Deck 8: Working Within a System

Question 1

Describe the problems associated with paperwork.

Answer 1

Not Answerr

Question 2

The encapsulated worker

A) becomes static in his/her work
B) believes he/she knows the truth
C) is insensitive to client needs
D) all of the above

Answer 2

D

Question 3

The process of advocacy includes ALL but ONE of the following:

A) identify needs of the population
B) identify how to meet needs
C) work with a network of individuals
D) teach clients how to identify needs

Answer 3

D

Question 4

Professional development is effective when

A) the worker is actively trying to avoid or overcome encapsulation or burnout
B) the helper teaches skills to others
C) clients need education
D) clients and workers attend education sessions together

Question 5

Paperwork is difficult because

A) there is not enough room on the forms
B) client histories are too complex
C) crisis work comes before documentation
D) flies get lost

Question 6

Which of the following is not a part of the four-step process providing guidelines for linking the client with another service?

A) explain
B) describe the service
C) transmit information
D) evaluate

Question 7

The client empowerment model is effective when

A) clients are part of the majority culture
B) clients can easily articulate their cause
C) clients have past experience organizing
D) clients are taught how to promote change

Question 8

What five pieces of information might help you understand how an agency
operates?

Question 9

Paperwork serves ALL but one of the following functions:

A) documenting for funding
B) documenting client history
C) allowing helpers to build rapport
D) establishing a permanent client record

Question 10

Burnout means

A) the helper is tired of working with clients
B) the helper is reacting to encapsulation
C) the helper has the paperwork blues
D) the helper has difficulty with allocation of time

Question 11

A difficult area in which to advocate is

A) the community
B) the family
C) between agencies
D) the political arena

Question 12

Turf issues cause difficulties in collaboration by

A) asking agencies to alter their mission and goals
B) asking agencies to share the same space
C) asking agencies to spend hours of time planning
D) asking agencies to combine governing bodies

Question 13

What are the three ways agencies are funded?

Question 14

A job description

A) tells you exactly what are the job responsibilities
B) outlines the chain of command
C) includes functions and qualifications
D) is written to attract applicants

Question 15

Self-help groups,schools,and churches make up a(n)

A) informal network
B) formal network
C) agency network
D) personal network

Question 16

Knowledge about funding helps human service professionals understand ALL but one of the following:

A) the content in which human services are delivered
B) how job responsibilities relate to mission and goals
C) how mission relates to jobs
D) how planning and service delivery relates to funding

Question 17

Community mapping

A) allows clients to find the organization
B) helps plan parking
C) helps clients advocate for one another
D) helps agencies support the community

Question 18

Explain the four-step referral process providing guidelines for linking a client
with another service.

Question 19

Professionals learn about other agencies by engaging in ALL BUT ONE of the following:

A) becoming a client at the agency
B) visiting the agency as a guest
C) gathering information by phone
D) making personal contacts with other professionals

Question 20

The informal network

A) is obvious and easy to understand
B) is reflected in the organizational chart
C) takes time to access
D) includes informal helpers

Question 21

How can helpers develop professionally?