Deck 1: Establishing a Framework for Business Communication

Question 1

A limitation of language translation is that some words do not have an equivalent meaning in other languages.

Answer 1

True

Question 2

The study of body language is known as chronemics.

Answer 2

False

Question 3

In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization.

Answer 3

True

Question 4

People communicate to satisfy needs in both their work lives and their private lives.

Question 5

Differences in education level, experience, and culture and distractions such as noise, uncomfortable surroundings, and interruptions are examples of:

A)synergy.
B)interference.
C)kinesics.
D)chronemics.

Question 6

Grouping employees into a team structure guarantees that employees will automatically function as a team.

Question 7

According to the transactional process model, two parties involved in a communication encounter are communicating at different times.

Question 8

_____ communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.

A)Upward
B)Horizontal
C)Downward
D)Lateral

Question 9

Learning about other cultures and developing sensitivity will help maximize ethnocentric relations when dealing with other cultures

Question 10

Downward communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.

Question 11

An effective communicator anticipates possible breakdowns in the communication-the unlimited ways a message can be misunderstood.

Question 12

Jeff hears about a change in the leave policy of the company and shares this information with his colleague Judy. Judy passes on the information to her teammates. A human resource manager overhears the information and makes it clear that no such change will take place in the company leave policy. In this context, the information was exchanged through _____.

A)formal communication
B)upward communication
C)external communication
D)grapevine communication

Question 13

The inaccuracy of the grapevine has more to do with the message output than with the input.

Question 14

Downward communication is a type of communication that is generally a response to requests from supervisors.

Question 15

Entertainment is a common purpose of communication in the workplace, whereas informing and persuading are not.

Question 16

Communication is the process of exchanging and interpreting information and meaning between or among individuals through a system of symbols, signs, and behavior.

Question 17

In an ideal communication situation, one party would be able to encode his or her message in such a way that it would create barriers for the receiving party to decode the message.

Question 18

Kimi, the CEO of Technosoft Solutions, a multinational corporation based in Tokyo, Japan, decided to pay a visit to the Indian headquarters. Kiko, her personal assistant, sent an instructional email to the human resource manager of the Indian office listing the dos and don'ts ahead of Kimi's visit. Because of differences in culture, the human resource manager was unable to decode Kiko's message properly. In this scenario, the human resource manager was unable to decode the message due to _____.

A)synergy
B)chronemics
C)interference
D)proxemics

Question 19

Teams prevent companies from drawing on the skills and imagination of a whole workforce.

Question 20

Javon is explaining a new policy to his staff which prohibits the use of office computers for personal email. Javon is unable to get his message across to his staff because of the noise from the adjacent meeting room. In this scenario, Javon is unable to communicate effectively with his staff because of _____.

A)interference
B)synergy
C)bureaucracy
D)proxemics

Question 21

Which of the following is true ofstereotyping?

A)It provides a depth of expertise that is unavailable at the individual level.
B)It promotes team functioning by removing process barriers.
C)It influences the way we interact with members of another group.
D)It aids communication by categorizing cultures into distinct groups that have similarities.

Question 22

Which of the following is an advantage of virtual teams?

A)Competent team members
B)Increased productivity
C)Greater access to various communication media
D)Increased communication effectiveness

Question 23

List four ethical dimensions of business behavior. Give two examples of behaviors that fit each dimension.

Question 24

Juanita, a manager at Green Apple, a multinational corporation, is providing formal feedback to Zara concerning her performance. This typifies which type of information flow?

A)Downward communication
B)Upward communication
C)Lateral communication
D)Horizontal communication

Question 25

_____ refers to the principles of right and wrong that guide you in making decisions that consider the impact of your actions on others as well as yourself.

A)Proxemics
B)Kinesics
C)Chronemics
D)Ethics

Question 26

The study of cultural space requirements is known as _____.

A)chronemics
B)proxemics
C)kinesics
D)​haptics

Question 27

Explain the challenges involved for both the sender and the receiver in the communication process.

Question 28

Which of the following statements is true about teams?

A)They lead to decreased interaction between employees and management.
B)They increase efficiency by eliminating layers of managers whose job was once to pass orders downward.
C)They prevent a company from drawing on the skills and imagination of a whole workforce.
D)They decrease the cost-effectiveness when companies deliver services.

Question 29

Which of the following statements is true of telecommuting?

A)It reduces communication effectiveness.
B)It decreases interaction among employees.
C)It decreases work flexibility.
D)It reduces travel time.

