Deck 1: The Competing Values Approach to Management

Question 1

Which of the four management models is characterized by an emphasis on political adaptation, creative problem-solving, and change management with a climate that is innovative and flexible?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Answer 1

E

Question 2

Which of the four management models is characterized by an emphasis on participation, conflict resolution, and a team-orientation?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Answer 2

D

Question 3

Which of the four management models would advocate that clear direction leads to productive outcomes?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Answer 3

A

Question 4

Dale Carnegie's book, How to Win Friends and Influence People, focused on the importance of understanding the needs and interests of others.It first became popular during the time of which management model?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Question 5

Assume your boss asks you to create a spreadsheet to evaluate the key variables that early contingency theories suggested were important for determining the appropriateness of managerial actions. Which variables would you need to include in the spreadsheet?

A)Size of the organization, how customized the technology is, how turbulent/predictable the environment is, and what kind of individuals are employed by the organization
B)Size of the organization, how customized the technology is, whether or not the organization operates globally, and the degree of political unrest in the environment
C)Complexity of government regulations, stability of the environment, and interdependence across divisions of the organization
D)Age of the organization, size of the industry, barriers to entry due to high capital requirements, and how customized the technology is
E)Age of the organization, how customized the technology is, what type of products the organization sells, and how employees are compensated

Question 6

Which model is symbolized by the dollar sign?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Question 7

Which model uses stability and continuity as its criteria of effectiveness?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Question 8

What is meant by "unity of command" in Fayol's General Principles of management?

A)Each group of activities having one objective should have one plan
B)Leaders of the organization should agree on a single mission
C)An employee should receive orders from one superior only
D)Union is strength, and it comes from the harmony of the personnel
E)Agreement is necessary for effective organizational performance

Question 9

The competing values framework is composed of a horizontal axis which ranges from _____ to External, an a vertical axis which ranges from Flexibility to _____>

A)Control, Internal
B)Maintenance, Adaptation
C)Internal, Control
D)People, Process
E)Outside, Adaptation

Question 10

Which model is symbolized by a circle?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Question 11

When management researchers talk about developing a management "model," what do they mean by a model?

A)A representation of a more complex reality
B)A set of beliefs about what a manager should do
C)A way to communicate ideas about and better understand phenomena in the real world
D)All of these explanations are consistent with what management researches mean by a model
E)None of these explanations is consistent with what management researches mean by a model

Question 12

What factors influenced the development of early management models such as the rational goal model and the internal process model?

A)Shortages of employees, globalization, and heavy government regulation
B)Rich resources, cheap labor, and laissez-faire policies
C)An emphasis on protecting individual rights and protecting the environment
D)Economic hard times, high unemployment, and strong anti-trust regulations
E)None of these factors influenced the development of early management models such as the rational goal model and internal process model

Question 13

Which model uses adaptability and external support as its criteria of effectiveness?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Question 14

According to your text, managers today must learn to transcend paradox.What is a paradox?

A)A representation of a more complex reality
B)A set of beliefs about what a manager should do
C)A situation where two seemingly inconsistent ideas are both true
D)All of these explanations are consistent with the concept of a management paradox
E)None of these.

Question 15

Why is it difficult for people to change their existing models of management?

A)They are rarely in situations where their existing models of management fail to work as expected
B)They are almost always rewarded for behaving in ways that are consistent with their existing management models
C)There are no sources of information available to them about alternative management models
D)There are no real differences in management models, so there is no reason for them to change their existing management model
E)Their identities and emotions are too closely tied with the management models they have used in the past

Question 16

Which of Fayol's principles required that employees must receive a fair wage for services rendered?

A)Remuneration of personnel
B)Subordination of individual interest to general interest
C)Scalar chain
D)Stability of tenure of personnel
E)Authority and responsibility

Question 17

All of the following are included in Taylor's four principles of management except?

A)Develop a science for every job to replace old rule-of-thumb methods
B)Systematically select workers so that they fit the job, and then train them effectively
C)Closely monitor employees to make sure that they are following the science for their job
D)Support workers by carefully planning their work and smoothing the way as they do their jobs
E)Offer incentives so that workers behave in accordance with the science of the job

Question 18

All of the following are characteristics of a bureaucracy except?

