Deck 3: Project Management Tools

Question 1

Affinity diagram procedures include brainstorming an exhaustive list of ideas or issues.

Answer 1

True

Question 2

The purpose of the QFD planning matrix step is to establish a connection or relationship between customer requirements and technical requirements.

Answer 2

False

Question 3

A Pareto chart is used to organize and summarize ideas or issues generated by team members.

Answer 3

False

Question 4

Interrelationships is one of the six major Quality Functional Deployment components.

Question 5

An unstructured brainstorming process is accomplished when team members provide ideas in turn.

Question 6

The purpose of the QFD technical requirements step is to evaluate how well customer requirements have been met compared to the competition.

Question 7

According to the Kano model,customers regard the must-be requirements as prerequisites and do not explicitly demand them.

Question 8

After TMAP's brainstorming step,the project's scope cannot be changed.

Question 9

The PDCA cycle includes programming,design,control,and acceptance.

Question 10

Meeting or exceeding customer expectations while maintaining a cost-competitive position is a necessary effort in organizations.

Question 11

According to the Kano model,there is no feeling of dissatisfaction if the attractive requirements are not met.

Question 12

The purpose of the QFD technical correlations step is to develop relationships between the technology requirements.

Question 13

Bigger trunk space is an example of the Kano model's must-be requirement.

Question 14

When compared to the other Kano model requirements,the attractive requirements have the least influence on customer satisfaction.

Question 15

Brainstorming works well if team members build on each other's creativity focusing on a single topic.

Question 16

TMAP is a graphical representation of a series of ideas or thoughts or decisions of a person or a team.

Question 17

In projects,the Kano model can be employed to identify customer needs and functional requirements as well as during concept development.

Question 18

Based on the Kano model,brakes in an automobile are an example of the one-dimensional requirements.

Question 19

Must-have is one of the five project requirements associated with the Kano model.

Question 20

The Kano model is a tool to distinguish types of product requirements that influence customer satisfaction.

Question 21

Although popular,the NGT has not been shown to enhance one or more dimensions of effectiveness of decision-making groups.

Question 22

A graphical representation of a series of ideas or thoughts or decisions of a person or a team best describes

A)nominal group technique.
B)SWOT analysis.
C)QFD.
D)TMAP.

Question 23

A check sheet is a table or form that is used to allow a team to systematically record and compile data from historical sources or observations as they happen in real time.

Question 24

Project processes can be accomplished by tools such as

A)communication and collaboration tools.
B)SWOT analysis.
C)check sheets.
D)all of the above.

Question 25

Each of the following is a common project management tool except

A)data flow diagrams.
B)brainstorming.
C)fishbone diagrams.
D)burndown charts.

Question 26

A T-Bone diagram is a tool that allows teams to identify and graphically detail all possible causes related to a problem and discover root causes of the problem at hand.

Question 27

Which TMAP step maps the thought process to understand the unknowns?

A)ask DMAIC questions
B)ask grouped questions
C)sequence and link all team comments,responses,and questions
D)define the project goals

Question 28

When there is concern about some team members not participating,NGT can result in a high-quality decision-making process.

Question 29

Which of the following is a brain-writing idea that encourages team members to build on each other's ideas?

A)Thought Process Map
B)Kano model
C)Ring-Exchange Technique
D)Pareto chart

Question 30

TMAP is a tool to achieve aggregate opinions concerning real-world knowledge solicited from experts within certain topic areas.

Question 31

The TMAP procedure includes each of the following steps except

A)define the project goals.
B)list the knowns,unknowns,and constraints.
C)sequence and link all team comments,responses and questions.
D)conduct a feasibility study.

Question 32

Check sheets graphically illustrate the causes of a certain event.

Question 33

SWOT analysis is a strategic method for identifying whether to use a component or a feature in a project.

Question 34

Which TMAP step improvises the team thought process to form a thought map?

A)ask DMAIC questions
B)improve and link all responses to form a thought map
C)identify possible tools to be used
D)sequence and link all team comments,responses,and questions

Question 35

The Delphi Technique can help generate a consensus.

