Deck 12: Employee Training and Development

Question 1

Understudy assignments are used to develop an individual's capabilities to fill a specific job.

Answer 1

True

Question 2

One advantage of understudy assignments is that trainees get practical experience and see the results of their decisions.

Answer 2

False

Question 3

Apprenticeship training is given both on and off the job.

Answer 3

True

Question 4

Human asset accounting involves listing the value of an organization's human resources in its balance sheet.

Question 5

Lowering the start-up costs of integrating new employees into an organization is a commonly cited objective of company orientation programs.

Question 6

Employee attitude surveys and consumer surveys help organizations identify training needs.

Question 7

Human asset accounting is an acceptable accounting practice for tax and financial reporting purposes.

Question 8

Understudy assignments allow trainees to become familiar with the entire operation of the company.

Question 9

After training needs have been determined,objectives must be established for meeting these needs.

Question 10

One main advantage of vestibule training is that the new employee does productive work during the learning process.

Question 11

Financial statements of an organization are usually a part of the orientation kit.

Question 12

The objective of coaching is to allow the trainees to develop their own approaches to management with the counsel of a more experienced person.

Question 13

Vestibule training is useful for teaching actual material,concepts,principles,and theories.

Question 14

Needs assessment is a systematic analysis of the specific training activities a business requires to achieve its objectives.

Question 15

In on-the-job training,work pressures can often cause the training to be haphazard or neglected.

Question 16

Lack of information provided to the employee is a commonly cited problem associated with orientations.

Question 17

Experiential methods of training emphasize creative thinking,problem solution,and human behavior skills.

Question 18

Cross-training is a system in which an employee is only given instructions in the theoretical aspects of the work required in a skilled occupation.

Question 19

Pine and Acorn consultancy has recently decided to start providing accounting services to its clients.This is likely to result in reevaluation of its current management development.

Question 20

Planned promotions or reassignments are an indication of the need for management development.

Question 21

The time at which the training programs are to be scheduled are dealt under the _____ training objective.

A) departmental
B) organizational
C) instructional
D) productivity growth
E) individual performance

Question 22

Videotaping allows for review and evaluation of exercises to improve effectiveness of the role-playing method.

Question 23

Which of the following is a systematic analysis of the specific training activities a business requires to achieve its objectives?

A) Needs assessment
B) Multilevel analysis
C) Qualitative assessment
D) Quantitative assessment
E) Standardized training analysis

Question 24

Understudy assignments are commonly used in assessment centers.

Question 25

The main disadvantage of business games is that decisions are made using less than complete data.

Question 26

Which of the following is a problem commonly associated with orientations?

A) Increase in stress for the new employee
B) Difficulty faced by the new employees in adjusting to the work environment
C) Increase in costs of integrating new employees into the organization
D) Extreme increase in employee turnover
E) Information overload for the new employee

Question 27

Assessment centers are used for making decisions about promoting,evaluating,and training managerial personnel.

Question 28

An advantage of using assessment centers is that they are often less costly than other methods of management assessment.

Question 29

Harry is a senior manager at Pine and Acorn Consultancy.He has been assigned the task of establishing the training objectives.First,he makes a list of the individuals to be trained.Next,he makes a schedule for the training program as well as collects information about the principles,facts,and concepts to be learned at the training programs.Which of the following categories of training objectives is being emphasized in this scenario?

A) Individual performance objectives
B) Growth objectives
C) Organizational objectives
D) Instructional objectives
E) Departmental objectives

Question 30

Which of the following is true of orientation?

A) It is the systematic analysis of employees' performances.
B) It comes from co-workers, the organization, and its reputation.
C) It increases turnover rates by decreasing employee satisfaction.
D) It has no effect on the start-up costs of integrating new employees into the organization.
E) It merely involves giving an employee more of a similar type of operation to perform.

Question 31

Which of the following types of orientation covers topics unique to the new employee's job?

A) General orientation
B) Ambivalent orientation
C) Classroom orientation
D) Instructional orientation
E) Departmental orientation

Question 32

One serious disadvantage of job rotation is that the trainee is frequently given menial assignments in each job.

