Deck 2: History of Management: Part B

Question 1

_____ involves managing the daily production of goods and services.

A) Operations management
B) Resource management
C) Systems management
D) Contingency management
E) Bureaucratic management

Answer 1

A

Question 2

Frank and Lillian Gilbreth are important to management because they:

A) used motion studies to eliminate unnecessary or repetitive motions from the work process
B) proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational goals
C) realized how the principles of sociology applied to worker performance
D) viewed the organization as a system that influenced its environment and that was influenced by its environment
E) identified the four functions managers perform

Answer 2

A

Question 3

Human relations management focused on managers' roles and authority.

Answer 3

False
Human relations management focused on the psychological and social aspects of work.

Question 4

A Gantt chart can be used to track informal communication paths.

Question 5

At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing:

A) human relations management
B) group dynamics theory
C) systems management
D) contingency management
E) bureaucratic management

Question 6

Frederick Taylor is famous for:

A) developing time and motion studies
B) first defining the functions of managers
C) developing the 14 principles of management
D) creating the principles of scientific management
E) doing all of these

Question 7

A systems view of management allows managers to:

A) deal with the complex environment in which their companies operate
B) manage employee attendance
C) communicate efficiently
D) store and retrieve all types of information
E) eliminate production bottlenecks

Question 8

In a departure from mainstream management thinking, Mary Parker Follett believed:

A) rules and procedures should be applied without favoritism
B) group dynamics produces positive peer pressure
C) conflict could be beneficial
D) work specialization was the key to efficiency
E) pay should be performance-based

Question 9

According to Henri Fayol's 14 principles of management, _____ requires that each employee should report to and receive orders from just one boss.

A) unity of direction
B) centralization
C) vertical authority
D) span of management
E) unity of command

Question 10

Management ideas and practices have actually been used from the earliest times of recorded history.

Question 11

Which of the following statements about the origins of management is true?

A) Job enrichment was developed during the last half of the twentieth century.
B) Management as a field of study is only about 125 years old.
C) Information management appeared with the first computers.
D) The use of management functions would have made the building of the Egyptian pyramids more efficient.
E) All of the above statements about the origin of management are true.

Question 12

Frederick Taylor was the father of systems management.