Deck 2: Organizational Strategy, Competitive Advantage, and Information Systems

Question 1

Which of the following is NOT a service provided by GrubHub?

A)24/7 customer service
B)Coupons
C)Recommending healthy options
D)Restaurant reviews

Answer 1

C

Question 2

________ is the result of optimizing the design, development, and production processes.

A)Cost reduction
B)Differentiation
C)Productivity
D)Quality

Answer 2

D

Question 3

Procurement is NOT completed in this functional area:

A)Accounting
B)Purchasing
C)Sales
D)Warehouse

Answer 3

C

Question 4

___________ is a competitor of GrubHub.

A)Amazon
B)Boost
C)Eat24
D)Seamless

Question 5

NASCAR's pre-race inspection is a ___________.

A)Business process
B)Reengineering tool
C)Response to societal pressure
D)Strategic advantage

Question 6

The manufacturing equipment a company purchases is a(n)__________ for a business process.

A)Feedback
B)Input
C)Output
D)Resource

Question 7

Which of the following is NOT a fundamental element of a business process?

A)Feedback
B)Input
C)Output
D)Resources

Question 8

RFID tags and bar codes are used in which process?

A)capturing and storing process data
B)executing a process
C)monitoring process performance
D)all of the above

Question 9

Which of the following is TRUE of NASCAR's pre-race inspection app?

A)It makes it easier for race car drivers to ensure their cars pass inspection the first time.
B)It probably met with little resistance from people who were used to the tedious paper forms.
C)Officials can annotate violations with digital notes and photographs.
D)The dashboard makes it easy to quickly enter violations into the system.

Question 10

________ are materials, services, and information that flow through and are transformed as a result of process activities.

A)Inputs
B)Outputs
C)Processes
D)Resources

Question 11

Information systems do NOT play a vital role in __________.

A)capturing and storing process data
B)executing business processes
C)monitoring process performance
D)All of the above

Question 12

An order from a customer is a(n)__________ for a business process.

A)Feedback
B)Input
C)Output
D)Resource

Question 13

Which of the following is NOT a benefit of GrubHub to restaurants?

A)accurately predicting demand
B)commission percentage
C)free tablet
D)managing orders

Question 14

Dashboards are used in which process?

A)capturing and storing process data
B)executing a process
C)monitoring process performance
D)all of the above

Question 15

Fulfillment is triggered in the _________ department.

A)Accounting
B)Purchasing
C)Sales
D)Warehouse

Question 16

A competitive advantage refers to any ___________ that provide an organization with an edge against its ___________ in some measure such as cost, quality, or speed.

A)assets; competitors
B)assets; customers
C)costs; competitors
D)costs; customers

Question 17

Which of the following is an example of an efficiency metric?

A)Good work environment
B)Helpful customer service
C)High-quality products
D)Short customer wait-times

Question 18

When a customer receives a product, this is a(n)___________ for a business process.

A)Feedback
B)Input
C)Output
D)Resource

Question 19

Which of the following is NOT a benefit of NASCAR's pre-race inspection app?

A)It makes it easier for race car drivers to ensure their cars pass inspection the first time.
B)NASCAR executives can identify trends and patterns to help maintain a level playing field for all racers.
C)NASCAR officials can drill down on any vehicle to review details about any pending issues.
D)The pre-race inspection process has been simplified.

Question 20

__________ information system can be strategic ___________.

A)Any; because technology always provides an advantage
B)Any; if it is used properly
C)No; since everyone has access to technology
D)No; when it is customized

Question 21

Chevron initially utilized ___________ to improve their supply chain, followed by employee-driven ________ initiatives, and then adopted a unified _____ approach to standardize business processes.

A)BPI, BPM, BPR
B)BPM, BPI, BPR
C)BPR, BPI, BPM
D)BPS, BPR, BPM

Question 22

________ is the result of optimizing the marketing and innovation processes.

A)Cost reduction
B)Differentiation
C)Productivity
D)Quality

Question 23

Which of the following is a support activity in Porter's value chain model?

A)Customer service
B)Human resource management
C)Logistics
D)Operations

Question 24

Which of the following is TRUE?

A)Alignment within a single organization is fairly easy.
B)Businesses can utilize enterprise architectures to foster alignment.
C)Most organizations are able to achieve alignment.
D)Most IT and business executives agree on their level of alignment.

Question 25

__________ is the result of optimizing operations and supplier processes.

A)Cost reduction
B)Differentiation
C)Productivity
D)Quality

Question 26

Banks have a lot of competition locally in addition to competing with online banks. This concept applies to ____________.

A)Bargaining power of buyers
B)Bargaining power of suppliers
C)Threat of entry of new competitors
D)Threat of substitute products or services

Question 27

The _________ stage in BPI is characterized by establishing process metrics and monitoring the improved processes.

A)Analysis
B)Control
C)Improve
D)Measure

Question 28

The web ____________ buyer power.

A)decreases
B)increases
C)has no impact on
D)has a mixed impact on

Question 29

Chevron has used _________, a methodology that combines statistical process analysis with techniques to eliminate waste and improve process flow, since 2006.

A)Lean Six Sigma
B)Nimbus
C)SAP
D)Six Sigma

Question 30

_________ is the most difficult, radical, lengthy, and comprehensive strategy.

A)BPI
B)BPM
C)BPR
D)BPS

Question 31

Palantir is NOT primarily used for ____________.

