Deck 20: Sustainability Issues: Environment, Ethics, and Security

Question 1

When comparing maintenance systems,preference for the "tried-and-true" based on opinion can be misleading.What counts are analytic-based comparative qualities of the results and the costs incurred. Benchmarking provides well-structured measurement comparisons.

Answer 1

True

Question 2

The Saturn initiative spans design and construction of the manufacturing/assembly facility through the entire product life cycle.Saturn describes the cycle as Manufacture Design Consumer Use Post-Consumer Use.

Answer 2

False

Question 3

Influencing lead times (e.g.,transit through customs) raises ethical questions in the international supply chain where transit times are longer because the supply chain distances are greater.

Answer 3

True

Question 4

DFAU is when a product is designed to be put together by any assembling system in an efficient manner,meaning at minimum cost and with high conformance quality standards.

Question 5

The grandfather clause means that old businesses may be exempt from a new government regulation.

Question 6

Hazard reduction for workers,customers,and communities is not an ethical issue.

Question 7

It is evident that all companies use process analysis to determine the costs of various strategies for dealing with returned goods.

Question 8

Design for automation is when robots are used to decrease assembly costs and bear the brunt of difficult work.With P/OM thoughtful care,the robots can disassemble too.

Question 9

FDA testing standards and requirements are considered to be just right by almost every supplier and customer.

Question 10

The HACCP (hazard analysis and critical control point) model reflects good management of ethics.

Question 11

All organizations entering the seafood industry and related businesses (e.g.,restaurants) will learn the HACCP regulations in order to be in compliance.

Question 12

Transportation is a critical component of both forward and reverse supply chain management.

Question 13

Contingency planning is a preview method,a way to prepare a response to an imaginary set of otherwise unanticipated external forces.Without contingency planning the only response is after-the-fact in a reactive mode.

Question 14

The financial area is not the domain of operations.

Question 15

The location of remanufacturing is in the reverse supply chain.First,the supply chain is outbound to the customer.Then,it forms a loop-by coming back and going inbound from the customer to the company.It is returned to the company at the end of the product's life.At this stage,it is a candidate for remanufacturing.

Question 16

Readying the organization for technology developments is an operations management responsibility.

Question 17

Where greed is a root cause,it is wrong to state that ethical failure is immediately responsible.

Question 18

If overbuying to obtain discounts is not considered improper by members of the firm,then ethical issues are not involved.

Question 19

The worst form of ethical failure occurs when quality problems arise for customers because of employee self-interest.Management is part of the employee group.Boards of Directors are not but should be included in this statement.

Question 20

One factor that accounts for the growing importance of DFD (design for disassembly) is the tough European take-back laws.

Question 21

Contingencies do not allow the manager to anticipate a range of happenings and events to prepare proactive responses.

Question 22

Changes are on the horizon as computers gain sensory capabilities for seeing,smelling,hearing,and feeling temperature and pressure.

Question 23

Past predictions about robot dexterity have exceeded reality.

Question 24

The utility of cameras to improve security requires that photos be part of a data-mining system that can compare images and assign identifications to sort out potential dangers.

Question 25

Ethical issues,like environmental issues,take the form of internal forces of limitations and constraints.

Question 26

Worldwide,industrial and manufacturing robots are a million-dollar business whereas service robots are a multibillion-dollar industry.

Question 27

Water-jetting exemplifies a technology that has not yet been developed to a point where it can replace toxic maintenance methods that are used to remove paints and other coatings.

Question 28

The Transportation Security Administration is a safety and security assurance operation run by the government.The TSA combines human and technology-based inspections with guidelines for continuous improvement.

Question 29

When no office space is dedicated to specific individuals the space is then called nonterritorial offices.

Question 30

When a small business seeks protection from office burglars,the best advice might be obtained from an office burglar turned consultant.

Question 31

Robot-controlled cars are likely to have more accidents than cars with human drivers.

Question 32

World-class manufacturers organize,integrate,and invest their resources to achieve new levels of suppliers' satisfaction.

Question 33

ISO 14000 guidelines,which deals with environmental management,is now fully developed,highly accepted,and being used broadly.

Question 34

From the 1500s to the present,a population explosion has resulted in 6.5 billion people inhabiting the planet.

