Deck 2: Focusing on Interpersonal and Group Communication

Question 1

Nonverbal messages can contradict theaccompanyingverbal message and affectwhether a message is understood orbelieved.

Answer 1

True

Question 2

Positive strokes might include receivinga hurtful comment, being avoided or leftout of conversation, and receiving a reprimandfrom a superior.

Answer 2

False

Question 3

Large organizational groupings are more flexible than teams because they can be assembled, deployed, refocused, and disbanded more quickly.

Answer 3

False

Question 4

_____ is characterizedby the leader's giving detailed rules and instructionand monitoring closely that they are followed.

A)Directive behavior
B)Supportive behavior
C)Visual kinesic communication
D)Vocal kinesic communication

Question 5

When the members of a group cooperate, one person's success is not achieved at the expense or exclusion of another.

Question 6

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

A)visual kinesic communication
B)positive stroke
C)vocal kinesic communication
D)negative stroke

Question 7

Electronic meetings provide a rich nonverbal context, but have logistical issues of schedules and distance.

Question 8

In effective groups,the focus on a common goalallows members to overcome individual differences of opinion and to negotiate acceptable solutions.

Question 9

Electronic meetings allow companies to reduce travelbudgets, save professional time, and minimize the environmentalimpact caused by travel.

Question 10

Listening for pleasure, recreation,amusement, and relaxation is casual listening.

Question 11

Which of the following statements is true according to Abraham Maslow's concept of a hierarchy of needs?

A)People satisfy their upper-level needs before satisfying their lower-level needs.
B)A dissatisfied worker is more productive than a satisfied worker.
C)The importance of a level increases after its needs are satisfied.
D)Effective communicators recognize ways to help people satisfy their needs.

Question 12

When people listen to obtaininformation,solve problems, or persuade or dissuade(as in arguments), they are engaged in empathetic listening.

Question 13

A(n) _____ is an emotional response one gets in a communication interactionthat has either a positive or negative effect on feelings about oneselfand others.

A)interference
B)slander
C)stroke
D)norm

Question 14

Supportive behavior is characterizedby a leader's giving detailed rules and instructionsand monitoring closely that they are followed.

Question 15

Many bad listening habits develop simply becausethe speed of spoken messages is much faster than ourability to receive and process them.

Question 16

In a flat organizational structure, communicatingup and down in a top-heavy hierarchybecomes more important than communicating across the organization chart.

Question 17

According to the older view of management, labeled as theory X by McGregor, management _____.

A)sought to motivate an individual solely through external incentives
B)strove to balance control and individual freedom
C)lessened the need for external motivation by treating an individual as a mature person
D)emphasized more concern for an individual than the job

Question 18

Vocal kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements.

Question 19

In a Total Quality Management environment,decision-making power is distributed to thepeople closest to the problem, who usually have the bestinformation sources and solutions.

Question 20

Meetings provide opportunitiesfor participants to enhance their credibility,and communicate impressions of power, competence,and status.

Question 21

Which of the following statements is true about nonverbal messages?

A)They have the same meaning across cultures.
B)They are influenced by the circumstances
surrounding the communication.
C)They are always beneficial and never harmful.
D)They always have the same meaning for different people.

Question 22

In a group, which of the following activities is assumed by the one who takes on the role of a reporter?

A)Preparing material for submission
B)Maintaining records of events and activities
C)Making sure everyone gets to talk and be heard
D)Keeping tensions low

Question 23

Which of the following is a meeting outline that includes important information:date, beginning and ending times, place, topicsto be discussed, and responsibilities of those involved?

A)Consensus
B)A libel
C)The agenda
D)A norm

Question 24

_____ representsthe collective opinion of a group, or the informalrule that all team members can live with at least 70%of what is agreed upon.

A)An agenda
B)Consensus
C)A norm
D)Status

Question 25

Sandra is a manager at Starlight Inc. She wants to upgrade the quality of Starlight's products. She calls for a meeting with the technical experts of her company and asks for suggestions on how to achieve this goal. She gathers information by listening to each of the experts. In this scenario, Sandra is involved in _____.

A)casual listening
B)listening for information
C)intensive listening
D)empathetic listening

Question 26

Jakeel is a new salesperson with Sensations Inc. He attends a regional sales meeting, followed by a reception. At the reception, he converses with three new salespeople and half an hour later he remembers neither their names nor the topics they discussed. In this scenario, Jakeel has a bad listening habit of _____.

A)faking attention
B)over listening
C)stereotyping
D)allowing disruptions

Question 27

_____ allows companies to reduce travelbudgets, save professional time, and minimize the environmentalimpact caused by travel.

A)Electronic meeting
B)Face-to-face meeting
C)Traditional meeting
D)Conventional meeting

Question 28

In the _____ stage of team development, team membersdeal with conflicting personalities, goals, and ideas.

