Deck 13: Project Stakeholder Management

Question 1

Stakeholders might change during a project due to employee turnover, partnerships, and other events.

Answer 1

True
Explanation: Stakeholders might change during a project due to employee turnover, partnerships, and other events.

Question 2

Project management software tools normally do not promote the use of Facebook as a forum to promote project activities.

Answer 2

False
Explanation: Although many organizations do not promote the use of Facebook at work, several project management software tools include functionality like Facebook's to encourage relationship building on projects.

Question 3

_____ involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them.

A)Identifying stakeholders
B)Planning stakeholder management  
C)Managing stakeholder engagement
D)Controlling stakeholder engagement

Answer 3

A
Explanation: Identifying stakeholders involves identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. The main output of this process is a stakeholder register.

Question 4

Sensitive information can be included in the stakeholder register as very few people in the organization have access to it.

Question 5

The main output of the _____ process is the stakeholder register.

A)Planning stakeholder management
B)Identifying stakeholders  
C)Managing stakeholder engagement
D)Controlling stakeholder engagement

Question 6

The stakeholder management plan should not be accessible to all stakeholders.

Question 7

Though stakeholders cannot be controlled, their level of engagement can be controlled.

Question 8

Project stakeholder management has resonances with project cost management and project time management.

Question 9

_____ is the new knowledge area identified by the Project Management Institute.

A)Project stakeholder management
B)Project communication management  
C)Project risk management
D)Project procurement management

Question 10

Projects often do not cause any changes in an organization.

Question 11

Internal stakeholders include top management, other functional managers, and other project managers.

Question 12

Project stakeholder management has only recently been identified as an entire knowledge area by the Project Management Institute.

Question 13

Groups representing consumer, environmental, or other interests can be identified as project stakeholders.

Question 14

The main output of the identifying stakeholders process is the project charter.

Question 15

Issue logs can be used to address issues related to other knowledge areas like project scope management or project quality management.

Question 16

Communications software like e-mail, blogs, Web sites, texts, and tweets can aid in stakeholder communications.

Question 17

Key stakeholders need not be invited to participate in a kick-off meeting.

Question 18

A leading stakeholder is one who is aware of the project and is neither supportive nor resistant to it.

Question 19

Communication and interpersonal skills are important for successful project stakeholder management.

Question 20

The stakeholder management plan is always a formal document.

Question 21

A simple way to document basic information on project stakeholders is by creating a(n) _____.

Question 22

Government officials and concerned citizens would be classified as _____ project stakeholders.

Question 23

A(n) _____ is a tool used to document, monitor, and track problems that need resolution.

A)requirements traceability matrix
B)Gantt chart  
C)power/interest grid
D)issue log

Question 24

Doctors who have been co-opted to actively participate in a project related to using information technology for chronic health problems would be examples of _____ stakeholders.

A)supportive
B)leading  
C)resistant
D)neutral

Question 25

_____ can be perceived as enemies or allies by stakeholders depending on the outcomes of a project.

Question 26

The purpose of _____ is to identify all people or organizations affected by a project, to analyze their expectations, and to effectively engage them in project decisions throughout the life of a project.

Question 27

Which of the following is true about identifying stakeholder?

A)The project manager's family is not a potential stakeholder. 
B)It is not very difficult to identify stakeholders. 
C)Stakeholders with indirect ties to the project need not be engaged with. 
D)Stakeholders do not change during a project

Question 28

_____ involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed.

A)Planning stakeholder management
B)Identifying stakeholders  
C)Managing stakeholder engagement
D)Controlling stakeholder engagement

Question 29

The project team must take corrective action if stakeholders with high interest and high power are categorized as _____.

A)resistant
B)neutral  
C)supportive
D)leading

Question 30

A(n) _____ is a technique for analyzing information to determine which stakeholders' interests to focus on and how to increase stakeholder support throughout the project.

Question 31

The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.

A)high interest/low power
B)high interest and high power  
C)low interest/ low power
D)low interest/high power

Question 32

_____ can be classified as internal to the organization or external.

Question 33

One of the main outputs of the _____ process are the issue logs.

A)Planning stakeholder management
B)Identifying stakeholders  
C)Managing stakeholder engagement
D)Controlling stakeholder engagement

Question 34

The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.

A)high interest/low power
B)high interest and high power  
C)low interest/ low power
D)low interest/high power

Question 35

_____ are individuals, groups, or organizations who may affect, be affected by, or perceive themselves to be affected by a decision, activity, or outcome of a project.

Question 36

After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

A)stakeholder management plan
B)stakeholder register  
C)issue log
D)power/interest grid

Question 37

The stakeholder register is the output of the _____ process of project stakeholder management.

A)initiating
B)planning  
C)executing
D)monitoring and controlling

Question 38

The main output of the identifying stakeholders process is the _____.

Question 39

Scope, time and cost goals in order of importance can be ranked on a(n) _____.

A)requirements traceability matrix
B)expectations management matrix  
C)responsibility assignment matrix
D)probability matrix

Question 40

The project sponsor, project team and the support staff would be the _____ project stakeholders.

Question 41

Identify and describe the four processes involved in project stakeholder management.

Question 42

A(n) _____ is a tool used to group stakeholders based on their level of authority and their level of concern for project outcomes.

Question 43

A(n) _____ stakeholder is one who is aware of the project and its potential impacts and actively engaged in helping it succeed.

Question 44

A(n) _____ is a tool that is used to document, monitor, and track problems that need resolution.

Question 45

What is a stakeholder register and what information must be included in it?

Question 46

A(n) _____ is a tool that helps clarify expectations and lists project measures of success as well as priorities, expectations, and guidelines related to each measure.

Question 47

What must be the contents of the stakeholder management plan?

Question 48

A(n) _____ stakeholder is one who is oblivious to a project and its potential impact.

Question 49

A(n) _____ stakeholder is one who is aware of the project and is neither supportive nor resistant.

Question 50

The _____ is a formal or informal document that helps project teams to effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.