Deck 4: Who Are You Understanding Intercultural Communication and Workplace Diversity

Question 1

Generalizations about a group's preferences and tendencies become stereotyping when ________.

A)they are based on research or second-hand accounts rather than personal experience
B)those generalizations are made by known racists
C)you make generalizations about a group's preferences and tendencies at all. Any time you generalize about a culture, you are stereotyping
D)the generalizations you make about the group are inflexibly applied to individuals of that group
E)those generalizations are demeaning or negative

Answer 1

D
Explanation: D) Generalizations about a culture are not necessarily stereotyping so long as they remain flexible and open to adjustment, especially when applied to individuals.

Question 2

While travelling in Spain, Kim overheard a group of vacationers complaining that the Spanish eat far too late in the evening and that restaurants in Spain should open much earlier, just as they do "back home." The vacationers are demonstrating ________.

A)ethnocentrism
B)racism
C)pride in their own ethnicity
D)intolerance
E)ignorance

Answer 2

A
Explanation: A) Ethnocentrism is the belief that one's own cultural norms are superior to others and that others should emulate your cultural norms.

Question 3

Which of the following behaviours results from an organizational culture?

A)Sandi writes a memo that is meant to be read by her entire department but sends it first to her manager for approval.
B)Tannis is conversing with an elder and allows long periods of silence to fall between them without breaking it.
C)Vanessa takes her shoes off at the door before entering her friend's house.
D)Two male Turkish friends, Arda and Hasan, hold hands as they walk.
E)Suki keeps her eyes lowered when conversing with her employer to demonstrate respect.

Answer 3

A
Explanation: A) Some organizations are hierarchical and require that communications go through various levels of approval. This is an organizational requirement rather than one of a broader culture.

Question 4

If you catch yourself being ethnocentric, you are likely ________.

A)demonstrating pride in the values and behaviours of the culture to which you belong
B)unconsciously adopting the behaviours of different cultures that you interact with
C)appreciating ethnic differences among people
D)thinking that the people of another culture are "doing it all wrong"
E)participating in cultural behaviours that characterize an ethnicity

Question 5

A person's identity is formed through the following major categories of influence: ________.

A)their unique individual identity; their cultural and social history; and their common human needs and desires
B)their unique individual identity; the fashion and style choices they make; and their age
C)their common human needs and desires; their exposure to cultural phenomena such as art, music, and dance; and their skin colour
D)their shared experience of injustice; their national cuisine; and their style of shelter
E)their choice of peers; their cultural and social history; and their common human needs and desires

Question 6

Generalizing or oversimplifying a generally observed cultural norm is ________.

A)called stereotyping and is a problem because individuals within a culture may differ greatly from one another
B)called ethnocentrism and is a problem because it limits our understanding of any given culture
C)generally an acceptable practice in business since it simplifies intercultural communication
D)considered racism
E)different from stereotyping, which involves overt racial bias

Question 7

Which of the following behaviours indicates stereotyping?

A)Meeting Mandeep for the first time, Talia is curious about the intricate henna drawings that cover Mandeep's hands. She asks if they mean anything and listens attentively as Mandeep explains the importance of henna in Indian wedding ceremonies.
B)Talia has invited her new neighbours over for dinner. Knowing that they have recently immigrated from Sudan, and guessing that they are Muslim, she prepares a meal with no pork in it.
C)Talia tells her friends that she doesn't want to visit the United States because "Americans are so loud and obnoxious all the time."
D)Canadians are known for their tendency to apologize frequently.
E)Sasha's school principal has requested that this year teachers wish their students "happy holidays" rather than "merry Christmas" in an effort to demonstrate inclusiveness.

Question 8

Which of the following is an example of ethnocentrism?

A)a Canadian who believes that all nations are, or should be, striving to be democracies
B)a Rwandan Hutu immigrant to Canada refusing to work with a Rwandan Tutsi colleague because of his ethnicity
C)an American's belief that all Canadians are well mannered and polite and that they apologize frequently
D)an Indonesian migrant giving Canadian children lessons in making batik
E)a German who loves to travel and learn about various ethnicities around the globe

Question 9

Which is NOT a expression of organizational culture?

