Deck 13: Communication and Information

Question 1

Some messages do not need to be converted to symbolic forms to be sent.

Answer 1

False

Question 2

A channel is an actual physical product.

Answer 2

False

Question 3

Filtering refers to how a listener hears only what he or she wants to hear.

Answer 3

False

Question 4

Selective perception involves deception on the part of the person sending a message.

Question 5

Emotions can cause a single message to be interpreted in two different ways.

Question 6

In order to be sent, a message needs to be decoded.

Question 7

Active listening requires a listener to have empathy, the ability to suspend judgment when listening.

Question 8

Jargon never improves communication.

Question 9

Success in communication always involves reasoning skills.

Question 10

Responsibility for completeness requires an active listener to make sure she has heard the speaker's entire message.

Question 11

Verbal intonation can be a part of written communication.

Question 12

Everything a manager does involves communication.

Question 13

Feedback is a response that confirms a message.

Question 14

An example of filtering is telling your boss what she wants to hear.

Question 15

Verbal intonation refers to how loud the speaker speaks.

Question 16

One disadvantage of verbal communication is that it is hard to get feedback.

Question 17

When information is passed to senior level managers, it is usually edited and filtered to put the speaker in the best possible light.

Question 18

One advantage of a written communication is that it provides a record of the information.

Question 19

Body language and facial expressions are the only forms of nonverbal communication.

Question 20

Nonverbal communication is a minor part of the communication that takes place during a conversation.

Question 21

The purpose of feedback is to ensure that a message was received and understood.

Question 22

In Japan, managers use formal communication to seek consensus.

Question 23

Electronic communication is not admissable in court, so employees don't need to worry about what they say online.

Question 24

Emotions rarely interfere with effective communication.

Question 25

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

Question 26

In the United States, most managers tend to prefer informal over formal communication.

Question 27

The average person can take in information at a much faster rate than is communicated through speech.

Question 28

Most shorthand abbreviation messages originate in the "culture" of text messaging.

Question 29

Jargon has no place in effective communication.

Question 30

An active listener should not interrupt the speaker by asking questions.

Question 31

Nonverbal communication is an important part of active listening.

Question 32

There is no difference between males and females in communication style.

Question 33

Selective perception involves a listener hearing what he or she wants to hear.

Question 34

Communication in the U.S.business world typically does not strive for clarity.

Question 35

Language that is acceptable for one audience can be a barrier to effective communication for another audience.

Question 36

Active listening requires making super-quick judgments immediately after a person begins speaking.

Question 37

In today's world, modern devices prevent the possibility of information overload.

Question 38

Companies save money without suffering any negative consequences by using email to replace large face-to-face meetings.

Question 39

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

Question 40

A drawback to instant messaging is that it creates security problems.

Question 41

Along the grapevine, ________.

A)good news travels fastest
B)bad news travels slowly
C)good news travels slowest
D)bad news travels fastest

Question 42

A spelling mistake in a message is an example of ________.

A)an encoding error
B)a decoding error
C)a transmission error
D)a receiver error

Question 43

The channel is the ________.

A)actual physical product from the source that conveys a purpose
B)person who receives the message
C)medium that the messages travels through
D)person who sends the message

Question 44

A live singing performance allows the audience to perceive ________ forms of communication.

A)verbal, body language, and verbal intonation as
B)only verbal
C)only nonverbal
D)body language, facial expressions, and verbal intonation as

Question 45

Skills, attitudes, knowledge, and social cultural systems affect ________.

A)the sender only
B)the receiver only
C)neither the sender nor the receiver
D)both the sender and the receiver

Question 46

You would expect to find a grapevine with the most accurate rumors in ________ organization.

A)an organic
B)a mechanistic
C)a hierarchical
D)an authoritative

Question 47

The communication process begins with this.

A)a receiver
B)a message
C)a thought or purpose
D)an encoded message

Question 48

Reading is an example of this communication step.

A)feedback
B)encoding
C)sending
D)decoding

Question 49

Verbal intonation is a form of ________.

A)verbal communication
B)body language
C)nonverbal communication
D)facial expression

Question 50

For managers, communication can't be overemphasized because ________ requires communication.

A)decision making
B)planning
C)supervising and monitoring employees
D)everything a manager does

Question 51

The great advantage of a written message is that it ________.

A)is informal
B)is easy to provide feedback for
C)is unambiguous
D)provides a permanent record

Question 52

A ________ is the actual physical product encoded by the source.

