Deck 3: Managing Communications

Question 1

Rumor is grapevine information that is communicated without secure standards of evidence being present.

Answer 1

True

Question 2

Managers can encourage upward communications by asking good questions.

Answer 2

True

Question 3

Telecommuting results in reduced productivity.

Answer 3

False

Question 4

Personal barriers are a common occurrence in work situations.

Question 5

Minnie is talking on the phone when a screeching sound from a road accident that occurs nearby disrupts her conversation.This is an example of a personal barrier.

Question 6

Managers should discourage feedback-seeking behavior in subordinates because it disrupts the normal flow of business.

Question 7

Assuming that performance is satisfactory,feedback enhances an employee's feeling of competence.

Question 8

Noise may emerge from within an individual's emotions.

Question 9

Semantics presents a particularly difficult challenge when people from different cultures attempt to communicate with each other.

Question 10

Cognitive dissonance is the external conflict and anxiety that only occurs when people receive information incompatible with their value systems.

Question 11

A back-and-forth conversation is always organized the same way as a formal report.

Question 12

Inferences are an unwanted and unnecessary part of communication.

Question 13

Formal communication reveals true conditions better than most information gained on a spontaneous basis.

Question 14

In any organization,the grapevine coexists with the management's formal communication system.

Question 15

Boundary spanning is a source of status and potential power.

Question 16

There are no positive aspects to rumors.

Question 17

Lack of awareness of social cues can create a semantic smog.

Question 18

Boundary spanners usually acquire their roles through informal social relationships.

Question 19

Distortion is the willful modification of a message intended to achieve one's personal objectives.

Question 20

"How much does the apple pie cost?" is an example of an open question.

Question 21

_____ barriers arise from limitations in the symbols with which we communicate.

A) Personal
B) Psychological
C) Physical
D) Semantic

Question 22

_____ between people is a feeling of being emotionally separated.

A) Physiological distance
B) Geographic distance
C) Psychological distance
D) Demographic distance

Question 23

Which of the following statements is an example of a regrettable message?

A) As a rule, brunettes are more intelligent than blondes.
B) Congratulations on your promotion!
C) You did a great job.
D) The recently hired sales representatives have immense scope for improvement.

Question 24

Semantics is the science of _____.

A) sound
B) expression
C) meaning
D) thought

Question 25

_____ barriers are communication interferences that occur in the environment in which the communication takes place.

A) Personal
B) Physical
C) Psychological
D) Semantic

Question 26

Which of the following statements is a potential problem of two-way communication?

A) It tends to make people emphasize excessively on rationality and logic.
B) It eliminates polarized opinions.
C) It typically restricts feedback.
D) It may create cognitive dissonance.

Question 27

Which of the following is an example of a semantic barrier of communication?

A) Needless repetition of "I see" in a conversation.
B) Geographic distance between two people.
C) Differences in words that arise from a communicator's ethnicity.
D) Slow Internet speed due to the user's remote location.

Question 28

Which of the following is typically the first step in the two-way communication process?

A) Decode the message
B) Transmit the message
C) Develop an idea
D) Encode the idea

Question 29

Which of the following statements is NOT true about defensive reasoning?

A) It is used to avoid risk and the appearance of incompetence.
B) It typically results in an emphasis on winning.
C) It leads to cognitive dissonance.
D) It is often irrational.

Question 30

Communication does not occur until a written message is _____.

A) received
B) understood
C) read
D) all of the above

Question 31

In the encoding stage of the communication process,_____ uses rich,colorful,carefully selected language to shape the perceptions of recipients.

A) transmission
B) framing
C) persuasion
D) none of the above

Question 32

_____ barriers are communication interferences that arise from human emotions,values,and poor listening habits.

A) Personal
B) Structural
C) Physical
D) Semantic

Question 33

Which of the following statements is an example of a personal barrier of communication?

A) A telephonic conversation disrupted by bad network reception.
B) Geographic distance between two people.
C) Needless repetition of "I see" in a conversation.
D) Walls around a worker's cubicle.