A)how power and authority is given in an organizational hierarchy
B)how information flows through an organizational hierarchy
C)the way an organization treats its employees and customers and the wider community
D)how formal or informal meetings will be
E)the laws and regulations that govern how businesses practice

Question 10

"Culture" can be defined as ________.

A)the artistic and creative output of a group of people
B)the unalterable characteristics that define a group of people
C)the genetically inherited traits that are common amongst a particular group of people
D)the story that a group of people tells about themselves
E)the learned and shared attitudes and behaviours that characterize a group of people

Question 11

The "tendencies" of a group of people are ________.

A)largely fictitious characterizations applied inappropriately to a group
B)norms of behaviour and preferences that may characterize a group but which are not rigid and may not universally apply to all members of the group
C)expectations about what others are like that tend to be rigid or stable characteristics
D)generalizations about a group that are usually incorrect shortcuts to understanding their culture
E)single story stereotypes that generalize about a group

Question 12

The problem with single story perspectives is that they ________.

A)create uninformed, limited perceptions of others
B)fail to differentiate between people of various ethnicities
C)tend to limit the inventiveness of the person telling the story
D)challenge ingrained perceptions that people hold of other cultures
E)assume that everyone has the same story

Question 13

To develop a "mindset of cultural intelligence" you should ________.

A)perform research on various cultures to discover how they are characterized
B)learn at least one foreign language
C)travel as much as possible to expose yourself to other cultures
D)allow others to define themselves, letting their stories unfold naturally
E)participate in cultural events in your community such as visiting galleries or attending the symphony

Question 14

"First Nations" is a term used to refer to ________.

A)the peoples who inhabited Canada prior to colonization
B)the first European settlers to arrive in Canada
C)the Aboriginal people belonging to the Haida and the Blackfoot tribes
D)the original four provinces to enter into Confederation on July 1, 1867
E)the "motherland" nations to which migrants belonged prior to migrating to Canada

Question 15

A department sends out an email to all of its employees asking that they refrain from printing personal items on the photocopiers. Since Brian has encountered problems with this before, as well as a number of other photocopier issues, he sends out a reply-all email asking that people also do not leave coloured paper in the trays or leave the copiers jammed. In response, he receives a message from his supervisor asking that he not send out mass emails using "reply all" without clearing it with her first. Brian has most likely ________.

A)offended his supervisor because it is her job to solve departmental problems, not his
B)offended his colleagues by pointing out their abuse of the photocopier
C)violated a spoken or unspoken convention of his organizational culture in which it is expected that mass emails be sent from management only
D)violated a cultural norm
E)incorrectly used the "reply all" tool on his email

Question 16

Fahima is a petroleum engineer from Qatar who is visiting Calgary for a few months to learn how things are done at her parent company. Soon after she arrives, she is given a tour of the city and various facilities by her new colleagues and she realizes that they are all going to some effort to ensure that she is never left alone with only male colleagues. Fahima laughs when she realizes that her Western colleagues have learned a few things about Muslim nations, one of which is the expectation that women should not be seen in public with men unless they are members of her own family. Fahima gently corrects their misperception of the status of women in Qatar and asks them to treat her as they would any other colleague. From that point on, her new colleagues follow her lead in matters relating to culture. Fahima's colleagues ________.

A)have shown disrespect to Fahima by not learning more about Qatar before her arrival
B)understand that generalizations about any culture must be understood as tendencies and preferences rather than as absolute truths
C)have stereotyped Fahima and her culture
D)are ethnocentric and expect Fahima to conform to their culture
E)are making single story assumptions about Fahima

Question 17

Arriving a few minutes early for a meeting ________.

