Deck 5: Organizing and Delegating Work

Question 1

Line authority is the responsibility to advise and assist other personnel.

Answer 1

False

Question 2

Delegation is the process of assigning responsibility and authority for accomplishing objectives.

Answer 2

True

Question 3

Organizing is the process of delegating and coordinating tasks and resources to achieve objectives.

Answer 3

True

Question 4

Specialist staff work with only one manager and help the manager in any way needed.

Question 5

The span of management refers to the number of employees reporting to a manager.

Question 6

The major advantages of decentralization are control and reduced duplication of work.

Question 7

Differentiation refers to the need to coordinate the departmental activities.

Question 8

Differentiation refers to the need to break the organization into departments.

Question 9

Liaisons,integrators,and boundary roles are alike in that all are concerned with coordination of activities.

Question 10

Freedom to select a course of action and carry it out and then report the action to the boss is called full authority.

Question 11

Accountability ensures that all departments and individuals within an organization work together to accomplish strategic and operational objectives.

Question 12

The four levels of authority are the authority to inform,the authority to recommend,the authority to report,and the authority to act.

Question 13

The scope of authority narrows as it flows down the organization.

Question 14

Line managers are primarily responsible for achieving the organization's objectives and directly bringing revenue into the organization.

Question 15

With decentralized authority,important decisions are made by middle and first-line managers.

Question 16

Staff authority is the responsibility to advise and assist other personnel.

Question 17

Responsibility is the right to make decisions,issue orders,and use resources.

Question 18

Authority is the right to make decisions,issue orders,and use resources.

Question 19

With centralized authority,important decisions are made by top managers.

Question 20

In a flat organization,there are many levels with narrow spans of management.

Question 21

An organizational chart shows the structure of the informal organization.

Question 22

Strategy precedes and leads to changes in structure.

Question 23

The five core dimensions of the job characteristics model are skill variety,task identity,task significance,autonomy,and feedback.

Question 24

Delegation is the process of assigning responsibility and authority for accomplishing objectives.

Question 25

Job simplification is the process of making jobs less specialized,whereas job expansion is used to make jobs more specialized.

Question 26

A divisional structure is based on autonomous profit centers.

Question 27

Matrix departmentalization combines functional and customer departmentalization.

Question 28

Two common types of work teams are integrated teams and self-managed teams.

Question 29

Cross-training is related to job enrichment.

Question 30

Job rotation involves performing different jobs in some sequence,each one for a set period of time.

Question 31

Some of the new approaches to departmentalization include horizontal team organizations,network structures,virtual organizations,and learning organizations.

Question 32

Job design is the process of identifying tasks that each employee is responsible for completing.

Question 33

Departmentalization is the grouping of related activities into units.

Question 34

Functional departmentalization is the only form of internal departmentalization.

Question 35

Job enrichment is the process of building motivators into the job itself to make it more interesting and challenging.

Question 36

Macromanagement is a management style generally used as a negative term where a manager closely observes or controls the work of his or her employees.

Question 37

An organizational chart is a graphic illustration of the organization's management hierarchy and departments and their working relationships.

Question 38

The job characteristics model provides a conceptual framework for designing or enriching jobs.

Question 39

Product departmentalization is the form most widely used by small organizations.

Question 40

You should ask yourself the priority-determination questions about each task that needs to be completed.

Question 41

The Scaler Principle refers to:

A) unity of command.
B) coordination.
C) chain of command.
D) unity of direction.

Question 42

Responsibility should be balanced with:

A) unity of command.
B) coordination.
C) accountability.
D) authority.

Question 43

__________ is the process of integrating tasks and resources to meet objectives.

A) Division of labor
B) Coordination
C) Integration
D) Differentiation

Question 44

__________ refers to the number of employees reporting to a manager.

A) Division of labor
B) The span of management
C) Chain of command
D) None of these

Question 45

Which of the following is NOT a means of coordination?

A) liaisons
B) integrators
C) consultants
D) committees

Question 46

__________ means that each employee reports to only one boss.

A) Span of management
B) Unity of command
C) Unity of direction
D) Chain of command

Question 47

__________ is the obligation to achieve objectives by performing required activities.

A) Responsibility
B) Delegation
C) Authority
D) Coordination

Question 48

__________ is the right to make decisions,issue orders,and use resources.

A) Responsibility
B) Delegation
C) Authority
D) Management

Question 49

__________ is the clear line of authority from the top to the bottom of an organization.

A) Span of management
B) Coordination
C) Unity of command and direction
D) Chain of command

Question 50

Which of the following statements is NOT true regarding formal authority?

