Deck 4: Professional Behavior in the Workplace

Question 1

The personality that people project in public is their persona.

Answer 1

True

Question 2

Deciding which tasks are most important is called:

A)modification
B)teaching
C)prioritizing
D)procrastinating

Answer 2

prioritizing

Question 3

The medical assistant is not at fault if he or she displays a poor attitude after a reprimand from a supervisor.

Answer 3

False

Question 4

Checking personal e-mail several times a day in the medical office is always acceptable.

Question 5

Often the success of a business is directly related to effective communication.

Question 6

Credibility is the perceived competence or character of a person.

Question 7

Talk or a widely disseminated opinion with no discernible source, or a statement that is not known to be true, is called:

A)a rumor
B)libel
C)discrimination
D)slander

Question 8

Probably the most important asset a medical assistant can offer the employer is:

A)confidentiality
B)teamwork
C)a good attitude
D)credibility

Question 9

Faithfulness or allegiance to a cause, ideal, custom, institution, or product is called:

A)flexibility
B)courtesy
C)dependability
D)loyalty

Question 10

A task that is noted as an E priority is probably a(n):

A)important task
B)task that should be done early in the day
C)errand
D)extra task for that day

Question 11

Disobedience to authority is called:

A)morale
B)tenacity
C)insubordination
D)initiative

Question 12

Legible, neat handwriting can make a huge difference in a lawsuit.

Question 13

When medical assistants are able to adapt to various situations, they are considered to be:

A)dependable
B)flexible
C)courteous
D)loyal

Question 14

In some cases, it is acceptable for the medical assistant to share personal difficulties with patients.

Question 15

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called:

A)morale
B)tenacity
C)insubordination
D)initiative

Question 16

When patients have a problem, they should be referred to the person who knows the most about that particular situation.

Question 17

When medical assistants look for the opportunity to assist others, they are said to be:

A)taking initiative
B)flexible
C)courteous
D)dependable

Question 18

Personal baggage never interferes with the medical assistant's ability to perform job duties.

Question 19

A task that is noted as a B priority:

A)must be done today
B)should be done today
C)could be done today
D)is not a real priority

Question 20

Medical assistants should never trade or rotate their duties, even with the permission of the office manager.

Question 21

Corresponding in size, amount, extent, or degree and equal in measure is the definition of:

A)commensurate
B)characteristics
C)persona
D)reproach

Question 22

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be:

A)detrimental
B)commensurate
C)professional
D)morale

Question 23

Which is one of the most common physical places in which confidentiality is breached?

A)Elevators
B)Examination rooms
C)The physician's office
D)The reception room

Question 24

Which of the following terms is spelled correctly?

A)competent
B)compatent

Question 25

Which of the following statements about professionalism is not true?

A)It must be practiced at all times in the workplace.
B)It can lead to wage increases and promotions.
C)Unacceptable behavior is detrimental to the medical assistant's career.
D)Student medical assistants are naturally professional on the externship even if they are not professional at school.

Question 26

Office politics:

A)are always negative
B)are always a source of tension
C)can be positive
D)are underhanded schemes

Question 27

Which of the following terms is spelled correctly?

A)tolorance
B)tolerance

Question 28

Which of the following terms is spelled correctly?

A)detrimental
B)detramental

Question 29

Which of the following terms is spelled correctly?

A)commensurate
B)commensarate

Question 30

Note taking can help the medical assistant to:

A)avoid forgetting orders from the physician
B)remember dosages for medications
C)complete duties assigned in a staff meeting
D)all of the above

Question 31

Which of the following terms is spelled correctly?

A)disseminated
B)desseminated

Question 32

Which of the following terms is spelled correctly?

A)reaproach
B)reproach

Question 33

Which of the following statements is not true regarding goal setting?

A)Goals should be reasonable.
B)Determination and persistence help the medical assistant to reach goals.
C)Celebrating should be delayed until the last goal is reached.
D)Goals should be measurable and specific.

Question 34

A connotation is:

A)the mental and emotional condition
B)something suggested by a word or thing
C)behavior toward others
D)exchange of skills

Question 35

Confidentiality is important because:

A)laws protect the patient against breach of confidentiality
B)the patient has a right to privacy
C)patients trust medical professionals to keep their medical information confidential
D)all of the above

Question 36

Which medical assistant has a good work ethic?

A)Angela, who arrives on time every day
B)Roy, who completes his duties and leaves early
C)Randi, who is sick often and has missed several days of work
D)Mac, who complains to the patients about his workload

Question 37

Which of the following terms is spelled correctly?

A)optimistic
B)optomistic

Question 38

Which of the following terms is spelled correctly?