Question 33

One important advantage of management education is that it strengthens loyalty of the employee toward the organization.

Question 34

In-basket techniques force individuals to function in an atmosphere of competition within a specified industry.

Question 35

_____ objectives focus on the individuals to be taught in the training programs.

A) Individual performance
B) Instructional
C) Growth
D) Organizational
E) Departmental

Question 36

Which of the following is the first step of the planning process for training needs assessment?

A) Define the objectives of the assessment process
B) Analyze and verify the data
C) Select a method for gathering the data
D) Gather the data
E) Identify data necessary to conduct the assessment

Question 37

The incident method is a variation of the role playing technique.

Question 38

Which of the following types of orientation is given by the human resource department of an organization?

A) General orientation
B) Standardized orientation
C) Classroom orientation
D) Instructional orientation
E) Departmental orientation

Question 39

Ideally,participants in an assessment center program should come from different levels in an organization.

Question 40

Which of the following types of orientation is handled by the new employee's manager?

A) General orientation
B) Ambivalent orientation
C) Classroom orientation
D) Instructional orientation
E) Job orientation

Question 41

Which of the following types of training is expensive and is not conducted in the actual work environment?

A) Vestibule training
B) On-the-job training
C) Cross-training
D) Internship training
E) Apprenticeship training

Question 42

The advantage of _____ assignments is that the trainee can learn in a practical and realistic situation without being directly responsible for operating results.

A) case study
B) job sharing
C) coaching
D) understudy
E) mechanistic

Question 43

Which of the following types of training enables an employee to advance his/her knowledge in a self-paced format?

A) Computer-based training
B) On-the-job training
C) Vestibule training
D) Role playing
E) Apprenticeship training

Question 44

_____ assignments are used to develop an individual's capabilities to fill a specific job and involve an individual who will eventually be given a particular job to work for the incumbent.

A) Simulation
B) Understudy
C) Coaching
D) Job sharing
E) Mechanistic

Question 45

In which of the following types of training is an employee given instruction and experience,both on and off the job,in all of the practical and theoretical aspects of the work required in a skilled occupation?

A) Classroom training
B) In-basket training
C) Vestibule training
D) 360 degree training
E) Apprenticeship training

Question 46

Which of the following methods of management development is carried out by experienced managers and emphasizes the responsibility of all managers for developing employees?

A) Committee assignments
B) Role playing
C) Coaching
D) Job sharing
E) Special projects

Question 47

In which of the following types of training are procedures and equipment similar to those used in the actual job,set up in a special working area?

A) Coaching
B) Sensitivity training
C) On-the-job training
D) Vestibule training
E) Apprenticeship training

Question 48

Which of the following is a disadvantage of on-the-job training?

A) The pressures of the workplace can cause training to be haphazard.
B) It requires a lot of special facilities.
C) There is no scope for productive work during the learning process.
D) Trainees get practical experience but cannot see the results of their decisions.
E) It is an expensive form of training.

Question 49

Which of the following is a disadvantage of job rotation?

A) The training provides a trainee exposure to a single field or area of the organization.
B) The trainee is frequently given menial assignments in each job.
C) It provides an employee with theoretical training.
D) It assigns monotonous work for the employee and ultimately results in boredom.
E) It is a type of off-the-job training.

Question 50

Which of the following is the simplest and least costly method of classroom training?

A) Role playing method
B) Audiovisual method
C) Case study
D) Lecture method
E) Experiential method

Question 51

_____ training is an effective means of quickly getting information to large groups with limited or no knowledge of the subject being presented.

A) Vestibule
B) On-the-job
C) Classroom
D) Simulation
E) Apprenticeship

Question 52

Which of the following types of training has the advantage of requiring no special facilities?

A) Vestibule training
B) Classroom training
C) On-the-job training
D) Simulation training
E) Apprenticeship training

Question 53

Which of the following is a disadvantage of understudy assignments?

A) The trainee studies cases that are often simpler than real life situations.
B) The trainee is responsible for operating results.
C) The trainee seldom gets chances for creative thinking or problem solving.
D) The trainee learns bad as well as good practices of the incumbent.
E) Effective learning depends on the presentation skills of the trainer.