A)Division of labor is used to increase efficiency
B)Hierarchy is used to clarify lines of authority
C)Personnel are selected and promoted based on social skills and relationships
D)Standard rules and procedures are used to create consistency
E)Administrative decisions are recorded in writing and maintained over time

Question 19

Which of the four management models would advocate that routinization leads to stability?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Question 20

Which management model was most strongly influenced by ever-more rapid technological advances?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Question 21

When analyzing an argument, the conclusion of the argument is labeled the ______.

A)Grounds
B)Claim
C)Evidence
D)Warrant
E)Bridge

Question 22

Which management model in the competing values framework focuses on competencies related to creating a vision, setting goals, designing and organizing, motivating self and others, and managing execution?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Question 23

Which element of an argument is described as the bridge between the claim and the grounds?

A)Claim
B)Grounds
C)Warrant
D)Evidence
E)None of these

Question 24

Which two models in the competing values framework focus on flexibility?

A)Human relations and open systems
B)Emotional intelligence and human relations
C)Human relations and internal process
D)Internal process and rational goal
E)Rational Goal and open systems

Question 25

Which of the following would be considered a claim?

A)Joan is an outstanding performer
B)Joan completes her assignments on time
C)Joan assists team members with questions
D)Outstanding performance means completing assignments on time and being a team player
E)Joan completes her assignments accurately

Question 26

Which two models in the competing values framework focus more attention on the external environment?

A)Human relations and open systems
B)Human relations and internal process
C)Internal process and rational goal
D)Rational goal and open systems
E)Emotional intelligence and human relations

Question 27

In which step of the ALAPA model will you apply the competencies to a work-like situation while in the classroom?

A)Assessment
B)Learning
C)Analysis
D)Practice
E)Argumentation

Question 28

The book is organized around a five step learning process called the ALAPA model. Which of the following is NOT one of the steps in the ALAPA model?

A)Assessment
B)Learning
C)Analysis
D)Argumentation
E)All of the following are part of the model

Question 29

Why is the competing values framework more useful for managers than earlier models of management?

A)It uses colors to help managers remember to use different types of behaviors in different situations
B)It helps managers identify the one best way to manage their employees
C)It better reflects the multiple concerns that managers must take into account when making decisions
D)It takes into account the external environment which had previously been ignored by management models
E)None of these; the competing values framework is not more useful than earlier models of management

Question 30

What is the primary goal of critical thinking for managers?

A)To make the best decision with the available information in a particular circumstance
B)Support one's preferred position
C)To frame a persuasive argument
D)To identify the issues involved in making a decision
E)To identify different options for action

Question 31

Which element of an argument is described as evidence that supports the conclusion?

A)Claim
B)Grounds
C)Warrant
D) Bridge
E)None of these

Question 32

Research on self-directed learning suggests that the ALAPA process will be enhanced when …

A)Learners skip the steps that they already feel they understand
B)Learners focus primarily on the content that is described in the Learning segment
C)Learners focus primarily on the answers to the Assessment segment
D)Learners repeat Analysis activities to improve their speed
E)Learners take time to reflect upon each activity after they have completed it

Question 33

What is behavioral complexity?

A)The ability to draw on and use competencies and behaviors from different models.
B)The ability to understand different management models and their associated competencies
C)The ability to perform several different tasks at the same time
D)The variety of behaviors observed when a change is implemented in an organization
E)The stress that occurs when one is trying to handle too many responsibilities

Question 34

Which management model in the competing values framework focuses on promoting change and encouraging adaptability?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Question 35

Which element of an argument is sometimes left unstated?

A)Claim
B)Grounds
C)Warrant
D)Evidence
E)None of these

Question 36

As discussed in the text, what is an argument?

A)A disagreement between two people
B)A train of reasoning
C)An enacted conflict situation
D)A quarrel between two issues of law
E)A pair of opposing perspectives

Question 37

Which management model in the competing values framework includes competencies that relate to reducing information overload and improving information flows, working with people in different parts of the organization, managing projects, evaluating performance, and making sure employees comply with rules and regulations?

A)Rational Goal
B)Emotional Intelligence
C)Internal Process
D)Human Relations
E)Open Systems

Question 38

Which of the following is a warrant?

A)Two students in the same class turned in exams with the same answers
B)Two students were seen talking during the exam
C)Students who talk during an exam and who have matching papers are usually cheating
D)Two students cheated on the exam
E)Two students were seen studying together in the library the day before a major examination

Question 39

Which management model in the competing values framework focuses on creating and sustaining commitment and cohesion?

A)Rational Goal
B)Internal Process
C)Human Relations
D)Open Systems
E)Emotional Intelligence