Deck 12: Office Environment and Daily Operations

Question 1

"To become liable for or subject to something" is the definition for incur.

Answer 1

True

Question 2

It is a good idea to share community resources with patients.

Answer 2

True

Question 3

A plan for the coordination of resources and expenditures is called a budget.

Answer 3

True

Question 4

The practice of subcontracting work to an outside company is called outsourcing.

Question 5

The reception room is the first room patients enter, and it must be kept clean and attractive at all times.

Question 6

Medical assistants should plan to continue their education through seminars, workshops, and even additional classes to stay abreast of new trends in medicine.

Question 7

When walking in the office's hallways, the medical assistant should stay to the left of the hallway.

Question 8

If the laboratory clearly indicates that a test result is normal or abnormal, the medical assistant can file the reports with normal results if directed to do so by office policy.

Question 9

The medical assistant should never send an e-mail at work that he or she does not want a supervisor to read.

Question 10

The medical assistant should check to make sure all patients have left the facility before locking up and leaving for the day.

Question 11

The physician should designate a minimum number of people who are authorized to make purchases on behalf of the facility.

Question 12

Anyone can open packages that arrive at the medical facility and begin to use their contents.

Question 13

Every employee should know the alarm code for the office.

Question 14

Prescription pads may be left on the counters in examination rooms.

Question 15

Medical facilities do not have to have an escape plan in place.

Question 16

Supervisors should be proactive in reducing the risk of theft.

Question 17

In all 50 states, pharmaceutical reps are allowed to leave small gifts, such as notepads and pens.

Question 18

Medical offices are really immune to crime.

Question 19

Most facilities insist that employees sign a document stating that they have read the office policy and procedures manual.

Question 20

The design of the medical office is usually up to the medical assistant.

Question 21

Most businesses operate according to some sort of budget.

Question 22

Which of the following items are parts of the physician's office budget?

A)Medical equipment
B)Rent or mortgage
C)Taxes
D)All of the above

Question 23

Where should visiting physicians ideally wait to see the doctor?

A)In the reception room with the patients
B)In an examination room
C)In the physician's office
D)In the office manager's office

Question 24

The fiscal year begins:

A)in January
B)in September
C)in August
D)whenever designated by the business

Question 25

Prescription pads should be placed:

A)on the counters of the examination rooms
B)within the patient's sight
C)in drawers and away from patients' sight and access
D)wherever the physician usually writes prescriptions

Question 26

Pharmaceutical representatives are sometimes called:

A)detail persons
B)company representatives
C)drug pushers
D)pharmacy technicians

Question 27

A list of the items included in a shipment is called a(n):

A)invoice
B)packing slip
C)itemized bill
D)order

Question 28

Which of the following is true with regard to keys issued to staff members at the physician's office?

A)All employees should have keys to each lock in the facility.
B)Only supervisors should have keys.
C)Only the physician should have keys.
D)Physicians and supervisors should limit access to keys to trusted employees who need key access.

Question 29

When do pharmaceutical representatives usually see the doctor?

A)During any available appointment in the middle of the day
B)At times specified by the physician when he or she will speak to pharmaceutical representatives
C)Are never allowed to see the physician
D)Whenever they can be squeezed in after waiting in the reception room

Question 30

It is acceptable to guess at travel expenses when completing a travel expense report.

Question 31

Internet slang and abbreviations are acceptable in e-mail messages to patients if the message is a short note.

Question 32

A capital purchase is classified as:

A)always as over $1,000
B)always as over $5,000
C)whatever monetary level the facility chooses
D)none of these; physicians' offices never make capital purchases

Question 33

Staff salaries are directly related to overhead costs.

Question 34

Medical assistants should use their lunch break to run personal errands.

Question 35

When moving through hallways, the medical assistant should walk:

A)in the middle of the hallway
B)on the left side of the hallway
C)on the right side of the hallway
D)wherever he or she wants to walk

Question 36

The information the medical assistant enters or creates on the office computer belongs to the medical assistant.

Question 37

Why should the medical assistant glance over the progress notes from the last visit before a patient arrives for his or her appointment with the physician?

A)To make sure the patient paid for the last visit
B)To make sure results from ordered laboratory tests are in the medical record
C)To write suggestions about what treatment the physician may want to order
D)To complete requisitions for laboratory testing previously ordered

Question 38

Which of the following should be included in a section of the office policy manual?

A)Employee evaluations
B)Confidentiality
C)Tardiness and absenteeism
D)All of the above

Question 39

An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be:

A)back-ordered
B)front-ordered
C)on hold
D)circumvented

Question 40

The physician and staff should always use a travel agent to book business travel.

