Deck 1: Product Line Planning and the Systems Approach

Question 1

The functional field approach leads to better decisions and provides better problem solving for complex situations,enabling those that use it to be more successful.

Answer 1

False

Question 2

There are two approaches that P/OM can use: the functional field approach and the systems approach.

Answer 2

True

Question 3

The methodology of P/OM was first developed by and for service,but is has now been extended to manufacturing with great success.

Answer 3

True

Question 4

Comparing goods and services,the similarities stop,and significant differences occur,when the operations involve contact between people.

Question 5

Operations management is the systematic planning and control of operations.

Question 6

The system approach requires control of timing.

Question 7

The system approach requires teamwork.

Question 8

The key to understanding the relevant system is to identify all of the main players and elements that interact to create the system in which the real problem resides.

Question 9

There are more differences than similarities between P/OM manufacturing and OM service organizations.

Question 10

The current ratio of service jobs to manufacturing jobs is nearly four to one.

Question 11

Operations management problems are composed of complex subsystems,which require interfunctional communications to uncover the patterns that relate to the subsystems of the whole system.

Question 12

The functional field approach entails having all participants cooperate in solving problems that require mutual involvement.

Question 13

Manufacturers do not view customer service as part of product quality.

Question 14

The functional field approach requires identification of all the elements related to purposes and goals.

Question 15

Elements that qualify to be part of a system are those that have a direct or indirect impact on the problem or its solution;on the plan or the decision.

Question 16

Goals and strategies must be congruent and realistic.

Question 17

The functional field approach is essential for P/OM planning and decision making in a global environment.

Question 18

Service industries employ an increasing percent of the workforce.

Question 19

Care should be taken to avoid stereotyping services as being all too human,and,therefore,difficult to control for quality and productivity.

Question 20

Jobs in the service industries pay better than jobs in manufacturing.

Question 21

The systems point of view requires consideration of P/OM dealing with all business functions,such as marketing and finance.

Question 22

In the airline industry,total fixed costs decrease as there are more flights flown and more people flying.

Question 23

Growing recognition of the importance of the service function in manufacturing has narrowed the breadth of situations to which the term operations is applied.

Question 24

Cost management is not a key function associated with all aspects of P/OM.

Question 25

Long term P/OM planning requires excellence in project management to bring about changes needed to adapt to new environments.

Question 26

In service,the conversion is successful if customers are willing to pay more for the services than it costs to provide them.

Question 27

The profit model operates differently according to the stage of development of the company's input-output operating system.

Question 28

The director of quality is accountable for controlling the flow of input materials to the line.

Question 29

Programming and maintenance (both service functions) have become decreasingly important to manufacturing.

Question 30

It is not necessary to relate the company's stage of development to that of its competitors.

Question 31

Stage I companies have a high level of basic advantages that are unique to them,whereas Stage IV companies have virtually none.

Question 32

Variable costs are also called indirect costs because they cannot be applied directly,without ambiguity,to each unit that is processed.

Question 33

The stage reflects the degree to which a company's activities have been coordinated and carried out.

Question 34

The trend for manufacturing is that the labor component (the input of blue-collar workers) has been increasing as a percent of the cost of goods at an accelerating rate for over 50 years.

Question 35

P/OM is at the hub of the business model and requires an understanding of the various functional business partners to achieve successful strategic planning.

Question 36

The manufacturer can measure input in terms of the number of units of each kind of product it produces.

Question 37

Each company's input-output model indirectly and directly reflects the impact of the competitors' input-output models.

Question 38

The manufacturing transformation of raw materials into finished goods is successful if customers are willing to pay more for the goods than it costs to make them.

Question 39

Depreciation is calculated by dividing the cost of the investment by the number of years in the estimated lifetime of the investment.

Question 40

The systems approach does not require communication between functions and the sharing of mutually exclusive databases.

Question 41

The relevance of service to customers is of decreasing importance as part of the total package that the manufacturer must deliver.

Question 42

Operations managers learn how to study a process by observing it and mapping its flow.From that platform,the process performance can be improved.

Question 43

P/OM uses qualitative descriptions to build models or representations of the real situation to test the effects of velocity and time on distance traveled.

Question 44

The _____ approach integrates P/OM decisions with those of all other business functions.

A)systems
B)functional field
C)customer relationship
D)systematic-constructive

Question 45

With the _____ approach,operations management is expected to perform with minimum reference to other parts of the business.This approach concentrates on the specific tasks that must be done to make the product or deliver the service.

A)systems
B)customer relationship
C)functional field
D)operations

Question 46

Most production managers will accept being called by the title of operations manager.

