Deck 15: Plug It in 7 Protecting Your Information Assets

Question 1

Collecting sales tax is an example of a(n):

A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Processes

Answer 1

C

Question 2

Which of the following processes involves the warehouse, purchasing, and accounting functional areas?

A)Procurement
B)Fulfillment
C)Order entry
D)Accounts receivable
E)Payroll

Answer 2

A

Question 3

Managing purchasing is an example of a(n):

A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Processes

Answer 3

D

Question 4

BPR is a strategy for improving the efficiency of an organization's data collection.

Question 5

An organization's business processes can create a competitive advantage.

Question 6

Business processes can be completed either within a single functional area or across multiple functions.

Question 7

A business process always includes information systems.

Question 8

Managing account collections is an example of a(n):

A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Question 9

Which of the following processes involves the warehouse, sales, and accounting functional areas?

A)Procurement
B)Fulfillment
C)Order entry
D)Accounts receivable
E)Payroll

Question 10

The procurement process includes the sales area.

Question 11

Managing pay and payroll is an example of a(n):

A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Human Resources Business Process
E)Management Information Systems Business Processes

Question 12

Refer to IT's About Business PI1.1- The case specifically discusses the changes Chevron made to it bilking process using cross-functional business process design.

Question 13

BPM is an implementation of BPR.

Question 14

Applying copyrights and trademarks is an example of a(n):

A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Question 15

BPM can improve an organization's flexibility.

Question 16

The activities of a business process can be measured

Question 17

Information processes perform all of the following roles in business processes except __________.

A)Setting standards
B)Executing the process
C)Capturing and storing process data
D)Monitoring process performance
E)Detecting problems with the process.

Question 18

Reconciling bank accounts is an example of a(n):

A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Question 19

In a cross-functional process, one functional area is responsible for its execution.

Question 20

Information Technology is a key enabler of business process reengineering (BPR).

Question 21

Hyo runs an ice cream store with her family. As the weather turns colder, they need to look at their projections for the colder months and what the cash flow will look like. This is an example of a(n):

A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Question 22

For many organizations, business process reengineering___________.

A)is easy to implement
B)is not disruptive to implement
C)has little impact on the organization's facilities
D)is inexpensive
E)has a major impact on the corporate culture.

Question 23

___________ is a management technique that includes methods and tools to support the design, analysis, implementation management and optimization of business processes.

A)BPM
B)BPR
C)Cross-Functional Processes
D)None of the choices is correct

Question 24

The fulfillment process is triggered when _______________ receives a purchase order.

A)a vendor
B)the sales department
C)the warehouse
D)accounting

Question 25

Hyo runs an ice cream store with her family. Which of the following is not a component of their fulfillment process?

A)Sending an order to their supplier
B)Taking an order for a custom-made ice cream cake
C)Obtaining the ingredients for a custom-made ice cream cake
D)Scheduling the production of ice cream
E)Collecting payment for a custom-made ice cream cake

Question 26

Which of the following statements is false?

A)BPM begins with process modeling.
B)Process modeling is a graphical depiction of all the steps in a process. 
C)BPM uses Web-enabled technologies for user interfaces.
D)Business activity monitoring is used to measure and manage business processes.
E)Business activity monitoring is a type of scheduled reporting.

Question 27

Hyo runs an ice cream store with her family. Before anyone uses the sales terminal he/she must enter in a password. This is an example of a(n):

A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Question 28

Hyo runs an ice cream store with her family. They run a Frequent Scoop program. Each time the card holder gets a cone/dish of ice cream, the card is punched. The eleventh cone/dish is free. This is an example of a(n):

A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Question 29

Which of the following statements is false?

A)BPM is a task-oriented approach.
B)BPM can help companies reduce costs.
C)BPM can help companies increase revenue.
D)BPM can improve customer satisfaction.
E)BPM can improve organizational flexibility.

Question 30

Hyo runs an ice cream store with her family. Which of the following activities is not a component of their procurement process?

A)Send an order to a supplier
B)Decide what to order
C)Record daily sales revenue
D)Record goods received
E)Send a check to a supplier

Question 31

Many organizations prefer ______ because it is less risky and less costly than ______.

A)BPR; BPI
B)BPR; BPM
C)BPI; BPR
D)BPI; BPM

Question 32

Hyo runs an ice cream store with her family. At the end of each shift, the manager reconciles the cash in the drawer and the total amount charged to the sales amount for the shift. This is an example of a(n):

A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Question 33

Which of the following statements is false?

A)BPM begins with process modeling.
B)Process modeling is a graphical depiction of all the steps in a process.
C)BPM uses Web-enabled technologies for user interfaces.
D)Business activity monitoring is used to measure and manage business processes.
E)Business activity monitoring is a type of scheduled reporting.

Question 34

The procurement process is comprised of ______ steps that are completed in _____ different functional areas of the firm.

A)three, three
B)six, three
C)five, three
D)six, six
E)five, five
F)None of the choices are correct

Question 35

Information systems play a vital role in which of the following functions?

A)Executing the process
B)Capturing and storing process data
C)Monitoring process performance
D)All of the choices are correct

Question 36

Hyo runs an ice cream store with her family. Which of the following activities is a component of their procurement process?

A)Recording their daily sales revenue
B)Sending an order to their sugar supplier
C)Making the ice cream
D)Setting up an employee schedule
E)Generating an invoice for their supplier

Question 37

Which of the following is not one of the 5 basic phases of a successful BPI project?

A)define phase
B)measure phase
C)process modeling phase
D)control phase
E)analysis phase

Question 38

Hyo runs an ice cream store with her family. Which of the following activities is a component of their fulfillment process?

A)Receiving goods from their supplier
B)Making ice cream
C)Recording daily sales revenue
D)Recording goods received
E)Making a custom-order ice cream cake

Question 39

Hyo runs an ice cream store with her family. She told you that because they are small and just have the one store, they really don't need any information systems to support their business processes. Which of the following is not an example of how information systems could support the store's business processes?

A)Evaluate staffing decisions based on sales.
B)Deciding when to hold sales training.
C)Capturing data about sales of flavors throughout the day.
D)Being able to compare purchase orders to products received.

Question 40

Hyo runs an ice cream store with her family. At the end of each week, they do a physical count of inventory. This is an example of a(n):

A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process