A)is typically considered polite in most business environments globally
B)is typical of the time-consciousness of Canadian First Nations societies
C)is seen as a sign that you have too little to do in Canadian businesses
D)is the best way to conduct business
E)is a cultural norm associated with Canadians and one of the many shared assumptions that Canadians hold that are not necessarily characteristic of other cultures

Question 18

Which of the following is an example of stereotyping?

A)a belief that all Inuit live in igloos
B)a belief that all societies should strive to have identical gender roles in their societies
C)a religious belief that homosexuality is wrong
D)an observation that Chinese businessmen tend to focus on relationship building rather than "getting down to business"
E)a belief that caucasians living in Alberta get too little vitamin D and are therefore prone to certain diseases

Question 19

Fahima is a visiting student and a Muslim from the Arabic nation of Qatar. Welcoming her at the airport, her sponsors are surprised that she is wearing clothing very similar to their own and, in particular, is not wearing a hijab. They are even more surprised to learn during her stay that she is a capable driver and owns her own vehicle back home. Fahima's sponsors are surprised because ________.

A)Fahima does not conform with the single story perspective that her hosts have of her culture
B)Arabic women are required to wear hijabs
C)Arabic women are not allowed to drive
D)Fahima's sponsors are not educated in Arabic culture
E)Fahima's sponsors are ethnocentric and do not believe that it is right for women to wear head coverings

Question 20

Which element of business and intercultural communication is least in your control?

A)the timing of your message
B)the channel you select
C)the tone of your message
D)the content of your message
E)the people you do business with

Question 21

Ahmed asks Helmut for some feedback on a report that he has written. Helmut immediately responds in the following manner: "Your argument is quite weak without more evidence to support it. I would do a bit more research." It is likely that Helmut belongs to what kind of culture?

A)low-context
B)polychronic
C)high-context
D)individualistic
E)uncertainty avoidance

Question 22

Assma'a is assigned to work on a class project with Bruce and two other students. Assma'a is an international student visiting from Oman and she wears a Hijab as an expression of her Muslim faith. Trying to be friendly, Bruce says, "Welcome to the team!" and gives Assma'a a big hug. Not wishing to offend, Assma'a plays along, but the other members of the group notice that she is clearly uncomfortable with the physical contact. Even though he is well intentioned, Bruce has ________.

A)ignored key social differences between himself and Assma'a that need to be respected
B)ignored individual identity
C)overstated his stereotype of Assma'a
D)ignored commonalities between himself and Assma'a
E)applied a stereotype to Assma'a

Question 23

Japanese businesses are often characterized by their slow decision-making processes: decisions that are made low on the hierarchy of power must often by accepted by each level up the corporate hierarchy in turn before they are actually implemented. This kind of decision making is characteristic of what kind of business culture?

A)high context
B)low context
C)collectivist
D)uncertainty avoidance
E)holistic thinking

Question 24

Which of the following is an example of uncertainty avoidance?

A)having a flexible, open agenda in a meeting
B)responding pragmatically to situations as they arise and solving problems on the fly
C)conforming to strict policies concerning how internal communications are to be handled
D)having a colleague check your work before submitting it for review
E)expecting that all of the people invited to a meeting will show up for it a few minutes early

Question 25

Which behaviour is most typical of a polychronic culture?

A)You have a meeting at 9:00 a.m. You arrive at 8:45 a.m. ready to start.
B)You have a report to complete for the end of the day but a client invites you to lunch. You value the relationship, so you spend almost the entire afternoon dining with the client, deciding to work on the report tomorrow.
C)You are chairing a meeting. You draw up an agenda with five objectives on it and you run the meeting to ensure that all five objectives are met within the hour that you've allotted for the meeting.
D)When you are working on behalf of a client, you divide your time into 15-minute increments and charge you client for each increment you work.
E)You have asked an employee to submit her report to you by 3:00 p.m. At 5:00 p.m., the report has still not arrived, so you call her to find out what happened.

Question 26

Sebastian is highly competent with social media and considers himself a global citizen. These are qualities he says are a result of his belonging to the millennial generation. His self-identity as a millennial is a function of, or contributes to, his ________.

