Deck 5: Communicating Electronically

Question 1

English-speaking readers typically start scanning at thetop right side of the main content area in a Website.

Answer 1

False

Question 2

A weblog, or blog, is a type of online journal typicallyauthored by an individual and does not allow visitorsto change the original posted material, but to only addcomments.

Answer 2

True

Question 3

Voice input and output technology offers the abilityto communicate through a computer system only witha keyboard.

Answer 3

False

Question 4

Given the informality of a business email message, grammar and spelling are not as critical as they might be in a business letter.

Question 5

For sensitive situations, an email is often preferred over a face-to-faceencounter.

Question 6

Blogs differ from websites in that blogs:

A)enable people to connect online and have a conversation.
B)allow visitors to change the original posted materials.
C)are dynamic, with rapidly changing content that does not
require authorization to post.
D)must abide by copyright laws.

Question 7

_____ isa real-time email technology thatblends email with conversation. The sender and receiver who are online atthe same time can type messages that both see immediately.

A)Blogging
B)Voice mail communication
C)Text messaging
D)Instant messaging

Question 8

Wireless communication enables us to communicatevoice and high-speed data transmission virtuallyanytime, anywhere.

Question 9

Which of the following is true of email?

A)It increases "telephone tag" and unnecessary
telephone interruptions caused when
delivering messages that are unlikely to
require a verbal response.
B)It is often too slow for communicating
timely information.
C)It can only be sent to one recipient at a time.
D)It facilitates the fast, convenient flow of information among users at various locations and time
zones.

Question 10

The radio frequencies that transmit voicesignals from a cellphone cannot be picked up by other equipment.

Question 11

Identify a guideline for using email effectively.

A)Send messages to convey anger.
B)Do not contribute to email overload.
C)Send messages that are formatted.
D)Do not use separate accounts for receiving messages.

Question 12

Email reduces"telephone tag" and unnecessarytelephone interruptions caused whendelivering messages that are unlikely torequire a verbal response.

Question 13

Voice mail technology prohibits flexibility in staying in touchwithout the aid of a computer and increases telephonetag.

Question 14

Unlike a blog, a wikiallows anyone to edit, delete, or modify content, eventhe work of previous authors.

Question 15

Cellphone communication hasbeen shown to dramatically improve performance amongsalespersons by improving their outreach to clients.

Question 16

The best known instant messaging programs are expensive and require special hardware to run them.

Question 17

A guideline to prepare effective email messages is to _____.

A)provide a descriptive subject line
B)avoid restating the subject in the body of the message
C)focus on multiple topics in a single message
D)avoid using graphic highlighting in the content

Question 18

Social networking sites are for communities of peoplewho share common interests or activities.

Question 19

Social networking sites are websites that provide virtualcommunities in which people with shared interests can communicate.

Question 20

Traditional websites differ from blogs in that these websites aredynamic, with rapidly changing content that does notrequire authorization to post.

Question 21

Stuart is agitated by the political developments in his country in the last couple of months and decides to air his views. He hosts the concerns online and allows users to post comments by filling a simple online form from their browsers. The technology used in this scenario is an example of:

A)text messaging.
B)instant messaging.
C)blogging.
D)emailing.

Question 22

Chris and Stephanie are friends who stay in two different states. They stay in touch with the help of a computer application that allows them to send messages that both can immediately see when they are online. This technology is an example of:

A)blogging.
B)emailing.
C)text messaging.
D)instant messaging.

Question 23

Text messaging:

A)puts an even greater premium on conciseness.
B)allows the sender to know when someone is available to respond
immediately.
C)reduces unnecessary telephone interruptions when
delivering messages that are unlikely to
require a verbal response.
D)provides virtual communities in which people with shared interests can communicate.

Question 24

Abdul works as a team leader in Chrysum Corp. He was assigned the task of overseeing operations in a foreign office for a week. Before leaving the country, Abdul recorded a message on his phone informing callers that he is away from home and would return their calls once he returned. The technology used by Abdul is an example of:

A)text messaging.
B)social networking.
C)cellphone communication.
D)voice mail communication.

Question 25

Which of the following is a Web 2.0 technology?

A)Instant messaging
B)Text messaging
C)Wiki
D)Email

Question 26

Camponi Fashions Changes Employee Policy​Camponi Fashions gives its sales consultant an allowance of $2,000 for purchase of clothing from the current line of products. Any purchase beyond this allowance can be made at a 15 percent discount. Due to an economic downturn, the management reduces the clothing allowance for the upcoming year to $1,000 and the purchase discount to 10 percent. When the company returns to normal profit levels, the original allowance and discount will be restored.​Required:​As a sales manager of the company, write an email message conveying the change in policy for the upcoming year.