Question 36

Pareto charts are usually used when analyzing data about the frequency of problems or causes in a process.

Question 37

PDCA stands for

A)perform,document,control,analyze.
B)plan,do,check,act.
C)plan,design,control,accept.
D)perform,develop,convert,activate.

Question 38

A process for teams to generate ideas and to find solutions on project issues and problems best defines

A)brainstorming.
B)TMAP.
C)burndown charts.
D)preplanning review.

Question 39

Each of the following is a true statement about TMAP except

A)TMAP is an initial process used to generate ideas in order to accomplish project goals and a visual representation of an entire team's thoughts,ideas,and questions relative to accomplishing the project goal.
B)TMAP presents a structure of information and helps a team progress through the project process.
C)TMAP is a static document that does not change throughout the project,thus serving as a baseline representation of the project.
D)TMAP allows team members to refer back to how,why,and when decisions were made.

Question 40

The Delphi Technique may be used by project managers and the project team to discover what is actually known or not known about a specific topic.

Question 41

QFD's graphical format documents

A)customer requirements.
B)technical requirements.
C)interrelationships.
D)all of the above.

Question 42

Which of the following Kano Model requirements has the greatest influence on customer satisfaction?

A)must-be requirements
B)one-dimensional requirements
C)attractive requirements
D)indifferent requirements

Question 43

Which QFD step develops relationships between the technology requirements?

A)technical correlations
B)planning matrix
C)voice of customer
D)interrelationships

Question 44

Each of the following is a Kano Model procedure except

A)interpret and evaluate results.
B)construct the Kano questionnaire and interview customers.
C)identify project requirements and customer expectations as though you are walking in the customer's shoes.
D)close down the project.

Question 45

Which of the following Kano Model requirements results in dissatisfaction when fulfilled and satisfaction when not fulfilled?

A)must-be requirements
B)one-dimensional requirements
C)reverse requirements
D)indifferent requirements

Question 46

Which of the following Kano Model requirements suggests that customer satisfaction is proportional to the level of fulfillment?

A)must-be requirements
B)one-dimensional requirements
C)attractive requirements
D)indifferent requirements

Question 47

Which of the following Kano Model requirements suggests that the customer will be extremely dissatisfied if the basic project requirements are not fulfilled?

A)must-be requirements
B)one-dimensional requirements
C)attractive requirements
D)indifferent requirements

Question 48

QFD does each of the following except

A)acts as a fundamental foundation to understand customer requirements.
B)links customer requirements to project planning,analysis,design,and implementation.
C)provides project scope and perceived value from the customer perspective.
D)documents the flow of data through a system,where it is stored,and when it enters and leaves the system.

Question 49

QFD's graphical format documents each of the following except

A)state transitions.
B)technical correlations.
C)technical priorities,benchmarks,and targets.
D)planning matrix.

Question 50

In preparation for QFD deployment,it is recommended that one use

A)a trained QFD facilitator.
B)a multi-disciplinary team depending upon the nature of the project.
C)QFD software or QFD Excel sheet.
D)all of the above.

Question 51

Which QFD step uses a set of data to provide the technical performance achieved by competitive products and the degree of difficulty in developing each technology requirement?

A)technical correlations
B)complete technical properties,and set design benchmarks
C)planning matrix
D)technical requirements

Question 52

Which QFD step establishes a connection or relationship between customer requirements and technical requirements?

A)technical correlations
B)planning matrix
C)voice of customer
D)interrelationships

Question 53

A tool that links customer requirements to project planning,analysis,design,and implementation best describes

A)TMAP.
B)DMAIC.
C)QFD.
D)ERD.

Question 54

Recommendations for preparing an affinity diagram include

A)gather the team in a conference room.
B)make sure that there is either a whiteboard or writing board or flip chart.
C)involving all members of the team will create more input,and more input is better.
D)all of the above.

Question 55

A tool used to distinguish between five types of product requirements that influence customer satisfaction best defines

A)TMAP.
B)QFD.
C)Kano model.
D)Pareto chart.

Question 56

Which QFD step evaluates how well customer requirements have been met compared to the competition?