A)foundation of common human needs and desires
B)cultural and social identity
C)unique individual identity
D)single story perspective
E)nationality

Question 27

Kenzie is "on loan" to his company's Chinese branch as an expert in systems analysis. He knows vaguely what his Chinese manager, Mingyu, would like him to accomplish during his visit to China and the two of them are discussing the project. Kenzie finds himself becoming impatient as Mingyu begins to speak endlessly about the context of the project. All Kenzie wants to know right now is what he specifically needs to get accomplished. Kenzie's impatience may be a result of the fact that he is used to what kind of business culture?

A)holistic thinking
B)specific thinking
C)uncertainty avoidance
D)collectivist
E)individualistic

Question 28

Individual achievements, satisfaction, and independent thinking are most highly valued in a(n)________.

A)collectivist culture
B)high-context culture
C)individualistic culture
D)polychronic culture
E)high power-distance culture

Question 29

Sarah and Kenzie are meeting for the first time as representatives of their respective companies to discuss an arrangement between their companies. They meet in the lobby of the hotel at which they are staying and begin negotiating the terms of the contract within minutes of meeting. It is likely that Sarah and Kenzie are members of what kind of business culture?

A)collectivist
B)low-context
C)polychronic
D)high-context
E)uncertainty avoidance

Question 30

Using your knowledge of cultural norms is a valid communication tool when ________.

A)you need to make quick decisions about whether to do business with somebody or not
B)you judge behaviours that are different from your own
C)you have no knowledge of the individual with whom you are communicating
D)you use your knowledge of cultural norms to manage expectations with regard to unfamiliar behaviours but you adjust your assumptions constantly
E)you already have direct experience with the culture to which you are applying your knowledge

Question 31

Feeling gratitude for favours is an example of ________.

A)a cultural norm
B)common human needs and desires
C)cultural and social identity
D)unique individual identity
E)culturally specific behaviour

Question 32

The Canadian business model that rewards CEOs of companies with large bonuses when they achieve company objectives is typical of what kind of business culture?

A)collectivist
B)low power-distance
C)holistic thinking
D)uncertainty avoidance
E)individualistic

Question 33

Jiaying and Mingzhu need to close a sale between their two companies. Rather than meet at the office, they arrange to have lunch and they spend several hours together before talking about the sale. It is likely that they belong to what kind of business culture?

A)low-context
B)collectivist
C)uncertainty avoidance
D)polychronic
E)high-context

Question 34

The vast majority of people who enjoy woodworking are men, but Brianne is an avid woodworker who prides herself not only on her skill, but on her rarity. This might contribute to, or be a function of, Brianne's ________.

A)common human needs and desires
B)cultural and social identity
C)unique individual identity
D)single-story perspective
E)gender identity

Question 35

Bruce is assigned to work with Assma'a on a project. Assma'a wears a Hijab as an expression of her Muslim faith. However, Assma'a was born in Canada, studied at a Canadian university, and participates fully in "Canadian" culture. She even plays hockey in a local league. In a series of well-intentioned gestures, and in an attempt to demonstrate his "tolerance" of cultural differences, Bruce asks Assma'a several times throughout the day for her opinion about "Muslim" issues, such as the debate over wearing head coverings for passport photographs, or the current resurgence of anti-Islamic rhetoric in politics. While Assma'a appreciates what Bruce is trying to do, she finds it awkward every time "Muslim" subjects come up and feels that she has been reduced to nothing more than an "apologist" for her faith (somebody who offers a defense for a controversial position). In trying to be culturally sensitive, Bruce has ________.

A)ignored key social differences between himself and Assma'a that need to be respected
B)overemphasized his and Assma'a's commonalities
C)ignored individualism
D)ignored Assma'a's cultural/social identity
E)applied a stereotype to Assma'a

Question 36

Which of the following is most characteristic of a high power-distance culture?

