Deck 9: Training Delivery

Question 1

A good lesson plan cover page should include headings to provide clarity on a number of topics associated with the lesson plan.Those headings should include training objectives,classroom requirements,trainee supplies,and the overall cost of the program.

Answer 1

False

Question 2

Evidence supports the notion that a good lesson plan should provide a general overview of learning outcomes,allowing the trainer to personalize the actual content and lesson format.

Answer 2

False

Question 3

Asking trainees to explain how the material presented in training may be used at work results in greater retention and transfer.

Answer 3

True

Question 4

When deciding on a desired seating arrangement,trainers should consider two critical variables: the training objectives and the level of trainee involvement during the training session.

Question 5

A learning climate has four key factors including pre-arrival,greeting participants,trainer's style and behaviour,and trainees' experiences and background.

Question 6

Research appears to support the notion that trainees who experience an expressive trainer tend to recall more content.

Question 7

According to Donald Kirkpatrick,three decisions need to be made when selecting participants for a training program: (1)Who can benefit
(2)What programs are required by law
(3)Should the training be voluntary or compulsory

Question 8

John is an expert in using a moulding machine at a local car manufacturing plant.Management decides to train John on "how to train" new employees on this moulding machine given that John has no experience training.In this short scenario,John will be participating in a "train-the-trainer" initiative.

Question 9

In order to be conducive to learning,a training site should be comfortable in terms of space,lighting,and temperature.

Question 10

According to Donald Kirkpatrick,the decision to segregate training participants by organizational levels should be made by considering organizational norms,values,and practices.

Question 11

The "greeting participants" component of a learning climate may include an e-mail sent by the trainer explaining the goals and objectives of the training program prior to trainees arriving at the training site.

Question 12

According to Robert Gagné,"events of instruction" are external events that are designed to help facilitate the learning process in trainees.

Question 13

Trainers can generate interest and increase trainees' motivation by using seductive details in the delivery of the training program with physical animation and linguistic devices.

Question 14

A subject-matter expert is a person who is familiar with training delivery best practices.

Question 15

According to the textbook,"train-the-trainer fundamentals" include providing the subject-matter expert with some financial incentive for taking on the role of a trainer.

Question 16

A high-involvement seating arrangement fits well with a traditional lecture format.

Question 17

One of the most effective means of overcoming a poor trainer is having a robust and detailed lesson plan.

Question 18

A trainability test is a test that fundamentally measures the trainees' readiness level at the conclusion of a training program.

Question 19

There is no one "best way" to organize training content,since it will depend on the nature of the content and the trainees.

Question 20

A good lesson plan should be prepared in advance of a training program; however,it should be short on specific details so as to provide the trainer with flexibility on what and how to train.

Question 21

According to the textbook,what factors should be considered when deciding to conduct training off-site

A)potential distractions
B)trainer preferences
C)trainee preferences
D)management preferences

Question 22

According to the textbook,which of the following activities is NOT considered a training delivery activity

A)John develops a spreadsheet to track training attendance
B)John decides to use a high-involvement seating arrangement
C)John decides to measure training outcomes using Kirkpatrick's four levels
D)John, a subject-matter expert, is picked by his company to lead the training

Question 23

According to the textbook,creating a climate that is conducive to learning involves four elements or factors.Which of the following is NOT one of those elements

A)trainer's style and behaviour
B)pre-arrival factors
C)learning facility/environment
D)post-training follow-up

Question 24

What is the term for a connected unit of instruction with a specific learning objective

A)lesson plan
B)lesson plan cover page
C)training
D)lesson

Question 25

Britnee is a training manager at a local credit union and is trying to determine how best to schedule her training program.Which of the following training variables should Britnee consider most important in helping her develop a training schedule

A)nature of the business
B)training motivation
C)training content
D)self-efficacy

Question 26

What should companies do so that subject-matter experts become effective trainers

