Question 1

__________ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.&#10;A) Downward guidance&#10;B) Coaching&#10;C) Counseling&#10;D) Leading&#10;E) Supportive supervision

Accepted Answer

Coaching is a type of one-on-one communication where a manager works with an employee to improve their performance or behavior. Downward guidance and leading refer to more general directions given by a manager, while counseling typically involves more in-depth discussions on personal or emotional issues. Supportive supervision could refer to various techniques used to assist employees, including coaching, but is not specific enough to be the correct answer.

Question 2

In the perceptual process, apprehension is the process of remembering interpreted information.

Accepted Answer

In the perceptual process, retention is the process of remembering interpreted information.

Question 3

The __________ is the system of official channels that carry organizationally approved messages and information.&#10;A) downward communication channel&#10;B) upward communication channel&#10;C) horizontal communication channel&#10;D) formal communication channel&#10;E) informal communication channel

Accepted Answer

Formal communication channels are the system of official channels that carry organizationally approved messages and information. Downward, upward, and horizontal communication channels are types of communication that occur within the formal communication system. Informal communication channels are unofficial and unplanned methods of communication.

Question 4

The three formal communication channels in organizations are categorized as:&#10;A) downward, horizontal, and upward&#10;B) hierarchical, functional, and organizational&#10;C) horizontal, vertical, and grapevine&#10;D) upward, dyadic, and downward&#10;E) vertical, horizontal, and dyadic

Accepted Answer

The three formal communication channels in organizations are categorized as downward (from higher to lower level), horizontal (within the same level), and upward (from lower to higher level). Option B is incorrect as it combines different types of organizational structures. Option C includes the grapevine, which is an informal communication channel. Option D includes dyadic communication, which doesn't cover all formal communication channels. Option E is incorrect as it combines formal and informal communication channels.

Question 5

In the model of the communication process, __________ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.&#10;A) encoding&#10;B) noise&#10;C) transmission&#10;D) Feedback to sender&#10;E) the communication medium

Accepted Answer

Feedback to sender refers to the response or message of the receiver to the sender. It helps the sender to be aware of any possible miscommunication and enables them to continue communicating until the receiver understands the message.

Question 6

The steps in the basic perception process include all of the following EXCEPT:&#10;A) attention&#10;B) organization&#10;C) analysis&#10;D) interpretation&#10;E) retention

Accepted Answer

The basic perception process includes attention, organization, interpretation, and retention. Analysis is not a step in the basic perception process.

Question 7

In which of the following cases would written communication be preferable to oral communication?&#10;A) when immediate feedback is needed&#10;B) when messages are complex and ambiguous&#10;C) when messages are emotion laden&#10;D) when messages are very simple&#10;E) when paralanguage is required

Accepted Answer

The answer of In which of the following cases would...

Question 8

__________ is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).&#10;A) Closure&#10;B) A defensive bias&#10;C) A self-serving bias&#10;D) The fundamental attribution error&#10;E) Overreward

Accepted Answer

The self-serving bias is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes). This bias is often used to protect our self-esteem and maintain a positive self-image.

Question 9

__________ is the withholding of information about organizational problems or issues by employees.&#10;A) Organizational silence&#10;B) Organizational filtering&#10;C) Negative grapevining&#10;D) Lower-level filtering&#10;E) Communication shutdown

Accepted Answer

Organizational silence refers to the intentional withholding of information or feedback about organizational problems or issues by employees. This can lead to a lack of transparency, difficulty in addressing issues, and potentially negative consequences for the organization.

Question 10

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

Accepted Answer

This statement is based on research and studies that have found a strong correlation between effective listening skills in managers and positive outcomes such as higher employee satisfaction, retention, and career advancement opportunities.

Question 11

One of the best ways for top managers to hear what others feel and think is through:&#10;A) company hotlines&#10;B) surprise visits&#10;C) survey feedback&#10;D) frequent informal meetings&#10;E) participative management

Accepted Answer

The answer of One of the best ways for top...

Question 12

The first thing that managers need to recognize when communicating feedback one-on-one to employees is that feedback can be:&#10;A) constructive or destructive&#10;B) bureaucratic or participative&#10;C) regulated or unregulated&#10;D) formalized or unformalized&#10;E) extrinsic or intrinsic

Accepted Answer

The answer of The first thing that managers need to...

Question 13

In the __________ type of grapevine communication network, one &#34;highly connected&#34; individual shares information with many other managers and workers.&#10;A) star chain&#10;B) gossip chain&#10;C) cluster chain&#10;D) leader chain&#10;E) linear

Accepted Answer

The answer of In the __________ type of grapevine communication...

Deck 15: Managing Communication: Part B