Deck 3: Developing Communication Skills

Question 1

Perception begins when the sense organs receive a visual or verbal stimulus.

Answer 1

True

Question 2

Absorbing what another person is saying and responding to the person's concerns is referred to as active feedback.

Answer 2

False

Question 3

Nonverbal communication is the most effective method for reducing differences in perception.

Answer 3

False

Question 4

For a manager,good communication skills are less important if the company's products or services meet the customer's demands.

Question 5

Since no two people have the same personal experiences,memories,likes,and dislikes,different people perceive the same information differently.

Question 6

Semantics is one of the causes of interpersonal communication failure.

Question 7

One of the keys to becoming a good communicator is to learn to listen actively.

Question 8

In business writing,it is advisable to use short and simple sentences and include business jargon to elucidate the message.

Question 9

Interpersonal communication involves sending and receiving verbal as well as nonverbal messages.

Question 10

Sound communication usually flows from ensuring that the sender and the receiver see and understand assumptions in the same way.

Question 11

Familiarity with someone increases the accuracy level of our observations about that person.

Question 12

Most business communication is done in writing.

Question 13

The process of solving a customer's problem is more important than the manager's response to the customer's complaint.

Question 14

Nonverbal communication is an effective way to communicate emotions.

Question 15

Noting the speaker's tone as well as his or her body language is a part of active listening.

Question 16

Linguistics is the science or study of the meanings of words and symbols.

Question 17

Emotion affects our cognitive processes during communication,while perception affects our disposition to send and receive the communication.

Question 18

Good communication skills enable managers to understand other people's viewpoints.

Question 19

The desire to share the information,or inform another person about it,creates the need to communicate.

Question 20

Paralanguage is a form of nonverbal communication that includes the pitch,tempo,loudness,and hesitations in the verbal communication.

Question 21

_____ is the science or study of the meanings of words and symbols.

A) Linguistics
B) Phonetics
C) Semantics
D) Vocabulary
E) Syntax

Question 22

Which of the following generate(s)information during the interpersonal communication process?

A) Semantics
B) Perception
C) Interpretation
D) Emotions
E) Events

Question 23

Which of the following refers to the mental and sensory processes an individual uses in interpreting information received?

A) Interpretation
B) Apprehension
C) Processing
D) Perception
E) Conception

Question 24

The intranet is defined as a global collection of independently operating,but interconnected,computers.

Question 25

When a word like "fix" has multiple meanings,it can be interpreted in several ways.This is an example of problems associated with_____.

A) cognitive dissonance
B) cognitive bias
C) perception
D) semantics
E) attribution

Question 26

Oral communication is most appropriate for communicating routine information.

Question 27

Managers should ignore the grapevine as far as possible and stick to formal channels of communication.

Question 28

Most nonverbal communication is informal and takes place in offices and hallways.

Question 29

The false-consensus effect is a form of _____.

A) the contrast effect
B) the halo effect
C) projection
D) stereotyping
E) dissonance

Question 30

Verbally communicating with a person in another language complicates the communication process.

Question 31

Which of the following obstacles to accurate perception can occur when a manager is highly influenced by first impressions?

A) Contrast effects
B) The halo effect
C) Projection
D) Stereotyping
E) Dissonance

Question 32

Verbal communication is most appropriate for sensitive communications.

Question 33

The intranet is frequently referred to as the information superhighway.

Question 34

Which of the following obstacles to accurate perception occurs when a manager draws an overall impression about a person on the basis of a single trait?

A) Contrast effects
B) The halo effect
C) Projection
D) Stereotyping
E) Impressions

Question 35

The biggest applications for intranets today are internal communications,followed by knowledge sharing and management information systems.

Question 36

Intranets are primarily set up to enable effective communication with business partners and customers.

Question 37

Grapevines are informal channels of communication within an organization which tend to be highly inaccurate.

