Deck 9: Information Systems

Question 1

A(n) ___________ report contains information that is outside of normal or acceptable ranges.

Answer 1

exception

Question 2

Information systems can provide some or all of the data needed for strategic and tactical planning but not operational planning.

Answer 2

False

Question 3

Which type of problem requires human intuition as the basis for finding a solution?

A) Structured
B) Unstructured
C) Semi-structured
D) None of the above

Answer 3

B

Question 4

A(n) ____________ system collects, stores, and processes data to provide useful, accurate, and timely information, typically within the context of an organization.

Question 5

A(n) _____________ is a group of people working together to accomplish a goal.

A) information system
B) organization
C) TPS
D) MIS

Question 6

The emphasis on long-range and future goals is referred to as _________ planning.

Question 7

A decision ____________ system helps people make decisions by directly manipulating data, accessing data from external sources, generating statistical projections, and creating data models of various scenarios.

Question 8

Horizontal market software is designed to meet the needs of a single industry while vertical market software meets the needs of many different industries.

Question 9

Most modern transaction processing systems use ________ processing-a real-time method in which each transaction is processed as it is entered.

A) batch
B) online
C) inline
D) none of the above

Question 10

A(n) ___________ processing system provides a way to collect, process, store, display, modify, or cancel transactions.

Question 11

A transaction processing system is characterized by its ability to:

A) collect, display, and modify transactions.
B) store transactions.
C) list transactions.
D) all of the above.

Question 12

The scope of an information system includes which of the following?

A) Computers, communications networks, and data
B) People and products
C) Policies and procedures
D) All of the above

Question 13

One of the major functions of an information system is to help people make decisions in response to problems.

Question 14

In an information system, problems can be classified into three types: structured, ________, and unstructured.

Question 15

One type of decision support system (DSS), called an executive information system, is designed to provide senior managers with information relevant to ___________ management activities such as setting policies, planning, and preparing budgets.

Question 16

__________ are the people who directly carry out the organization's mission.

Question 17

Every organization has a goal or plan that's referred to as its ___________.

Question 18

_________ determine organizational goals and plan how to achieve those goals.

Question 19

Which of the following is not a characteristic of a management information system?

A) Collects, displays, and modifies transactions
B) Provides useful information for managerial activities
C) Increases managerial efficiency
D) Produces routine and on-demand reports

Question 20

Information systems designed for a specific industry or enterprise may use vertical market software.

Question 21

A key component of an ecommerce application is an online _________.

A) DSS
B) cookie
C) MIS
D) cart

Question 22

At an ecommerce site, the merchant's ecommerce application carries out only the first and last stages of the payment process.

Question 23

On an ecommerce site, after finding a(n) _________ with a cart ID number, the site can display the cart's contents to the customer.

Question 24

An ecommerce ____________ is the software that handles ecommerce transactions.

Question 25

Data for SCM does not necessarily take into account customer demand for products.

Question 26

Technically, a supply chain stretches from raw materials and parts all the way to customer delivery.

Question 27

The goal of supply chain management (SCM) is to supply customers with the right product at the right price.

Question 28

An online shopping cart uses _________ to store information about a customer's activities on an ecommerce site.

Question 29

____________ refers to business transactions that are conducted electronically over a computer network.

Question 30

Businesses use ___________ chain management to maximize efficiency and profitability by tracking the movement of raw materials and products.

Question 31

A(n) ___________ is the sequence of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.

A) supply chain
B) payment gateway
C) ecommerce application
D) payment processing routine

Question 32

Payment processing is based on an online payment __________ that authorizes credit and debit cards, PayPal, and Apple Pay transactions.

Question 33

Which ecommerce classification encompasses consumers selling merchandise and services to each other?

A) C2C
B) B2G
C) B2C
D) B2B

Question 34

A DSS derives its name from the fact that it provides the tools a decision maker needs to analyze data.

Question 35

A DSS manipulates the data needed to make a decision as well as making a decision.

Question 36

The process of designing, entering, and testing the rules in an expert system is referred to as __________.

A) decision analysis
B) knowledge engineering
C) programming
D) decision modeling

Question 37

Expert systems are designed to deal with data that is imprecise or with problems that have more than one solution using a technique called __________ logic.

Question 38

Which ecommerce classification encompasses online storefronts selling merchandise and services to consumers?

A) C2C (consumer-to-consumer)
B) B2B (business-to-business)
C) B2C (business-to-consumer)
D) B2G (business-to-government)

Question 39

In business circles, the galaxy of services that revolves around customers is called customer ___________ management.

Question 40

An expert system __________ is a software tool containing an inference engine and a user interface that developers use to enter facts and rules for a knowledge base.

Question 41

An information system progresses through several phases as it is developed, used, and finally retired.These phases are usually referred to by the acronym _________.