Question 54

An advantage of _____ is that the trainees become familiar with the entire operation of the company.

A) coaching
B) vestibule training
C) assessment centers
D) job rotation
E) mentorship

Question 55

The advantage of the _____ method of management development is that trainees get practical experience and can see the results of their decisions.

A) coaching
B) incident
C) in-basket
D) role playing
E) business games

Question 56

Job rotation is sometimes called _____.

A) multidisciplinary training
B) vestibule training
C) apprenticeship training
D) simulation training
E) cross-training

Question 57

Lectures,discussions,audiovisual methods,experiential methods,and computer-based training are the most common methods of _____ used for the general workforce.

A) vestibule training
B) on-the-job training
C) classroom training
D) understudy assignments
E) mentoring

Question 58

Which of the following types of training includes cross-training?

A) Vestibule training
B) On-the-job training
C) Simulation training
D) Multidisciplinary training
E) Apprenticeship training

Question 59

What is the primary advantage of vestibule training?

A) It is the simplest and least costly method of training.
B) This method of training requires no special facilities.
C) The trainer can stress theory and use of proper techniques rather than output.
D) The trainees do productive work during the learning process.
E) The employee need not adjust to the actual production environment.

Question 60

Which of the following management development objectives are concerned with outcomes such as turnover,safety,and number of grievances?

A) Departmental objectives
B) Individual objectives
C) Operational objectives
D) Instructional objectives
E) Mechanistic objectives

Question 61

What are the areas that fall under the bracket of instructional objectives?

Question 62

Which of the following rely on sources outside the corporation to control and design the educational material for managers who wish to receive additional training?

A) Coaching methods
B) Management education
C) Understudy assignments
D) Job rotation methods
E) Special projects

Question 63

What does the orientation kit usually contain?

Question 64

Which of the following methods of management development is useful for presenting facts but has limited value in changing attitudes and teaching skills?

A) Mentoring
B) Role playing
C) Coaching
D) Lecturing
E) Case studies

Question 65

The _____ technique simulates a realistic situation by requiring each trainee to answer one manager's mail and telephone calls.

A) in-basket
B) case study
C) role play
D) business game
E) online training

Question 66

What are some of the problems that can arise with assessment centers and what can be done about them?

Question 67

Which of the following methods used in management development utilize a formal procedure to evaluate an employee's potential as a manager?

A) In-basket techniques
B) The incident methods
C) Assessment centers
D) Business games
E) Special projects

Question 68

What is a needs assessment,and what steps are involved in conducting one?

Question 69

The incident method is a variation of the _____ method.

A) mentoring
B) role playing
C) coaching
D) lecturing
E) case study

Question 70

Outline the four training evaluation areas.

Question 71

Which of the following techniques used in management development was popularized by the Harvard Business School and presents real and hypothetical situations for the trainee to analyze?

A) Lectures
B) Role plays
C) Business games
D) In-basket techniques
E) Case studies

Question 72

Discuss some of the characteristics of role playing.

Question 73

Which of the following methods involve several groups of trainees acting as companies within a type of industry?

A) Case studies
B) Vestibule training methods
C) In-basket techniques
D) Business games
E) Classroom training methods

Question 74

Which of the following methods used in management development makes students probe the situations provided by the instructor and seek additional information?

A) Assessment method
B) Incident method
C) Critical analysis method
D) Simulation method
E) Role play method

Question 75

Which of the following methods used in management development ensures that instructors have control over the situation and allows them to present the teaching material exactly as they desire?

A) Mentoring
B) Role playing
C) Coaching
D) Lecturing
E) Case studies

Question 76

Discuss some of the difficulties that organizations face with respect to orientation.

Question 77

List some of the methods for management development off the job.

Question 78

List some of the methods for management development on the job.

Question 79

Outline some of the factors that identify the need for training.

Question 80

The _____ method of management development is one in which the trainee is initially given only the general outline of a situation and the instructor then provides additional information as the trainee requests it.

A) assessment
B) role playing
C) coaching
D) incident
E) apprenticeship