Deck 10: Strategic Technology and Enterprise Systems

Question 1

When companies need to update mission critical computing systems,they often turn to ________ which integrate core business process and functions.

A)Legacy systems
B)Enterprise systems
C)Network solutions
D)Custom built software apps

Answer 1

B

Question 2

With __________ systems,supply chain partners collaborate in planning and demand forecasting in order to ensure that members of the supply chain will have the right amount of raw materials and finished goods when they need them.

A)CRM
B)ERP
C)KM
D)SCM

Answer 2

A

Question 3

________ refers to private or company-owned social media,software,platforms,or apps specially designed for use by business leaders and employees to fulfill the strategic mission.

A)Enterprise social
B)Social markets
C)Knowledge management
D)Collaboration tools

Answer 3

A

Question 4

Which of the following does not describe the Urbee?

A)It is the world's first 3D-printed car.
B)The entire car body was 3D-printed using Stratasys printers.
C)It is designed to be highly energy-efficient,including manufacturing processes
D)Sales of the Urbee are forecasted to increase significantly destroying traditional manufacturing methods.

Question 5

________ is a collaborative and social platform from Microsoft that is used by an estimated 75 percent of Fortune 500 firms.

A)Microsoft Cloud
B)Office Graph
C)SharePoint
D)Yammer

Question 6

Enterprise systems help managers and companies improve their performance by enabling them to __________.

A)Distribute data and periodic reports via e-mail internally to authorized users
B)Integrate internal business processes and improve collaboration with external business partners
C)Consolidate data stores into a central data repository.
D)Outsource business processes to SaaS vendors and eliminate waste.

Question 7

The greatest challenges when implementing enterprise systems are due to _____.

A)The technologies
B)Vendors
C)Change management
D)End-users

Question 8

Examples of the potential of 3D printing include all of the following except ________.

A)Printing replacement parts on-demand at hardware stores.
B)Printing parts for maintenance and repair as needed at defense supply posts or in combat areas.
C)Printing low-cost replacement parts in mass quantities for backup inventory at car repair centers.
D)3D-printing expensive replacement parts for MRI scanners onsite at healthcare facilities.

Question 9

Which of the following does not describe enterprise systems?

A)Enterprise systems require data transfers to mobile and smart devices.
B)Implementing an enterprise system typically requires the help of a consulting firm,vendor,or value-added reseller (VAR).
C)Integrating legacy systems with cloud-based applications is complex mostly because of the complexity of getting new apps to interface with existing or legacy systems.
D)An advantage of enterprise systems is that processes can be automated for consistency and efficiency.

Question 10

________ provides a hybrid infrastructure and capabilities to manage enterprise apps and data.

A)Microsoft Cloud
B)Office Graph
C)SharePoint
D)Yammer

Question 11

3D printing,which is also called ________,has produced spare parts,toys,jewelry,and food.

A)additive manufacturing
B)bioprinting
C)multi-dimensional bar coding
D)R&D production

Question 12

Organizations continue to run older business systems,called ________ because they form the core of mission-critical computing systems.

A)Reduced-function IT
B)Last gen software
C)Legacy systems
D)Bloat-ware

Question 13

________ is a term coined by Joseph Schumpeter in 1942 to warn that innovation can disrupt industries in capitalistic societies;and force established companies and business models to either adapt or fail.

A)Creative destruction
B)Planned disruption
C)Reengineering
D)Additive disorder

Question 14

Enterprise systems are integrated ISs that support core business processes and functions.How is integration achieved?

A)Integration is achieved by connecting wired and wireless computer networks so they can share applications.
B)Integration is achieved by outsourcing to vendors that replace stand-alone ISs with a single IS.
C)Integration is achieved connections to central data repositories that enable them to synch and share the latest data.
D)Integration is achieved by using cloud computing.

Question 15

________ is a social network geared toward enterprises and used by employees to collaborate across departments,locations,and business apps.

