Deck 10: Communicating and Information Technology

Question 1

Encoding is the sender's process of putting the message into a form that the receiver will understand.

Answer 1

True

Question 2

The World Wide Web (WWW)is a global collection of computer networks linked together to exchange data and information.

Answer 2

False

Question 3

The major advantages of oral communication are that it is usually easier and faster than written communication and it encourages feedback.

Answer 3

True

Question 4

Horizontal communication is the flow of information between colleagues and peers.

Question 5

E-commerce consists of the buying and selling of products and services over electronic systems,typically the Internet.

Question 6

Perceptions can be clarified through the use of jargon and semantics.

Question 7

Information is unorganized facts and figures,whereas data are information converted into a form that helps people do their jobs.

Question 8

The five types of e-commerce are business-to-business,business-to-employee,business-to-customer,peer-to-peer,and peer-to-customer.

Question 9

M-commerce is the buying and selling of goods and services through wireless handheld devices such as cell phones and personal digital assistants (PDAs).

Question 10

Organizational communication flows formally in vertical and horizontal directions and informally through the grapevine.

Question 11

The grapevine is informal,official information not sanctioned by management.

Question 12

Face-to-face communication is the appropriate channel for delegating tasks.

Question 13

Information technology refers to the technology used to store,process,and distribute useful information.

Question 14

The three stages in the communication process are (1)the message is transmitted through a channel; (2)the receiver decodes the message and decides if feedback is needed; and (3)feedback: a response or a new message may be transmitted through a channel.

Question 15

The first stage in the communication process is the sender encodes the message and selects the transmission channel.

Question 16

Cloud-computing customers do not own the physical infrastructure where they store their data.

Question 17

Communication is the process of transmitting information and meaning.

Question 18

Filtering is the process of altering or distorting information to project a more favorable image.

Question 19

Decoding is the sender's process of putting the message into a form that the receiver will understand.

Question 20

Horizontal communication is the flow of information between colleagues and superiors.

Question 21

Paraphrasing is the process of verifying messages and is used to avoid misunderstandings.

Question 22

Feedback is the process of restating a message in one's own words.

Question 23

Body language includes facial expressions,vocal quality,gestures,and posture.

Question 24

The most accurate indicator of understanding is paraphrasing.

Question 25

Meetings are appropriate for coordinating employee activities.

Question 26

"Why do you feel this way?
" is an appropriate probing response.

Question 27

The message-receiving process includes listening,analyzing,and checking understanding.

Question 28

Nonverbal communication and oral communication are almost always combined.

Question 29

The most common approach to getting feedback is to send the entire message and then ask,"Do you have any questions?
"

Question 30

Message richness refers to the amount of information and meaning conveyed through a channel.

Question 31

Reflecting responses should be when coaching and counseling.

Question 32

The five steps in the face-to-face message-sending process are (1)develop rapport,(2)state your communication objective,(3)transmit your message,(4)check the receiver's understanding,and (5)get a commitment and follow up.

Question 33

Before sending a message,you should answer the question,"What's going on?
"

Question 34

Nonverbal communication includes proximity and body language.

Question 35

Analyzing is the process of thinking about,decoding,and evaluating the message.

Question 36

Letters are commonly used to send intraorganizational messages.

Question 37

"You need my directions to do a good job,since you lack experience" is an example of a reassuring response.

Question 38

As a general guide,use oral channels for transmitting simple and routine messages and written channels for sending difficult and unusual messages.

Question 39

Written communication is appropriate when there is a need to give a number of people the exact same information.

Question 40

The first step in the face-to-face message-sending process is to state your communication objective.

Question 41

The three primary types of information systems are transaction processing systems,management information systems,and decision support systems.

Question 42

The five dimensions of emotional intelligence are (1)self-awareness,(2)self-management,(3)self-motivation,(4)empathy,and (5)social skills.

Question 43

__________ refer(s)to the technology used to store,process,and distribute useful information.

A) Electronic data interchange
B) Information networks
C) Information technology
D) Information systems

Question 44

__________ communication is the flow of information between colleagues and peers.

A) Horizontal
B) Vertical
C) Lateral
D) Grapevine

Question 45

A subordinate providing a periodic report to the boss exemplifies __________ communication.

A) upward vertical
B) downward vertical
C) horizontal
D) grapevine

Question 46

Management information systems are used to handle routine and recurring business matters.

Question 47

Useful information has all of the following qualities EXCEPT:

A) understandable.
B) organized.
C) timely.
D) relevant.

Question 48

A rumor passed on to the boss by a subordinate exemplifies __________ communication.

A) upward vertical
B) downward vertical
C) horizontal
D) grapevine

Question 49

An informal discussion among colleagues exemplifies __________ communication.

