Deck 3: Intercultural Communication

Question 1

Designing nutrition education messages is easier if the group being targeted is heterogeneous.

Answer 1

False

Question 2

Touching norms frequently vary according to attributes such as ethnicity, gender, age, or physical condition.

Answer 2

True

Question 3

What are the two components of a message?​

A) ​content and relationship
B) content and provider​
C) relationship and receiver​
D) expectation and interpretation​
E) thoughts and actions​

Answer 3

A

Question 4

All members of a cultural group can be expected to have the same high- or low-context dispositions towards communication, regardless of the situation in which communication is taking place.

Question 5

High-context cultures are seldom found among homogeneous populations.

Question 6

When meeting a person for the first time, the only data that speakers usually have to work with come from​

A) ​non-verbal cues.
B) spatial relationships.
C) their own cultural norms.
D) stereotypes.
E) social status.

Question 7

The field of intercultural communication encompasses language and the context in which words are interpreted.

Question 8

Which of the following describes a high-context culture?​

A) ​Communication is explicit and straightforward.
B) Meaning in found in context, not in words.
C) Verbal cues are most significant to interpreting the message.
D) The context of the language is more objective than personal.
E) Thoughts are more prominent than attitudes in conversation.

Question 9

It is always useful to use children as the translators in a medical setting because the child often knows the language better than the parents.

Question 10

What characteristics represent the "tip of the iceberg" in the iceberg analogy used to describe communication?​

A) ​religion, educational background, political affiliation
B) ethnicity (or nationality), age, gender​
C) degree of assimilation, age, ethnicity (or nationality)​
D) religion, gender, age​
E) occupation, education, politics​

Question 11

The Swiss, Germans, and Scandinavians are examples of what type of cultures?​

A) ​low-context
B) ​low-content
C) ​high-context
D) ​polychronistic
E) high-morality​

Question 12

In the "iceberg model of multicultural influences on communication," the iceberg analogy is used because much of what affects communication

A) ​can be determined by looking very closely for clues.
B) "freezes out" the two parties involved if the message content is not correctly stated.
C) is unseen and not readily apparent.
D) is related to cultural misunderstandings.
E) can be determined by biomedical testing.

Question 13

Communication in high-context cultures is analogous to what expression?​

A) ​Look before you leap.
B) A picture is worth a thousand words.
C) Easy as pie.
D) Read between the lines.
E) We dodged a bullet.

Question 14

Low-context cultures tend to be polychronistic.

Question 15

Monochronistic means being interested in finishing one thing before starting another.

Question 16

What does the term action chain refer to?​

A) ​one phrase or action leading to another
B) one culture influencing the next culture​
C) communication at the physical level​
D) increasing familiarity through behaviors​
E) actions communicating louder than words​

Question 17

Messages that demonstrate respect for the individuality of the receiver are called​

A) ​object messages.
B) verbal messages.
C) personal messages.
D) content messages.
E) impersonal messages.

Question 18

In many high-context cultures with large power distances, the role of the patient is to follow the medical advice given by the doctor, who is the expert.

Question 19

High-context communication styles may use vague or incomplete wording in a message.

Question 20

"The individual is usually defined by group association" describes what type of culture?​

A) ​high-context
B) low-context​
C) interactive-context​
D) community-context​
E) intermediate-context​

Question 21

In Japan, what word follows the surname given to a married woman?​

A) ​bint
B) san​
C) de​
D) moni​
E) sen​

Question 22

What percentage of immigrants living in the United States are estimated to have poor English skills?​

A) ​10 percent
B) 50 percent​
C) 30 percent​
D) 15 percent​
E) 75 percent​

Question 23

What are the basic competencies needed by practitioners for effective intercultural communication?​

A) ​content, relationship, and competence
B) expectation, information transfer, and commitment​
C) attitude, knowledge, and skills​
D) information transfer, relationship development and maintenance, and compliance gaining​
E) diagnosis, treatment, and follow-up​