Question 47

The sports team and its management is a good example of a purposeful effort that is hindered by the systems approach.

Question 48

Operations management is responsible for _____,which should be a thoughtful progression from one step to another.

A)a plan of work
B)market share
C)profit
D)public service objectives

Question 49

Production and operations management is linked to all other managerial functions in the organization and is applicable to both manufacturing and services.

Question 50

Operations management uses _____ that consists of procedures,rules of thumb,and algorithms for analyzing situations and setting polices.

A)tactics
B)methodology
C)services
D)product-mix

Question 51

In the systems viewpoint,everything that is important to goal achievement doesn't have to be included in the analysis for the analysis to be effective.

Question 52

A general quantitative model that describes output is O = pt,where O is output per day.O changes as a function of the production rate per hour (p) and the length of time worked (t).

Question 53

Teamwork across the organization is easier to achieve with self-contained functions.

Question 54

Understanding global competitors requires an understanding of their strategies within the context of the national character of their operations management system.

Question 55

Movies are one of the biggest export products of the United States.

Question 56

Strategies do not have to be changed if goals can't be achieved.

Question 57

The systems viewpoint requires strategic planning.

Question 58

The systems approach called _____ is based on the analytic reduction of systems into their parts,which is characteristic of the sciences.

A)extraspection
B)construction
C)introspection
D)contemplation

Question 59

If the part operations managers play in the overall organization model is to be effective,it should be systems-based.

Question 60

Product line planning is the starting point for strategic planning.

Question 61

Using the systems approach to coordinate the business-unit team is essential to

A)balance supply and demand.
B)meet schedules.
C)minimize costs.
D)all of the above

Question 62

Transformations are being accomplished when people are

A)served chili at Wendy's.
B)giving blood to the Red Cross.
C)visiting Walt Disney World.
D)all of the above

Question 63

One of the most important functions of the P/OM system is _____.Raw materials and components have lower utility (for customers) before this function is employed.

A)transformation
B)translation
C)creation
D)production

Question 64

The _____ are combined by the process,resulting in the production of units of goods or the creation of types of services after transformation.

A)outputs
B)inputs and outputs
C)inputs
D)none of the above

Question 65

_____ is the traditional term for managing activities used to produce (and deliver) goods to customers.

A)Operations management
B)Production management
C)Component manufacturing
D)Transformation

Question 66

Passengers pay the airline for transportation.The number of passengers (units) that are transported (processed) by the airline is a critical measure of the _____ of the system.

A)input
B)output
C)overhead
D)net worth

Question 67

Indirect costs that are part of overhead costs must be allocated to units of output by some formula.A familiar such cost is

A)variable cost.
B)direct cost.
C)total cost.
D)depreciation.

Question 68

Combine analysis and synthesis to obtain the systems approach called

A)interspection.
B)extraspection.
C)construction.
D)introspection.

Question 69

_____ provide(s) necessary data about customer needs so that operations management can supply the required services.

A)Operations management
B)Production management
C)Information systems
D)Service systems

Question 70

The _____ system is everything that affects product line formulation,process planning,capacity decisions,quality standards,inventory levels,and production schedules.

A)purchasing
B)accounting
C)P/OM
D)distribution

Question 71

The systems approach called _____ is characteristic of philosophy and the humanities.

A)construction
B)interspection
C)introspection
D)extraspection

Question 72

For the most part,expenses are readily categorized into _____ costs.

A)variable
B)fixed and variable
C)fixed
D)overhead

Question 73

Managing a sports team is an excellent example of a purposeful effort that is enhanced by using the _____ approach.

A)systems
B)customer relationship
C)functional field
D)operations

Question 74

The current ratio of service jobs to manufacturing jobs is nearly _____,compared to an approximate one-to-one ratio in the 1950s.

A)four-to-one
B)five-to-one
C)three-to-one
D)two-to-one

Question 75

Similarities between services and manufacturing can be noted when service operations are based upon _____ in information processing.

A)identical methods
B)repetitive steps
C)high volume
D)similar steps

Question 76

_____ needed to carry out the transformation function determines the production rate.

A)Time
B)Space
C)Input
D)Cost

Question 77

The _____ model depicts work being done.

A)translation
B)transportation
C)input-output
D)production

Question 78

_____ are (is) increasingly responsive to-and controlled by-information systems.

A)Services
B)Manufacturing
C)Service and manufacturing
D)none of the above

Question 79

The input component of the transformation model that applies to the main utility of an airline transportation process would include

A)fuel.
B)food.
C)crew.
D)all of the above

Question 80

A significant difference between the provision of services and manufacturing occurs because of

A)inventory.
B)contact between people.
C)both a and b
D)neither a nor b