Deck 29: Patient Education

Question 1

A useful approach to dealing with a patient's perceived barriers to healthy living may be referral to a community resource for patient support.

Answer 1

True

Question 2

If a patient is extremely anxious about a diagnosis, it is best to provide comprehensive information about the disease process at that time.

Answer 2

False

Question 3

A 12-year-old patient recently was diagnosed with rheumatoid arthritis, which may seriously affect his ability to play sports.It is in the child's best interests to conduct education interventions with his parents rather than with him, because he will have to comply with certain activity restrictions.

Answer 3

False

Question 4

When suggesting possible education tools, the medical assistant should encourage the patient to conduct his or her own research for informative Web sites.

Question 5

Enabling the patient to gather as much information as possible about his or her disease is part of developing patient ownership of the health problem.

Question 6

The best educational resource for disease conditions can be found at .com sites.

Question 7

To accept the severity of a disease, the patient first must understand the potential complications of the disorder.

Question 8

Lecture is an effective method of teaching a patient with diabetes how to give insulin injections.

Question 9

Demonstration/return demonstration is an excellent method of teaching a patient how to perform a breathing treatment.

Question 10

Providing an 83-year-old patient a DVD about diabetes is an effective teaching method.

Question 11

Although Mr.Ignatio refuses to accept the seriousness of his disease, the medical assistant should immediately suggest that he start attending a support group for diabetics at the local hospital.

Question 12

A patient who is actively using defense mechanisms can be helped best by encouraging that the patient participate in a support group.

Question 13

A holistic model for patient education means designing a patient teaching plan that focuses on the patient's disease without concern for the patient's ability to pay for care.

Question 14

Teaching interventions should be postponed if the patient is extremely anxious or agitated.

Question 15

Dr.Elisabeth Kübler-Ross's model of grief is helpful for families, because everyone experiencing grief goes through the process in the same way.

Question 16

Samantha Long is suspected of having breast cancer.She understands her diagnosis and realizes that she needs further diagnostic studies, but she wants to postpone the tests for a few months until her daughter is married.

Question 17

The medical assistant should automatically release healthcare information to the spouse of the patient.

Question 18

If a patient is in pain, the patient teaching session should be completed immediately so that the patient can go home and rest.

Question 19

Nonverbal communication is important when interacting with patients who have a language barrier.

Question 20

Depression is a normal part of the grief process.

Question 21

The patient may use defense mechanism as protection from the realities of a serious disease.

Question 22

If a patient is refusing to accept a diagnosis, the medical assistant could suggest that the patient attend a community support group.

Question 23

The health belief model focuses on what patients believe about themselves and how a health problem affects them.

Question 24

Mr.Ignatio's daughter called today and wants details about her father's diagnosis.How should the medical assistant manage this request?

A)Send the daughter a copy of her father's records.
B)Ask the daughter come to the office to review the patient's record.
C)Refer to Mr.Ignatio's authorization of access to his personal information before answering any questions.
D)Call the patient's attorney for approval.

Question 25

Which model analyzes what people believe to be true about themselves and their health?

A)The health belief model
B)Elisabeth Kübler-Ross's stages of grief
C)The holistic model

Question 26

Reflection can be an excellent communication tool to use when a patient is angry about a diagnosis.

Question 27

Patient education for an 82-year-old patient will be most successful if the medical assistant calls the patient by his or her first name.

Question 28

Having the patient observe while you change a wound dressing is the most effective method of teaching the skill.

Question 29

If the medical assistant stands in front of the patient or within the person's field of vision before beginning to speak, which of the following patients would benefit most?

A)A patient with vision loss
B)A patient with hearing loss
C)A patient who does not speak English
D)A patient who is unable to walk

Question 30

The use of appropriate body language during a teaching intervention is especially helpful for a patient with a language barrier.

Question 31

Which statement is true about Dr.Elisabeth Kübler-Ross's stages of grief model?

A)Most patients are ready to learn about disease process immediately after diagnosis.
B)Some patients respond to a disturbing diagnosis with anger toward the physician or medical assistant.
C)Family members of adult patients do not need to be included in education interventions.
D)Most patients reach acceptance of a serious health condition within a few days.

Question 32

During which stage of grief does the patient grieve the loss of health and is very sad about the diagnosis?

A)Denial
B)Anger
C)Depression
D)Isolation

Question 33

You are responsible for teaching a patient how to use a glucometer.The best way to start is to use accurate medical terminology for the parts of the machine and its purpose.