Question 30

_____ is primarily feedback to requests and actions of supervisors.

A)Downward communication
B)Upward communication
C)Horizontal communication
D)Lateral communication

Question 31

Which of the following statements is true of decentralized decision making?

A)It paves the way for effective downward communication.
B)It presents information and persuasive messages to large and small teams.
C)It enables teams to communicate in a peer-to-peer fashion.
D)It enables teams to follow traditional lines of authority.

Question 32

Which of the following is true about downward communication?

A)It keeps management informed about the feelings of lower-level employees.
B)It involves risk to an employee and is dependent on trust in the supervisor.
C)It enables employees to learn about the quality of their job performance.
D)It helps management identify both difficult and potentially promotable employees.

Question 33

Chantell is the manager of the claims department in a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?

A)Upward communication
B)Downward communication
C)Horizontal communication
D)Lateral communication

Question 34

Which of the following statements is true about upward communication?

A)It provides a depth of expertise that is unavailable at the individual level.
B)It includes people inside and outside an organization.
C)It involves employees getting frequent feedback from managers.
D)It involves risk to an employee and is dependent on trust in the supervisor.

Question 35

A supervisor at a manufacturing plant is told to dump chemicals used in the refining process rather than dispose of them properly according to safety regulations. The owner of the company insists that the chemicals are not harmful to the environment. The supervisor knows that the dumping is illegal, but he knows that he will lose his job if he reports the problem to authorities at the Environmental Protection Agency. This is an example of which potential cause of unethical behavior?

A)Obsession with personal advancement
B)Expectation of not getting caught
C)Uncertainty about whether an act is wrong
D)Unwillingness to stand for what is right

Question 36

Which of the following is a disadvantage of virtual teams?

A)Limited market opportunities
B)Decreased knowledge transfer among employees
C)Incompetent team members
D)Decreased productivity

Question 37

Which of the following is true of a formal communication network?

A)It has a reputation for being speedy but inaccurate.
B)It continuously develops as people interact within the system to accommodate their social and psychological needs.
C)It is dictated by the managerial, technical, cultural, and structural environment of the organization.
D)It undergoes continuous change and does not parallel the organizational chart.

Question 38

_____ describes interactions between units within an organization on the same hierarchical level.

A)Horizontal communication
B)Upward communication
C)Downward communication
D)External communication

Question 39

Which of the following sentences is true about grapevine communication?

A)It is inaccurate because of its input rather than its output.
B)It carries formal messages within an organization.
C)It passes a message in single file from person to person until it finally reaches the end of the line.
D)It has a reputation for being slow but accurate.

Question 40

Explain the components of the communication process and why challenges can occur.

Question 41

What is the purpose of communication?

Question 42

Upward CommunicationOrton is the manager at Hardwire Technological Solutions (HTS), a multinational IT company. Alan and Stephanie work in the same team as junior analysts. Stephanie was one of the best performers at HTS. However, her performance in the last three months has been faltering and is showing no signs of improvement. This concerned Orton, who requested for a one-on-one meeting with Alan and Stephanie, individually. Why did Orton request for a one-on-one meeting with Alan and Stephanie
How did Alan think this will help Stephanie?

Question 43

Barriers in Effective CommunicationAlan is a Quants trainer working at Theta Institute. Juan, a first generation Latin American, is a Quants student at Theta Institute. Juan's classes are scheduled at 16:00-17:30 every weekday. Theater classes are also scheduled at the same time every day in the adjacent room. Juan's grades have not shown any signs of improvement in the last one year, and Alan is worried that at this rate Juan might not clear his final examinations. Alan decides to investigate why Juan is unable to process information and decides to investigate the barriers for effective communication. What did Alan conclude.

Question 44

Maximization of Work Team Effectiveness​Joseph was appointed captain of his office cricket team. In his first week as captain of the cricket team, Joseph noted that the team was not up to corporate standards. It has been a while since they played together as a team, and the team lacked match practice. There was also a lot of infighting within the team. Alan and Jack, opening batsmen for the team, do not get along well with each other. This tension between the opening pair caused a lot of friction in the team. The team's morale was down and lacked motivation for the upcoming corporate tournament. However, Joseph knows what the team is capable of if they play together as a team. What should Joseph do to maximize the team's effectiveness?

Question 45

What are the five levels in which communication takes place?

Question 46

Explain in detail the two networks of communication within an organization.

Question 47

Discuss the major strengths of teams.

Question 48

List six barriers to intercultural communication and provide an example of each barrier.

Question 49

What is communication
Describe the variety of ways in which people communicate in the professional workplace.

Question 50

Discuss in detail the direction in which communication flows in an organization.