A)detecting fraud
B)identifying patterns
C)pricing mortgages
D)privacy protection

Question 32

WalMart has a(n)___________ strategy.

A)Cost leadership
B)Customer orientation
C)Differentiation
D)Innovation

Question 33

Which of the following is NOT a characteristic of alignment?

A)Organizations rotate business and IT professionals across departments and job functions
B)Organizations create a vibrant and inclusive company culture
C)Organizations view their IT department employees as supremely important
D)Organizations provide overarching goals that are completely clear to each IT and business employee

Question 34

Six Sigma is a popular _________ methodology.

A)BPI
B)BPM
C)BPR
D)BPS

Question 35

BYOD stands for

A)Be Your Online Discussion
B)Be Your Own Deadline
C)Bring Your Online Decision
D)Bring Your Own Device

Question 36

Which of the following is a type of societal/political/legal pressure?

A)Carbon management
B)Globalization
C)Innovation
D)Powerful customers

Question 37

Chevron employed ________ to provided detailed work instructions to its employees.

A)Lean Six Sigma
B)Nimbus
C)SAP
D)Six Sigma

Question 38

__________ is a methodology for achieving incremental improvements in the effectiveness and efficiency of a process.

A)BPI
B)BPM
C)BPR
D)BPS

Question 39

Sarbanes-Oxley is an example of ________

A)a government regulation
B)customer focus
C)an ethical issue
D)our social responsibility

Question 40

Which of the following is a problem with BYOD?

A)Cost
B)Productivity
C)Satisfaction
D)Security

Question 41

Startups like Dark Sky can predict to the minute when it is going to start raining or snowing within the next hour because they ______________.

A)are magicians and psychics
B)hired superior weather forecasters with PhDs
C)integrate and analyze data to improve short-term forecasting
D)really understand the weather better than anybody else

Question 42

Alignment often fails because business and IT managers have different objectives.

Question 43

The OLPC's experiment with solar-powered tablets in Ethiopia ________.

A)showed some promise of being successful
B)showed very little promise of being successful
C)was a major failure
D)was a major success

Question 44

"Organizations promote business and IT professionals within their departments so they become the experts in their functional area" is NOT a characteristic of excellent alignment.

Question 45

IBM's Watson is used in which of the following industries?

A)Agriculture
B)Energy
C)Healthcare
D)Retail

Question 46

__________ is NOT one of The Weather Channel's main competitors.

A)Dark Sky
B)Sky Motion
C)WeatherSphere
D)Wunderground

Question 47

Organizations adopt BPI to sustain BPM over time.

Question 48

Effectiveness focuses on doing the right things.

Question 49

In mass production, a company produces a large quantity of items that are customized to individual customers.

Question 50

____________are the people and equipment that perform process activities.

Question 51

The bargaining power of buyers is low when buyers have many choices and high when buyers have few choices.

Question 52

IBM's Watson _______________ Jeopardy!.

A)lost to Ken Jennings on
B)was able to access Wikipedia while on
C)won $1 million on
D)none of the above

Question 53

Chevron's strategy was to analyze its existing processes to identify specific areas to improve.

Question 54

IBM's Watson is a(n)_______________.

A)Dashboard
B)ERP system
C)Expert system
D)FAIS

Question 55

The goal of OLPC's experiment with solar-powered tablets in Ethiopia was to ____.

A)improve literacy in children
B)reduce the digital divide
C)see if under-developed countries could use technology
D)test alternatives to battery power

Question 56

The Weather Channel is a powerful and well-known brand that is ________ viewers.

A)gaining
B)losing
C)maintaining
D)training

Question 57

IBM's Watson _______________.

A)can process structured and unstructured content
B)can diagnose diseases and recommend treatment
C)won Jeopardy!
D)All of the above

Question 58

Which of the following is NOT a reason The Weather Channel is losing customers?

A)Mobile devices are now the primary source of weather information.
B)People prefer highly accurate short-term weather predictions rather than semi-reliable five-day forecasts.
C)They don't have a mobile app.
D)They show too many reality TV shows.

Question 59

The OLPC's experiment with solar-powered tablets took place in _______.

A)Bangladesh
B)Ethiopia
C)Rural US communities
D)Uganda

Question 60

Business process__________ is a management system that includes methods and tools to support the design, analysis, implementation, management, and continuous optimization of core business processes throughout the organization.

Question 61

List and describe Porter's five forces and the ways the Web influences them. Evaluate a SINGLE COMPANY with each force (include your logic for your evaluation).

Question 62

In what three areas do information systems play a vital role? For each area, where is the information system involved? Describe a business example for each area.

Question 63

In your own words (i.e.go beyond the book definitions), what is the difference between BPI, BPM, and BPR? If you joined the upper management team of a local manufacturing company, how could you potentially use BPI, BPM, and BPR?

Question 64

___________ relationship management is an organization-wide effort toward maximizing the customer experience.

Question 65

List, describe, and provide a real world example of the five different strategies for competitive advantage.

Question 66

Strategic information systems provide a ____________________ by helping an organization implement its strategic goals and improve its performance and productivity.

Question 67

What are the three market pressures discussed in the book? List one positive and one negative for businesses that result from these pressures.

Question 68

Business-information technology alignment is the tight integration of the ____________ with the organization's strategy, mission, and goals.