Deck 10: Skills and Technical Training

Question 1

TQM stands for Total Quality Management

Answer 1

True

Question 2

Learning in apprenticeship programs is based on competency levels and not on time requirements.

Answer 2

False

Question 3

Apprenticeship training is most common in the Trucking Industry?

Answer 3

False

Question 4

Professional organizations such as ASTD almost never offer professional development training programs to their members.

Question 5

Self efficacy is a belief that one can perform a given behavior.

Question 6

ISO 9000 was revised in 2000.

Question 7

Teams should be created just to have them.

Question 8

Surveys have found that 73% of recent high school graduates lack:

A)A driver's license
B)Grammar and spelling skills
C)Computer skills
D)The ability to speak English

Question 9

Customer service training does not need any financial incentive to be effective.

Question 10

Which of the following is not a factor in the growing skills gap?

A)The lack of basic skills of many high school graduates
B)The increased sophistication of jobs
C)The growing number of racial minorities and non-English speaking immigrants
D)The aging of the workforce

Question 11

One role of the HRD group is to monitor that training is going as planned.

Question 12

A team is a group of individuals seen as linked in a social structure.

Question 13

Basic skills/literacy education deals with upgrading reading, writing and computational skills.

Question 14

Behavior modeling training has been found to be the most effective means for computer software training.

Question 15

Traditional sales techniques are being replaced by more consultative approaches.

Question 16

Technical training would include training in operating a computer driven machine?

Question 17

VPP stands for the Voluntary Protection Program.

Question 18

TQM stands for Total Quality Maintenance

Question 19

Over 20% of U.S. adults can be classified as below basic in "quantitative literacy"?

Question 20

SPC stands for Standard Practice Concept.

Question 21

The lost work day index (LWDI) is:

A)Number of workdays missed due for illness divided by total number of employees times 10
B)Number of workdays missed due to personal injury divided by total number of employees times 100
C)Number of workdays missed due to personal injury divided by total number of hours worked times 1000
D)Number of workdays missed due to sick children divided by total hours worked times 10

Question 22

OSHA stands for:

A)Occupation Safety and Health Act
B)On site Safety and Health Act
C)Oregon Safety and Health Act
D)Occupation Sales and Healing Act

Question 23

Which of the following is TRUE of the School to Work Opportunities Act?

A)federal grants are made to schools
B)employers must notify the government of plant closings
C)no training is encouraged by this act
D)none of the above are benefits of this Act

Question 24

What role do labor unions play in apprenticeship and technical skills training?

A)none - it would violate the National Labor Relations Act
B)none - unions have shown no interest in this area
C)they are generally a full partner with the company in these programs
D)in effective programs, the Union usually takes an adversarial role and opposes company training

Question 25

An effective Safety training would include all of the following except:

A)Employee involvement
B)Management support
C)Regular safety training
D)A focus on training not monitoring standards and behaviors

Question 26

Which of the following is a common characteristic of basic skills/literacy programs?

A)Large group lectures
B)Videos done as cartoons
C)Aptitude testing
D)Pass/fail tests at the end of training

Question 27

According to OSHA the lost work day index average is

A)30 days per 100 employees
B)300 days per 10 employees
C)2.4 days per 100 employees
D)300 days per 100 employees

Question 28

Which kinds of training may be needed to prepare new immigrants to enter the U.S. workforce?

A)Basic skills
B)Homemaking
C)English as a second language
D)Both A & C will be needed

Question 29

Basic skills include:

A)MS word
B)Excel
C)Driving a stick shift car
D)Reading, writing and math

Question 30

Which of the following is TRUE of the School to Work Opportunities Act?

A)federal grants are made to schools
B)success is dependent upon a coordinated effort of all participants
C)employers benefit from a trained labor pool
D)all of the above are parts of this Act

Question 31

The Worker Adjustment and Retraining Notification Act (WARN) requires:

A)Unemployment pay for fired workers
B)60 days notice of plant closures for employers with over 100 employees
C)100 days notice of plant closures for employers with over 60 employees
D)notice only to senior managers of plant closings

Question 32

All of the following are types of teams EXCEPT:

A)department
B)quality circle
C)self managed
D)cross functional

Question 33

Which of the following is considered a basic employee skill?

A)Windows 98
B)reading
C)simple machine operation
D)driving a car

Question 34

Apprenticeship training:

A)is an old concept, traced to the middle ages
B)was created by Lyndon Johnson in 1965
C)is no longer used
D)will probably be President Clinton's major legacy

Question 35

Which of the following lists the common characteristics of designing basic skills/ literacy programs?

A)performance test / one-on-one tutoring
B)performance test / small group discussion
C)aptitude test / small group instruction and one-on-one tutoring
D)aptitude test / small group instruction

Question 36

The Federal Government's current role in providing basic skills training is best defined as:

A)non-existent - all funding was canceled by Ronald Reagan
B)modest - mainly through the Basic Skills Training Act
C)huge and growing - mainly through the Department of Education
D)substantial - through the Job Training & Partnership Act and Workforce Investment Act

Question 37

By 2014 the racial minorities will account for how much of the U.S. workforce?

A)Over one-third
B)About 10%
C)Well over 50%
D)Almost 75%

Question 38

Which of the following in not a positive outcome of a successful apprentice program?

A)Reduced training costs
B)Increased turnover
C)Meeting the labor demands of industry
D)Reduced absenteeism

Question 39

A license can generally be granted by:

A)a professional organization
B)a state government
C)labor unions
D)a and b above

Question 40

Customer service training is an example of:

A)KSAO training
B)Interpersonal skills training
C)Technical skills training
D)Sales training

Question 41

Joint training programs involve the company and

A)The Federal Government
B)The IRS
C)A labor union
D)A University

Question 42

All of the following is not a category of adult literacy:

A)Computer literacy
B)Prose literacy
C)Document literacy
D)Quantitative literacy

Question 43

ISO 9000 is:

A)A set of training standards
B)A set of quality standards
C)A set of TNA gaps
D)Level 5 of Kirkpatrick's model

Question 44

An OSO is a:

A)Open sales observation
B)Open safety observation
C)Off-site safety observation
D)On-site safety observation

Question 45

Corporate Universities have been developed by:

A)Over 2000 companies
B)Almost every company with over 10 employees
C)About 20 companies world wide
D)The UW-System

Question 46

A 1995 report by the Organization of Economic Cooperation and Development estimated that what percent of US adults had reading levels below primary school.

A)5
B)21
C)50
D)2

Question 47

Safety training is particularly important for who?

A)Sales managers
B)Production workers
C)Office workers
D)Executives

Question 48

A team is:

A)A group of individuals
B)A group of individuals seen as linked in a social structure
C)The members of any work department
D)Postal workers - all part of the postal team

Question 49

Team building is:

A)Hiring new team members
B)Making a team based organizational chart
C)A form of team training
D)Worthless in the US - we are all part of the team

Question 50

The three major funding streams for the WIA (Workforce Investment Act) are:

A)Youth, adults, senior citizens
B)New immigrants,adults, displaced workers
C)Youth, adults, displaced workers
D)Youth, prisoners, displaced workers

Question 51

All of the following are variables which predict team effectiveness except:

A)A team pay system
B)Team spirit
C)Social support
D)Communication within the group

Question 52

Many customer service training programs are based on the idea that:

A)Good service keeps customers coming back
B)Bad service keeps customers challenged
C)Service doesn't matter to customers
D)Let the customer beware