Question 41

A difference among conflicting facts, claims, or opinions is called a(n):

A)error
B)discrepancy
C)outsource
D)circumvention

Question 42

Maintenance should be performed on office machines:

A)monthly
B)when directed by the physician
C)when suggested by the manufacturer
D)when a problem occurs with the machine

Question 43

Which of the following words means an amount of money or credit furnished in anticipation of repayment?

A)Budget
B)Advance
C)Bookmark
D)Honorarium

Question 44

Interest charges may be added if the medical assistant pays for office expenses with:

A)cash
B)a credit card
C)a money order
D)a purchase order

Question 45

The applied science concerned with designing and arranging things people use so that they interact efficiently and safely is called:

A)OSHA compliance
B)ergonomics
C)acoustics
D)musculoskeletal science

Question 46

The responsibility for ordering supplies in the physician's office rests with:

A)the office manager
B)one designated person
C)the physician
D)whoever has time to complete the task

Question 47

Acting in anticipation of future problems is called:

A)being aware
B)being proactive
C)circumventing
D)incurring

Question 48

Which of the following items is most important in completing a travel expense report?

A)Receipts
B)Travel itinerary
C)Original tickets
D)Credit card statements

Question 49

What duties should be performed in anticipation of the day at the physician's office?

A)Turn on the lights in all examination rooms.
B)Make sure each room is fully stocked with supplies.
C)Turn on all equipment that will be used throughout the day.
D)All of the above should be performed.

Question 50

Money given for a speaking engagement is often called a(n):

A)honorarium
B)payment
C)credit
D)expense

Question 51

Common items that criminals look for in physicians' offices include:

A)checkbooks
B)narcotics and cash
C)checks and over-the-counter meds
D)over-the-counter meds and cash

Question 52

The objective of the EOP is:

A)protecting patients and visitors
B)providing prompt medical care
C)establishing a clear chain of command
D)all of the above

Question 53

A printed list of the patients with appointments on a certain day is useful to the:

A)physician
B)clinical medical assistant
C)administrative medical assistant
D)all of these

Question 54

The office policy and procedures manual is important because:

A)all employees can access the manual and confirm procedures
B)new employees can use the manual to learn policies and procedures
C)it is a living document that allows additions and deletions
D)all of the above

Question 55

Which of the following is not a good way to reduce waste while saving money in the physician's office?

A)Reusing printer toner and ribbon cartridges
B)Buying new file folders for all office needs
C)Using bulletin boards
D)Using two-way envelopes

Question 56

The office policy and procedures manual should be reviewed:

A)annually
B)monthly
C)semiannually
D)weekly

Question 57

If a patient has a good reason for arriving late, the medical assistant should consider the __________ circumstances.

A)reasonable
B)excusable
C)mitigating
D)unusual

Question 58

Which of the following identifying markers should the medical assistant attempt to remember about suspicious individuals?

A)Height
B)Hair color and length
C)Clothing worn
D)All of the above

Question 59

When new stock is added, it should be placed:

A)at the front
B)in the middle
C)in the back
D)wherever it will fit

Question 60

Escape plans should be posted in:

A)one central location
B)the reception room and the back office hallways
C)every room
D)at least three rooms

Question 61

The office staff must make sure to change the __________ in smoke alarms at least twice a year.

Question 62

The medical assistant should treat e-mail information as __________ if it relates to a patient.

Question 63

Thieves usually approach a physician's office to steal money or __________.

Question 64

Regular and __________ waste is found in physicians' offices.

Question 65

At least _____ exits must be designated as fire exits in a medical facility.

Question 66

Employees should not be allowed to spend money __________.

Question 67

Office policy manuals usually have a section that deals with the chain of __________.

Question 68

A(n) __________ is a list of items ordered and items shipped.

Question 69

The medical assistant should avoid waste and be __________ with products at the office.

Question 70

A(n) __________ year does not necessarily begin in January.

Question 71

CLIA requires that controls and __________ be performed periodically on medical equipment to ensure that patient testing is accurate.

Question 72

A(n) __________ is an itemized list of goods shipped that shows the balance due and any transactions that affect the account.

Question 73

__________ is the key to keeping supplies in stock.

Question 74

Most individuals and businesses operate their households and facilities on some type of __________.

Question 75

Supervisors and physicians notice the __________ of medical assistants and usually reward those who work hard.

Question 76

Allowing patients who are very ill to proceed directly to an examination room helps prevent the spread of __________ diseases.

Question 77

Some tasks in the physician's office are __________ but critical, just the same.

Question 78

The fewer __________ patients have to take as they maneuver through the physician's office, the better.

Question 79

The responsibility for ordering supplies in the medical office should be assigned to _____ person/people.