Deck 9: Leading With Influence

Question 1

Charismatic leadership is a leadership style that brings about continuous learning,innovation,and change.

Answer 1

False

Question 2

Transformational leaders are especially important to firms with growth strategies.

Answer 2

True

Question 3

The Ohio State University and University of Michigan leadership models differ because The Ohio State University model considers the two leadership behaviors to be independent of one another,whereas the University of Michigan model places the two leadership behaviors at opposite ends of the same continuum.

Answer 3

True

Question 4

Leadership style is the combination of trait,skills,and behaviors managers use in interacting with employees.

Question 5

The Leadership Grid identifies the ideal leadership style as incorporating a high concern for both production and people.

Question 6

McDonald's Hamburger University is an example of a corporate university.

Question 7

Leadership is broader in scope than management.

Question 8

The leader with an authority-compliance management style strives to maintain minimal satisfactory performance and morale.

Question 9

Decisiveness is the ability to use good judgment and clear reasoning.

Question 10

Behavioral leadership theorists attempt to determine distinctive styles used by effective leaders.

Question 11

Structuring focuses on getting the job done.

Question 12

Transactional leadership is a leadership style based on exchange.

Question 13

Transformational leadership is a leadership style that brings about continuous learning,innovation,and change.

Question 14

Leading is one of the four management functions.

Question 15

Two-dimensional leadership styles are four possible leadership styles that are based on the dimensions of planning and employee consideration.

Question 16

It is generally agreed that no universal set of leadership traits or qualities exist.

Question 17

According to Ghiselli,the need for occupational achievement is the most significant trait for effective leadership.

Question 18

A leader's ethical behavior is strongly based on personal values.

Question 19

Leadership is the process of influencing employees to work toward the achievement of organizational objectives.

Question 20

Leadership trait theorists attempt to determine distinctive styles used by effective leaders.

Question 21

The leadership continuum model is used to determine which of six styles of leadership,on a continuum from autocratic (boss-centered)to participative (employee-centered),is best for a given situation.

Question 22

Transactional leadership starts with top managers and should flow down to middle and first-line managers.

Question 23

Characteristics of subordinates that can substitute for leadership include ability,knowledge,and experience.

Question 24

The final step in the customer complaint-handling model is to agree on a solution.

Question 25

Symbolic leadership is a leadership style based on establishing and maintaining a strong organizational culture.

Question 26

Supportive leadership is appropriate when subordinates do not want authoritarian leadership,have an external locus of control,and have high ability.

Question 27

The contingency leadership model is used to determine if leadership style is task- or relationship-oriented and if the situation matches the style.

Question 28

Servant leadership is a leadership styles based on simultaneously meeting the needs and goals of employees while meeting the goals of the organization.

Question 29

The path-goal model is used to determine employee objectives and to clarify how to achieve them using one of four leadership styles.

Question 30

Subordinate situational factors include authoritarianism,locus of control,and ability.

Question 31

A complaint is an expression of dissatisfaction with a situation,often coupled with a request for change.

Question 32

Characteristics of the task that can substitute for leadership include formality and inflexibility.

Question 33

The steps in the employee complaint-handling model are (1)listen to the complaint and paraphrase it,(2)schedule time to get all the facts and make a decision,(3)develop a plan for addressing the complaint,and (4)implement the plan and follow up.

Question 34

Servant leaders are typically found at the top of organizations.

Question 35

Paul Hersey and Ken Blanchard developed the Situational Leadership model.

Question 36

Situational favorableness refers to the degree to which a situation enables a leader to exert influence over followers.

Question 37

According to the Situational Leadership model,if employee maturity is high,the leader uses a participating style.

Question 38

The Situational Leadership model is used to select one of four leadership styles that match the employees' maturity level in a given situation.

Question 39

Situational approaches to leadership attempt to determine appropriate leadership styles for particular situations.

Question 40

Achievement-oriented leadership is appropriate when subordinates want to be involved,have an internal locus of control,and have high ability.

Question 41

The __________ leadership model is used to determine if leadership style is task- or relationship-oriented and if the situation matches the style.

A) behavioral
B) situational
C) contingency
D) normative

Question 42

Which of the following is NOT one of the situational approaches to leadership?

A) leadership continuum model
B) Leadership Grid
C) normative leadership model
D) contingency leadership model

Question 43

__________ leadership is a leadership style that inspires loyalty,enthusiasm,and high levels of performance.

A) Transformational
B) Transactional
C) Charismatic
D) Symbolic

Question 44

__________ is the process of influencing employees to work toward the achievement of organizational objectives.

A) Management
B) Leadership
C) Influence
D) Charisma

Question 45

The extent to which the leader takes charge to plan,organize,lead,and control as the employee performs the task is known as:

A) structuring.
B) consideration.
C) concern for people.
D) none of these

Question 46

__________ theorists attempt to determine a list of distinctive characteristics that account for leadership effectiveness.

A) Behavioral leadership
B) Leadership trait
C) Situational leadership
D) Contingency leadership

Question 47

The leader with a(n)__________ management style strives to maintain a friendly atmosphere without regard for production.

A) impoverished
B) authority-compliance
C) country club
D) middle-of-the-road

Question 48

__________ leadership is a leadership style that brings about continuous learning,innovation,and change.

A) Transformational
B) Servant
C) Symbolic
D) Transactional

Question 49

The Ohio State University and University of Michigan models are different in that the University of Michigan model:

A) considers the two leadership behaviors independent of one another.
B) is two-dimensional.
C) places the two leadership behaviors at opposite ends of the same continuum.
D) does none of these

Question 50

Which of the following statements is TRUE regarding management and leadership?

A) Leadership is broader in scope than management.
B) Leading is one of the four management functions.
C) All managers are leaders.
D) All leaders are managers.