A)interrelationships
B)technical correlations
C)planning matrix
D)voice of customer

Question 57

Which of the following Kano Model requirements results in neither satisfaction nor dissatisfaction regardless of whether they are fulfilled?

A)must-be requirements
B)one-dimensional requirements
C)attractive requirements
D)indifferent requirements

Question 58

Kano product requirements include

A)must-be requirements.
B)one-dimensional requirements.
C)attractive requirements.
D)all of the above.

Question 59

Which QFD step focuses on what must be achieved to satisfy customer requirements?

A)interrelationships
B)technical requirements
C)technical correlations
D)voice of customer

Question 60

Each of the following is a product classification requirement used by the Kano Model except

A)forward requirements.
B)reverse requirements.
C)indifferent requirements.
D)attractive requirements.

Question 61

A strategic method for identifying whether to use a component or a feature in a project best defines

A)nominal group technique.
B)Delphi technique.
C)Kano model.
D)SWOT analysis.

Question 62

A tool that allows teams to identify and graphically detail all possible causes related to a problem and discover root causes of the problem at hand best describes

A)TMAP.
B)nominal group technique.
C)fishbone diagram.
D)Delphi technique.

Question 63

Which of the following is used to organize and summarize ideas or issues generated by team members?

A)burndown chart
B)affinity diagram
C)check sheet
D)Kano model

Question 64

What is QFD? What are its six major components?

Question 65

A table or form that is used to allow a team to systematically record and compile data from historical sources or observations as they happen in real time best defines

A)burndown chart.
B)affinity diagram.
C)SWOT analysis.
D)check sheet.

Question 66

A simple bar graph where the y-axis represents frequency of occurrence best describes

A)Pareto chart.
B)NGT.
C)affinity diagram.
D)check sheet.

Question 67

List five common project management tools.

Question 68

A decision-making tool used to understand and use the opinion of each and every project member best describes

A)Pareto chart.
B)nominal group technique.
C)Delphi technique.
D)SWOT analysis.

Question 69

Advantages of SWOT include each of the following except

A)very simple to use.
B)creates an awareness of political and environmental threats.
C)encourages customers to provide routine feedback.
D)allows the project manager to prepare appropriate response plans.

Question 70

A graphical representation of the work left to do versus the total scheduled time of an activity or an entire project best describes

A)affinity diagram.
B)burndown chart.
C)Pareto chart.
D)fishbone diagram.

Question 71

What is TMAP? What is its procedure?

Question 72

Advantages of using a burndown chart include

A)stakeholders can see a visual display of project progress.
B)team members are responsible for updating the chart.
C)reflects real deadlines and progress of projects.
D)all of the above.

Question 73

Advantages of using a check sheet include each of the following except

A)provides an organized structure for uniform data collection and collation.
B)can be difficult to use.
C)effective way of displaying collected data.
D)can be used to substantiate or refute conclusions.

Question 74

A tool to achieve aggregate opinions concerning real-world knowledge solicited from experts within certain topic areas best defines

A)Pareto chart.
B)SWOT analysis.
C)Delphi technique.
D)nominal group technique.

Question 75

Advantages of using the Delphi Technique include

A)allows sharing of information and reasoning among team members and experts.
B)helps generate consensus.
C)focuses attention on the issue at hand.
D)all of the above.

Question 76

Affinity diagram procedures include each of the following except

A)make sure that the problem statement is a full sentence and unambiguous to team members.
B)construct the affinity questionnaire and interview customers.
C)brainstorm an exhaustive list of ideas or issues.
D)sort ideas or issues into as many natural groups as possible.

Question 77

Define SWOT analysis.What is its procedure?

Question 78

What is a burndown chart? Identify five advantages of a burndown chart.

Question 79

Recommendations for preparing fishbone diagrams include each of the following except

A)gather the team in the conference room.
B)make sure that there is either a whiteboard or writing board or flip chart.
C)make sure there are colored markers.
D)be selective about idea generation.

Question 80

NGT results in a high-quality decision making process when

A)a new team member is present.
B)some team members are much more vocal than others.
C)there is concern about some team members not participating.
D)All of the above are correct.