Deck 9: Employee Attitudes and Their Effects

Question 1

The nature of a worker's environment off the job does not influence his or her feelings on the job.

Answer 1

False

Question 2

Extended breaks are an example of psychological withdrawal.

Answer 2

False

Question 3

As workers grow older,they set their job expectations higher.

Answer 3

False

Question 4

Once established,an employee's feelings about the job are static; they seldom change.

Question 5

A manager should be sure that any instrument used to measure job satisfaction is either valid or reliable.

Question 6

Attitudes influence behavior,but behavior has no effect on attitudes.

Question 7

Analysis of group relationships allows managers to predict which groups are more likely to exhibit the problem behaviors associated with dissatisfaction.

Question 8

Higher job satisfaction is associated with higher employee turnover.

Question 9

A pattern of frequent tardiness is often a symptom of negative attitudes requiring managerial attention.

Question 10

High satisfaction always leads to high employee performance.

Question 11

A valid instrument will produce consistent results,regardless of who administers it.

Question 12

Dissatisfied employees do not necessarily plan to be absent,but they seem to find it easier to respond to the opportunities to do so on a spontaneous basis.

Question 13

The organizational costs associated with poor employee attitudes may severely reduce an organization's competitiveness.

Question 14

Showing appreciation for citizenship behavior can push employee attitudes in a more favorable direction.

Question 15

The level of satisfaction leads to either greater or lesser commitment,which then affects effort and eventually affects performance.

Question 16

Affective commitment is a negative emotional state in which employees fail to exert effort and choose to leave the organization.

Question 17

Group morale is of least significance when describing overall group satisfaction.

Question 18

People with higher-level occupations tend to be less satisfied with their jobs than those with lower-level occupations.

Question 19

Job satisfaction is an affective attitude-a feeling of relative like or dislike toward something.

Question 20

Employee records provide quantifiable data and are a good measure of trends over time.

Question 21

Which of the following is an example of physical withdrawal?

A) Daydreaming on the job
B) Retaliation for presumed wrongs
C) Early departures from work
D) Loss of initiative

Question 22

People who are optimistic,upbeat,cheerful,and courteous are said to have _____ affectivity.

A) vertical
B) positive
C) horizontal
D) neutral

Question 23

Which of the following is a factor that inhibits employee commitment?

A) Inflated egos
B) Investments in employees
C) Employee autonomy?
D) Reminders of employee investments

Question 24

Managers are vitally interested in the attitudes that employees have toward all of the following EXCEPT _____.

A) spirituality
B) careers
C) jobs
D) the organization

Question 25

People who are generally pessimistic,downbeat,irritable,and even abrasive are said to have _____ affectivity.

A) neutral
B) vertical
C) negative
D) horizontal

Question 26

_____ commitment is a positive emotional state in which employees want to exert effort and choose to remain with the organization.

A) Continuance
B) Affective
C) Normative
D) Experiential

Question 27

Which of the following is a factor that stimulates employee commitment?

A) Failure to follow through
B) Inflated egos
C) Insincere gratitude
D) Reminders of employee investments

Question 28

_____ commitment is the choice to stay attached because of strong cultural or familial ethics that drive the employees to do so.

A) Affective
B) Experiential
C) Continuance
D) Normative

Question 29

Based on Viktor Frankl's premise on freedom to choose one's attitude,which of the following is NOT one of the seven core principles for helping employees find meaning through their work?

A) Let the situation guide your attitude.
B) Identify and commit to meaningful values and goals.
C) Shift your focus of attention when stressed.
D) Recognize ways in which you undermine your own happiness.

Question 30

_____ is the proportion of employees leaving an organization during a given time period.

A) Tardiness
B) Turnover
C) Spillover
D) Entitlement

Question 31

Which of the following is an example of psychological withdrawal?

A) Unauthorized absences from work
B) Daydreaming on the job
C) Early departures from work
D) Extended breaks

Question 32

According to the characterizations of employee responses,constructive criticism of disliked policies is classified as _____.

A) exit
B) voice
C) loyalty
D) neglect

Question 33

Which of the following is NOT a trait associated with "turnover personality?"

