Deck 1: Management in a Diverse Workplace

Question 1

Conceptual skills are most important at the senior management level.

Answer 1

True

Question 2

Top or senior managers establish the objectives of the organization,formulate the steps to accomplish them and allocate appropriate resources.

Answer 2

True

Question 3

Middle managers spend most of their time planning and organizing.

Answer 3

False

Question 4

Senior managers divide their time about equally among the five managerial activities.

Question 5

Developing scientific principles is more complicated than developing principles of management.

Question 6

Conceptual skills help managers understand how different parts of a business relate to one another.

Question 7

The problems women and minorities have faced in winning promotions to senior management positions gave rise to the term glass ceiling.

Question 8

The three primary levels of management are: advisory management,junior management,and acting management.

Question 9

Holding regular meetings where employees can ask questions is an example of leading.

Question 10

Technical skills are equally important at all levels of the management.

Question 11

Increase in information availability and technological change increases the importance of a manager's role in training.

Question 12

Middle managers make sure that day-to-day operations run smoothly.

Question 13

Organizational skills are one of the three types of skills that help managers perform their particular jobs.

Question 14

A management pyramid (bottom to top)lists the following managers from each level: crew leaders,senior vice presidents,and chief executive officers.

Question 15

A manager who interacts with peers and others outside the organization to gain information is fulfilling the management role of a relationship builder.

Question 16

Controlling is the activity which measures the performance of an organization to ensure that financial goals are met.

Question 17

A trainer who trains employees to use a new accounting system possesses technical skills.

Question 18

When a manager is making changes in policies,resolving conflicts,or deciding how best to utilize his resources,he is performing a decision-making role.

Question 19

Most management principles are developed through controlled experiments.

Question 20

Management is a form of work that involves deciding the best way to use an organization's resources to produce goods or provide services.

Question 21

A department head is a member of _____ management.

A) junior
B) senior
C) middle
D) supervisory
E) lower

Question 22

Intrapreneurship is a term that defines entrepreneurs within a large or medium-sized company.

Question 23

_____ managers are most likely to plan a corporate restructuring move in order to make their organization leaner and more profitable.

A) Middle
B) Senior
C) Junior
D) Supervisory
E) Advisory

Question 24

_____ managers are responsible for making sure that the daily operations of the company run well.

A) Middle
B) Senior
C) Junior
D) Supervisory
E) Advisory

Question 25

A grocery store manager is a member of _____ management.

A) middle
B) senior
C) junior
D) supervisory
E) advisory

Question 26

_____ managers are in charge of the people who physically produce the organization's goods/services.

A) Middle
B) Senior
C) Junior
D) Supervisory
E) Advisory

Question 27

People with differing physical abilities are also included in defining diversity in the workforce.

Question 28

Professional managers work for businesses,but they do not own them.

Question 29

_____ managers make sure that the day-to-day operations of the organization run smoothly.

A) Middle
B) Senior
C) Junior
D) Supervisory
E) Advisory

Question 30

Small businesses and large businesses tend to produce an equal amount of innovations.

Question 31

Increased organizational factionalism requires an increase in the amount of time to deal with special-interest and advocacy groups.

Question 32

Many entrepreneurs choose to form partnerships to avoid being personally liable for financial losses.

Question 33

Plans of acquiring a competitor are overseen by the company's _____ management.

A) first-line
B) senior
C) supervisory
D) sales and marketing
E) middle

Question 34

A _____ is a member of senior management.

A) supervisor
B) chief operating officer
C) department head
D) shift manager
E) sales representative

Question 35

A manager who sets a goal to increase profits by 5 percent is engaged in the management task of _____.

A) supervising
B) mandating
C) planning
D) controlling
E) organizing

Question 36

When starting out,entrepreneurs must perform many of the basic management functions that professional managers perform.

Question 37

Intrapreneurs take risks in much the same manner as entrepreneurs.

Question 38

Entrepreneurs tend to be more independent than managers,and they may have less formal education.

Question 39

A _____ is a member of supervisory management.

A) crew leader
B) chief operating officer
C) department head
D) senior vice president
E) sales manager

Question 40

Entrepreneurs and professional managers have similar personal characteristics.

Question 41

A grocery store manager who assigns two employees to analyze the rate at which consumers are buying different brands of breakfast cereals is an example of _____.

A) supervising
B) staffing
C) planning
D) organizing
E) controlling

Question 42

_____ managers divide their time about equally among the five management activities of planning,organizing,staffing,leading,and controlling.

A) Middle
B) Senior
C) Junior
D) Supervisory
E) Advisory

Question 43

When a manager decides on what kind of people his organization needs to meet its goals and then recruits,selects,and trains the right people,he is engaging in the management task of _____.

A) planning
B) organizing
C) staffing
D) leading
E) controlling

Question 44

When a manager is in the process of finalizing a major contract with another organization,he is playing the role of a _____.

A) monitor
B) spokesperson
C) disturbance handler
D) negotiator
E) communicator

Question 45

The management task of _____ requires a manager to analyze financial records and make changes if set standards are not being met.

A) supervising
B) mandating
C) controlling
D) organizing
E) leading

Question 46

A manager in the role of a _____ interacts with others to gain information.