Question 34

Which of the following is the next immediate step after encoding a message in the two-way communication process?

A) Receive
B) Decode
C) Transmit
D) Accept

Question 35

When the receiver acknowledges the message and responds to the sender,_____ has occurred.

A) feedback
B) encoding
C) reciprocity
D) all of the above

Question 36

The _____ process is the method by which a sender reaches a receiver with a message.

A) character encoding
B) unidirectional transmission
C) two-way communication
D) idea networking

Question 37

Which of the following statements is an example of a physical barrier of communication?

A) A distracting noise during a conversation
B) Differences that arise from the communicator's race
C) Ending every sentence with "you know"
D) Differences that arise from a communicator's gender

Question 38

In the context of proxemics in the United States,which of the following is considered a "personal distance" for conversations with acquaintances?

A) 6 to 18 feet
B) 3 to 4 feet
C) 4 to 12 feet
D) Farther than 12 feet

Question 39

The sequential steps of the communication process are:

A) brainstorming; decode; transmit; receive; decode; accept; use; feedback.
B) develop idea; encode; transmit; receive; decode; accept; use; feedback.
C) develop idea; decode; transmit; receive; encode; accept; use; feedback.
D) brainstorming; encode; transmit; receive; decode; accept; use; feedback.

Question 40

Cognitive dissonance occurs in all of the following instances EXCEPT when _____.

A) people receive information incompatible with their value systems
B) people receive information incompatible with their prior decisions
C) people receive information incompatible with other information that they may have
D) people receive information incompatible with the organizational goals

Question 41

What are the great promises and problems of virtual offices?

Question 42

Employees who play a major role in _____ are referred to as boundary spanners.

A) lateral communication
B) informal communication
C) upward communication
D) downward communication

Question 43

Which of the following is an example of an open question?

A) How was your holiday?
B) How much does this dress cost?
C) How long will you take to reach home?
D) How far is the college from your place?

Question 44

_____ communication is communication across chains of command.

A) Upward
B) Informal
C) Lateral
D) Downward

Question 45

Describe communication overload.

Question 46

Which of the following is an example of a closed question?

A) How are you feeling?
B) How much does this pen cost?
C) How was your weekend?
D) How was the fair?

Question 47

List the guidelines for effective listening.

Question 48

_____ communication in an organization is the flow of information from higher to lower levels of authority.

A) Upward
B) Lateral
C) Informal
D) Downward

Question 49

_____ are online diaries or journals created and updated frequently by individuals to express their personal thoughts,musings,and commentaries on topics of interest to them.

A) Wikis
B) Blogs
C) Tweets
D) Networks

Question 50

Explain the primary advantages and disadvantages of electronic mail systems.

Question 51

Which of the following statements is true of rumors in grapevine communications?

A) It is grapevine information that is communicated with the presence of secure standards of evidence.
B) It is always negative and curtails all possible positive information that is available.
C) It is generally correct most of the time.
D) It is the unverified and untrue part of the grapevine.

Question 52

List the six fundamental principles of persuasion.

Question 53

Listening abilities can be improved through _____.

A) focused practice
B) training courses
C) a desire to improve
D) all of the above

Question 54

Emotions can affect _____.

A) whether a message is accepted or not
B) the method and form of message transmission
C) how messages are decoded
D) all of the above

Question 55

Identify at least four conditions that can encourage acceptance of a communication.

Question 56

What is the difference between encoding and decoding a message in the communication process?

Question 57

_____ is the conscious or unconscious withholding of information about potential problems or issues on the part of employees.

A) Organizational assimilation
B) Organizational silence
C) Organizational dissent
D) None of the above

Question 58

What is the difference between open questions and closed questions? Give an example of each.

Question 59

What two factors cause organizational silence?

Question 60

People do not feel comfortable with cognitive dissonance,hence they try to remove or reduce it.What actions would they take to reduce cognitive dissonance?