Deck 17: Format and Layout of Business Documents

Question 1

Using Bcc in an email is considered unethical by some people.

Answer 1

True

Question 2

You may place the attention line ______________

A) at the top of the page, centered under the letterhead.
B) below the salutation.
C) two lines below the complimentary close.
D) on the first line of the inside address.

Answer 2

D

Question 3

Mailing notation,such as "Special Delivery" or "Registered Mail," is typed on the envelope instead of the letter.

Answer 3

False

Question 4

Which of the following is a salutation?

A) Dear Professor Milford:
B) Re: Esteemed Professor Milford,
C) Thank you, Professor Milford,
D) Attention: Professor J. J. Milford

Question 5

The design for letterhead stationery should be as simple as possible.

Question 6

In business documents,dashes are typed as space,hyphen,space.

Question 7

"Sept.10th,1999" is the correct way to type the date in a letter.

Question 8

The proper sequence for the standard parts of a letter is ????????______________

A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.

Question 9

In the simplified letter format,commas follow both the salutation and the complimentary close.

Question 10

The inside address of a letter identifies the sender of the letter.

Question 11

Email messages can act as memos but not as letters.

Question 12

Canada Post abbreviations for New Brunswick,Nova Scotia,Newfoundland and Nunavut are NB,NS,NL,and NU respectively.

Question 13

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

Question 14

The second page of a letter includes a heading containing the name of the person or organization receiving the letter,the page number,and the date.

Question 15

Most envelopes used in Canadian business are No.10 (9 1/2 inches long).

Question 16

Three blank lines are left between the complimentary close and the sender's written signature.

Question 17

What is the correct format for reference initials?

A) RSR/sm
B) RSR:sm
C) RSR:SM
D) all of the above

Question 18

The quality of paper is measured by ____________

A) length and width.
B) weight and cotton content.
C) colour and texture.
D) whether or not it is imprinted with the name and address of the company.

Question 19

A memo has a complimentary close and a signature.

Question 20

To make a document look personal and interesting,vary the line length.

Question 21

When sending a memo to a long list of people,what notation should you use in the TO: position?

A) Everyone
B) See distribution list
C) 10 people
D) (leave it blank)

Question 22

The letter format in which all parts begin at the left margin is called ______________

A) block.
B) modified block.
C) simplified.
D) mixed.

Question 23

The top of a memo usually includes headings for ______________

A) date, to, from, subject.
B) department, date, subject.
C) attention, to, from, date.
D) subject, to, date.

Question 24

Canada Post scanning equipment can ______________

A) read both handwritten and typed addresses.
B) recognize both upper and lower case letters.
C) identify addresses in both official languages.
D) adhere to all of the above guidelines.

Question 25

A memo does not require a ____________________

A) second page.
B) subject line.
C) signature.
D) a TO: line.