A) upward vertical
B) downward vertical
C) horizontal
D) grapevine

Question 50

Executive information systems focus more on development and revision of nonroutine strategy,whereas management information systems focus more on strategy implementation.

Question 51

When an employee comes to you in an emotional state,condescending statements are sometimes appropriate.

Question 52

__________ communication is the informal flow of information in any direction throughout an organization.

A) Horizontal
B) Vertical
C) Lateral
D) Grapevine

Question 53

Local area networks apply information technology to connect all employees of an organization to each other,to suppliers,to customers,and to databases.

Question 54

Peers discussing an assigned project exemplifies __________ communication.

A) upward vertical
B) downward vertical
C) horizontal
D) grapevine

Question 55

__________ is the process of transmitting information and meaning.

A) Organization
B) Understanding
C) Communication
D) Decoding

Question 56

One rule of thumb to remember is to never publicly criticize your boss,unless specifically asked to do so.

Question 57

About __________ people worldwide use the Internet.

A) 100 million
B) 1 billion
C) 2 billion
D) none of these

Question 58

Empathic listening is paraphrasing the message and communicating understanding and acceptance to the sender.

Question 59

__________ communication is the flow of information both downward and upward through the organizational chain of command.

A) Horizontal
B) Vertical
C) Lateral
D) Grapevine

Question 60

The boss issuing an order to a subordinate exemplifies __________ communication.

A) upward vertical
B) downward vertical
C) horizontal
D) grapevine

Question 61

Before sending a message,you should answer all of the following questions EXCEPT:

A) When?
B) Where?
C) Why?
D) What?

Question 62

Written communication is appropriate for all of the following EXCEPT:

A) when there is a need to give a number of people the exact same information.
B) when activities need to be coordinated among employees.
C) when messages contain facts and figures.
D) when detailed instructions are required.

Question 63

The major __________ of __________ communication is that there is usually no record of communication.

A) advantage; oral
B) disadvantage; oral
C) advantage; written
D) disadvantage; written

Question 64

__________ is the receiver's process of translating a message into a meaningful form.

A) Translation
B) Empathy
C) Decoding
D) Encoding

Question 65

A person selling goods on eBay is an example of which of the following types of e-commerce?

A) business-to-business
B) business-to-customer
C) peer-to-peer
D) customer-to-customer

Question 66

__________ consist(s)of messages sent without words.

A) Nonverbal communication
B) Gestures
C) Silent communication
D) Subliminal messages

Question 67

__________ is anything that interferes with message transmission.

A) Noise
B) Jargon
C) Information overload
D) Semantics

Question 68

Meetings are appropriate for all of the following EXCEPT:

A) delegating a task to a group.
B) resolving employee conflicts.
C) coordinating employee activities.
D) giving a number of people the exact same information.

Question 69

The first step in the communication process is:

A) the sender transmits the message.
B) the sender encodes the message and selects the transmission channel.
C) feedback: a response or a new message may be transmitted.
D) the receiver decodes the message and decides if feedback is needed.

Question 70

Senders choose among oral,nonverbal,and written alternatives when:

A) encoding the message and selecting the transmission channel.
B) transmitting the message through the channel.
C) decoding the message and deciding if feedback is needed.
D) considering feedback.

Question 71

Stressing the positive and deemphasizing,or even leaving out,the negative side of something is __________.

A) semantics
B) jargon
C) filtering
D) none of these

Question 72

Body language includes:

A) gestures.
B) posture.
C) vocal quality.
D) all of these

Question 73

The major __________ of __________ communication is that it usually takes longer.

A) advantage; oral
B) disadvantage; oral
C) advantage; written
D) disadvantage; written

Question 74

Which of the following oral communication channels is appropriate for quick exchanges of information and for checking up on something?

A) voice mail
B) the telephone
C) face-to-face conversation
D) meeting

Question 75

Which of the following is NOT a step in the face-to-face message-sending process?

A) Develop rapport.
B) State your communication objective.
C) Transmit your message.
D) Check the receiver's commitment.

Question 76

__________ is the buying and selling of goods and services through wireless handheld devices such as cell phones and personal digital assistants (PDAs).

A) E-commerce
B) Cloud computing
C) Wireless commerce
D) M-commerce

Question 77

__________ refers to the amount of information and meaning conveyed through a channel.

A) Filtering
B) Encoding
C) Media richness
D) None of these

Question 78

__________ is the sender's process of putting the message into a form that the receiver will understand.

A) Translation
B) Empathy
C) Decoding
D) Encoding

Question 79

__________ consists of the buying and selling of products and services over electronic systems,typically the Internet.

A) E-commerce
B) Cloud computing
C) Electronic data interchange
D) M-commerce

Question 80

The first step in the face-to-face message-sending process is:

A) state your communication objective.
B) develop rapport.
C) transmit your message.
D) check the receiver's understanding.