Deck 7: Human Resources Management

Question 1

An interviewer can ask a job candidate if he or she has ever been convicted of a felony during the selection process.

Answer 1

True

Question 2

Selection is the process of choosing the most qualified applicant recruited for a job.

Answer 2

True

Question 3

The interview is usually the most heavily weighted step in the selection process.

Answer 3

True

Question 4

An interviewer can ask a job candidate about membership in job-related organizations,such as unions or trade associations,during the selection process.

Question 5

The Vocational Rehabilitation Act of 1973 prohibits discrimination based on physical or mental disability.

Question 6

Management testing centers are places where job applicants undergo a series of tests,interviews,and simulated experiences to determine their potential.

Question 7

Many firms are outsourcing most,or parts of,their HRM functions,and the trend is expected to continue.

Question 8

The human resources management process involves planning for,attracting,developing,and retaining employees.

Question 9

The Equal Pay Act of 1963 requires that men and women be paid the same for equal work.

Question 10

An interviewer can ask a job candidate specific questions about national origin,citizenship,or race during the selection process.

Question 11

The Equal Employment Opportunity Act of 1972 prohibits age discrimination against people older than 40.

Question 12

A bona fide occupational qualification (BFOQ)is one that is reasonably necessary to normal operation of a particular organization.

Question 13

The job description identifies the tasks and responsibilities of a position,whereas job specifications identify the qualifications needed by the person who is to fill a position.

Question 14

Recruiting is the process of attracting qualified candidates to apply for job openings.

Question 15

Line managers often conduct screening interviews to select top candidates who will continue on in the selection process.

Question 16

External recruiting involves filling job openings with current employees or people they know.

Question 17

The job description identifies the qualifications needed by the person who is to fill a position.

Question 18

The Occupational Safety and Health Act of 1970 requires that employers provide "reasonable accommodations" to allow disabled employees to work.

Question 19

Out of the three basic types of interviews,the semistructured interview is generally preferred.

Question 20

Strategic human resources planning is the process of staffing the organization to meet its objectives.

Question 21

The probing question requires the candidate to describe what he or she would do and say in a given situation.

Question 22

During the interview,the interviewer should do most of the talking.

Question 23

Judging a candidate on the basis of one or two favorable characteristics is known as the "horn effect."

Question 24

Behaviorally anchored rating scales (BARS)is a performance appraisal method that is used to evaluate employee performance from best to worst.

Question 25

Training is ongoing education to improve skills for present and future jobs.

Question 26

Development is ongoing education to improve skills for present and future jobs.

Question 27

The developmental performance appraisal focuses on the present,whereas the evaluative performance appraisal focuses on the past.

Question 28

The first step in the performance appraisal process is to have the employee perform a self-assessment.

Question 29

Orientation is the process of introducing new employees to the organization and their jobs.

Question 30

The closed-ended question requires a limited response,often a yes or no answer,and is appropriate for dealing with fixed aspects of the job.

Question 31

The steps in job instructional training are preparation of the trainee,presentation of the task by the trainer,performance of the task by the trainee,and follow-up.

Question 32

The open-ended question requires a clarification response and is appropriate for improving the interviewer's understanding.

Question 33

Vestibule training develops skills in a simulated setting.

Question 34

Orientation and training usually take place separately.

Question 35

Role playing and behavior modeling are training methods used to develop decision-making skills.

Question 36

The critical incidents file is a performance appraisal checklist on which a manager simply rates the employee's quantity of work,quality of work,dependability,judgment,attitude,cooperation,and initiative.

Question 37

"You get what you reward," suggests that people seek information concerning what activities are rewarded and then seek to do those things,often to the exclusion of activities not rewarded.

Question 38

A developmental performance appraisal is used to make decisions and plans for performance improvements.

Question 39

The two types of performance appraisal are developmental and evaluative.

Question 40

The informal steps in the performance appraisal process are done only once a year,whereas the formal steps are done on an ongoing basis.

Question 41

Job evaluation is the process of determining the monetary value of a job.

Question 42

Recent research shows that work-life balance now ranks second only to compensation as the most important driver of employee attraction and commitment.

Question 43

The rating scale is a performance appraisal checklist on which a manager simply rates the employee's quantity of work,quality of work,dependability,judgment,attitude,cooperation,and initiative.

Question 44

The Equal Employment Opportunity Commission (EEOC)identifies all of the following as minorities protected under the Equal Employment Opportunity Act of 1972 EXCEPT:

A) Hispanics.
B) Asians.
C) Middle Easterners.
D) Native Americans.

Question 45

Collective bargaining is the negotiation process resulting in a contract between employees and management that covers compensation.

Question 46

Which of the following statements is TRUE if an interviewer wants to know how soon an older person might retire?

A) The interviewer can ask.
B) The interviewer can ask only if retirement age is a BFOQ.
C) The interviewer cannot ask.
D) There are no guidelines as to what an interviewer can or cannot ask about this particular topic.

Question 47

Which of the following statements is TRUE if an interviewer wants to know a candidate's maiden name?

A) The interviewer can ask.
B) The interviewer can ask only if maiden name is a BFOQ.
C) The interviewer cannot ask.
D) There are no guidelines as to what an interviewer can or cannot ask about this particular topic.

