Deck 11: Employee Counseling and Wellness Services

Question 1

Exercise and fitness programs are popular among large employers

Answer 1

True

Question 2

Confidentiality is of no concern to employees in counseling?

Answer 2

False

Question 3

A necessary ingredient for an effective employee counseling program is a clear and well-enforced policy about employee confidentiality?

Answer 3

True

Question 4

An alcoholic employee may be fired for wrecking a company car while under the influence - if that offense is one others have been fired for.

Question 5

After the baby boom the birthrate in the US declined.

Question 6

Employee counseling services should always be outsourced to get the best possible program.

Question 7

Employees must contact the EAP through their supervisor.

Question 8

A stressor is an internal force affecting an individual.

Question 9

A HPP is a Health Promotions Program

Question 10

Stress is easy to define and identify?

Question 11

Reasonable accommodation for substance abuse generally is interpreted to mean that abusers can be fired immediately upon uncovering their abuse problem.

Question 12

In general internal EAP's offer more services than do external EAP's.

Question 13

The text suggests that there is already adequate research into the effectiveness of EAP's and no more is needed at this time.

Question 14

Records on EAP utilization by an employee should be kept as part of their regular personnel file.

Question 15

EAP's are based on the assumption that work is the cause of an employee's problems.

Question 16

Most managers and supervisors are well-trained to deal with serious employee personal problems.

Question 17

Employers see healthcare costs as a major factor in encouraging counseling programs for employees.

Question 18

Substance abuse,while found in the U.S.population,is not a problem in the workplace,since most abusers do not have jobs.

Question 19

The author believes that participation in employee counseling programs should be mandatory if they are to be effective.

Question 20

Over one half of the U.S.population is at risk from hypertension.

Question 21

Employee counseling services began:

A) Around 1900
B) In 1964 after the EEO laws
C) In 1991 with the ADA
D) In the late 1980's due to increasing drug use by employees

Question 22

Health promotion programs (HPPs)include all of the following EXCEPT:

A) exercise programs
B) smoking cessation programs
C) assertiveness training programs
D) nutrition and weight control programs

Question 23

Using role-play techniques is a good way to training supervisors in their role in employee counseling.

Question 24

According to your text,which of the following are necessary for an employee counseling program to be effective?

A) top management support and commitment
B) a clear employee confidentiality policy
C) maintenance of records for the program to be evaluated
D) all of the above are necessary for such programs to be effective

Question 25

Of the following,the biggest concern that employees have about employee counseling services is:

A) cost (how much they will have to pay for the services?)
B) confidentiality (who will know that they have received counseling? )
C) credentials ( does the counselor have the proper training to do the counseling?
D) evaluation ( has research shown that the counseling is effective?

Question 26

Over the last 25 years the obesity level in the US has remained relatively constant.

Question 27

EAP's first began in the US in:

A) 1960's - the drug era
B) 1970's - baby boomers come of age
C) 1940's - alcoholism
D) 1890's - The Victorian era

Question 28

Negative attitudes toward overweight people are widespread in the US.

Question 29

A typical employee counseling program includes:

A) Problem identification and counseling
B) Referral and treatment intervention
C) Discipline and follow up
D) Both A and B are typically included

Question 30

What is true about alcoholism in the US?

A) Only about 1 million people have an alcohol problem
B) it contributes to absenteeism, turnover and work related accidents
C) it is a personal problem and almost never involves the employer
D) almost one-half of workers are alcoholics

Question 31

The typical counseling program begins with:

A) A customer complaint
B) An employees request for time off
C) The identification of a problem
D) A supervisors disciplinary action

Question 32

An EAP is an:

A) Educational Assistance Plan
B) Employee Assistance Program
C) Employers Asset Plan
D) Employee Aid Program

Question 33

One way to meet the Americans with Disabilities Act (ADA)requirement for "reasonable accommodation" is to:

A) offer the employee counseling via an EAP
B) fire the employee and let workers compensation handle the accommodation
C) offer the employee the chance to go to a stress reduction program
D) reasonable accommodation is not required by the ADA

Question 34

Gambling is:

A) lots of fun - especially on weekends
B) addictive to between 2 and 8 million Americans
C) only a problem in Las Vegas and Atlantic City
D) illegal in most states

Question 35

The act that requires mental health coverage be equivalent to other medical benefits for many employers is the:

A) ADA
B) Drug-Free Workplace Act
C) Mental Health Parity Act
D) Healthcare Rebuilding Act

Question 36

An effective employee counseling service requires:

A) Top management support
B) A clear set of policies and guidelines
C) Coverage of services by the health insurance plan
D) All of the above are needed

Question 37

A necessary ingredient for an effective employee counseling program is:

A) Support of top management
B) Health insurance benefit coverage for services
C) Union cooperation
D) All of these are needed

Question 38

The Drug-Free Workplace Act:

A) covers only Federal contractors and grant receivers
B) covers all US employers
C) applies only to big companies
D) cover only the Federal government

Question 39

Which of the following statements is TRUE concerning employee assistance programs (EAPS)?

