Deck 2: Models of Organizational Behavior

Question 1

Fact premises are acquired only through direct lifelong learning.

Answer 1

False

Question 2

A mission statement must be converted into goals to become operational and useful.

Answer 2

True

Question 3

The philosophy of organizational behavior held by a manager stems from fact premises and value premises.

Answer 3

True

Question 4

Underlying paradigms,whether consciously or unconsciously developed,become powerful guides to managerial behavior.

Question 5

Theory X is a traditional set of assumptions about people.

Question 6

Contentment is typically a strong motivator.

Question 7

With the collegial model,managers are seen as joint contributors rather than as bosses.

Question 8

The system model is the result of a search for increased security at work by many of today's employees.

Question 9

Philosophy feeds into value premises,which help shape vision.

Question 10

Supportive behavior is not dependent on the economic resources of the company.

Question 11

The system model can stimulate passion and commitment to organizational goals in employees.

Question 12

The autocratic model was intensely disliked by many employees,and still is.

Question 13

The supportive model is an effort to meet employees' other needs,such as affiliation and esteem,which the custodial model is unable to serve.

Question 14

Supportive organizational behavior systems are characterized by power over people.

Question 15

The most evident flaw with the custodial model is that most employees are not producing anywhere near their capacities.

Question 16

The collegial model embodies a team concept.

Question 17

If an organization does not have the wealth to provide pensions and pay for other benefits,it cannot follow a custodial approach.

Question 18

Under Theory Y assumptions,management's role is to provide an environment in which the potential of people can be released.

Question 19

The supportive model of organizational behavior is especially effective in affluent nations.

Question 20

Value premises represent our descriptive view of how the world behaves.

Question 21

Harriet recently ordered a phone online.When she received the phone,she realized that most of the features on the phone were so complex that she could not understand how to use them.Every time she tried using it,she got frustrated and finally decided to dispose of the phone.Which of the following concepts is being illustrated in this scenario?

A) Fact premises
B) Value premises
C) Learning premises
D) None of the above

Question 22

_____ forms the basis of the collegial model of organizational behavior.

A) Power
B) Authority
C) Partnership
D) Trust and community

Question 23

Which of the following statements is true of goals?

A) Top management's goals must be merged with those of employees, who bring their psychological, social, and economic needs with them to an organization.
B) Goal setting is a relatively easy process.
C) Goals identify the business an organization is involved in, the market niches it tries to serve, the types of customers it is likely to have, and the reasons for its existence.
D) In contrast to visions, goals are less descriptive and more future-oriented.

Question 24

The _____ of organizational behavior held by management consists of an integrated set of assumptions and beliefs about the way things are,the purpose for these activities,and the way they should be.

A) goal
B) philosophy
C) mission
D) vision

Question 25

Managers are expected to use _____ to create an appropriate quality of work life for their employees.

A) communication skills
B) their knowledge of interpersonal dynamics
C) their knowledge of group dynamics
D) all of the above

Question 26

The autocratic model depends on _____.

A) power
B) partnership
C) community
D) trust

Question 27

_____ are relatively concrete formulations of achievements the organization is aiming for within set periods of time.

A) Visions
B) Missions
C) Goals
D) Value premises

Question 28

_____ represent our view of the desirability of certain goals and activities.

A) Visions
B) Value premises
C) Goals
D) Social artifacts

Question 29

Goals may exist at the _____ level.

A) individual
B) group
C) organizational
D) all of the above

Question 30

Organizations create _____ that identify the business they are in,the market niches they try to serve,the types of customers they are likely to have,and the reasons for their existence.

A) mission statements
B) visions
C) value premises
D) all of the above

Question 31

A feeling of contentment among employees in a custodial environment leads to _____.

A) low morale
B) passion and commitment
C) strong motivation
D) passive cooperation

Question 32

The _____ was the model of organizational behavior that prevailed during the industrial revolution.

A) collegial model
B) autocratic model
C) custodial model
D) supportive model

Question 33

Which of the following statements supports McGregor's arguments on management?