Question 48

Exit interviews can help identify problem areas that lead to turnover.

Question 49

Legally required benefits include workers' compensation,unemployment compensation,and health insurance.

Question 50

An arbitrator is a neutral third party who helps management and labor settle their disagreements.

Question 51

Planning for,attracting,developing,and retaining employees is:

A) a personnel officer's responsibility.
B) the human resources management process.
C) the strategic planning process.
D) part of collective bargaining.

Question 52

Wages are paid on an hourly basis.

Question 53

Not all organizations have to deal with labor relations as part of their human resources systems,as there are many more nonunionized than unionized employees.

Question 54

The term "360-degree assessment" means that all of the people who have working relationships with the person being evaluated complete an assessment.

Question 55

Which of the following statements is TRUE if an interviewer wants to know a candidate's gender?

A) The interviewer can ask.
B) The interviewer can ask only if gender is a BFOQ.
C) The interviewer cannot ask.
D) There are no guidelines as to what an interviewer can or cannot ask about this particular topic.

Question 56

Downsizing,although expensive,is one of the most effective methods of reducing a workforce.

Question 57

Compensation is the total of an employee's pay and benefits.

Question 58

Which of the following statements is TRUE if an interviewer wants to know if a candidate is married?

A) The interviewer can ask.
B) The interviewer can ask only if marriage is a BFOQ.
C) The interviewer cannot ask.
D) There are no guidelines as to what an interviewer can or cannot ask about this particular topic.

Question 59

Labor relations are the interactions between management and unionized employees.

Question 60

The Equal Employment Opportunity Act of 1972 prohibits employment discrimination on the basis of all of the following EXCEPT:

A) race or color.
B) sex.
C) sexuality
D) religion.

Question 61

In a(n)__________ interview,the interviewer has a list of questions but also asks unplanned questions.

A) screening
B) semistructured
C) unstructured
D) structured

Question 62

__________ is the process of determining what the position entails and the qualifications needed to staff the position.

A) Job design
B) A job description
C) A realistic job preview
D) Job analysis

Question 63

Which of the following is NOT a type of recruiting agency?

A) private employment agencies
B) public agencies
C) temporary agencies
D) advertising agencies

Question 64

"What do you see as a major strength you can bring to our company? " is an example of a __________ question.

A) closed-ended
B) open-ended
C) hypothetical
D) probing

Question 65

Which of the following is the last step in preparing for the interview?

A) Develop questions for each candidate.
B) Develop a form.
C) Review the job description and specifications.
D) Plan the type of interview.

Question 66

A(n)__________ interview has no preplanned questions or sequence of topics.

A) semistructured
B) unstructured
C) structured
D) screening

Question 67

__________ is the process of choosing the most qualified applicant recruited for a job.

A) Human resources management
B) Selection
C) Hiring
D) Orientation

Question 68

The __________ question requires the candidate to describe what he or she would do and say in a given situation.

A) closed-ended
B) probing
C) hypothetical
D) open-ended

Question 69

All of the following are jobs of the human resources department relating to strategic human resources planning EXCEPT:

A) providing the right kinds of people.
B) providing employees in the right quantity.
C) retaining employees.
D) providing people with the right skills.

Question 70

Which of the following statements is TRUE if an interviewer wants to know if a candidate is a U.S.citizen?

A) The interviewer can ask.
B) The interviewer can ask only if U.S. citizenship is a BFOQ.
C) The interviewer cannot ask.
D) There are no guidelines as to what an interviewer can or cannot ask about this particular topic.

Question 71

Which of the following is the first step in preparing for the interview?

A) Develop questions for all candidates.
B) Develop a form.
C) Review the job description and specifications.
D) Plan the type of interview.

Question 72

The two parts of recruiting are:

A) make candidates aware that the organization is seeking employees and persuade them to apply for the jobs.
B) make candidates aware that the organization is seeking employees and make sure that their qualifications match the position.
C) make sure that the candidates' qualifications match the position and persuade them to apply for the job.
D) none of these

Question 73

Assessment centers do all of the following EXCEPT:

A) selection.
B) testing.
C) interviews.
D) simulated experiences.

Question 74

__________ happens when selection is based solely on a candidate's résumé.

A) The "halo effect"
B) "Like me" syndrome
C) The "horn effect"
D) Premature selection

Question 75

Which of the following would you do first when conducting an interview?

A) Open the interview.
B) Introduce top candidates to coworkers.
C) Ask your questions.
D) Present the realistic job preview.

Question 76

Which of the following steps in the selection process is usually the most heavily weighted?

A) testing
B) interviewing
C) background and reference checks
D) screening interviews

Question 77

Judging a candidate on the basis of one or two favorable characteristics is known as:

A) the "halo effect."
B) "like me" syndrome.
C) the "horn effect."
D) premature selection

Question 78

In a(n)__________ interview,all candidates are asked the same list of prepared questions.

A) structured
B) unstructured
C) semistructured
D) screening

Question 79

__________ provide(s)the job candidate with an accurate,objective understanding of the job.

A) Job specifications
B) A job description
C) A realistic job preview
D) Job analysis

Question 80

Which of the following identifies the tasks and responsibilities of a position?

A) job description
B) job analysis
C) realistic job preview
D) none of these