A)ensure the subject-matter experts are experienced employees
B)teach subject-matter experts how to be effective trainers
C)provide monetary benefits to subject-matter experts who become trainers
D)ensure subject-matter experts have support from less experienced trainers

Question 27

Which of the following terms best describes the role of a training administrator

A)lead
B)develop
C)coordinate
D)analyze

Question 28

Sandy is putting together a lesson plan cover page for a customer service training program to be provided to all retail employees.Which of the following statements should NOT be included in her lesson plan

A)"the cost per trainee will be $250, paid by the sponsoring department"
B)"trainees will be able to probe customers' needs by using a four-step process"
C)"the training room needs to be able to accommodate 30 trainees in round tables of six"
D)"a DVD player, projector, and white-board are needed in the training room"

Question 29

Donald Kirkpatrick says companies need to make decisions when selecting candidates for training programs.Which of the following is a question that Kirkpatrick suggests should be asked

A)Should we use internal subject-matter experts or external trainers?
B)Do employees need career development?
C)What programs are mandated by law?
D)Should training be off-the-job, on-the-job, or blended?

Question 30

Some organizations use their own off-the-job training facilities.What is the name of the training facility referenced in the textbook that is used by the Bank of Montreal to train many of its employees

A)BMO Learning Academy
B)Institute for Training and Development
C)Institute for Learning
D)BMO University Centre

Question 31

Before trainees participate in an intense training evaluation class next month,the training department provides them with an activity requiring that they demonstrate some very basic math competencies.Which of the following terms best captures this activity by the training department

A)capability test
B)expressiveness test
C)validity test
D)trainability test

Question 32

Which of the following is NOT influenced by seating arrangements at a training event

A)trainee involvement
B)trainee commitment and energy
C)learning transfer and management support
D)trainee participation

Question 33

What process does Export Development Canada (EDC)use to identify subject-matter experts (SMEs)to lead training programs at EDC

A)each business unit director decides which SME will conduct the training
B)each year, potential candidates volunteer to lead training programs focusing on their areas of expertise
C)the human resources department identifies candidates based on performance evaluations
D)every SME is given the opportunity to lead at least one training program

Question 34

What must the trainer do when an employee has a disability

A)exempt the trainee from the training program
B)accommodate the person to the point of undue hardship
C)segregate all the disabled individuals into a separate event
D)reduce the amount of training to fit the person's needs

Question 35

Which of the following is the LEAST important quality of an effective trainer

A)is able to draw on his or her experiences
B)displays mastery of the topic
C)makes sure the training program is fun
D)displays characteristics of an expressive trainer

Question 36

You have to share a lot of information with a group of 100 managers.What classroom seating arrangement would be most congruent with this type of scenario

A)10 tables with 10 seats each so as to facilitate intra-group discussion
B)a "U" shaped configuration so as to facilitate two-way discussion
C)a "U" shaped configuration with some areas reserved for group discussion
D)a traditional classroom arrangement to primarily facilitate one-way communication

Question 37

Which of the following is information that is NOT included in a training plan

A)how much the training will cost the organization
B)which individuals in an organization need to be trained
C)the type of training that is required
D)the method by which training will be delivered

Question 38

You are a training specialist working for an Alberta-based training company.As you put together a lesson plan cover page,you need to decide whether to segregate trainees based on their position in the company or train everyone together.Which of the following statements will most likely shape your decision to segregate trainees based on their position in the company

A)the level of education and experience of trainees
B)the type of industry and previous training practices
C)security risks and type of industry
D)organizational culture and the current rapport between different levels in the organization

Question 39

What seating arrangement would you suggest is congruent with having trainees work in groups to solve real company challenges

A)high intensity
B)high involvement
C)low intensity
D)moderate involvement

Question 40

Mike has been charged with designing a lesson plan dealing with negotiation strategies.Under which section of a lesson plan would he include articles and links to websites dealing with negotiation strategies

A)training objectives
B)sequence of instructional design
C)training materials
D)trainee handouts