Question 35

Environmental upgrading is called greening the environment.

Question 36

The cost of quality in pharmaceutical production is very high and there is pressure to find ways to cut these costs while increasing quality standards.

Question 37

Reengineering and continuous improvement can have substantial environmental impacts.

Question 38

Most production people have been accustomed to working with mobile service robots for over one hundred years as they navigate corridors and carry material between stations.

Question 39

The advantages of virtual offices are increased operational efficiency,agility to adapt to change,flexibility to increase or decrease space on a seasonal basis and to grow with the business.

Question 40

The center of the 1993 SME wheel focuses on information systems architecture and databases.The center in 1985 focused on the customer.The center of the next wheel is being worked on at this time.

Question 41

Which of the following is one of the ways that reverse supply chains manifest themselves?

A)Remanufacturing can raise costs and decrease quality.
B)Resource recovery has the potential to reduce the cost of material.
C)an increase in the cost of failures or requires repair or replacement
D)all of the above

Question 42

_____ means there is a reverse delivery logistic at end-of-life for both used up and damaged products.

A)Reverse supply chain
B)Reverse design
C)Remanufacturing
D)Reverse engineering

Question 43

Which of the following is incorrect?

A)Ethics is not a separate part of business.
B)When ethical precepts are treated as separate,it is not possible to build an ethical infrastructure.
C)Ethics requires the systems point of view because the standards must be known by everyone involved with the company.
D)It is not possible to conform to an ethical standard if some of the employees think it is all right to cut corners on quality.
E)none of the above

Question 44

_____ relate(s) to disassembling the returned product. Reuse good parts,repair damaged parts,and replace unusable parts to make a new product.

A)The four R-categories
B)Remanufacturing
C)Recycling
D)Reverse supply chain

Question 45

Ethical _____ that prohibit giving bribes can lead to a change in the method of doing business.

A)laws
B)standards
C)rules
D)guidelines

Question 46

A(n) _____ plant has the advantage of being able to do things right the first time.

A)brownfield
B)greenfield
C)OSHA
D)water-based

Question 47

The center of the 1985 SME wheel focused on information systems architecture and databases.The center in 1993 focused on the customer.The center of the next wheel is being worked on at this time.

Question 48

_____ innovations can be rewarding in terms of rapid disassembly,reduction in the number of parts required,reuse and recycling.

A)DFD
B)VRP
C)TBL
D)DFA
E)none of the above

Question 49

_____ is a system designed to prevent food hazards from arising without being detected.

A)FAA checkoff
B)FDA quality control
C)HACCP
D)HAPCC

Question 50

_____ is a concept that ensures delivery of products and services good for the safety and health of customers.

A)JIT
B)FDA
C)CDC
D)Quality integrity

Question 51

_____ is when a product is designed to be put together efficiently,meaning at minimum cost and with higher quality standards.

A)DFAU
B)Design for assembly
C)Design for automation
D)DFD

Question 52

Which choice is one of the five elements of take-back accomplishments for products?

A)products that can be dismantled quickly and easily
B)components that can be reused
C)parts that can be disposed of safely
D)all of the above

Question 53

A(n) _____ plant must be redesigned and rebuilt at high costs,including the cost of lost production while changing over from one system to the other.

A)new,greenfield
B)old
C)grandfathered
D)none of the above

Question 54

Downsizing for cost reduction becomes a possible cause of _____.

A)reduced customer loyalty
B)lower market share
C)reduced revenues
D)none of the above
E)all of the above

Question 55

Which is one of the steps employed by Hazard Analysis and Critical Control Point?

A)Identify critical control points in the process.
B)Establish preventative measures with critical limits for each control point.
C)Establish procedures to monitor critical control points.
D)all of the above

Question 56

Which choice was considered to be a problem when using the traditional method of blasting to remove coatings with abrasive grit?

A)large volumes of potentially toxic airborne particulate
B)machinery failures caused by the dust and grit
C)waste collection and disposal
D)all of the above

Question 57

_____ is meant to connote that efforts are successful to achieve sustainable land and water resources.

A)Greening management
B)Greening
C)Greening the environment
D)Greening maintenance
E)all of the above

Question 58

_____ exemplifies a technology that has now been developed to a point where it can replace toxic maintenance methods that are used to remove paints and other coatings.