A) It is based on the specified relationships among employees.
B) It is the sanctioned way of getting the job done.
C) It arises from the patterns of relationships and communication that evolve as employees interact and communicate.
D) None of these

Question 51

Which of the following statements is TRUE regarding tall and/or flat organizations?

A) A tall organization has few levels with wide spans of management.
B) A flat organization has many levels with narrow spans of management.
C) A tall organization has many levels with narrow spans of management.
D) In recent years, many organizations have restructured so as to have taller management hierarchies.

Question 52

Paperwork,routine tasks,and personnel matters are things that a manager should delegate.

Question 53

Managers organize all of the following resources EXCEPT:

A) human.
B) time.
C) financial.
D) physical.

Question 54

People,such as product or project managers,who do not work for any department but coordinate departmental activities to reach an objective are known as:

A) integrators.
B) liaisons.
C) direct contractors.
D) boundary spanners.

Question 55

Tasks that develop employees should not be delegated.

Question 56

__________ refers to the need to break the organization into departments.

A) Division of labor
B) Differentiation
C) Integration
D) Coordination

Question 57

__________ requires that all activities be directed toward the same objectives.

A) Span of management
B) Unity of direction
C) Coordination
D) Unity of command

Question 58

The last step in the delegation process is to establish control checkpoints and hold employees accountable.

Question 59

The first step in the delegation process is to develop a plan.

Question 60

__________ is the process of assigning responsibility and authority for accomplishing objectives.

A) Coordination
B) Delegation
C) Flexibility
D) Management

Question 61

Companies with multiple products commonly use __________ departmentalization.

A) territory (geographic)
B) customer
C) functional
D) product (service)

Question 62

An organization chart shows all of the following EXCEPT:

A) the level of management hierarchy.
B) the levels of authority used.
C) chain of command.
D) the division and type of work.

Question 63

Which of the following is an advantage of decentralization?

A) reduced duplication of work
B) flexibility
C) control
D) all of these

Question 64

All of the following are types of external departmentalization EXCEPT:

A) product (service).
B) customer.
C) territory (geographic).
D) functional.

Question 65

__________ authority is the unsanctioned way of getting the job done.

A) Line
B) Staff
C) Informal
D) Decentralized

Question 66

__________ departmentalization involves organizing departments around essential input activities,such as production,sales,and finance,which are managerial or technological functions.

A) Functional
B) Product (service)
C) Customer
D) Territory (geographic)

Question 67

A graphic illustration of the organization's management hierarchy and departments and their working relationships is a(n):

A) departmentalization index.
B) organization chart.
C) divisional chart.
D) none of these

Question 68

With __________ authority,important decisions are made by top managers.

A) line
B) staff
C) centralized
D) decentralized

Question 69

All of the following are levels of authority EXCEPT:

A) the authority to recommend.
B) the authority to report.
C) full authority.
D) line authority.

Question 70

The Federal Reserve System uses __________ departmentalization.

A) product (service)
B) customer
C) territory (geographic)
D) matrix

Question 71

__________ departmentalization involves organizing departments around the needs of different types of customers.

A) Customer
B) Territory (geographic)
C) Product (service)
D) Functional

Question 72

__________ authority is the responsibility to make decisions and issue orders down the chain of command.

A) Line
B) Staff
C) Informal
D) Decentralized

Question 73

With __________ authority,important decisions are made by middle and first-line managers.

A) line
B) staff
C) informal
D) decentralized

Question 74

__________ refers to the arrangement of positions in the organization into work units or departments and the interrelationships among these units or departments.

A) An organization chart
B) Organizational design
C) Departmentalization
D) Job design

Question 75

Which of the following contingency factors does NOT affect structure?

A) environment
B) technology
C) strategy
D) leadership

Question 76

__________ authority is the responsibility to advise and assist other personnel.

A) Line
B) Staff
C) Informal
D) Decentralized

Question 77

All of the following are usually line departments EXCEPT:

A) human resources management.
B) finance.
C) marketing.
D) operations.

Question 78

__________ tend to require constant and detailed performance feedback and tend to be excessively focused on procedural trivia rather than on overall performance,quality,and results.

A) Micromanagers
B) General staff
C) Macromanagers
D) First-line managers

Question 79

The four levels of authority are:

A) the authority to inform, the authority to recommend, the authority to record, and full authority.
B) the authority to inform, the authority to recommend, the authority to report, and autonomy.
C) the authority to inform, the authority to recommend, the authority to record, and autonomy.
D) the authority to inform, the authority to recommend, the authority to report, and full authority.

Question 80

Matrix departmentalization combines __________ and __________ departmentalization.

A) territory (geographic); customer
B) functional; product (service)
C) product (service); customer
D) functional; customer