Question 41

Authors R.Swanson and S.Falkman identified 12 common training delivery problems.Which of the following themes was NOT identified by the authors

A)trainer lack of confidence
B)difficulty in developing effective lesson plans
C)trainers having difficulty drawing on personal experiences that would resonate with trainees
D)lack of engagement by trainees

Question 42

Which of the following is an optimal solution to training delivery problems associated with trainer timing issues

A)plan for too much material and then prioritize activities
B)if you begin to run out of time, omit some sections of your lesson plan
C)determine the needs of the group early in the training so you can pace yourself accordingly
D)if you start to run out of time, ask trainees if they are able to extend the training session by another 30 minutes

Question 43

Halfway through her lecture,Jay begins to experience problems with her PowerPoint presentation.What solution should Jay use to deal with this challenge

A)visit the facility beforehand to ensure her PPT presentation is compatible
B)enlist assistance from trainees who may know how to solve the issue
C)arrive at least one hour early to set up and handle problems
D)report the issue to facilities and wait for the problem to be resolved

Question 44

Which of the following scenarios is potentially the best possible outcome from a training program

A)trainees reflect on the training and provide positive responses
B)trainees make suggestions for future improvements to the program
C)trainees share with co-workers their satisfaction with the training experience
D)trainees' behaviour and performance show a positive change

Question 45

Swanson and Falkman identified 12 common training and delivery problems.From these 12 issues,the authors summarized the 12 training problems into three major categories or themes.Problems pertaining to which of the following is NOT one of those themes

A)the training facilities
B)the trainer
C)how the trainer relates to the trainees
D)presentation techniques

Question 46

Sometimes,even experienced trainers face training delivery problems.In the textbook,authors Swanson and Falkman identified several (12)such delivery problems that trainers may experience.Identify 6 of those 12 problems and provide at least one potential solution to each of these problems.

Question 47

Identify some common types of "problem participants" in training and describe potential strategies to deal with such participants.

Question 48

What is a trainability test
How is it useful for training employees

Question 49

In a training session,John begins to respond to the trainer's question.Before he has an opportunity to finish,Marie interrupts and begins to respond to the question.Which type of "problem participant" is Marie

A)the arguer
B)the voice of experience
C)the rigid one
D)the non-listener

Question 50

One of your colleagues is experiencing some challenges in getting trainees to actively participate in his training sessions.Knowing you are an expert trainer,he solicits your opinion.Which of the following is NOT likely to be guidance you would provide

A)"ask open-ended questions and provide positive feedback when trainees participate"
B)"plan small-group activities such as case studies and role plays to increase participation"
C)"sometimes, you will come across groups of trainees who are simply shy; accept it and focus on the learning outcomes"
D)"invite participation by structuring activities to allow trainees to share early in the training session"

Question 51

Which of the following is NOT a factor in establishing a positive learning climate

A)having trainees complete a short exam to gauge their knowledge at the start of the training session
B)providing trainees with pre-training reading materials
C)having the trainer welcome trainees personally
D)having the trainer provide a brief overview of his/her experience relating to the training topic

Question 52

Discuss the significance of the climate of learning.Name and describe the four elements that constitute the climate of learning.

Question 53

Most common training delivery problems fit into one of three basic themes.Identify the three themes and provide one problem example for each.

Question 54

a)Describe how a lesson plan can play a role in implementing a training program.
b)You are currently putting together a "lesson plan cover page" for a sales training program.Identify and describe the major headings you would include in your lesson plan cover page.

Question 55

Adult learners need to identify "what is in it" for themselves or their organization.Which of Robert Gagné's nine events of instruction and training design principles reflects this need

A)describe the objectives
B)present the material to be learned
C)gain attention
D)stimulate recall of prior knowledge

Question 56

Which of Robert Gagné's nine events of instruction supports the notion of having trainees reflect on their weaknesses,prioritize activities,and evaluate one's progress

A)present the material to be learned
B)provide guidance for learning
C)stimulate recall of prior knowledge
D)gain attention