Question 38

Which of the following obstacles to accurate perception refer(s)to the tendency of individuals to single out those aspects of a situation,person,or object that are consistent with their needs,values,experiences,or attitudes?

A) Contrast effects
B) The halo effect
C) Projection
D) Selective perception
E) Dissonance

Question 39

Which of the following refers to the flow of information from the sender to the receiver?

A) Initial message
B) Perception
C) Semantics
D) Feedback
E) Interpretation

Question 40

Which of the following obstacles to accurate perception causes oversimplified and often inaccurate generalizations about the typical characteristics of a particular group?

A) Contrast effects
B) The halo effect
C) Projection
D) Stereotyping
E) First impression

Question 41

Which of the following is true of verbal communication?

A) It is useful for communication requiring future action.
B) It takes place through semantics and paralanguage.
C) It is the least utilized method of business communication.
D) It tends to be unnecessary in a business environment.
E) It is most appropriate for sensitive communications.

Question 42

Pitch,tempo,loudness,and hesitations in the verbal communication are collectively referred to as _____.

A) semantics
B) metaperception
C) actualizing
D) supralinguistics
E) paralanguage

Question 43

Which of the following is true of oral communication?

A) It is useful for communication requiring future action.
B) It is mostly used to communicate information of a general nature.
C) It is the least utilized method of business communication.
D) It tends to be unnecessary in a business environment.
E) It is mostly informal in nature.

Question 44

Which of the following processes involves absorbing what another person is saying and responding to the person's concerns?

A) Retention
B) Perception
C) Actualizing
D) Processing
E) Active listening

Question 45

George recently joined Best Cars,a used-car dealer,as a salesman.One of the first "tips" he got from his manager was to show potential buyers the priciest cars on the lot first.He was told that this usually influenced the buyer to opt for a car with a price tag much higher than what he had originally planned to pay.Which of the following obstacles to accurate perception occur(s)is this scenario an example of?

A) Contrast effects
B) The halo effect
C) Projection
D) Selective perception
E) Dissonance

Question 46

_____ affect(s)an individual's disposition to send and receive the communication.

A) Semantics
B) Emotions
C) Perception
D) Dissonance
E) Retrenchment

Question 47

Which of the following refers to the flow of information from the receiver to the sender?

A) Initial message
B) Perception
C) Semantics
D) Feedback
E) Interpretation

Question 48

_____ communication is an effective way to communicate emotions.

A) Formal
B) Lingual
C) Written
D) Nonverbal
E) Electronic

Question 49

Communications during which of the following periods usually results in low success?

A) Active listening
B) Retrenchment
C) Strategic planning
D) High emotion
E) Informal gatherings

Question 50

Which of the following is a basic principle for writing a good business document?

A) Using business terms
B) Writing simply and clearly
C) Preferring passive voice over active voice
D) Using emotional phrases to add familiarity
E) Using an authoritarian tone

Question 51

Which of the following questions should managers answer first before writing a business document?

A) How should the document be structured?
B) When is the document to be published?
C) Who will read this document?
D) What is the purpose of this document?
E) How will the reader use this document?

Question 52

Which of the following is a basic principle for writing a good business document?

A) Using business terms
B) Proofreading after writing
C) Preferring passive voice over active voice
D) Using emotional phrases to add familiarity
E) Using an authoritarian tone

Question 53

_____ affect(s)an individual's cognitive processes during communication.

A) Semantics
B) Emotions
C) Perception
D) Dissonance
E) Retrenchment

Question 54

Which of the following obstacles to accurate perception occur(s)when an individual is compared to other people on the same characteristics on which the others rank higher or lower?

A) Contrast effects
B) The halo effect
C) Projection
D) Selective perception
E) Dissonance

Question 55

Noting the speaker's tone as well as his or her body language is a part of _____which is key to becoming a good communicator.

A) active listening
B) selective perception
C) actualizing
D) the projection process
E) semantic retention

Question 56

Which of the following is an example of strong writing?