A)Microsoft Cloud
B)Oracle
C)SharePoint
D)Yammer

Question 16

All of the following are reasons why companies might need to migrate from legacy systems to enterprise systems except ________.

A)Legacy systems have high maintenance costs.
B)Legacy architectures are inflexible.
C)Legacy systems are hardwired by predefined process flows making integration with Internet-based apps difficult or impossible.
D)Legacy systems require retraining of end users.

Question 17

__________ systems are commercial software packages that integrate business processes,including supply chains,manufacturing,financial,human resources,budgeting,sales,and customer service.

A)CRM
B)ERP
C)KM
D)SCM

Question 18

Implementing an enterprise system is challenging because it requires extensive organizational changes.Which of the following is not one of the required changes?

A)Redesign of business processes
B)Hiring many IT staff skilled in the latest technologies
C)Changes in how people perform their jobs
D)Integration of various information systems

Question 19

According to IT research firm Gartner,________ is (are)a strategic technology trend that is likely to cause an explosion in demand for the technology.

A)Legacy systems
B)Enterprise systems
C)2D interfaces
D)3D printing

Question 20

________ is "Facebook for business."

A)Microsoft Cloud
B)Office Graph
C)SharePoint
D)Yammer

Question 21

The _________ layer,or middleware,enables the ERP to interface with legacy apps.

A)Client-server
B)Data center integration
C)enterprise application integration
D)Web browser

Question 22

SharePoint can be used to set up a secure,access-controlled ________ site to share with external partners in the supply chain,contractors,and so on.

A)extranet
B)intranet
C)cloud
D)legacy

Question 23

________ uses signals from e-mail,social conversations,documents,sites,instant messages,meetings,and more to map the relationships between people and concepts.

A)Microsoft Cloud
B)Office Graph
C)Oracle
D)Jive

Question 24

Consumer product and retail industries lose about $40 billion annually,or 3.5 percent of their sales,due to __________.

A)Fraud
B)Compliance failures
C)Supply chain inefficiencies
D)Quality control failures

Question 25

All of the following are enterprise social networks or platforms except ________.

A)Chatter
B)Jive
C)Oracle Social Network
D)Salesforce

Question 26

Despite potential benefits,not all companies invest in ERP if they cannot meet requirements or overcome the challenges.Which of the following is not one of those requirements or challenges?

A)Applications must be tightly aligned with well-defined and designed business processes.
B)The total cost of ownership of an ERP equals the cost of the ERP and the monthly SaaS fees.
C)Initial costs to purchase or lease and set up the ERP may be extremely high.
D)Apps may be too complex for employees to use correctly to improve efficiency and ROI.

Question 27

________ are activities that support the fulfillment of orders.

A)Back-office operations
B)Front-office operations
C)Order fulfillment
D)EFT

Question 28

Supply chains involve three main flows.Which of the following is not one of those main flows?

A)Payments or financial
B)Resource
C)Data
D)Material

Question 29

________ is the set of complex processes involved in providing customers with what they have ordered on time and all related customer services.

A)Back-office operations
B)Front-office operations
C)Order fulfillment
D)EFT

Question 30

The latest ERP solutions are designed with a focus on __________.

A)client-server architectures and custom-designed apps
B)Web-based architecture and VPNs
C)social collaboration and accessibility from mobile devices
D)manufacturing,distribution,retail,and service

Question 31

Typically,how are ERP systems acquired?

A)By purchasing or leasing in a SaaS arrangement
B)By building in-house
C)By building with proprietary software
D)From consulting companies

Question 32

________ starts with the acquisition of raw materials or products and proceeds through the disposal or ________of products.

A)Procurement;recycling
B)Production;sale
C)Supply chain;recycling
D)Supply cycle;dumping

Question 33

Retailers plan to make significant investments to build their ________ capabilities to satisfy consumers' demand for fast delivery.