A)channel
B)message
C)thought
D)source

Question 53

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

A)social-cultural system
B)environmental conditions
C)volume
D)political conditions

Question 54

Which communication sequence is correct?

A)sender ⇒ decoding ⇒ channel ⇒ encoding ⇒ receiver
B)sender ⇒ channel ⇒ medium ⇒ decoding ⇒ receiver
C)source ⇒ sender ⇒ encoding ⇒ decoding ⇒ receiver
D)sender ⇒ encoding ⇒ channel ⇒ decoding ⇒ receiver

Question 55

In order to transmit a message, the thought originating with the sender must be ________ to symbolic form.

A)decoded
B)encoded
C)deciphered
D)expanded

Question 56

Which of the following is a disadvantage of written communication?

A)vague
B)time-consuming
C)not permanent
D)hard to store

Question 57

Feedback is a message that travels from ________.

A)encoder to receiver
B)source to decoder
C)the original receiver to the original sender
D)the original sender to the original receiver

Question 58

The manager has control over all three components of customer service interactions.

Question 59

The final link in the communication process is ________.

A)encoding
B)decoding
C)channeling
D)feedback

Question 60

An example of nonverbal communication is ________.

A)an email
B)a smile
C)a whisper
D)a voice mail

Question 61

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

A)emotion
B)selective perception
C)information overload
D)filtering

Question 62

________ is the deliberate manipulation of information by the sender to make it appear more favorable to the receiver.

A)Selective perception
B)Information overload
C)Jargon
D)Filtering

Question 63

The difference between male and female styles of communication exists ________.

A)in every culture
B)only in the United States
C)only in western cultures
D)only in Asian cultures

Question 64

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from this.

A)information overload
B)emotion
C)filtering
D)gender

Question 65

The purpose of feedback is to determine whether a message was ________.

A)received
B)received and understood
C)worth sending
D)verbal or nonverbal

Question 66

Feedback ________.

A)can be spoken, nonverbal, or written
B)must be spoken
C)must be written
D)can be spoken, verbal, or oral

Question 67

Auto company engineers want technical terms such as limited slip differential used in car ads.Ad execs, on the other hand, don't want these terms used.The cause of their disagreement is ________.

A)emotion
B)selective perception
C)language
D)gender

Question 68

Filtering tends to be more prevalent in this kind of organization.

A)organic
B)highly vertical
C)highly horizontal
D)nonmechanistic

Question 69

Japanese managers tend to rely on this style of communication.

A)formal and written
B)formal and unwritten
C)informal and verbal
D)verbal and formal

Question 70

Jargon can be very useful for communication ________.

A)within a specialized, close-knit group
B)between people who speak different languages
C)outside of a specialized, close-knit group
D)between males and females

Question 71

All of the following are barriers to effective interpersonal communication EXCEPT ________.

A)filtering
B)selective perception
C)feedback
D)language

Question 72

Watching a movie in a foreign language you don't understand without subtitles allows you to perceive ________ forms of communication.

A)verbal, body language, and verbal intonation as
B)only verbal
C)only nonverbal
D)both verbal and nonverbal

Question 73

Listening to a singing performance on the radio allows a listener to perceive ________ forms of communication.

A)verbal, body language, and verbal intonation as
B)only verbal
C)only nonverbal
D)both verbal and nonverbal

Question 74

U.S.managers tend to rely on this style of communication.

A)formal and written
B)informal and unwritten
C)verbal and informal
D)verbal and formal

Question 75

When an auto executive who is upset because his teenage son got suspended from school ends up nixing new design plans for no apparent reason, communication has been distorted by this.

A)selective perception
B)emotion
C)filtering
D)gender

Question 76

This is the primary reason for why managers often travel long distances to have a face-to-face meeting with someone.

A)It shows respect.
B)Most communication is done through body language.
C)Other forms of communication have security concerns.
D)It communicates a sense of power, rank, and mobility.

Question 77

Reading a movie script allows you to perceive ________ forms of communication.

A)verbal, body language, and verbal intonation as
B)only verbal
C)only nonverbal
D)both verbal and nonverbal

Question 78

Jargon tends to cause problems when it is used ________.

A)within a specialized, close-knit group
B)as shorthand for technical terms
C)outside of a specialized, close-knit group
D)in spoken rather than written language

Question 79

One particularly effective form of providing feedback is for the receiver to ________.

A)raise a hand to show that the message was received
B)state "message received" out loud
C)restate the message in his or her own words
D)send a written message that states "message received"

Question 80

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this.

A)selective perception
B)filtering
C)emotion
D)information overload