Question 1

__________ is/are a primary source of organizational culture.&#10;A) The company's founder&#10;B) The organization's competitive strategy&#10;C) The industry in which the organization operates&#10;D) Employees&#10;E) Customers

Accepted Answer

A

Question 2

External environments are the forces and events outside a company that have the potential to influence or affect it.

Accepted Answer

External environments include factors such as economic conditions, industry competitors, government regulations, and technological advancements that can impact a company's operations and success.

Question 3

__________ involves deciding who your competitors are, anticipating competitors' moves, and determining competitors' strengths and weaknesses.&#10;A) Competitive mapping&#10;B) A market audit&#10;C) A SWOT analysis&#10;D) A proactive strategy&#10;E) A competitive analysis

Accepted Answer

The definition given in the question perfectly matches the process of competitive analysis. Therefore, the correct answer is E. The other options are not suitable: 
- A) Competitive mapping is a visualization tool used to compare the position of a company in the market with its competitors.
- B) A market audit is a thorough examination of a company's position and marketing effectiveness in the market. 
- C) A SWOT analysis is a tool used for examining a company's internal strengths and weaknesses and external opportunities and threats. 
- D) A proactive strategy refers to planning and taking appropriate steps to prevent potential problems or opportunities.

Question 4

The first step managers use to make sense of their changing environments is:&#10;A) environmental scanning&#10;B) perceptual re-engagement&#10;C) modifying budgets&#10;D) downsizing&#10;E) benchmarking

Accepted Answer

Environmental scanning is the process of gathering information about external factors in the environment, such as competitors, technology, and consumer trends. This allows managers to understand and make sense of the changing environment, and make informed decisions about how to respond to these changes. Perceptual re-engagement, modifying budgets, downsizing, and benchmarking may also be useful tools, but they are not the first step in making sense of a changing environment.

Question 5

In terms of environmental complexity, __________ environments have few environmental factors, whereas __________ environments have many environmental factors.&#10;A) non-competitive; competitive&#10;B) simple; complex&#10;C) stable; dynamic&#10;D) scarce; abundant&#10;E) market-oriented; product-oriented

Accepted Answer

The term "environmental complexity" refers to the number of environmental factors that an organization must consider. A simple environment has few environmental factors, while a complex environment has many different environmental factors. Therefore, option B is the correct answer.

Question 6

__________ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.&#10;A) Consumer confidence forecasts&#10;B) Competitive analysis&#10;C) Reactive customer monitoring&#10;D) Proactive customer monitoring&#10;E) Continuous data mining

Accepted Answer

Reactive customer monitoring is the practice of identifying and addressing customer trends and problems after they occur. It involves collecting and analyzing customer feedback, complaints, and inquiries to identify areas where improvements can be made. This approach is reactive because it relies on customers to report problems before they can be addressed.

Question 7

Which of the following is a component of Volkswagen's specific environment and will directly influence how it does business?&#10;A) Renault, a French car maker&#10;B) laws concerning air bags&#10;C) inflation&#10;D) gasoline prices&#10;E) the fact consumers are buying fewer SUVs

Accepted Answer

Renault would be a competitor, a part of the specific environment.

Question 8

Managers can use behavioral addition and behavioral substitution to:&#10;A) create benchmarks&#10;B) assess the threats and opportunities in the internal environment&#10;C) develop new products&#10;D) locate new markets for existing products&#10;E) modify corporate culture

Accepted Answer

Behavioral addition is the process of having managers and employees perform a new behavior while behavioral substitution is having managers and employees perform a new behavior in place of an old one.

Question 9

Which of the following is a characteristic of successful organizational cultures?&#10;A) adaptability&#10;B) consistency&#10;C) involvement&#10;D) a clear vision&#10;E) all of these

Accepted Answer

All of the characteristics listed (adaptability, consistency, involvement, and a clear vision) are important for creating a successful organizational culture. Adaptability allows the organization to evolve and respond to changes in the internal and external environment. Consistency ensures that employees know what is expected of them and that there is a sense of fairness and equity in the workplace. Involvement fosters a sense of ownership and commitment among employees, which can lead to increased job satisfaction and motivation. Finally, a clear vision provides direction and purpose for the organization and its employees, helping to align efforts and achieve goals.

Question 10

The two kinds of external organizational environments are the general environment that affects all organizations and the specific environment that is unique to each company.

Accepted Answer

This statement is true. The general environment includes factors such as the economy, technology, sociocultural trends, legal and political factors, and natural environment, which affect all organizations. The specific environment includes factors unique to a particular company, such as its customers, suppliers, competitors, and regulatory agencies.

Question 11

The __________ is the set of key values, beliefs, and attitudes shared by organizational members.&#10;A) industry code of ethics&#10;B) internal environment&#10;C) organizational culture&#10;D) organizational strategy&#10;E) organizational vision

Accepted Answer

The answer of The __________ is the set of key...

Question 12

A key factor influencing the relationship between companies and their suppliers is:&#10;A) how dependent they are on each other&#10;B) how much they know about each other&#10;C) how compatible their organizational cultures are&#10;D) the type of product being manufactured&#10;E) all of these

Accepted Answer

The answer of A key factor influencing the relationship between...

Deck 3: Organizational Environments and Cultures: Part B