A)Multichannel fulfillment
B)SCM models
C)Supply chain talent
D)Sustainability

Question 34

Each of the following describes ERP systems except _________.

A)ERP apps interface with business partners through a B2B gateway,but cannot interface with legacy apps.
B)From a technology perspective,ERP is the software infrastructure that links an enterprise's internal apps.
C)ERP is now a mature technology,whose core components have not changed much.
D)ERPs help departments stay informed of what's going on in other departments that impact its operations or performance.

Question 35

Which of the following descriptions about ERP failures is not true?

A)Several of the best companies have suffered devastating consequences from ERP failures that had led to multi-million dollar losses,bankruptcy,or lawsuits.
B)Most often,ERP failures are eventually fixed and remain in use,which gives the false impression that the ERP was successful from the start.
C)The success-as well as failure-of ERP depends on organizational and technological factors that occur prior to,during,and after the implementation.
D)Vendor blogs,white papers,and YouTube posts are good sources of objective data for selecting an ERP solution.

Question 36

Products that are returned make up what is called the __________.

A)Reverse supply chain
B)Return logistics
C)Backflow
D)Reorder fulfillment

Question 37

Key findings of the "Innovations That Drive Supply Chains-The 2014 MHI Annual Industry Report" include each of the following except _________.

A)The top two strategic priorities of executives are supply chain analytics and multichannel fulfillment.
B)Sustainability is top of mind for executives.
C)A major barrier preventing innovation in the supply chain is a talent shortage.
D)A major barrier preventing innovation in the supply chain is a continuing focus on cost reduction

Question 38

Many managers assume that success or failure depends on the software.In reality,________ percent of a project's success or failure lies in the hands of the company implementing the software,not the software vendor.

A)20
B)33
C)50
D)95

Question 39

________ are activities such as sales and advertising that are visible to customers.

A)Back-office operations
B)Front-office operations
C)Order fulfillment
D)EFT

Question 40

ERP success depends on several key factors being met.These factors include all of the following except _________.

A)Minimize change for workers.
B)Focus on business processes and requirements.
C)Focus on achieving a measurable ROI
D)Use a strong project management approach

Question 41

3D printing,also known as additive manufacturing,whereby materials are cut,ground,or molded to create an object.

Question 42

Enterprise systems refer to a category of information systems that link the enterprise with suppliers,business partners,and customers.

Question 43

Companies use IT systems to manage their supply chain,which starts with the acquisition of raw materials or the procurement of products and proceeds through manufacture,transport,and delivery-and the disposal or recycling of products.

Question 44

Creative destruction is a term coined by Joseph Schumpeter to warn that innovation can disrupt industries in capitalistic societies;and force established companies and business models to either adapt or fail.

Question 45

CRM is a business strategy to segment and manage customers to optimize customer lifetime value (CLV).

Question 46

Attracting and acquiring new customers is estimated to costs banks roughly __________ per new customer.

A)$10
B)$25
C)$50
D)$100

Question 47

A major challenge of enterprise systems is getting new apps or system modules to interface with existing or legacy systems that are several generations older.

Question 48

SCM systems are commercial software packages that integrate business processes,including supply chains,manufacturing,financial,human resources,budgeting,sales,and customer service.

Question 49

What is the purpose of frequent purchase programs offered by airlines,supermarkets,credit card issuers,retailers,casinos,and other companies?

A)To track customers for CRM purposes
B)To build customer loyalty to improve financial performance
C)To deter customer attrition
D)All are purposes

Question 50

Accounting,inventory management,and shipping are part of order fulfillment and referred to as __________ operations.

A)Back-office
B)Customer-facing
C)Front-office
D)Logistics

Question 51

Enterprise systems require data transfers-often to mainframes.

Question 52

A formal business plan must be in place before the CRM project begins.The business plan should include an assessment of each of the following factors except ________.