Question 27

When Jack tried calling Steve, he received a prerecorded message requesting him to leave a message for Steve. This technology is an example of:

A)voice mail communication.
B)email communication.
C)instant messaging.
D)text messaging.

Question 28

Describe some criteria to decide whether a technological channel of communication is suitable to convey a message.

Question 29

Which of the following is true of wireless communication?

A)It diminishes a user's ability to communicate when away from office.
B)It allows a user to interact only with the aid of a computer.
C)It enables a user to communicate
voice and high-speed data transmission virtually
anytime, anywhere.
D)It enables a user to send messages only when the recipient is within speaking distance.

Question 30

Voice mail technology:

A)increases telephone tag.
B)allows flexibility in staying in touch without the aid of a computer.
C)​allows visitors to change the original posted message.
D)​provides a platform for people with shared interests to communicate.

Question 31

A feature of blogs is that they:

A)allow visitors to change the original posted material.
B)can store knowledge in searchable archives for future use.
C)do not allow visitors to add comments.
D)require authorization to post content.

Question 32

Which of the following is true of cellphone communication?

A)It significantly diminishes the ability to
communicate when away from the office.
B)It improves performance among
salespersons by improving their outreach to clients.
C)It prohibits radio frequencies that transmit voice
signals to be picked up by other equipment.
D)It reduces costs when communicating with people located in several time zones.

Question 33

_____ provide virtualcommunities in which people with shared interests can communicate.

A)Voice mails
B)Social networking sites
C)Electronic mails
D)Text messages

Question 34

Voice input and output technology:

A)offers the ability to communicate through a computer system without
a keyboard.
B)allows flexibility in staying in touch without the aid of a computer.
C)allows two users to interact only when they are within speaking distance of each other.
D)increases telephone tag and causes telephone interruptions when delivering messages.

Question 35

Explain the purpose of a subject line in an email message, and provide guidelines for writing an effective subject line.

Question 36

Similar to a blog in structure and logic, a wiki:

A)requires authorization to post content.
B)allows anyone to edit, delete, or modify content, even
the work of previous authors.
C)permits users to post comments.
D)serves as a digital soapbox, providing a platform for airing opinions.

Question 37

_____ is a tool used to send a single message toseveral recipients and when communication is required 24 hours a day, 365 daysa year.

A)Email
B)Netiquette
C)Text messaging
D)Weblog

Question 38

Unlikeweb pages, socialmedia:

A)prohibits users from generating their own content.
B)enables people to connect online and have a conversation.
C)discourages online interaction.
D)requires authorization before posting.

Question 39

A(n) _____ is a collaborativewebsite that hosts the collective work of manyauthors.

A)weblog
B)wiki
C)social networking site
D)collocated site

Question 40

A(n) _____ is a type of online journal typicallyauthored by an individual and does not allow visitorsto change the original posted material, but to only addcomments.

A)voicemail
B)email
C)weblog
D)website

Question 41

What is voice mail communication
List the recommended guidelines for effective voice mail communication.

Question 42

What is Web 2.0
How does it differ from web pages

Question 43

Corrective Email to Staff
Analyze the following email message for content, formatting, and email practices. Revise the message.It has come to my attention that some of you apparently do not have enough work to keep yourselves busy. In the past six months, since I assumed the position as your boss, I have observed many of you playing computer games, making personal phone calls, and spending far too much time in personal conversations with each other. We have far too much work in this department for all of you to waste time like this.
Effective immediately, the following changes will be enforced: 1)No personal use of the computer will be tolerated. 2)No personal phone calls should be made except in case of emergency. 3)Conversations must be limited to break time and lunchtime, in the lunchroom only.
I expect your cooperation. Thank you.
Just a final reminder that we will have a staff meeting tomorrow at 3 p.m.TO:StaffSUBJECT:Changes

Question 44

What is instant messaging
Discuss its uses in a corporate setting.

Question 45

Discuss wireless communication and its future scope.

Question 46

Discuss in detail the considerations a user should adopt for effective social media use.

Question 47

What is a wiki
Describe the guidelines that need to be followed for wiki writing.

Question 48

Car Zone Announces Top Salesperson​You are the vice president of Sales for a Car Zone dealership in South Florida. Top sales people are annually recognized with Bronze, Silver, or Gold awards, depending on the level of their sales. Sales people are recognized at an annual banquet and presented with a certificate. The top sales person for the year is Brandon Spellman.​Required:​Write an email message to Car Zone employees congratulating all award winners and announcing Brandon Spellman as the top salesperson of the year.

Question 49

What are the advantages of electronic mail communication?

Question 50

Describe in detail the common guidelines a user should follow to ensure that he or she is not seen as a discourteous cellphone user.