A)Tony has an idea. He spends the day assessing the feasibility of the idea and at the end of the day places an order for the equipment he needs to implement the idea.
B)Tony has an idea. He calls a colleague in the Toronto branch to discuss it.
C)Tony has an idea. He calls a meeting of his peers to get their input on it.
D)Tony has an idea. He walks across the open-plan office to his team leader and explains the idea over coffee.
E)Tony has an idea that he writes up as a proposal memo. He sends his memo to his manager who approves it and forwards it along to her superiors.

Question 37

Which of the following is most typical of collectivist thinking?

A)a person chairing a meeting and insisting that everyone stick strictly to the agenda
B)a manager accepting a bonus for having lead his or her team to the completion of an important objective
C)a manager sharing credit for meeting an important objective with his or her team
D)an individual competing with the members of a team to gain the attention of upper management
E)a manager singling out an employee for praise for his or her work on a project

Question 38

Cultural intelligence is characterized by ________.

A)an awareness of the cultural norms that characterize a given society
B)an ability to assimilate into a given culture
C)an appreciation of the music, art, dance, and other manifestations of the arts that characterize a culture
D)allowing others to define their own identities instead of imposing a stereotype on them
E)allowing others to define their own identities, adapting your assumptions as you gain new evidence, and paying attention to assumptions that you might have

Question 39

Many successful businesses in Canada have moved away from hierarchical organizational arrangements, giving employees the autonomy to do as they see fit and removing managers from the equation. These businesses are expressing what kind of business culture?

A)low power-distance
B)high power-distance
C)polychronic
D)low context
E)high context

Question 40

Completing a business trip to Buenos Aires, Argentina, a Canadian business person made an appointment to have a business dinner with her Argentinean counterpart at 8:30 p.m. The Canadian business person arrived for the meeting at 8:20 p.m. and was annoyed to still be waiting for the Argentinean at 8:45 p.m. Her feeling that the Argentinian's tardiness is rude is probably due to the fact that she belongs to what kind of business culture?

A)polychronic
B)high power-distance
C)low context
D)high context
E)monochronic

Question 41

Which of the following terms is a preferred term for the indigenous people of Canada?

A)Indian
B)Aboriginal
C)Native
D)Eskimo
E)First People

Question 42

A relative of yours has put you in touch with some friends who are travelling in your city and you have decided to show them around. You are doing everything you can to accommodate them and show off your city to them, but you are often startled by their frank and sometimes, it seems, even rude comments about what they are seeing. It is possible that you are from a(n)________ culture and your visitors are from a ________ culture.

A)reactive; linear-active
B)active; reactive
C)multi-active; reactive
D)active; non-reactive

Question 43

A sentence like "we are finally in the red" is best defined as an example of ________.

A)jargon
B)an idiom
C)slang
D)an expletive
E)nonsense

Question 44

To develop better strategies to help you communicate interculturally, ________.

A)employ humour to break the ice since laughter is a universal language
B)be informal and casual since this will make the person with whom you are speaking feel more comfortable
C)avoid mirroring the behaviour of people you are talking to. While it is tempting to copy the body language of those you are speaking with, it can be seen as mockery
D)understand your own communication style well so that you can adjust it if necessary
E)learn a foreign language

Question 45

You are on a cruise with people from a variety of countries. You are getting to know the other guests at your shared table one evening and you sense that they are cold towards you. They seem bland and unemotional even when you are discussing controversial topics. It is possible that you are from a(n)________ culture and they are tourists from a ________ culture

A)active; reactive
B)linear-active; multi-active
C)multi-active; reactive
D)linear-active; reactive
E)active; non-reactive

Question 46

A person who likes privacy, confronts with logic, and to whom the written word is important is most likely to be from a(n)________.

A)reactive culture.
B)linear-active culture.
C)multi-active culture.
D)abstract-random culture.
E)concrete-sequential culture.

Question 47

Which of the following statements is TRUE?