A) The assumptions of Theory X are more truly representative of most people.
B) Nearly all employees have some potential for growth in their capabilities.
C) Management adhered to the Theory Y set of assumptions.
D) Management should avoid following assumptions about people based on the emerging behavioral science research.

Question 34

The _____ view of management leads to tight control of employees at work.

A) autocratic
B) collegial
C) custodial
D) supportive

Question 35

Which of the following statements is an assumption pertaining to Theory X?

A) Workers are seen as being inclined to restrict work output, having little ambition, and avoiding responsibility if at all possible.
B) Management believes that employees are capable of exercising self-direction and self-control in the service of objectives to which they are committed.
C) Work is as natural as play or rest.
D) People are not inherently lazy.

Question 36

A successful custodial approach depends on _____.

A) partnership
B) economic resources
C) power
D) trust and meaning

Question 37

Employees are oriented toward _____ in the autocratic model of organizational behavior.

A) obedience
B) benefits
C) security
D) psychological ownership

Question 38

Alpha Technotronics Inc.wants to be the world's largest distributor of widgets by being a highly client-oriented firm.It aims to offer the most outstanding customer service and ensure timely deliveries.This statement is an example of a _____.

A) goal
B) code of conduct
C) vision
D) philosophy

Question 39

Although Jimmy Hendrix prized his Fender Stratocaster guitars,he routinely set the instrument on fire as part of his onstage act.Therefore,his actions are based on _____.

A) fact premises
B) value premises
C) learning premises
D) none of the above

Question 40

Outcomes,or end results,are typically measured in all of the following criteria EXCEPT:

A) performance.
B) procedures.
C) employee satisfaction.
D) personal growth and development.

Question 41

How does the custodial model impact employees?

Question 42

The custodial approach to organizational behavior leads to:

A) a feeling of participation and task involvement in the organization.
B) inculcation of self-discipline.
C) increased self-motivation.
D) employee dependence on the organization for security.

Question 43

The collegial model depends on management's building a feeling of _____ with employees.

A) dependence
B) partnership
C) leadership
D) all of the above

Question 44

Explain McGregor's contributions toward managerial models.

Question 45

What are the components of a mission statement?

Question 46

One of the conclusions that can be made about the models of organizational behavior is that,though one model may be most used at any given time,some appropriate uses will remain for other models.What are some of the appropriate uses for these other models?

Question 47

Which of the following conclusions about the models of organizational behavior states that appropriate uses exist for other models even though one model may be most used at any given time?

A) Increasing use of some models
B) Evolving usage
C) Contingent use of all models
D) Relation of models to human needs

Question 48

Describe briefly the psychological result of the collegial approach for employees.

Question 49

Which of the following is the psychological result of the supportive model of organizational behavior?

A) Moderate enthusiasm
B) Passive cooperation
C) Participation and task involvement
D) Employee dependence on the organization

Question 50

Explain briefly the characteristics of the autocratic model.

Question 51

Explain the role of managerial paradigms according to Joel Barker.

Question 52

In the collegial model,the managerial orientation is toward _____.

A) money
B) authority
C) benefits
D) teamwork

Question 53

List the basis of each of the five models of organizational behavior.

Question 54

The collegial model tends to be more useful with _____.

A) creative work
B) an intellectual environment
C) considerable job freedom
D) all of the above

Question 55

List the five dimensions of social intelligence.

Question 56

Explain briefly the assumptions of McGregor's Theory X.

Question 57

The _____ is the approach to organizational behavior that depends on leadership.

A) supportive model
B) custodial model
C) collegial model
D) autocratic model

Question 58

Which of the following statements represents a flaw in the custodial approach to organizational behavior?

A) It encourages high-level managers to engage in micromanagement.
B) It results in the employees becoming dependent on their bosses.
C) Most employees seldom produce anywhere near their capacities.
D) The model is based on power.

Question 59

The psychological result of the collegial approach for the employee is _____.

A) participation
B) self-motivation
C) self-discipline
D) subsistence

Question 60

In the system model,employees experience a sense of _____ for the organization and its products or services-a feeling of possessiveness,responsibility,identity,and sense of belongingness.

A) empathy
B) self-actualization
C) passive cooperation
D) psychological ownership