Deck 12: Team Leadership

Question 1

The three primary group roles are group task roles,group maintenance roles,and gatekeeping roles.

Answer 1

False

Question 2

According to the group performance model,group performance is a function of organizational context,group structure,group process,and group development stage.

Answer 2

True

Question 3

The larger the group size,the more participative the leadership needs to be.

Answer 3

False

Question 4

Group composition is the mix of members' skills and abilities.

Question 5

Group types are formal or informal,functional or cross-functional,and command or task.

Question 6

All groups are teams,but not all teams are groups.

Question 7

Group process dimensions are roles,norms,cohesiveness,status,decision making,and conflict resolution.

Question 8

Groups have their own objectives,whereas teams do not.

Question 9

Command groups consist of employees selected to work on a specific objective.

Question 10

Self-interest roles are played by members who do and say things that help themselves.

Question 11

There is no consensus on the ideal size for groups.

Question 12

One of the most important group leadership functions is to attract,select,and retain the best people for the job.

Question 13

The members of global virtual teams are physically located in different places but work together as a team.

Question 14

Task groups consist of managers and the employees they supervise.

Question 15

Task group members tend to be from the same functional area,whereas command groups are often cross-functional.

Question 16

A group has a small number of members with shared leadership who perform interdependent jobs with both individual and group accountability,evaluation,and rewards.

Question 17

Diverse groups tend to outperform homogeneous groups.

Question 18

Group structure dimensions include group type,size,composition,leadership,and objectives.

Question 19

A team has a small number of members with shared leadership who perform interdependent jobs with both individual and group accountability,evaluation,and rewards.

Question 20

Informal groups are created spontaneously when members join together voluntarily because of similar interests.

Question 21

The production stage of group development is characterized by outstanding development.

Question 22

Groups can get stuck in the dissatisfaction stage of development by not developing a workable psychological contract.

Question 23

Group norms are the extent to which members stick together.

Question 24

Group cohesiveness measures the extent to which team members act independently of the team.

Question 25

Two key variables in each stage of group development are competence and commitment.

Question 26

During the orientation stage of group development,the appropriate leadership style is usually consultative.

Question 27

Team leaders empower members to take responsibility for performing the management functions and focus on developing effective group structure and group process and on furthering group development.

Question 28

Unresolved conflict often leads to members' withdrawal from the group process.

Question 29

In teams,decision-making authority is held by the manager.

Question 30

Status can be based on race,age,and sex.

Question 31

The difference between rules and norms is that norms are formally established by management or by the group itself,whereas rules are not developed by management or explicitly agreed to by a group; they develop as members interact.

Question 32

Status congruence is the acceptance and satisfaction members receive from their group status.

Question 33

Status is the perceived ranking of one member relative to other members in the group.

Question 34

Six factors that influence group cohesiveness are: (1)objectives,(2)size,(3)homogeneity,(4)participation,(5)competition,and (6)status.

Question 35

Probably the single greatest mistake by those who call meetings is that they have no appropriate leadership style for the meeting.

Question 36

Common methods to enforce group norms include ridicule,ostracism,sabotage,and physical abuse.

Question 37

Among businesses today,the trend is toward the empowerment of teams,because teams are more productive than groups.

Question 38

The stages of group development are orientation,dissatisfaction,resolution,production,and termination.

Question 39

Task groups do not usually reach the termination stage of group development unless there is some drastic reorganization.

Question 40

The dissatisfaction stage of group development is also known as the storming stage.

Question 41

Concerning their level of autonomy,groups are:

A) management-directed.
B) self-directed.
C) self-managed.
D) none of these

Question 42

Which of the following statements is TRUE regarding groups and teams?

A) All groups are teams.
B) All teams are groups.
C) Groups have shared leadership, whereas teams have one clear leader making decisions.
D) Team members are rewarded based on individual performance only, whereas group members are rewarded for both individual and group performance.

Question 43

Group __________ is/are a function of organizational context,group structure,group process,and group development stage.

A) roles
B) performance
C) cohesiveness
D) size

Question 44

The members of __________ teams are physically located in different places but work together as a team.

A) functional
B) cross-functional
C) distance
D) global virtual

Question 45

An ad hoc committee is an example of a:

A) global virtual team.
B) cross-functional group.
C) task force.
D) standing committee.

Question 46

Wanderers distract the group from the agenda items by complaining and changing the subject.

Question 47

The three parts of meetings are identify objectives,cover agenda items,and summarize and review assignments.

Question 48

__________ refer(s)to the patterns of interactions that emerge as members perform their jobs.

A) Group process
B) Group roles
C) Group composition
D) Teamwork

Question 49

A __________ has a small number of members with shared leadership who perform interdependent jobs with both individual and group accountability,evaluation,and rewards.

A) team
B) group
C) work unit
D) group structure

Question 50

__________ groups consist of employees selected to work on a specific objective.

A) Task
B) Command
C) Functional
D) Cross-functional

Question 51

Which of the following is NOT a group role?

A) group task roles
B) group maintenance roles
C) self-interest roles
D) group process roles

Question 52

Which of the following is NOT a group structure dimension?