A)Creating a mindset of inclusion is related to avoiding lawsuits more than it is to generating business.
B)A person's sex may be different from his or her gender.
C)A person's race can be scientifically determined through genetic testing.
D)A person's sexual orientation can be determined by his or her mannerisms, clothing, and activities.
E)Sex and gender are the same thing.

Question 48

Which of the following is a "national norm" described by the Lewis model of cultural types?

A)multi-actives
B)cooperatives
C)reactionaries
D)concrete sequential
E)uncertainty avoidance

Question 49

When dealing with unfamiliar cultures, it is best to ________.

A)adopt an informal, casual manner in order to convey comfort
B)avoid humour
C)stand no more than a "handshake's distance" from the person you are speaking to
D)do most of the talking
E)tell humourous stories

Question 50

Which of the following behaviours is most characteristic of a monochronic culture?

A)suggesting that your guests come to dinner for 7:00 p.m. but not really expecting them to arrive until 8:00 p.m. or so
B)spending time with colleagues and clients outside of normal business hours to build relationships
C)meeting with a client face to face rather than talking on the phone, despite the added travel time
D)having an agenda at a meeting with specific times allocated for each topic and adhering to that agenda
E)allowing a meeting to run over time so that everybody can have equal input on the first agenda item

Question 51

While visiting a friend in a foreign country, you notice how loudly everybody talks and it seems to you that everyone is always angrily arguing with each other. Your friend assures you that this is all normal and that nobody is really angry. It is possible that you are from a(n)________ culture and you are a tourist in a ________ culture.

A)active; reactive
B)reactive; multi-active
C)linear-active; multi-active
D)linear-active; reactive
E)reactive; non-reactive

Question 52

According to the Lewis model, Canadians tend to be somewhere between ________.

A)linear-active and multi-active.
B)linear and active.
C)multi-active and reactive.
D)multi-active and linear-reactive.
E)linear-active and reactive.

Question 53

The term "to slap mackerels" is best defined as ________.

A)slang
B)an expletive
C)jargon
D)an idiom
E)culturally insensitive

Question 54

Canadian employees will often start their day with a to-do list, set a time goal for each objective on the list, and try to stick to the list. This is an example of what kind of culture?

A)linear-active
B)multi-active
C)reactive
D)polychronic
E)high context

Question 55

According to the Lewis model, qualities such as a preference for privacy, having restrained body language, and rarely interrupting a speaker are characteristics of what kind of communication style?

A)active
B)linear-active
C)multi-active
D)reactive
E)non-reactive

Question 56

Which of the following people would be considered Metis?

A)Maria is the granddaughter of an Inuit woman and an English man.
B)Joseph is the great grandson of a First Nations woman and a French man.
C)Gabrielle is the great granddaughter of a First Nations man and a French woman.
D)Pierre is the son of a Inuit man and an English woman.
E)Tom is the grandson of an Inuit woman and an English man.

Question 57

According to the Lewis model, qualities such as being a good listener, displaying subtle body language, and connecting one's social and personal lives are all characteristics of what kind of communication style?

A)multi-active
B)linear-active
C)reactive
D)non-reactive
E)active

Question 58

Brazilian employees often choose which task to do depending on its relative thrill or importance and will often do several things at once. Brazilians are typically what kind of employees?

A)reactive
B)monochronic
C)multi-active
D)specific thinking
E)linear-active

Question 59

The expression "you have a chip on your shoulder" is best defined as ________.

A)culturally insensitive
B)jargon
C)slang
D)an idiom
E)an expletive

Question 60

Qualities such as gregariousness, a tendency to plan only in grand outlines, and a preference for the spoken word are all characteristic of what communication style according to the Lewis model?

A)active
B)linear-active
C)reactive
D)multi-active
E)non-reactive

Question 61

Canadian culture is different enough from American culture that businesses that don't appreciate those differences can fail when they cross borders.

Question 62

Judy is in a manager's meeting at the Motor Association. One of her employees, Jeff, has no vision and assists at the travel counter. Which of the following of Judy's statements about Jeff would be most preferred?