A)credability
B)credibility

Question 39

Which of the following is spelled correctly?

A)demeanar
B)demeanor

Question 40

If a medical assistant has a conflict with a co-worker, he or she should first:

A)go to the physician
B)go to the person with whom he or she has an issue
C)go to the office manager
D)resign

Question 41

The prime concern of all employees of the physician's office should be:

A)caring for the patient
B)getting all tasks completed each day
C)completely resolving every patient's health issues
D)a profitable practice

Question 42

If Debbie makes a list of the tasks that need to be done today, she is practicing:

A)insubordination
B)professionalism
C)prioritization
D)time management

Question 43

The ability to adapt to a wide variety of situations is called __________.

Question 44

__________ is defined as exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.

Question 45

Which of the following is not one of the four criteria for substance abuse?

A)Continued use despite social or interpersonal problems
B)Repeated use but able to fulfill obligations at work and school
C)Repeated use resulting in physically hazardous situations
D)Use resulting in legal problems

Question 46

When the body needs or thinks it needs a drug to function normally, this is called:

A)addiction
B)abuse
C)misuse
D)dependence

Question 47

Tasks that correspond in order with the A, B, and C designation are:

A)could, must, should
B)must, should, could
C)should, could, must
D)could, should, must

Question 48

When supervisors give a medical assistant a task to do, they count on the medical assistant's __________ so that the task is carried out accurately and in a timely manner.

Question 49

Which of the following characteristics would a physician prefer the medical assistant to have?

A)Insubordinate
B)Optimistic
C)Procrastinating
D)Detrimental

Question 50

Alcohol abuse is a disease marked by which of the following symptoms?

A)Craving
B)Loss of control
C)Tolerance
D)All of the above

Question 51

Which of the following is considered confidential health information?

A)The patient's address
B)The patient's diagnosis
C)The patient's past medical history
D)All of the above

Question 52

The potential for abuse is partially:

A)inherited
B)incurable
C)irresistible
D)unmanageable

Question 53

Which of the following is true about most patients?

A)They do not want to follow the physician's instructions.
B)They have unrealistic expectations for their recovery.
C)They have no medical background and need to have medical terms explained.
D)They understand all the medical terms used in the physician's office.

Question 54

A medical assistant might be terminated for:

A)consistent tardiness
B)insubordination
C)discussing personal issues with patients
D)all of the above

Question 55

An obstruction to professionalism could be:

A)a cooperative co-worker
B)a co-worker who assists in completing a difficult task
C)personal problems and baggage
D)speaking in an even, calm tone

Question 56

Which of the following is not one of the seven criteria for drug abuse?

A)Tolerance
B)Procrastination
C)Withdrawal
D)Negative consequences

Question 57

The questionnaire used to diagnose issues associated with alcohol is called:

A)RAGE
B)PAGE
C)CAGE
D)GAGE

Question 58

__________ is the belief that a person can be trusted.

Question 59

A symptom of the fear of failure, which leads an individual to continually put off a task, is called:

A)insubordination
B)procrastination
C)professionalism
D)tolerance

Question 60

An individual's social facade, or the front that reflects the role in life the individual is playing, is called the __________.

Question 61

Karen refused to perform a duty given to her by her supervisor and thus is guilty of __________.

Question 62

In setting up a code for prioritizing tasks, the letter _____ could stand for phone calls that need to be completed.

Question 63

Patients expect professional behavior and base much of their trust and confidence in those who exhibit this type of __________ in the medical office.

Question 64

Great exaggerations and manipulations of the truth can affect employee __________.

Question 65

Distinguishing traits, qualities, or properties are called __________.

Question 66

A(n) __________ medical assistant has adequate or requisite capabilities.

Question 67

The medical assistant should not conduct personal __________ at the physician's office.

Question 68

Goals should be __________ down and reviewed often.

Question 69

An implication or something suggested by a word or thing is a(n) __________.

Question 70

The medical assistant should use some __________ when discussing private affairs with the supervisor.

Question 71

Celebrate __________ and move past any goals that are missed.

Question 72

Physicians appreciate medical assistants who take __________.

Question 73

One of the medical assistant's most important characteristics is a strong __________.

Question 74

The medical assistant should strive to have a work ethic that is above __________.

Question 75

The medical assistant should never stop trying to improve and experience __________.

Question 76

__________ patients to the right person the first time so that the patient does not become frustrated.

Question 77

Staying out late and shortchanging sleep during the workweek is __________ to the medical assistant's professional life.

Question 78

When educating the patient, the medical assistant should have a professional __________ of concern and helpfulness.

Question 79

The medical assistant who states, "That's not in my job description," is not practicing __________.