Question 24

In what culture is direct eye contact an expression of sexual interest or aggression?​

A) ​United States
B) Asian​
C) Latino​
D) Filipino​
E) Eastern European​

Question 25

Approximately how many different nonverbal gestures have been identified?​

A) ​100
B) 700​
C) 7000​
D) 1000​
E) 5000​

Question 26

What is the abrazo, a common greeting for Latinos?​

A) ​an air kiss on each cheek
B) a high five-type hand slap​
C) a handshake followed by a nod​
D) ​a hug with back patting
E) ​a pat on the head

Question 27

Patients in the health-care setting are often worried and may frequently be in pain or fearful of outcomes.These personal conditions may be ________ effective communication.

A) ​facilitators of
B) ​barriers to
C) ​motivators of
D) ​low-context cues to
E) ​high-context cues to

Question 28

The most effective method of communication to use when conveying a health-related message through an interpreter is​

A) ​as technically accurate as possible with medical terminology emphasized.
B) ambiguous in content but specific in context.
C) simple phrases that are easily translated.
D) short, direct phrases spoken in a positive tone.
E) metaphors and colloquialisms.

Question 29

What type of communication can empower the client within the relationship and improve treatment efficacy?​

A) ​thoughtful and thorough
B) clear and concise​
C) caring and considerate​
D) non-verbal and supportive​
E) careful and serious​

Question 30

What translation technique requires that instructions are repeated back to the clinician?​

A) ​back interpretation
B) repeat interpretation​
C) respond interpretation​
D) forward interpretation​
E) direct interpretation​

Question 31

Which part of the body is most sacred to many cultures and should not be touched?​

A) ​the shoulder
B) the head​
C) the hands​
D) the feet​
E) the heart​

Question 32

In the mnemonic CRASH, the letter S stands for what?​

A) ​Sensitive
B) Serious​
C) Silent​
D) Severe​
E) Sensible​

Question 33

When using a translator in a medical environment, the practitioner should​

A) ​keep eye contact with the translator.
B) keep eye contact with the patient.
C) avoid eye contact with either the patient or translator to help everyone relax.
D) keep smiling and nodding at the translator throughout the message.
E) split her or his focus equally between patient and translator.

Question 34

The ultimate stage for the provider to reach in becoming skilled at cross-cultural communications is​

A) ​unconscious incompetence.
B) conscious incompetence.
C) conscious competence.
D) unconscious competence.
E) preconscious competence.

Question 35

Power distance in low-context cultures where individuality is respected is​

A) ​important.
B) a term that means that patients have all of the power.
C) small.
D) the physical distance that should be maintained between the individuals for cultural comfort.
E) defined by the needs of the patient.

Question 36

What title of the Civil Rights Act of 1964 guaranteed equal access to health care services regardless of national origin?​

A) ​Title II
B) Title VI​
C) Title V​
D) Title VII​
E) Title I​

Question 37

In which of the following cultures are people likely to avoid touching?​

A) ​Latin American
B) British​
C) Middle Eastern​
D) Greek​
E) Russian​

Question 38

What does polychronistic refer to?

A) ​completing one thing at a time
B) low-context cultures​
C) cultures of many colors​
D) multitasking​
E) nonverbal communication​

Question 39

In the time-pressured and cost-constrained setting of health care delivery, which of the following is considered the most relevant aspect of messages to clients?​

A) ​competence
B) content​
C) relationship​
D) treatment​
E) compliance​

Question 40

When doing a dietary analysis such as a food frequency, what is a "phantom food"?​

A) ​a food that is deficient in the diet
B) a food with medicinal properties or a high status​
C) a food not actually consumed​
D) a snack​
E) a food named with different terminology​

Question 41

In nutrition education, triangulation relates to a method of checking​

A) ​program delivery.
B) program delivery channels.
C) program design.
D) ​program marketing.
E) program content.