A) Interfacing with foreign counterparts is likely to continue in the future at an accelerated pace.
B) Sales were terrible this year!
C) The decision was made to create two new brochures.
D) Every man in this company does his best to increase company profits.
E) We plan to work closely with foreign partners.

Question 57

Harry has decided to gift his parents a plasma TV this holiday season.Now that he is looking for good deals on plasma TVs,he begins to feel that there are many more advertisements for plasma TVs on television,billboards,and the Internet than he can remember seeing before.Which of the following obstacles to accurate perception is this scenario an example of?

A) Contrast effects
B) The halo effect
C) Projection
D) Selective perception
E) Dissonance

Question 58

Responding to the speaker with appropriate comments,questions,and body language is a part of _____.

A) active listening
B) supralanguage
C) actualizing
D) the projection process
E) semantic retention

Question 59

Which of the following is an example of strong writing?

A) Post abysmal Q2 results, advertising budget has been slashed by a third.
B) Sales were terrible this year!
C) The decision was made to create two new brochures.
D) Everyone in our company does his or her best to increase company profits.
E) Interfacing with foreign counterparts is likely to continue in the future at an accelerated pace.

Question 60

When two things appear close to one another,we tend to evaluate them against one another more than against a fixed standard.Which of the following obstacles to accurate perception does this refer(s)to?

A) Contrast effects
B) The halo effect
C) Projection
D) Selective perception
E) Dissonance

Question 61

Discuss the prerequisites that a manager must concentrate upon before beginning to write a business document.

Question 62

List the benefits of e-mail in the corporate world.

Question 63

If a manager wants to praise an employee for outstanding performance,the best method would involve:

A) oral communication followed by written communication.
B) oral communication and effective use of paralanguage.
C) written communication followed by oral communication.
D) written communication alone.
E) written communication and effective use of paralanguage.

Question 64

What are some of the traits of a good listener?

Question 65

What are some important "audience" considerations for managers?

Question 66

List the steps involved in learning to listen actively.

Question 67

Why is effective communication considered to be an important management skill?

Question 68

Which of the following is the biggest application for intranets in today's organizations?

A) Management information systems
B) Online marketing
C) Information processing
D) Internal communications
E) Knowledge sharing

Question 69

Which of the following is true about the grapevine?

A) It is the primary source of distortion-free messages.
B) It refers to formal channels of interaction.
C) It is limited to nonmanagerial personnel.
D) It is a highly resilient path of communication.
E) It follows the organizational hierarchy.

Question 70

Most organizations set up intranets primarily for _____.

A) employees
B) suppliers
C) clients
D) partners
E) vendors

Question 71

Distinguish between "Intranet" and "Internet."

Question 72

List a few ways of improving oral communication skills.

Question 73

List a few ways of improving written communication skills.

Question 74

Which of the following is/are an informal channel of communication within an organization?

A) Intranet
B) Interviews
C) Internet
D) Meetings
E) Grapevine

Question 75

If a manager wants to communicate information that requires further action,the best method would involve:

A) oral communication alone.
B) oral communication and effective use of paralanguage.
C) written communication followed by oral communication.
D) written communication alone.
E) written communication and effective use of paralanguage.

Question 76

Information in the grapevine tends to _____ compared to information in the formal channels of communication.

A) travel more rapidly
B) be less ethical
C) be more accurate
D) have a better reputation
E) follow hierarchy

Question 77

A(n)_____ is a private,corporate computer network that uses technologies to provide multimedia applications within organizations.

A) website
B) intranet
C) grapevine
D) application
E) hub

Question 78

When managers greet co-workers with a "good morning," it has a big effect on employee morale.This example elucidates the importance of _____.

A) formal communication
B) paralanguage
C) semantics
D) oral communication
E) the grapevine

Question 79

Discuss the importance of oral communication for managers.

Question 80

Which of the following is frequently referred to as the information superhighway?

A) The cluster
B) The Internet
C) The information system
D) The infoprocessor
E) The hub