Deck 6: Implementing HRD Programs

Question 1

Static media involves both words and images that are fixed.

Answer 1

True

Question 2

Job rotation involves moving different people into one job to see who is the best worker?

Answer 2

False

Question 3

A reflective question mirrors what someone else said.

Answer 3

True

Question 4

The three categories of training are: on the job,classroom and trial and error.

Question 5

Role plays are very seldom used by organizations for training?

Question 6

The intranet uses internal computer networks for training while the Internet uses world wide computer networks.

Question 7

Computer based training will be less important in the next 20 years.

Question 8

Classroom training is training conducted within the normal work setting.

Question 9

A case study presents a story about an organization and asks the trainees to analyze the situation.

Question 10

Social learning theory suggests we learn best from listening to others talk.

Question 11

A key disadvantage of the lecture method of training is the lack of sharing of ideas among trainees.

Question 12

Blended learning combines technology enhanced and traditional classroom instruction?

Question 13

On the job training (OJT)is the most common type of training found?

Question 14

Structured on the job training is normally conducted by a trainer who is assigned and recognized and rewarded for the job.

Question 15

Job rotation can be best done by working in one department for a long time

Question 16

The primary advantage CBT has over other methods of training is its low cost.

Question 17

In using the discussion method one of the trainer's jobs is to see that only really smart people participate in the discussion.

Question 18

A key element of JIT is preparing the learner.

Question 19

When deciding which training method to use it is useful to consider the current level of expertise of the trainees?

Question 20

Discussion is a form of classroom training.

Question 21

Coaching typically involves:

A) The learner and his/her supervisor
B) A classroom setting
C) A form of OJT
D) A senior executive

Question 22

Which of the following is NOT TRUE about on-the-job training (OJT)?

A) it is typically less expensive than off-the-job training
B) it provides trainees with an immediate opportunity to practice the tasks on the job
C) customers are usually very forgiving of the inconvenience they experience when served by someone who is learning on-the-job
D) if OJT is used with heavy equipment, this may pose a safety threat for those who are working nearby

Question 23

Which of the following is not a primary category of classroom training?

A) Job instructional training
B) Lecture
C) Audiovisual methods
D) Discussion

Question 24

In Job Instruction Training,which of the following shows the steps in their proper order?

A) show the behavior, trainee practice, motivate the trainee, follow-up
B) show the behavior, motivate the trainee, trainee practice, follow-up
C) motivate the trainee, show the behavior, trainee practice, follow-up
D) motivate the trainee, trainee practice, show the behavior, follow-up

Question 25

Classroom training contains the following components EXCEPT:

A) coaching/ mentoring
B) discussion
C) lecture
D) Audiovisual media

Question 26

A training scenario where a new employee receives training in the environment where the trainee will be working is called?

A) just in time training
B) coaching/ mentoring
C) on the job training
D) job rotation

Question 27

In Job Instruction Training,which of the following steps is not part of the process?

A) always have a video ready
B) show the behavior
C) motivate the trainee
D) let the trainee practice

Question 28

The question "Can you tell me about your most recent experience in a positive customer situation?" is an example of a:

A) a direct question
B) a reflective question
C) an open-ended question
D) a situational question

Question 29

A simulation requiring participants to set priorities and make management decisions is called:

A) case study
B) scenario study
C) behavioral modeling
D) an in-basket exercise

Question 30

The use of internal computer networks for training purposes is known as

A) intranet based training
B) computer based training
C) e-learning
D) e-education

Question 31

Which of the following is true about on the job training (OJT):

A) It is rarely used
B) It involves going to an off- work location
C) It is done only by professional trainers
D) It involves training at a trainees regular work station

Question 32

Mentoring involves:

A) The learner and his/her supervisor
B) A classroom setting
C) A form of OJT
D) A senior executive

Question 33

The approach to computer-aided training that is able to determine the learner's performance based upon their pattern of responses is:

A) teleconferencing
B) intelligent computer-assisted instruction
C) computer-assisted instruction via CD-ROM
D) Intranet-based training

Question 34

The physical environment is very important in supporting a learning process.Which is NOT a factor of the physical environment?

A) seating
B) comfort, well being
C) food, catering
D) physical distraction

Question 35

In the discussion method,a question that mirrors what someone has said to make sure that the message was received as intended is a(n)question.

