Deck 8: Organizational Behavior: Power, politics, conflict, and Stress

Question 1

Personal power is derived from followers,based on an individual's behavior.

Answer 1

True

Question 2

Entrepreneurs are risk takers.

Answer 2

True

Question 3

The Pygmalion effect is the theory that managers' attitudes toward and expectations and treatment of employees largely determine their performance.

Answer 3

True

Question 4

Locus of control is a trait that lies on a continuum between authoritarian and participative.

Question 5

Agreeableness lies on a continuum between cooperative and competitive.

Question 6

High Machs are considered good negotiators.

Question 7

Personality is a combination of all the emotional traits that define an individual.

Question 8

Attribution is the process of determining the reason for someone's behavior and whether that behavior is situational or intentional.

Question 9

Six major determinants of job satisfaction are personality,work itself,compensation,benefits,coworkers,and management.

Question 10

Attitudes are based on feelings.

Question 11

Selectivity refers to seeing things from your own point of view.

Question 12

Attitudes often affect behavior.

Question 13

Conscientiousness includes such elements as self-discipline,carefulness,thoroughness,organization,and deliberation.

Question 14

A factor that influences the perception process is the information available from the external environment.

Question 15

Connection power relies on the use of contacts or friends who can influence the person you are dealing with.

Question 16

Perception includes organizing environmental information.

Question 17

The five big personality traits consist of introversion,disagreeableness,neuroticism,subconsciousness,and closure to experience.

Question 18

Organizational behavior is the study of actions that affect performance in the workplace.

Question 19

Charisma is the ability to influence others' behavior.

Question 20

Coercive power is based on the user's relationship with influential people.

Question 21

One of the guidelines for developing political skills is to learn the power players in your organization.

Question 22

The accommodating conflict style is appropriate to use when the conflict is trivial.

Question 23

To increase your referent power,you need to attain a management position.

Question 24

Functional conflict exists when disagreement and opposition support the achievement of organizational objectives.

Question 25

The five conflict management styles are (1)avoiding,(2)competing,(3)negotiating,(4)accommodating,and (5)collaborating.

Question 26

Negotiation is often a zero-sum game in which one party's gain is the other party's loss.

Question 27

The process of reciprocity is also referred to as social exchange theory.

Question 28

A coalition is a network of alliances that help achieve an objective.

Question 29

While negotiating,you should let the other party make the first offer.

Question 30

Networking involves setting up a network of alliances that help achieve an objective.

Question 31

The avoiding conflict style is appropriate to use when you don't have time to resolve the conflict.

Question 32

One thing to remember when negotiating is that when the other party becomes resistant to making the agreement,a hard sell is generally the best tactic.

Question 33

Legitimate power is personal power,whereas referent power is position power.

Question 34

In the planning step of the negotiation process,you should set objectives first.

Question 35

Reciprocity is the process of developing relationships for the purpose of career building and socializing.

Question 36

Reciprocity is used to achieve ongoing objectives,whereas coalitions are developed for achieving a specific objective.

Question 37

Conflict arises when we fail to make explicit our own expectations and fail to inquire into the expectations of other parties.

Question 38

When planning to negotiate,you should set three objectives: a specific lower limit that you are unwilling to give up,a target objective that represents what you believe is fair,and an opening objective that is more than you actually expect but that you may achieve.

Question 39

Politics is the process of gaining and using power.

Question 40

Reward power is based on the user's position power in the organization.

Question 41

Of the five conflict management styles,avoiding forcing,and collaborating are generally the easiest to learn.

Question 42

Aerobic exercise is generally considered the most beneficial type of exercise to improve health while releasing stress.

Question 43

The stress tug-of-war analogy simply means you are constantly trying to maintain a balance between the causes of stress and stress management techniques so your performance remains level.

Question 44

An arbitrator is a neutral third party who resolves a conflict by making a binding decision.

Question 45

Which of the following is NOT one of the big five personality dimensions?

A) extroversion
B) perception
C) conscientiousness
D) agreeableness

Question 46

There are six common contributors to job stress: personality type,organizational culture,organizational change,management behavior,type of work,and interpersonal relations.

Question 47

Personality is a combination of all of the following traits EXCEPT:

A) physical.
B) emotional.
C) behavioral.
D) mental.

Question 48

Extroverts are known to:

A) avoid people.
B) act irresponsibly.
C) not be willing to try new things.
D) enjoy being with new people.

Question 49

The collaborating conflict style is appropriate when you are dealing with an important issue that requires an optimal solution and compromise would result in suboptimizing.