A)airheading
B)digressing
C)storming
D)detracting

Question 29

Mark's marriage to Stephanie was in trouble. He was depressed and spoke to Gladwin, his best friend, about his personal issues. In this scenario, Gladwin was involved in _____.

A)casual listening
B)listening for information
C)intensive listening
D)empathetic listening

Question 30

Createsols is a content writing company. During a project debriefing session, representatives from different departments of the company were arguing relentlessly over who is to take blame for the project's failure. Amy, the project lead, requested everyone to stop pointing fingers at others and to calm down. In this scenario, Amy was playing the role of a _____ in the meeting.

A)facilitator
B)harmonizer
C)detractor
D)digresser

Question 31

Alan was being interviewed for the position of business analyst at Amberg Tech Solutions. Susan, an interviewer, looked at him and observed that he was dressed inappropriately and looked disinterested. Susan assumed that Alan did not care much for the job and subsequently rejected his application. In this scenario, Susan got the message that he was not much interested in the job through _____.

A)telecommunication
B)metacommunication
C)visual kinesic communication
D)vocal kinesic communication

Question 32

Which of the following is an advantage of face-to-face meetings?

A)They provide a rich nonverbal context and direct human contact.
B)They allow companies to reduce travel budget.
C)They save professional time.
D)They minimize the environmental impact caused by travel.

Question 33

In Total Quality Management (TQM) programs, the emphasis is on:

A)distributing the decision-making power throughout an organization.
B)limiting the role of each employee in an organization.
C)increasing functional and departmental boundaries.
D)motivating employees through traditional extrinsic incentives.

Question 34

Janet is the manager of Printennia, a content writing firm. During a project briefing session, Janet turned to her subordinate, Juan, and said, "Don't be late for work." Although Janet did not say it verbally, she implied that Juan is not dependable, and she assumed that Juan understood what she was implying. In this scenario, Janet tried to express her message through _____.

A)upward communication
B)electronic communication
C)metacommunication
D)telecommunication

Question 35

A _____ brings togetheremployees from various departments to solve a varietyof problems such as, productivity issues, contractestimations and planning, and multidepartmentdifficulties.

A)taskforce
B)cross-functional team
C)quality assurance team
D)self-managing teams

Question 36

Effective Communication with Telecommuter​​Sue has worked from home for four years, taking phone orders for a national catalog retailer. Sue feels unappreciated for her efforts and detached from the management and coworkers. In the past, Sue had been very efficient, responsible, on-time, and reliable. Lately, however, her performance has faltered. Monitors listening in to her calls find she is not selling the new additional products as it is required. Using the theories discussed in the chapter, how would you as Sue's supervisor motivate her to increase her productivity and satisfaction?

Question 37

Which of the following is an accurate statement about casual listening?

A)It requires much emotional or physical effort.
B)It negatively affects our emotional health.
C)It involves the search for data or material.
D)It provides relaxing breaks from more serious task.

Question 38

Describe five positive group roles. How does their presence in a group help counteract negative roles that might emerge?

Question 39

In effective groups, participants _____.

A)have dissimilar goals, interests, or benefits.
B)compete for the leadership position.
C)share the same ranking.
D)establish norms for behavior and expectations.

Question 40

Negative Metacommunications​​In the past few months, Rhamel has frequently called in sick to work. He has received medical treatment for a respiratory infection, but the infection continues to recur. He has missed several important deadlines and his sick leaves are dwindling quickly. Rhamel's supervisor has been patient and supportive through this illness, but other employees have recently been asked to handle Rhamel's work in addition to their own workload. His coworkers have started feeling resentful and this is evident in their nonverbal communication with Rhamel when he is at work. Give three examples of negative metacommunication and two examples of kinesic messages that coworkers may communicate to Rhamel to express their frustration and resentment.

Question 41

What are the characteristics of nonverbal messages?

Question 42

Discuss in detail the advantages and disadvantages of face-to-face meetings.

Question 43

How didDouglas McGregor attempt todistinguish between theolder, traditional view and the more contemporary view about workforce motivation?

Question 44

Discuss in detail the situational leadership model developed byPaulHersey and Kenneth Blanchard.

Question 45

Discuss in detail the advantages and disadvantages of electronic meetings.

Question 46

What are the characteristics of effective groups?

Question 47

What is metacommunication
Explain with the help of an example.

Question 48

Team Formation and Operation​Juanita has just been asked to head up a cross-functional team at work, assuming a directive role. Members of her team exhibit various behaviors:​Tom speaks long and oftenRobert tries to keep tensions lowJim is never preparedMonica constantly complainsKumar tries to make sure everyone is heard​As they meet the first couple of times, Tom and Monica push to develop strategies to achieve their goals. Discuss the various negative and positive roles found in the group. In what ways can the negative roles be diminished
At what stage are Tom and Monica trying to operate, and what stages and work need to be done before strategies are developed?

Question 49

Discuss in detail Abraham Maslow's concept of a hierarchy of needs.

Question 50

How do bad listening habits develop
What are the different types of bad listening habits?