Deck 2: History of Management: Part A

Question 1

Which of the following management theorists helped develop human relations management?

A) Max Weber
B) Mary Parker Follett
C) Henri Fayol
D) Frederick Taylor
E) Henry Gantt

Answer 1

B

Question 2

Nearly all organizations should be viewed as ______ that interact with their environments and depend on them for survival.

A) covert systems
B) open systems
C) synergistic subsystems
D) closed systems
E) entropic subsystems

Answer 2

B

Question 3

Frank and Lillian Gilbreth studied the psychology of groups.

Answer 3

False
The Gilbreths are noted for their time and motion studies.

Question 4

At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing:

A) human relations management
B) group dynamics theory
C) systems management
D) contingency management
E) bureaucratic management

Question 5

Today thanks to _____, Unverferth, a farm equipment manufacturer, was able to produce parts for its new 12-row subsoiler even without examining parts that were previously made.

A) Henry Ford
B) Henry Gantt
C) Gaspard Monge
D) Eli Whitney
E) Pietro Beretta

Question 6

The goal of scientific management was to:

A) make sure workers did not consider their work boring or repetitive
B) decreased wages for individual workers
C) eliminate conflict between workers and management
D) find the one best way to perform each task
E) find different ways to motivate workers

Question 7

The Gantt chart:

A) was a precursor to the organizational chart
B) is a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion
C) was an early method for breaking jobs down into their smallest common denominator
D) was a major tool of scientific managers and is not widely used today
E) is a method for continuous training of front-line employees

Question 8

Human relations management focused on managers' roles and authority.

Question 9

According to the principles of scientific management, work and the responsibility for the work should be divided equally between workers and management.

Question 10

How did the Industrial Revolution change jobs and organizations?

A) Managers realized the importance of synergistic tasks.
B) Managers realized the importance of customer relations.
C) Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans.
D) Skilled jobs were performed in homes rather than in factories.
E) Managers learned to use delegation.

Question 11

Technological management involves managing the daily production of goods and services.