Deck 16: Control: Part A

Question 1

Concertive control produces less stress for workers than bureaucratic control.

Answer 1

False
Concertive control may lead to even more stress for workers to conform to expectations than bureaucratic control, since workers must satisfy all team members, rather than only the boss.

Question 2

__________ control regulates workers' performances on the job, while __________ control measures the results of their efforts.

A) Input; behavior
B) Motivation; output
C) Concertive; normative
D) Behavior; output
E) Input; output

Answer 2

D

Question 3

Normative controls should be used when:

A) cause-and-effect relationships are clear
B) workers have been taught self-control skills
C) responsibility for task accomplishment is given to autonomous work groups
D) it is necessary to standardize all operations
E) organizational culture, values, and beliefs are strong

Answer 3

E
Exhibit 16.3. lists the methods used to determine which controls should be used.

Question 4

Control is an intermittent activity that requires periodic attention from managers once or twice a month.

Question 5

In terms of the basic methods of control, __________ control is an improvement over __________ control because it attempts to eliminate or shorten the delay between performance and feedback about the performance.

A) feedback; concurrent
B) concurrent; feedback
C) feedback; feedforward
D) feedforward; feedback
E) concurrent; stasis

Question 6

According to the text, which of the following levels of waste minimization produces the greatest minimization of waste?

A) waste prevention and reduction
B) recycle and reuse
C) waste treatment
D) waste disposal
E) waste remarketing

Question 7

One significant advantage of economic value added (EVA) is that it clearly specifies what managers should or should not do to improve financial performance.

Question 8

__________ is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

A) Optimization
B) Customer churn
C) Balanced scorecard
D) Customer defection
E) Financial ratio analysis

Question 9

The only dimension needed to measure quality is its conformance to expectations.

Question 10

The basic control process begins with:

A) either benchmarking or keystoning
B) the establishment of clear standards of performance
C) the comparison of actual performance to expected performance
D) problem identification
E) determining what corrective action will be if actual performance does not equal or exceed expected performance