Question 42

Iterative SDLCs are often referred to as "______ methods" because they allow flexibility as development progresses.

Question 43

In addition to sales, CRM, and SCM, the modules in an ERP system support business activities such as _____________.

A) product planning
B) manufacturing and purchasing
C) inventory control and distribution
D) all of the above

Question 44

A(n) _________ SDLC can be used to create and implement a small subset of a system and then enhance it through a series of upgrades.

Question 45

JAD provides a structured methodology for planning and holding a series of meetings in which users and analysts jointly identify problems and look for solutions.

Question 46

Which of the following is not a core component of a CRM system?

A) Sales
B) Marketing
C) Customer support
D) Payment gateway

Question 47

The planning phase of an SDLC includes all of the following except _________.

A) assembling the project team
B) writing a requirements report
C) justifying the project
D) producing a project development plan

Question 48

A widely accepted technique called __________ application design is based on the idea that the best information systems are designed when end users and systems analysts work together on a project as equal partners.

Question 49

The acronym ERP stands for enterprise relationship payment.

Question 50

Iterative SDLCs are often referred to as "agile methods" because they allow flexibility as development progresses.

Question 51

Systems analysis and design is a discipline that focuses on developing information systems according to the phases of a(n) _________.(Hint: Use the acronym.)

Question 52

Customer __________ programs such as Zappos Rewards and VIP help attract and retain customers.

Question 53

The use of several databases is one of ERP's major advantages.

Question 54

The goal of the planning phase for an information system project is to create a(n) ____________.

A) iterative SDLC
B) systems analysis and design
C) project development plan
D) system development life cycle

Question 55

A(n) _____ system can provide such benefits as improved overall performance by standardizing business processes based on best practices or improved access to information from a single database to an enterprise.

Question 56

_______ applications provide optimal information when they encompass customer support, marketing, and sales.

A) SCM
B) CRM
C) Supply chain
D) All of the above

Question 57

A major source of data for customer relationship management (CRM) is produced by loyalty programs.

Question 58

Which of the following is not included in Michael Porter's Five Forces model?

A) Supply chain efficiency
B) Bargaining power of buyers
C) Bargaining power of suppliers
D) Threat of new entrants

Question 59

Which business practice is a technique initiated by top management that involves all employees and all departments and focuses on quality assurance in every product and service offered to customers?

A) BPM
B) SDLC
C) MRP
D) TQM

Question 60

__________ methodology focuses on the processes that take place within an information system.

Question 61

In object-oriented documentation, a(n) __________ diagram provides the name of each object, a list of each object's attributes, a list of methods, and an indication of the associations between objects.

Question 62

The goal of the ____________ phase of an SDLC is to produce a list of requirements for a new or revised information system.

Question 63

In DFD terminology, a data store is a process that changes data by performing a calculation, updating information, or sorting a list.

Question 64

An application development tool is essentially a software construction kit containing building blocks that can be assembled into a software product.

Question 65

A document called a system requirements report describes the objectives for an information system.

Question 66

In data flow diagram (DFD) terminology, a(n) ____________ entity is a person, an organization, or a device outside the information system that originates or receives data.

Question 67

A(n) _________ tool is a software application designed for documenting system requirements, diagramming current and proposed information systems, scheduling development tasks, and developing computer programs.

Question 68

Application software for an information system is usually a series of preprogrammed software modules supplied by a software publisher.

Question 69

During the design phase of an SDLC, if the project team selects a solution that requires custom programming, the team's systems analysts will create a set of ________ specifications.

Question 70

Industry standard tools for scheduling and project management include PERT, WBS, and ________.

A) TQM
B) BPM
C) ERP
D) Gantt charts

Question 71

System _________ are the criteria for successfully solving problems identified in an information system.

Question 72

In the ________ phase of the SDLC, the project team must figure out how the new system will fulfill the requirements specified in the system requirements report.

Question 73

A(n) ____________ system consists of hardware and application software designed to offer a complete information system solution.

Question 74

Information engineering methodology treats an information system as a collection of objects that interact to accomplish tasks.

Question 75

Detailed application specifications can be developed before or after selecting the hardware and software for an information system.

Question 76

One type of UML diagram documents the users, or actors, of an information system and the functions they perform.Any task an actor performs is called a use _______.

Question 77

The current standard for object-oriented documentation is referred to as ______.

A) XML
B) UML
C) HTML
D) DSS

Question 78

The design phase of an SDLC includes all of the following except _________.

A) select hardware and software
B) develop application specifications
C) identify potential solutions
D) write requirements report

Question 79

Using a(n) ________ support worksheet, the project team can assign scores to each criterion, weigh them, and compare totals for all solutions.

Question 80

Which of the following is not part of the analysis phase of an SDLC?

A) Develop a project schedule.
B) Determine system requirements.
C) Write requirements report.
D) Study the current system.