Deck 8: Employee Socialization and Orientation

Question 1

It has been found that newcomers actively seek out the information they need rather than simply waiting for the organization to supply it to them.

Answer 1

True

Question 2

Role conflict occurs when people get mixed signals about what is expected of them on the job.

Answer 2

True

Question 3

Anticipatory socialization occurs before the individual joins the organization.

Answer 3

True

Question 4

Little research has been published about the effectiveness of orientation programs.

Question 5

Self selection means that job seekers are eliminated from the applicant pool by HR specialists called 'self selectors'.

Question 6

Self selection results in people turning down a job.

Question 7

The encounter stage of socialization begins when you make a formal commitment to join an organization.

Question 8

In your text, the process of adjusting to a new organization is called organizational joining.

Question 9

A well run orientation program should be relaxing and take place over a period of time.

Question 10

Orientation programs often suffer from a lack of follow-up with the newcomer.

Question 11

Norms are established by the employees themselves.

Question 12

As employees cross boundaries during their careers the socialization process becomes less intense and presents fewer challenges.

Question 13

An RJP can be effective during times of low unemployment.

Question 14

Realistic job previews tend to increase job satisfaction.

Question 15

An RJP can be effective when the selection ratio for the job is high (there are few applicants for each job)

Question 16

Role overload occurs when the employee does not have enough work to do.

Question 17

A problem with orientation programs is they almost never contain enough information.

Question 18

In general, RJP's have been found to have a beneficial effect on turnover, satisfaction and commitment.

Question 19

Role ambiguity means that the employee is unclear about their role in the organization.

Question 20

It is not important for an organization to continually evaluate the effectiveness of their orientation programs.

Question 21

Orientation programs provide which of the following benefits?

A)reduce newcomers stress and anxiety
B)assist newcomer in learning organizational culture and values
C)encourage development of positive attitudes
D)all of the above are benefits of new employee orientation

Question 22

Role conflict occurs when:

A)people think the role they are performing is more than they can reasonably do
B)people think they are receiving mixed messages about what is expected of them
C)people feel their roles are unclear
D)a lot of fights take place at work

Question 23

A key element in designing an effective orientation program is to:

A)include frequent interaction with supervisors and peers
B)include frequent interaction with top management
C)include frequent interaction with the HR department
D)keep the new employees in the classroom for the entire program

Question 24

Newcomers need all of the following except?

A)accurate expectations
B)a knowledge base
C)other insiders to compare their judgements with
D)a friendly supervisor

Question 25

Newcomers to an organization need to be successful in the socialization into their new organization. Insiders can provide newcomers with all of the following EXCEPT:

A)accurate expectations
B)knowledge base
C)other insiders
D)cultural bias

Question 26

According to Fisher learning about the organization includes

A)Goals, values and policies of the organization
B)The necessary skills to do the job
C)What to learn and who to learn from
D)Learning from experience on the job

Question 27

Expectations of new employees should be:

A)Very low - they are new
B)Very high - challenge them
C)Never used for new employees
D)Reasonable to reduce turnover

Question 28

All of the following are problems with new employee orientation EXCEPT:

A)too much emphasis on paperwork
B)too much selling of the organization
C)too much emphasis on an organization's mission, vision and values
D)one shot mentality

Question 29

Which individual in an organization plays a pivotal role in new employee orientation?

A)staff of HRD department
B)supervisor
C)trainer
D)co-worker

Question 30

Realistic job previews increase job satisfaction because:

A)people who get these are generally paid more money
B)it keeps people with the organization, even if it is not the place for them
C)it increases their level of personal commitment to the job and the organization
D)research shows it does not increase job satisfaction

Question 31

According to Fisher personal learning includes

A)Goals, values and policies of the organization
B)The necessary skills to do the job
C)What to learn and who to learn from
D)Learning from experience on the job

Question 32

In your text, the process of adjusting to a new organization is called:

A)organizational adjustment
B)organizational socialization
C)corporate learning
D)company adjustment time

Question 33

When an employee feels his/her role is unclear, the employee is said to be experiencing:

A)role overload
B)role conflict
C)role ambiguity
D)role uncertainty

Question 34

Anticipatory socialization begins:

A)The first day of work
B)About 10 days after you start work
C)Before you join the organization
D)About 3 months after orientation

Question 35

Which of the following is a positive outcome of socialization?

A)greater knowledge of the organization and work groups
B)the formulation of attitudes that make groups work
C)behaviors that lead to personal and organizational effectiveness
D)all of the above are benefits of socialization

Question 36

According to the text, what newcomers to an organization need MOST is (are):

A)accurate expectations of the job
B)good computer skills
C)a high level of education
D)really strong interpersonal skills

Question 37

Orientation program designers can reduce the problem of information overload by:

A)conducting the program in phases over time
B)including only essential information in the initial phase
C)following up with newcomers to assure understanding
D)providing written materials
E)all of the above would be effective

Question 38

According to Schein the dimensions of organizational roles include all of the following except:

A)inclusionary
B)functional
C)hierarchical
D)structural

Question 39

An effective program to get people started in an organization (e.g., an orientation program) is important because:

A)it will help get rid of poor performers
B)it makes sure everyone understands all company policies
C)it reduces benefit costs
D)it reduces start-up costs

Question 40

Norms are:

A)The requirements of the job
B)Company policies
C)Unwritten rules of conduct established by the group
D)Determined by Federal and State laws.

Question 41

Well run orientation programs commonly contain which of the following:

A)All information is given in 1 day
B)1 way communication from Management to the employee
C)Both technical and social information
D)A tenseness to sharpen the newcomers drive

Question 42

Role ambiguity means that:

A)The employee sees the job as more then they can do.
B)The employee is unclear of their role in the organization
C)The employee receives mixed messages about their job
D)The group norms are being violated

Question 43

Which of the following is a common objective of a new employee orientation program?

A)Reduced turnover
B)Reduced start up costs
C)Reduced newcomer stress and anxiety
D)All of the above a common objectives of orientation programs

Question 44

Organizational insiders possess all of the following, except:

A)Accurate expectations
B)Other insiders
C)A mentor
D)A knowledge base

Question 45

An RJP addresses which stage of the socialization process:

A)Encounter
B)Anticipatory
C)Mature
D)Change and acquisition

Question 46

Which of the following is not an issue that should be considered when selecting RJP content:

A)Content positive message
B)Judgmental content
C)Message source
D)Content negativity

Question 47

What is true about published research on the effectiveness of orientation programs?

A)There is very little published on them
B)They have been extensively studied and researched
C)Your book ignore this issue
D)The research is extensive, but only in training journals.

Question 48

An RJP can be delivered via

A)Printed media
B)Discussions
C)Audiovisuals
D)All of the above

Question 49

A problem with orientation programs is:

A)information overload
B)too much paperwork
C)too much selling of the organization
D)scare tactics
E)all of the above are problems with orientation programs

Question 50

The last stage of socialization is:

A)Encounter
B)Anticipatory
C)Mature
D)Change and acquisition