A) the number of EAPS in the United States has decreased significantly since the
1970s
B) they began in the 1940s to help employees deal with illegal drug use
C) they are based on the premise that work is very important to people
D) they focus primarily on drug and alcohol problems, rather than work
Performance problems

Question 40

According to studies:

A) mental health is not a problem
B) mental health medical claims are almost never made
C) mental health in the US has been almost eliminated
D) almost one-quarter of US has some type of diagnosable mental disorder each year

Question 41

What percentage of the US population are overweight or obese?

A) 20
B) 98
C) 10
D) 68

Question 42

The benefits of health and wellness programs:

A) Have never been studied
B) Generally far outweigh the cost of such programs
C) Are far less than the cost of these programs
D) Have been found to be about the same as the costs of such programs.

Question 43

What is true about smoking in the US?

A) Only 5% of the population smokes
B) It has declined since 1965 but is still high
C) Almost 50% of people smoke
D) It has increased since 1965

Question 44

An employee wellness program encourages employees to:

A) lose weight
B) eat better
C) develop an exercise program
D) these are all part of the program

Question 45

A typical skills acquisition intervention to deal with stress would include:

A) Time management training
B) Safety training
C) A stress management lecture
D) A video on stress

Question 46

The effectiveness of EAP's is:

A) simply totally unknown
B) considered very poor by almost everyone
C) still up in the air totally
D) generally accepted

Question 47

Defining success in employee counseling programs is:

A) Easy to do
B) Done mostly by line managers
C) Commonly done by organizations
D) Difficult to do

Question 48

The ADA permits companies to:

A) Not hire unhealthy people
B) Hire people based on their ability to do the job
C) Not hire smokers and alcoholics at all
D) Hire only very healthy people

Question 49

EAP's are based on the idea that:

A) work is irrelevant to most people
B) work matters only to workaholics
C) work is important to most people
D) work and personal problems are unrelated

Question 50

Which of the following is not a behavior pattern that may indicate a substance abuse problem?

A) Asking to work a lot of over time
B) A high accident rate for an employee
C) Frequent absenteeism
D) Missing deadlines and generally doing poor work

Question 51

Potential negative outcomes of employee counseling programs include all of the following except:

A) Increased worker's compensation costs
B) Conflicts between smokers and non-smokers
C) Increased scheduling problems due to program participation
D) Reduced motivation and job satisfaction

Question 52

An SMI is:

A) Stress Management Improvement program
B) Street Maintenance improvement
C) Stress Management intervention
D) Stupid Management Invention

Question 53

All of these are disadvantage of in-house counseling programs except:

A) Lack of needed resources
B) They are always more expensive to run
C) Reluctance of some employees to use the service
D) Concern with confidentiality

Question 54

Stress on the job is:

A) Rare
B) Found but costs US companies little money
C) Expressed most frequently as job dissatisfaction
D) Common but not seen as really impacting work

Question 55

In addition to rising healthcare costs a major factor promoting organizational interest in employees' well-being is:

A) The aging population
B) Immigration reform
C) Globalization
D) Shortage of skilled workers

Question 56

According to O'Donnell which of the following is true

A) Level I focuses on direct behavior change
B) Level II focuses on education only
C) Level III focuses on the organizational environment
D) Level I focuses on the organizational environment

Question 57

In most EAP's supervisors are:

A) trained in 'constructive confrontation'
B) not part of the program
C) ignored
D) not trained at all - they are not medical specialists are they

Question 58

The Mental Health Parity Act of 1996 covers:

A) all US employers
B) only Federal and State employees
C) mental health healthcare coverage
D) both mental health and dental coverage

Question 59

Behavioral change wellness programs include all of the following except:

A) Smoking cessation
B) Blood analysis
C) Weight loss
D) Exercise and fitness