Question 50

__________ lies on a continuum between cooperative and competitive.

A) Conscientiousness
B) Emotionalism
C) Agreeableness
D) Openness to experience

Question 51

__________ lies on a continuum between responsible/dependable and irresponsible/undependable.

A) Conscientiousness
B) Emotionalism
C) Agreeableness
D) Openness to experience

Question 52

The first step in the collaborative conflict resolution model is to get the other person to acknowledge the problem or conflict.

Question 53

The Type A personality is characterized as fast-moving,hard-driving,time-conscious,competitive,impatient,and preoccupied with work.

Question 54

A mediator is a neutral third party who resolves a conflict by making a binding decision.

Question 55

__________ is a trait based on the belief that the ends can justify the means and power should be used to reach desired ends.

A) Optimism
B) Machiavellianism
C) Locus of control
D) Risk propensity

Question 56

The advantage of the collaborating conflict style is that it tends to lead to the best solution to the conflict using assertive behavior.

Question 57

The negotiating conflict style is appropriate to use when unpopular action must be taken on important issues.

Question 58

A BCF statement is a statement that describes a conflict in terms of behaviors,consequences,and feelings,in a way that maintains ownership of the problem.

Question 59

__________ lies on a continuum between stability and instability.

A) Conscientiousness
B) Emotionalism
C) Agreeableness
D) Openness to experience

Question 60

Stress is a situation in which people feel overwhelmed by anxiety,tension,and/or pressure.

Question 61

__________ is the process of gaining and using power.

A) Politics
B) Reciprocity
C) Networking
D) Coalition building

Question 62

__________ power is based on the user's relationship with influential people.

A) Reward
B) Legitimate
C) Referent
D) Connection

Question 63

__________ is the belief in your own capability to perform in a specific situation.

A) Attribution
B) Perception
C) Self-esteem
D) Self-efficacy

Question 64

__________ power is based on others' need for data.

A) Legitimate
B) Referent
C) Information
D) Connection

Question 65

__________ are positive or negative evaluations of people,things,and situations.

A) Stereotypes
B) Perceptions
C) Attitudes
D) Behaviors

Question 66

Which of the following statements is NOT true about attitudes?

A) Attitudes are positive or negative evaluations of people, things, and situations.
B) Attitudes often affect behavior.
C) Attitude is a major factor in determining performance.
D) Attitudes are based on feelings.

Question 67

Perception is the process of:

A) selecting, organizing, and interpreting environmental information.
B) determining the reasons for behavior.
C) screening information in favor of the desired outcome.
D) generalizing the behavior of a group to one individual.

Question 68

__________ power is derived from followers,based on an individual's behavior.

A) Position
B) Personal
C) Organizational
D) Earned

Question 69

Which of the following is NOT one of the determinants of job satisfaction?

A) compensation
B) coworkers
C) work itself
D) benefits

Question 70

Employee efforts that go above and beyond the call of duty represent:

A) organizational behavior.
B) citizenship behavior.
C) the Pygmalion effect.
D) none of these

Question 71

__________ is often referred to as confirmation bias.

A) Selectivity
B) Frame of reference
C) Stereotyping
D) None of these

Question 72

__________ is a bias that refers to seeing things from your own point of view.

A) Selectivity
B) Frame of reference
C) Stereotyping
D) Expectation

Question 73

The theory that managers' attitudes toward and expectations and treatment of employees largely determine their performance is known as:

A) organizational behavior.
B) citizenship behavior.
C) the self-fulfilling prophecy.
D) the Pygmalion effect.

Question 74

To increase your __________ power,participate in all the training and educational programs your organization provides.

A) expert
B) information
C) referent
D) reward

Question 75

Which of the following statements is TRUE regarding politics?

A) It is always to be avoided.
B) It is a reality of organizational life.
C) It becomes less important as the level of management increases.
D) It is always used negatively.

Question 76

Job satisfaction is based on __________ and __________.

A) personality; perception
B) attitudes; perception
C) personality; behavior
D) attitudes; behavior

Question 77

__________ power is a form of personal power.

A) Reward
B) Legitimate
C) Referent
D) Coercive

Question 78

__________ is a bias that refers to people's tendency to screen information in favor of the desired outcome.

A) Selectivity
B) Frame of reference
C) Stereotyping
D) Expectation

Question 79

Money and power have a similar use in that both are used:

A) to obtain desires.
B) as a medium of exchange.
C) to accomplish objectives.
D) to exert control.

Question 80

__________ power is based on the user's ability to influence others by providing something of value to them.

A) Reward
B) Legitimate
C) Referent
D) Information