A)clear and precise cost-benefit analysis and tangible benefits
B)expected intangible benefits
C)clear understanding of how to put an existing CRM on mobile devices
D)risk assessment of all of potential pitfalls related to people,processes,and technology

Question 53

According to global investment management firm Goldman Sachs,3D printing is one of the technologies that are going to creatively destroy how we do business.

Question 54

Efficient,effective supply chains are fully dependent on SCM software,which depends on __________.

A)SaaS
B)ERP
C)up-to-date and accurate data
D)RFID

Question 55

Apple's iPhone and iPod are best examples of __________ business strategies because demand was so high that many customers were even willing to camp out on sidewalks to guarantee getting one on the day of their releases.

A)customer-centric
B)product-centric
C)upselling
D)cross-selling

Question 56

Retaining customers that generate revenues in excess of the costs of customer service,returns,promotional items,and the like are critical;and are the underlying reason for __________.

A)EDI
B)ERP
C)CRM
D)SCM

Question 57

Implementing an enterprise system is relatively simple,but sometimes may require the help of a consulting firm,vendor,or value-added reseller (VAR).

Question 58

There have been many CRM failures reported in the media.Major issues relating to CRM failures include each of the following except _________.

A)Customers rejecting loyalty programs or attempts to build loyalty.
B)Failure to identify and focus on specific business problems that the CRM can solve.
C)Lack of active senior management sponsorship.
D)Trying to automate a poorly defined business process in the CRM implementation.

Question 59

Many times seemingly well-planned projects fail and require extensive reworking because integration issues had not been properly planned.

Question 60

According to the loyalty effect,a 5% reduction in customer attrition can improve profits by as much as __________ percent.

A)5
B)10
C)20
D)30

Question 61

Companies tend to migrate to an enterprise solution when they need to consolidate their disparate systems,such as when limitations caused by their existing legacy systems interfere with performance or the ability to compete

Question 62

SharePoint enables coworkers to work simultaneously on a single document,save previous versions,and track updates.

Question 63

From a technology perspective,ERP is the software infrastructure that links an enterprise's internal applications and supports its external business processes.

Question 64

Open Graph is a private social channel that helps employees,partners,and customers communicate;exchange information;and collaborate across departments,locations,and business apps.

Question 65

Automated data flows are essential to productivity improvements.

Question 66

The trend is toward more formal communication methods in organizations,such as with Yammer.

Question 67

Common ways to overcome the complexity of enterprise system implementation are to lease or license from vendors.

Question 68

Managers and other decision makers tend to think that if an enterprise system works for leading companies,it will work for them too,which is true.

Question 69

Office Graph uses signals from e-mail,social conversations,documents,sites,instant messages,meetings,and more to map the relationships between people and concepts.

Question 70

ERPs are not built in-house or built using proprietary software because the costs and time to do so would be staggering.

Question 71

A best practice prior to the design and implementation of an enterprise system is to redesign processes so they can be automated to some extent.

Question 72

With Jive,employees can also create blogs and custom attention streams to track specific people,projects,or groups.

Question 73

Legacy architectures were designed for flexibility,but not for the cloud.

Question 74

Enterprise systems require retraining users whose productivity initially will increase significantly as they adjust to a new way of doing their jobs.

Question 75

Yammer is the social collaboration tool of choice for SharePoint.

Question 76

The latest ERP solutions are designed with a focus on social collaboration,deployment flexibility,faster response,and accessibility from mobile devices.

Question 77

SharePoint is difficult to define precisely because it is not a single software program,but rather a platform for multiple kinds of programs and apps.

Question 78

Some enterprises choose to avoid the challenges of integration enterprise systems by creating a new system that replaces the full functionality of the old one.This option is the lowest cost and least risky.

Question 79

A key factor in lowering manufacturing costs is inventory management-such as minimizing inventory errors and maintaining the optimal inventory level

Question 80

Enterprise social technology had made it easier for employees to connect and collaborate with others,stay informed,build relationships,and share documents and data