A) Introversion
B) Bitterness
C) Cynicism
D) Hedonism

Question 34

According to the characterizations of employee responses,voluntary departure is classified as _____.

A) exit
B) voice
C) loyalty
D) neglect

Question 35

_____ commitment encourages employees to stay because of their high "investments" in the organization (time and effort)and the economic and social losses they would incur if they left.

A) Normative
B) Experiential
C) Continuance
D) Affective

Question 36

According to the characterizations of employee responses,being passively destructive is classified as _____.

A) exit
B) voice
C) loyalty
D) neglect

Question 37

Which of the following is NOT a negative effect of turnover in an organization?

A) Separation costs
B) Vacancy costs
C) Reengineering costs
D) Training costs

Question 38

According to the characterizations of employee responses,remaining in the organization but not being verbal about problems is classified as _____.

A) exit
B) voice
C) loyalty
D) neglect

Question 39

Fiona is having a difficult time balancing life and work.Whenever she plans to attend her daughter's sporting events,she is called back to work to organize important business meetings.At work,she feels guilty about not spending enough time with her daughter.This is an example of the _____ effect.

A) elemental
B) spillover
C) bandwagon
D) domino

Question 40

_____ is the degree to which an employee identifies with the organization and wants to continue actively participating in it.

A) Organizational identification
B) Perceived organizational support
C) Organizational commitment
D) Organizational socialization

Question 41

Which of the following ailments is the most prevalent reason for employee presenteeism?

A) Sinus trouble or allergies
B) Migraine headaches
C) Acid reflux disease
D) Arthritis

Question 42

Which of the following statements is true of intranets?

A) It is used for external communications.
B) It is used to encourage a conversation between customers.
C) It refers to public computer networks accessible to all online viewers.
D) It facilitates collaboration between teams in an organization.

Question 43

Which of the following is most likely a reason against unethical rule-bending?

A) Ambiguous rules
B) Performance pressures
C) Social pressures
D) Personal embarrassment

Question 44

What are the ways by which managers stay in touch with the level of employee satisfaction?

Question 45

What are organizational citizenship behaviors? Provide an example of such behavior.
Since you are asking for an example,would it be better to add that students' answers will vary?

Question 46

When does presenteeism occur? Describe the common factors of presenteeism.

Question 47

What is it about larger organizations that contribute to lower levels of job satisfaction?

Question 48

_____ is the capacity of a survey instrument to produce consistent results,regardless of who administers it or when someone responded to it.

A) Validity
B) Reliability
C) Turnover
D) Presenteeism

Question 49

List any three factors that can inhibit employee commitment.

Question 50

Excessive employee turnover can have multiple negative effects on an organization.List the various negative effects of excessive employee turnover and the costs associated with employee separation and vacancy.

Question 51

Which of the following is an indirect indicator of job satisfaction?

A) Tardiness
B) Grievances
C) Turnover
D) Exit interviews

Question 52

_____ is the capacity to measure what the survey instrument claims to measure.

A) Reliability
B) Presenteeism
C) Validity
D) Turnover

Question 53

Employers with lower turnover do all of the following EXCEPT _____.

A) watching for early signs of dissatisfaction
B) offering recognition and praise regularly
C) providing harsh criticisms
D) clarifying job expectations

Question 54

Describe rule-bending.

Question 55

Which of the following statements is true about the use of surveys for measuring job satisfaction?

A) They restrict the flow of communication in the organization.
B) They serve as an emotional release.
C) They merely assess positive attitudes of employees.
D) They discourage feedback on proposed organizational changes.

Question 56

Which of the following is most likely to be a reason for unethical rule-bending?

A) Fear of job loss
B) Paying back a favor
C) Creating an unwanted precedent
D) Personal embarrassment

Question 57

What is the first step in using job satisfaction information?

Question 58

Which of the following statements is a guideline for changing employee attitudes?

A) Closely tie the reward system to team members' seniority.
B) Discourage employees from participation in decision making.
C) Set challenging goals with employees so those with achievement drives can experience the opportunity for satisfaction through their accomplishment.
D) Show appreciation and encouragement for members solely on the basis of their seniority and decrease the amount of feedback for senior team members.

Question 59

List the guidelines for changing employee attitudes.

Question 60

What is the difference between reliability and validity?