A) leader
B) relationship builder
C) figurehead
D) spokesperson
E) monitor

Question 47

A manager who serves as an official representative of the organization is filling the role of a(n)_____.

A) leader
B) relationship builder
C) figurehead
D) spokesperson
E) entrepreneur

Question 48

Which of the following relates to the interpersonal role of a manager?

A) Figurehead
B) Resource director
C) Monitor
D) Entrepreneur
E) Negotiator

Question 49

Harry is a department head at a retail chain.By regularly holding meetings where employees can ask questions and voice concerns,Harry is engaging in the management task of _____.

A) supervising
B) staffing
C) leading
D) organizing
E) controlling

Question 50

The management task of _____ involves grouping related activities together and assigning employees to perform them.

A) planning
B) organizing
C) staffing
D) leading
E) controlling

Question 51

Which of the following management roles includes activities such as distributing information throughout the organization?

A) Communicator
B) Relationship builder
C) Figurehead
D) Spokesperson
E) Monitor

Question 52

A grocery store manager who sets up a team of employees to restock shelves is engaged in the management task of _____.

A) leading
B) staffing
C) planning
D) organizing
E) controlling

Question 53

Which of the following management roles includes activities such as distributing information outside the organization?

A) Communicator
B) Relationship builder
C) Figurehead
D) Spokesperson
E) Monitor

Question 54

Resolving conflicts is part of a manager's _____ role.

A) interpersonal
B) authoritative
C) control-related
D) decision-making
E) supervisory

Question 55

Which of the following relates to the decision-making role of a manager?

A) Figurehead
B) Relationship builder
C) Monitor
D) Entrepreneur
E) Communicator

Question 56

Which of the following relates to the information-related role of a manager?

A) Figurehead
B) Relationship builder
C) Monitor
D) Entrepreneur
E) Leader

Question 57

Which of the following management roles includes activities such as receiving and collecting information?

A) Communicator
B) Relationship builder
C) Figurehead
D) Spokesperson
E) Monitor

Question 58

Which of the following management tasks involves providing guidance and encouragement to employees to better their performance at work?

A) Planning
B) Controlling
C) Organizing
D) Leading
E) Staffing

Question 59

Which of the following management roles includes activities such as working to guide and motivate employees?

A) Spokesperson
B) Relationship builder
C) Figurehead
D) Leader
E) Resource director

Question 60

The management task of _____ involves measuring the performance of an organization against its financial goals.

A) supervising
B) mandating
C) planning
D) organizing
E) controlling

Question 61

Describe the five major tasks of management.

Question 62

Which of the following management roles includes activities such as making an effort to initiate change in the organization?

A) Leader
B) Entrepreneur
C) Disturbance handler
D) Negotiator
E) Resource director

Question 63

Describe the information-related roles of a manager.

Question 64

When a manager holds discussions with another organization to adjust the terms of a major contract,he is playing the role of a(n)_____.

A) relationship builder
B) entrepreneur
C) disturbance handler
D) negotiator
E) resource director

Question 65

What can managers do to encourage entrepreneurship within an organization?

Question 66

Management principles are typically developed through observation and _____.

A) benchmarking
B) best practices
C) deduction
D) induction
E) controlled experiments

Question 67

Which of the following is true about intrapreneurs?

A) They tend to have less formal education than entrepreneurs.
B) They invest money in the businesses they work for.
C) They are usually more independent than entrepreneurs.
D) They are employees of large or medium-sized companies.
E) They take risks, but only with their own investments.

Question 68

Identify some of the challenges that entrepreneurs might face when establishing a business.

Question 69

Briefly describe the responsibilities of senior,middle,and supervisory managers.

Question 70

Conceptual skills are most important at the _____ management level.

A) middle
B) senior
C) junior
D) supervisory
E) advisory

Question 71

Which of the following management roles includes activities such as stepping in when a subordinate suddenly leaves?

A) Leader
B) Entrepreneur
C) Disturbance handler
D) Negotiator
E) Resource director

Question 72

Decision-making,planning,and organizing activities require _____ skills.

A) human relation
B) technical
C) conceptual
D) interpersonal
E) supervisory

Question 73

Making decisions about allocating personnel across departments is part of a manager's_____ role.

A) leader
B) entrepreneur
C) disturbance handler
D) negotiator
E) resource director

Question 74

Which of the following is true of professional managers?

A) They tend to have less formal education than entrepreneurs.
B) They invest money in the businesses they work for.
C) They are usually more independent than entrepreneurs.
D) Without them, there would be no new businesses.
E) They may be hired for their services by entrepreneurs.

Question 75

Briefly describe the three different management skills that managers need to perform their jobs.

Question 76

Explain the decision-making roles of management.

Question 77

Identify and discuss the interpersonal roles associated with management.

Question 78

Contrast the current state of workplace diversity with that of the past.What does the future likely hold with respect to workplace diversity?

Question 79

To which of the following groups do most senior managers in the United States belong?

A) Hispanic men
B) Asian women
C) Caucasian men
D) Asian men
E) Caucasian women

Question 80

Outline the factors that have helped managers deal with the challenges of the new information age.