Deck 5: The Client

Question 1

The term client refers all but ONE of the following:

A) individuals, family, neighborhood
B) working poor, AIDS patients, underclass
C) Hurricane Katrina victims, Oklahoma City bombing victims, Mississippi River flood victims
D) students, teachers, co-workers

Answer 1

D

Question 2

Client satisfaction is related to

A) making new friends.
B) talking about problems.
C) solving problems.
D) making more money.

Answer 2

C

Question 3

According to Maslow's theory,since needs exist in a hierarchy,

A) basic needs must be met before higher order needs can be addressed.
B) children in war need shelter before food and rest.
C) child abuse first endangers belonging needs.
D) self-actualization is not good for everyone.

Answer 3

A

Question 4

Violent crime is considered a situational crisis because

A) this is an event that an individual can talk about in great detail
B) this is a situation that the individual has caused
C) this is a situation with a clearly focused problem
D) this is a situation that will happen to most individuals

Question 5

Reasons for homelessness include all EXCEPT:

A) deinstitutionalization
B) technology
C) transportation
D) urban renewal

Question 6

Two components of a problem are

A) a description and a course of action.
B) a situation and a difficulty.
C) an unsettled matter and a demand for services.
D) determining who the client is and what the client needs.

Question 7

Involuntary referral is illustrated by all EXCEPT:

A) inadvertent services by a human service agency
B) juvenile court may order services for first offenders
C) individuals incarcerated for crimes
D) agreement of abusive parents to seek counseling

Question 8

Developmental stages can be characterized by each of the following EXCEPT:

A) individuals engage in certain tasks or activities at different points in their lives
B) each stage is predictable
C) many healthy individuals are able to skip stages
D) many individuals experience sever developmental crises

Question 9

To understand individuals as client,(e.g.a homeless person)the human service worker needs to ask

A) Who do I know in this client group?
B) What is the stereotype of this group?
C) How does prevention affect this group?
D) How does this group experience a crisis?

Question 10

Who was Abraham Maslow? Describe his major contribution to the field of psychology

Question 11

It is difficult to predict

A) what the client will need for prenatal care.
B) what the client will experience as a problem.
C) how the problem influences culture.
D) how the person will use resources.

Question 12

Which perspective is useful in determining client needs?

A) hierarchical needs
B) conflicting needs
C) developmental process
D) meeting needs

Question 13

Many of the homeless are currently

A) individuals who want to live in the cities.
B) victims of rapid social change.
C) individuals who want to live on the streets.
D) dually diagnosed mentally and physically ill.

Question 14

Identify and explain each developmental stage in Erikson's Eight Stages of Man.

Question 15

Central to understanding who a client is and what problems are encountered is the idea that

A) everyone is a client.
B) problems are a normal part of life.
C) resources are critical for success.
D) the support network must be utilized.

Question 16

A job change,natural disasters,and an accident may result in

A) developmental problems.
B) situational problems.
C) an involuntary referral.
D) rapid social change.

Question 17

Within the hierarchy of needs,security needs are represented by

A) having three good meals each day.
B) having a family.
C) having shelter.
D) having friendships.

Question 18

How clients view their situations and what they perceive to be problems are important factors in

A) problem identification.
B) denial
C) motivation.
D) referral.

Question 19

Traditional college age students (18-23)are engaged in which developmental stage as described by Erikson?

A) industry vs inferiority
B) intimacy vs isolation
C) identity vs role confusion
D) ego integrity vs despair

Question 20

Barriers to seeking help include all but ONE of the following:

A) psychological costs
B) physical costs
C) lack of money
D) lack of transportation

Question 21

Why would an individual's perception of a human service professional act as a barrier to obtaining help?