A) group type
B) group size
C) group maturity
D) group leadership

Question 53

A __________ has two or more members with a clear leader who perform independent jobs with individual accountability,evaluation,and rewards.

A) team
B) group
C) work unit
D) group structure

Question 54

Which of the following characteristics describe teams?

A) one clear leader making decisions
B) members are rewarded for both individual and group performance
C) leader evaluates individual members' performance
D) individual members do one independent part of a process and pass it on to the next person to do the next part

Question 55

Which of the following factors describe organizational context?

A) environment, mission, strategy, culture, structure, and systems and processes
B) type, size, composition, leadership, and objectives
C) roles, norms, cohesiveness, status, decision making, and conflict resolution
D) orientation, dissatisfaction, resolution, production, and termination

Question 56

The meeting planner tells the members what is expected and how the meeting will progress.

Question 57

__________ groups consist of managers and the employees they supervise.

A) Task
B) Command
C) Functional
D) Cross-functional

Question 58

Which of the following statements is NOT true regarding group size?

A) There is no consensus on the ideal size for groups.
B) A group that is too small limits ideas and creativity.
C) Larger groups tend to inhibit equal participation.
D) The smaller the size, the more formal or autocratic the leadership needs to be to provide direction.

Question 59

Which of the following is NOT a group type?

A) formal
B) cross-functional
C) command
D) status

Question 60

Which of the following statements is TRUE regarding functional and cross-functional groups?

A) Functional groups are vertical in structure, whereas cross-functional groups are horizontal.
B) Functional groups are horizontal in structure, whereas cross-functional groups are vertical.
C) Functional and cross-functional groups are both vertical in structure.
D) Functional and cross-functional groups are both horizontal in structure.

Question 61

Group status depends on all of the following group factors EXCEPT:

A) norms.
B) cohesiveness.
C) objectives.
D) leadership.

Question 62

Which of the following is NOT one of the stages of group development?

A) satisfaction
B) orientation
C) resolution
D) dissatisfaction

Question 63

To convert a group into a team,the manager must empower the members to do all of the following EXCEPT:

A) make decisions.
B) take responsibility for their actions.
C) develop plans.
D) set objectives.

Question 64

At which stage of group development do members have concerns about the structure,leadership,and objectives of the group?

A) orientation
B) dissatisfaction
C) resolution
D) production

Question 65

Norms are:

A) formally established by management or by the group itself.
B) expectations about behavior that are shared by members of a group.
C) the extent to which members stick together.
D) the patterns of interactions that emerge as members perform their jobs.

Question 66

Which stage of group development is also called the norming stage?

A) orientation
B) dissatisfaction
C) resolution
D) production

Question 67

__________ is the acceptance and satisfaction members receive from their group status.

A) Status congruence
B) Status fulfillment
C) Group fulfillment
D) Group cohesiveness

Question 68

At which stage of group development can groups get stuck if they do not develop a workable psychological contract?

A) orientation
B) dissatisfaction
C) resolution
D) production

Question 69

Probably the single greatest mistake made by those who call meetings is that they:

A) do not have an agenda for the meeting.
B) often have no clear idea of the purpose for the meeting.
C) use an inappropriate leadership style for the meeting.
D) fail to select an adequate place and time for the meeting.

Question 70

Groups commonly enforce norms through __________.

A) sabotage
B) ridicule
C) ostracization
D) all of these

Question 71

Group cohesiveness is:

A) the acceptance and satisfaction members receive from their group status.
B) expectations about behavior that are shared by members of a group.
C) the extent to which members stick together.
D) the perceived ranking of one member relative to other members in the group.

Question 72

__________ groups usually do not reach the termination stage of group development.

A) Functional
B) Task
C) Cross-functional
D) Command

Question 73

__________ roles are played by members who do and say things that directly aid in the accomplishment of the group's objectives.

A) Group task
B) Group maintenance
C) Self-interest
D) Group process

Question 74

Which of the following is NOT one of the three parts of a meeting?

A) Identify objectives.
B) Cover agenda items.
C) Make assignments.
D) Summarize and review assignments.

Question 75

All of the following factors influence group cohesiveness EXCEPT:

A) homogeneity.
B) competition.
C) success.
D) conflict.

Question 76

The primary difference between group managers and team leaders is that team leaders empower members to take responsibility for performing the management functions,whereas group managers:

A) focus on developing effective group structure and process.
B) take responsibility for performing the four functions of management.
C) also empower group members but to a lesser degree.
D) focus on furthering group development.

Question 77

During the orientation stage of group development,the appropriate leadership style is usually __________.

A) participative
B) consultative
C) empowering
D) autocratic

Question 78

During the dissatisfaction stage of group development,the appropriate leadership style is usually __________.

A) participative
B) consultative
C) empowering
D) autocratic

Question 79

__________ roles are played by members who do and say things to develop and sustain the group process.

A) Group task
B) Self-interest
C) Functional
D) Group maintenance

Question 80

__________ empower members to take responsibility for performing the management functions and focus on developing effective group structure and group process and on furthering group development.

A) Group managers
B) Managers
C) Team leaders
D) Team managers