A)Water-jetting maintenance
B)Water maintenance
C)Water supply maintenance
D)Jet-set skiing

Question 59

Supply chain ethical problems include which of the following?

A)over-ordering
B)paying too much
C)accepting poor quality
D)all of the above

Question 60

For process technologies in general,HACCP has relevance as an application of _____ under governmental regulation.

A)SQC
B)TQM
C)MIT
D)OSHA

Question 61

Maintenance decisions are often flawed because there is _____.

A)a preference for leaving well-enough alone
B)a tendency to believe that what was done in the past remains the best way to do it in the future-Don't rock the boat
C)no funding for testing the "old way" against the "new"
D)all of the above

Question 62

_____ starts with a generic environmental policy with flexible management systems to plan the environmental programs.

A)ISO 14000
B)ISO 14001
C)ISO 9000
D)ISO 17799

Question 63

Which statement about Joseph Engelberger is correct?

A)a U.S.A.pioneer only in quality
B)father of robots
C)created JIT
D)none of the above

Question 64

Which characterizes ISO 14000/14001?

A)designed to provide organizational structure and management discipline for achieving excellence in environmental performance
B)provides a generic environmental policy
C)offers flexible management systems to plan the environmental program
D)all of the above

Question 65

Every year,there are about _____ million vehicles that are scrapped in the U.S.

A)10
B)15
C)12
D)21

Question 66

The _____ is the most up-to-date graphic that provides a "vision" of a fully integrated global company and links resources and responsibilities.

A)CIM Enterprise Wheel
B)SME Vendor Price wheel
C)SME Manufacturing Enterprise Wheel
D)none of the above

Question 67

Which of the following are especially useful for safety and security?

A)service robots
B)fixed robots
C)mobile robots
D)health care robots

Question 68

The main pros and cons associated with stringent or relaxed FDA test specifications,requirements,and standards are captured by which choice below?

A)undertesting
B)overtesting
C)both a and b
D)neither a nor b

Question 69

Robots that can navigate corridors and carry materials between stations are called _____.

A)MRP
B)MSR
C)JIT
D)ATM

Question 70

_____ are a major aspect of ISO 17799.

A)record-keeping systems
B)asset classification and control
C)security hardware and software
D)market development and maintenance

Question 71

_____ is the contact between customers and clients.

A)Service interface
B)Virtual office
C)Kiosk
D)Tele-work

Question 72

Which of the following is considered to be a virtual office?

A)working at home
B)working in cars
C)working in hotels
D)all of the above

Question 73

The National Association of Clean Water Agencies (NACWA) is organized for the purpose of

A)information dissemination.
B)lobbying.
C)both a and b
D)neither a nor b

Question 74

Which of the follow is correct?

A)There is increasing pressure to move more manned space exploration toward robot sojourns.
B)Robots have been used traditionally for drug and bomb material detection.
C)Corporate security officers (CSOs) are being replaced by robots.
D)none of the above

Question 75

Which major changes are on the horizon?

A)computers are gaining capabilities to see,smell,hear,and feel
B)computers that can move and communicate without wires over large distances with a nonmobile database at home
C)computers that can lift,push,grasp and work 24/7
D)all of the above

Question 76

The _____ series is designed to set standards for conformity assessment in environmental matters leading to certification.

A)ISO 9000
B)ISO TC207
C)ISO 14000
D)ISO 17799

Question 77

To create a service enterprise wheel,one would start with the customer _____.

A)who must be located in the U.S.A.
B)who subscribes to the Wall Street Journal
C)who can be located anywhere in the world
D)who embraces the systems approach

Question 78

The new SME wheel centers on the _____.

A)customer
B)information system
C)systems architecture and databases
D)organization

Question 79

Security before enplaning is provided by the

A)CPI.
B)TSA.
C)P/OM.
D)CDC.

Question 80

What is the title of the text,written by Professor Berthold Horn,that describes a vital attribute of robotics?

A)Service Robots
B)Robot Vision
C)Robots with Hearing
D)Mighty Robotic Power