Question 34

You are responsible for developing a patient education pamphlet on diabetes mellitus.Which factor is most important to remember?

A)Using correct medical terminology about the disease process
B)Creating a comprehensive, complex description of the complications of the disease
C)Using language that a sixth- to eighth-grader can understand
D)Creating different pamphlets for male and female patients

Question 35

Which of the following factors affects a patient's learning?

A)Perception of the disease
B)Age
C)Emotional state
D)Learning style
E)All of the above

Question 36

All written material should be in a large font or large print for which of the following patients?

A)A patient with vision loss
B)A patient with hearing loss
C)A patient who does not speak English
D)A patient who is unable to walk

Question 37

If a patient is using bargaining to avoid dealing with the immediate realities of an illness, the medical assistant may tell the patient that diagnostic tests need not be done until the person feels up to it.

Question 38

Which of the following is not a guideline to follow when developing or ordering educational supplies?

A)Material should be written using lay language at the sixth- to eighth-grade level.
B)Information should be well organized.
C)The medical assistant should check for accuracy.
D)The material should promote specific pharmaceutical companies.

Question 39

Mr.Ignatio tells Taylor, the medical assistant, that he is really worried about developing foot ulcers because of his diabetic condition.Taylor has only 10 minutes to spend on patient education today, and he planned to review glucometer techniques.What is the best approach?

A)Tell Mr.Ignatio they will discuss his circulation problems at the next visit.
B)Continue with the lesson on glucometers, because that material is more important.
C)Give Mr.Ignatio a handout about foot care.
D)Explain the importance of foot care and then cover questions about his glucometer.

Question 40

Family members of an adult patient diagnosed with diabetes mellitus do not need to be involved in patient education.

Question 41

Discuss the guidelines for patient education.

Question 42

Providing adequate, correct, and understandable information to patients is integral to the __________ consent mandate in the Patients' Bill of Rights.

Question 43

The best method for communicating with a patient who speaks a different language is to:

A)establish eye contact and speak loudly
B)provide written handouts
C)use medical terminology to explain the diagnosis
D)observe the patient for cues that indicate confusion

Question 44

Describe the role of the medical assistant as the patient educator.

Question 45

It is important that the medical assistant be aware of the various __________ available in the community for patient education and referral.

Question 46

HIPAA restrictions on PHI dictate:

A)sharing patient information with immediate family members only
B)releasing patient information only to those identified on the patient authorization form
C)copying records for the patient's spouse as requested
D)scheduling family members for educational meetings as needed

Question 47

A helpful tool for testing patient understanding of material is to consistently ask for __________ throughout the intervention.

Question 48

Diagram and explain how to develop and implement a patient education plan.

Question 49

What factors should be considered in a holistic approach to patient education for Mr.Ignatio?

Question 50

Patient factors that have an impact on learning include the patient's __________ of disease versus the actual state of disease.

Question 51

__________ is a comprehensive Internet site for accurate healthcare information.

Question 52

Often the key to patient understanding and __________ is involvement of family members.

Question 53

A major problem with delivering high-quality patient education in the ambulatory setting is the lack of __________.

Question 54

Material should be written in lay language at a(n) __________ grade level to promote general patient understanding.

Question 55

Essential factors in __________ management for the ambulatory care setting include conducting adequate patient education and follow-up.

Question 56

The medical assistant just completed a short teaching intervention with Mr.Ignatio and his wife about diabetic foot care.Summarize the details that should be included in the documentation entry.

Question 57

Copies of teaching materials should be available in other __________ when possible.

Question 58

You are responsible for conducting a patient education intervention for a patient newly diagnosed with diabetes.What are some guidelines you should follow for patient teaching to be successful? Should you pay attention to any particular patient factors so that you design an education intervention that best meets the needs of the patient? Explain a minimum of four guidelines and four patient factors that can affect patient teaching.

Question 59

Both videotapes and Internet sites allow patient learning to be self-directed and __________.

Question 60

The holistic model suggests that patient education should consider all aspects of the patient's life, including the person's __________, psychological, emotional, social, economic, and spiritual needs.

Question 61

Based on what you have learned about the health belief model, explain the five factors that can affect a patient's attitude toward disease and give some suggestions on how the medical assistant can therapeutically perform patient education under these circumstances.

Question 62

Summarize Dr.Elisabeth Kübler-Ross's stages of grief and explain how the medical assistant can interact therapeutically with patients in the various stages.