A) direct
B) reflective
C) open-ended
D) diabolical

Question 36

JIT stands for:

A) Just in time training
B) Just intuition training
C) Job intuition training
D) Job instruction training

Question 37

When properly done the lecture method can be an effective way to facilitate the transfer of:

A) New skills
B) Using a computer program
C) Factual information
D) Lecture doesn't work well for any of the above

Question 38

Which sequence of training events best describes Job Instruction Training (JIT)?

A) present the task, practice, follow-up, correction
B) present the task, feedback, practice, follow-up
C) prepare the worker, feedback, practice, follow-up
D) prepare the worker, present the task, practice, follow-up

Question 39

Which training method is generally thought to be most effective at developing the analytical and problem-solving skills of trainees?

A) videotape
B) lecture
C) case study method
D) teleconferencing

Question 40

Job rotation is frequently used to train:

A) highly skilled production workers
B) first-level managers
C) top executives
D) workers with limited skills

Question 41

Which of the following is not a guideline for an effective overhead presentation?

A) Present one major idea on each slide
B) Assume that the equipment will work when you start
C) Make your slides interesting - use color and images
D) Make your letters large enough to read

Question 42

The physical environment of a training program:

A) Does not matter - people can learn anywhere
B) Should be designed to enhance learning
C) Is usually left up to the Hotel
D) Is always determined by top management

Question 43

Role plays are most effective when they include:

A) A feedback session after the role play
B) Only experienced managers
C) Only inexperienced trainees
D) Females and minorities

Question 44

Outdoor training includes:

A) Low ropes courses
B) High ropes activities
C) Wilderness adventures
D) All of the above

Question 45

An effective discussion needs:

A) A skilled facilitator
B) Sufficient time for a good discussion
C) A common reference point for trainees
D) All of the above are needed

Question 46

Blended learning combines what types of instruction?

A) Technology enhanced and traditional classroom
B) Audio and video
C) Lecture and power points
D) On the job and classroom

Question 47

Which of the following is not a design principle for effective e-learning materials?

A) Select a realistic problem
B) Focus on only 1 of the senses to avoid confusing learners
C) Provide the simplest possible instructions
D) Try to incorporate both flexible and structured lessons.

Question 48

Kaizen is:

A) The Japanese philosophy of continuous improvement
B) The head of ASTD
C) A new way of doing on the job training
D) An instructor at UWW

Question 49

The case study approach is often criticized because it can:

A) Cause group think
B) Cause the trainees to be actively engaged
C) Be based on real situations
D) Take too much valuable lecture time

Question 50

A common example of self-paced training is:

A) Listening to a lecture
B) Driving a car
C) Flying and airplane
D) Computer training

Question 51

Experiential learning is:

A) Active learning - it engages the trainee
B) Passive learning - sit and listen
C) OJT with no training provided
D) Passive - take notes and keep quiet

Question 52

What is true about Outdoor training?

A) Results of effectiveness are mixed
B) It always works
C) It is all games not training
D) It has not been used since World War II

Question 53

A problem with role plays is:

A) They take too much time
B) Role players take them too seriously
C) They may be viewed as fun and not transfer to work
D) They are too difficult to develop

Question 54

Which of the following is not a guideline for an overhead presentation?

A) Have a clear outline of your presentation
B) Make sure everyone can see your presentation from where they are sitting
C) Read each bullet point exactly as written
D) Point at the transparency to emphasize a point, not at the screen.

Question 55

ICAI stands for

A) Intelligent computer assisted instruction
B) IBM computer assisted instruction
C) Intelligent comprehensive aided instructors
D) None of the above are correct

Question 56

CBT stands for:

A) Company based training
B) Census bureau training
C) Computer based training
D) Company bureaucrat training

Question 57

Dynamic media would include:

A) Overheads
B) CD-ROMs
C) Handouts
D) Powerpoints

Question 58

Experiential training methods include all of the following except:

A) Case studies
B) Role Play
C) Seeing a video
D) Management games

Question 59

Behavior modeling does not include:

A) Observing a model of performance
B) Discussing the model
C) Practicing the behavior
D) Listening to a lecture on how to do something

Question 60

An In-basket exercise is designed to:

A) Test what the trainees already know
B) Assess the trainee's ability to establish priorities
C) Evaluate the training program
D) Assess the learning gap before training