Deck 4: Cross-Cultural Communication for Law Enforcement

Question 1

Language barriers can lead to serious problems for those who cannot speak English.

Answer 1

True

Question 2

What must officers be when communicating with people from various backgrounds?

A) firm
B) authentic
C) subjective
D) objective

Answer 2

B

Question 3

With non-native speakers of English,an officer should rely on tone of voice to interpret the real meaning of what a citizen is trying to express.

Answer 3

False

Question 4

Officers accused by citizens of racially or ethnically motivated stops need to remain professional with the objective of not escalating the situation or instigating a confrontation.

Question 5

Neurolinguistic programming involves "matching" of nonverbal and verbal behavior and,as such,cannot be used in cross-cultural situations.

Question 6

Communication across cultures and with people for whom English is a second language can be frustrating and exacts a great deal of patience from officers.

Question 7

There is a strong link among the elements of hierarchy,formality,and high-context communication.

Question 8

Many Arab-American victims,especially in the aftermath of 9-11,became more hesitant about calling the police for fear of being treated like a suspect of a crime.

Question 9

In high context communication,people depend largely on words to create meaning and rely relatively little on such other factors as communication settings,people's body language,and levels of hierarchy involved in the discussion.

Question 10

Which of the following is NOT a key value or motivator for police officers?

A) survival or injury avoidance
B) use of professional skills
C) harmony and peacekeeping
D) lack of structure

Question 11

In many parts of Asia,Africa,and the Middle East,avoiding eye contact is a gesture of defiance.

Question 12

Lower context communication tendencies include ease with direct communication and direct and open responses to conflict.

Question 13

The benefits of Verbal Deflectors are:

A) they are readily available to the lips
B) they are nonjudgmental
C) they can be said quickly
D) all of the above

Question 14

Federal government agencies that serve the public are required to provide "meaningful access" to their services by what order?

A) Executive Order 13166
B) Order 13166
C) Police protocol
D) Communication

Question 15

What forms the basic technique for communication and intervention work with multicultural populations?

A) communication
B) interrogations
C) depositions
D) interviewing and data-gathering skills

Question 16

In the area of data gathering and interviewing,police officers in a multicultural law enforcement and peacekeeping situation should:

A) Assume that their key motivators and values are the same as those of the other parties involved
B) Should not assume that their key motivators and values are the same as those of the other parties involved
C) Allow children who are suspects in an investigation to translate for their limited- or non-English speaking parents
D) None of the above
E)

Question 17

There are three recurring situations in which an officer may hear the accusation "You stopped me because I'm [Black,Arab,etc.].Which one of the following is NOT one of the situations?

A) residents from predominantly one race will call the police when someone suspicious -- from a different race or culture -- comes into their neighborhood
B) "reflex response" of the citizen
C) residents from predominantly one race will call the police when someone suspicious -- from the same race or culture -- comes into their neighborhood
D) racial profiling

Question 18

Every communication act involves a message and a sender only.

Question 19

Speaking a foreign language can be a physically exhausting experience.

Question 20

Which word or phrase below means: deeply embedded system of societal structure whereby people are organized according to how much status and power they have?

A) low context communication
B) high context communication
C) hierarchy
D) profiling

Question 21

Communication can be strained and _________ when there is no apparent common ground.

Question 22

Why does a community respond positively when an officer is bilingual?

Question 23

Which American gestures may be seen as offensive in other cultures? Provide a couple of examples.

Question 24

It can be offensive for an officer to try to imitate the speech patterns of people from different cultures.

Question 25

The smile can be a source of confusion for many people in law enforcement when they encounter people from Asian cultures.

Question 26

Communication across gender lines is no longer an issue in police agencies.

Question 27

Understanding ______ differences and how they impact communication is critical.

Question 28

The degree to which a person shows emotion on his or her face depends,in large part,on that person's ______________ background.

Question 29

_________ communication,including tone of voice,plays a key role in the dynamics between any two people.

Question 30

In ________ communication,people depend more on words to create and interpret meaning rather than the setting,body language or levels of hierarchy involved.

Question 31

Why is it important for law enforcement agents to understand the importance of eye contact?