swanson and S.Falkman identified 12 common training delivery problems.Which of the following themes was NOT identified by the authors?

A) trainer lack of confidence
B) difficulty in developing effective lesson plans
C) trainers having difficulty drawing on personal experiences that would resonate with trainees
D) lack of engagement by trainees

Question 50

From the perspective of the trainer,what is one of the most common problems during a training program?

A) uncooperative trainee
B) technological malfunctions
C) lack of preparation
D) trainees' resistance to the program

Question 51

Half-way through her lecture,Jay begins to experience problems with her PowerPoint presentation.What solution should Jay use to deal with this challenge?

A) visit the facility beforehand to ensure her PPT presentation is compatible
B) enlist assistance from trainees who may know how to solve the issue
C) arrive at least one hour early to set up and handle problems
D) report the issue to facilities and wait for the issue to be resolved

Question 52

In a training session,John begins to respond to the trainer's question.Before he has an opportunity to finish,Marie interrupts and begins to respond to the question.Which type of "problem participant" is Marie?

A) the arguer
B) the voice of experience
C) the rigid one
D) the non-listener

Question 53

Describe how a lesson plan can play a role in implementing a training program.

Question 54

What is a trainability test? How is it useful for training employees?