Question 42

Black adolescent girls showed significantly improved outcomes when what support person participated in weight-loss sessions?​

A) ​father
B) friend​
C) mother​
D) sibling​
E) teacher​

Question 43

Matching
a.Low-context cultures usually
b.High-context cultures usually
are polychronistic.

Question 44

What were the four barriers to healthy eating identified by African American women in the triangulation focus groups?​

A) ​taste, cost, waste, and preparation
B) taste, cost, time, and lack of information​
C) taste, cost, perception, and lack of produce​
D) taste, cost, availability, and lack of accountability​

Question 45

Matching
a.Low-context cultures usually
b.High-context cultures usually
hold group membership as more important than the individual.

Question 46

Matching
a.Low-context cultures usually
b.High-context cultures usually
have a high tolerance for ambiguity.

Question 47

What do anthropologists speculate that the handshake, the hug, and the bow with hands pressed together all originated to demonstrate?

A) ​that a person was not carrying a weapon
B) that a person was friendly​
C) that a person was not friendly​
D) that a person was happy to see someone​
E) that a person was following the cultural rules​

Question 48

Matching
a.Low-context cultures usually
b.High-context cultures usually
favor a communication style that is high on content and low on relationship.

Question 49

Which method is considered a culturally sensitive approach to collecting health-related information and a reliable method of assessment?​

A) ​using U.S. food databases
B) having family members translate​
C) direct inquiry and standardized tools​
D) respondent-driven interview​
E) provider-driven interview​

Question 50

The method of confirming congruence between data collected on the target audience and proposed program goals and objectives is called​

A) ​triangulation.
B) evaluation.
C) cultivation.
D) computation.
E) marketing.

Question 51

What are the four Ps of the marketing mix?​

A) ​product, price, people, and program goals
B) product, production, perception, and persistence​
C) ​product, process, print media, and psychology
D) ​product, price, placement, and promotion
E) ​product, presentation, publication, and provocative images

Question 52

Which cultural group is most likely to avert their eyes as a sign of respect?​

A) ​African Americans
B) Latinos​
C) Germans​
D) Native Americans​
E) Italians​

Question 53

Television, video, computers, radios, and magazines used by target audiences are all what types of channels?​

A) ​persuasive
B) influence​
C) peer​
D) subliminal​
E) educational​

Question 54

Matching
a.Low-context cultures usually
b.High-context cultures usually
regard actual words as more important than how they are said.

Question 55

According to marketing experts, the most effective presentation of a message requires a combination of pictures, sounds, and words in broadcast and what other type of media?​

A) ​computer ads
B) direct mail​
C) print​
D) e-mail​
E) word of mouth​

Question 56

Mass media campaigns are believed to influence a change in health behavior in approximately what percentage of the target audience?​

A) ​20 percent
B) 10 percent​
C) less than 1 percent​
D) 15 percent​
E) 30 percent​

Question 57

Which immigrants have developed many methods, such as saying "maybe," to avoid a negative response?​

A) ​Africans
B) French​
C) Japanese​
D) Germans​
E) Native Americans​

Question 58

What type of evaluation keeps track of progress throughout an educational program?​

A) ​process
B) summative​
C) public​
D) complex​
E) progressive​

Question 59

Many researchers recommend the universally accepted format of _____ to deliver an educational message.

A) ​role-playing
B) ​storytelling
C) ​translation
D) ​e-mail
E) ​comparative analysis

Question 60

What are the primary tools of the clinician following diagnosis?​

A) ​tests
B) words​
C) pills​
D) prayers​
E) scalpels​

Question 61

Relate the "marketing mix" used in marketing a new brand of laundry detergent to a new health behavior being marketed for adoption.

Question 62

Why is the in-depth interview essential in intercultural counseling?

Question 63

What are some of the low-context cultures described in the text, and what attributes of their communication style are specifically low context?

Question 64

Why might the same person use low-context communication in some situations and high-context communication in other situations?

Question 65

Researchers in effective communication have identified five ways in which misunderstandings occur that are applicable to the health care setting.List these.