A)Because he is blind, Jeff is very helpful to our disabled customers.
B)Since Jeff is blind, let's ask him to do the research on tour companies that can accommodate disabled clients.
C)Jeff is particularly knowledgeable about tour companies that can accommodate people with disabilities.
D)Jeff's blindness makes him able to relate to others with disabilities.
E)Our disabled customers relate to Jeff because of his disability.

Question 63

At a meeting with First Nations people, which of the following would be a culturally normative behaviour?

A)periods of unfilled silence
B)prolonged eye contact
C)decisions being made by the tribal chief only
D)meetings ending promptly
E)wearing formal business attire

Question 64

Globally speaking, individualistic cultures are in the minority compared to collectivist cultures.

Question 65

When you are deciding what term to use to describe a particular group of people, ________.

A)use the vaguest possible term since this will be the most inclusive
B)trust the terms that are used in the press
C)use the term that they choose themselves
D)use terms from anthropological or medical literature
E)consult a dictionary

Question 66

Any group of people that comes together long enough will develop an organizational culture.

Question 67

Which of the following behaviours might be considered offensive or irritating to some Aboriginal people?

A)dressing casually for a meeting
B)making limited eye contact
C)allowing meetings to go over time
D)filling in periods of silence with conversation
E)seeking consensus before making a decision

Question 68

Toni is a person who is biologically a male but behaves and identifies as a woman. Of the following terms, Toni is most likely to consider herself ________.

A)transsexual
B)intersex
C)transgender
D)binary
E)homosexual

Question 69

Theoretical models of cultural norms cannot be treated as absolute truths.

Question 70

Which of the following sentences is most likely to come from a speaker who has a sophisticated understanding of intercultural, inclusive communication?

A)Dear Mrs. Stewart: Thank you for your order.
B)Toni, if you don't mind my asking, I wanted to know which pronoun you prefer to use: him or her?
C)English people are always so polite!
D)Our deaf employee, Mandy, would like to teach the safety course.
E)The Natives have been fighting for treaty rights for many decades.

Question 71

Everyone has a communication style. The same can be said, generally, of cultures.

Question 72

When you are trying to determine which inclusive term to use to refer to a colleague, ________.

A)use broad, vague terms to avoid offending your colleague
B)ask as directly as possible to avoid misunderstanding
C)look the term up online and make an educated decision
D)ask the person directly for his or her preference, but do so with plenty of context
E)avoid using any term at all if you can

Question 73

The term "visible minority" is complicated because ________.

A)it has racist connotations
B)it is not considered a politically correct term
C)minority status is relative. A visible minority in one part of Canada might be the majority in another
D)minorities are determined by many more factors than the visible aspects of their culture/ethnicity
E)all minorities are visible to some extent

Question 74

Most monochronic cultures are also individualistic, while collectivist cultures tend to be polychronic.

Question 75

Your cultural intelligence is defined by your knowledge of a particular culture's tendencies and preferences.

Question 76

People's sense of cultural and social identity might come from their identification with more than one group.

Question 77

If you prefer detailed, segmented information about what is expected of you, you are probably from a holistic culture.

Question 78

Which of the following sentences is likely to come from a speaker who has a low understanding of intercultural, inclusive communication?

A)The Natives in this country were here long before the Europeans.
B)My colleague at work has an accommodation, so we'll assign somebody to the tasks she can't do.
C)Inuit settlements are often very small and are often not accessible for most of the winter.
D)First Nations people tend to prefer polychronism to monochronism.
E)Ask a plumber for his or her advice on replacing your washing machine.

Question 79

Which of the following sentences is preferable?

A)A doctor must always check his patient's name and wrist band before prescribing drugs.
B)When a lawyer has a legal assistant with them in their office, their work is done more efficiently.
C)An electrician should always earn her accreditation from a reputable college.
D)Please send an invoice to Mrs. Watson.
E)Teachers should learn the names of their students.

Question 80

Meetings in low-context cultures will tend to prioritize building relationships rather than checking off specific agenda items in the allotted time.