Question 51

__________ is a leadership style based on establishing and maintaining a strong organizational culture.

A) Transformational
B) Symbolic
C) Transactional
D) Servant

Question 52

Which of the following is NOT one of the four main character traits as personal qualities of leadership identified by Graham?

A) integrity
B) sense of priority
C) vision
D) emotional intelligence

Question 53

__________ identifies the ideal leadership style as incorporating a high concern for both production and people.

A) Two-dimensional leadership
B) The Leadership Grid
C) The path-goal model
D) The contingency leadership model

Question 54

__________ theorists attempt to determine distinctive styles used by effective leaders.

A) Behavioral leadership
B) Leadership trait
C) Situational leadership
D) Contingency leadership

Question 55

Which of the following is NOT one of Ghiselli's traits of effective leadership?

A) supervisory ability
B) need for occupational achievement
C) appearance
D) decisiveness

Question 56

Which of the following statements is NOT true regarding servant leaders?

A) Servant leaders are symbols, traditions, and stories to get employees to buy into their vision.
B) Servant leaders are very follower-centered.
C) Servant leaders simultaneously meet the needs and goals of employees while meeting the goals of the organization.
D) Servant leaders can be found at all management levels.

Question 57

The leader with a(n)__________ management style has low concern for both production and people.

A) middle-of-the-road
B) authority-compliance
C) country club
D) impoverished

Question 58

__________ leadership is a leadership style based on exchange.

A) Servant
B) Symbolic
C) Transactional
D) Transformational

Question 59

Which of the following is one of the basic leadership styles?

A) autocratic
B) laissez-faire
C) democratic
D) all of these

Question 60

Which of the following is NOT one of the variables that determine situational favorableness?

A) task structure
B) locus of control
C) position power
D) leader-follower relations

Question 61

All of the following are substitutes for leadership EXCEPT:

A) characteristics of subordinates.
B) characteristics of the task.
C) characteristics of the organization.
D) characteristics of the manager.

Question 62

Achievement-oriented leadership is appropriate when:

A) subordinates have an internal locus of control.
B) the task is complex.
C) formal authority is weak.
D) job satisfaction from coworkers is either high or low.

Question 63

Which of the following best represents a situation in which a task-oriented leadership style should be used?

A) a leader with strong power has good relations with a nonrepetitive task worker
B) a leader with weak power has good relations with a nonrepetitive task worker
C) a leader with weak power has poor relations with a repetitive task worker
D) a leader with strong power has poor relations with a repetitive task worker

Question 64

Which of the following best represents a situation in which a relationship-oriented leadership style should be used?

A) a leader with strong power has good relations with a nonrepetitive task worker
B) a leader with strong power has poor relations with a repetitive task worker
C) a leader with strong power has good relations with a repetitive task worker
D) a leader with weak power has poor relations with a nonrepetitive task worker

Question 65

Directive leadership is appropriate when:

A) formal authority is weak.
B) subordinates have an internal locus of control.
C) the work group provides job satisfaction.
D) the task is simple.

Question 66

A characteristic of the organization that can substitute for leadership is:

A) closely knit, cohesive work groups.
B) routineness.
C) training.
D) professional orientation.

Question 67

Which of the following best represents a situation in which a task-oriented leadership style should be used?

A) a leader with strong power has good relations with a repetitive task worker
B) a leader with weak power has good relations with a nonrepetitive task worker
C) a leader with strong power has poor relations with a repetitive task worker
D) a leader with strong power has poor relations with a nonrepetitive task worker

Question 68

If employee maturity is moderate to high,the leader should use a __________ style.

A) telling
B) selling
C) participating
D) delegating

Question 69

A characteristic of subordinates that can substitute for leadership is:

A) closely knit, cohesive work groups.
B) invariant methodology.
C) clarity.
D) professional orientation.

Question 70

Based on the situational factors,the __________ leadership style provides the most structure.

A) directive
B) supportive
C) participative
D) achievement-oriented

Question 71

The __________ is used to determine employee objectives and to clarify how to achieve them using one of four leadership styles.

A) Leadership Grid
B) normative leadership model
C) path-goal model
D) leadership continuum model

Question 72

The __________ is used to select one of four leadership styles that match the employees' maturity level in a given situation.

A) Leadership Grid
B) normative leadership model
C) path-goal model
D) Situational Leadership model

Question 73

Which of the following best represents a situation in which a task-oriented leadership style should be used?

A) a leader with weak power has good relations with a repetitive task worker
B) a leader with weak power has good relations with a nonrepetitive task worker
C) a leader with strong power has poor relations with a repetitive task worker
D) a leader with weak power has poor relations with a repetitive task worker

Question 74

The leader who permits employees to make ongoing decisions within defined limits uses which style on the leadership continuum model?

A) 4
B) 7
C) 6
D) 1

Question 75

Which of the following is used to determine which of seven styles of leadership,on a continuum from autocratic (boss-centered)to participative (employee-centered),is best for a given situation?

A) Leadership Grid
B) normative leadership model
C) path-goal model
D) leadership continuum model

Question 76

Supportive leadership is appropriate when:

A) the task is complex.
B) subordinates have high ability.
C) formal authority is strong.
D) all of these

Question 77

The leader who makes a decision and sells it to employees to convince them that it's a good idea uses which style on the leadership continuum model?

A) 2
B) 4
C) 3
D) 1

Question 78

A characteristic of the task that can substitute for leadership is:

A) formality.
B) invariant methodology.
C) indifference toward organizational rewards.
D) professional orientation.

Question 79

Environmental situational factors include all of the following EXCEPT:

A) locus of control.
B) task structure.
C) work group.
D) formal authority.

Question 80

If employee maturity is low,the leader should use a __________ style.

A) telling
B) selling
C) participating
D) delegating