Deck 7: Quality, Performance and Value

Question 1

Histograms,Pareto charts,and scatter diagrams are used in quality control.

Answer 1

True

Question 2

According to the textbook,scholars have viewed cost,time,and quality as the success criteria to project performance.

Answer 2

True

Question 3

The major goal of quality management is to prevent defects.

Answer 3

True

Question 4

X-bar charts,R-charts,P-charts,and C-charts are four different control charts used in controlling quality.

Question 5

Speed and efficiency are the primary drivers behind benchmarking.

Question 6

ISO/IEC 9126-1 addresses a framework for software evaluation using the general characteristics of software.

Question 7

ISO 9002 deals with the requirements that an organization has to fulfill in order to meet the standards and provides a model for quality assurance in design,development,production,installation,and servicing for creation of new products,services,and systems.

Question 8

Benchmarking is always externally focused.

Question 9

The Taguchi Method suggests that quality should be designed into a product,not inspected into it.

Question 10

Quality assurance is accomplished by quality audits,process analysis,and tools and techniques used in quality control.

Question 11

Quality planning and work performance information are outputs of the quality assurance process.

Question 12

A project organization must apply quality standards and quality management at the organizational,process,and project levels.

Question 13

The biggest challenge in managing quality is ensuring that processes are consistent.

Question 14

ISO 10006:2003 emphasizes quality assurance via preventive actions instead of just checking the final product,system or service.

Question 15

Poor design is an example of variation due to normal causes.

Question 16

Overall benchmarking can be broken into two major processes: the external review process and the internal review process.

Question 17

Quality planning is more about process and is based on problems related to processes.

Question 18

Simple random sampling stratifies the population by important variables.

Question 19

The overall goal of the benchmarking process is to compare projects or organizations of competitors,so that the competitors are better understood.

Question 20

The scope document is an input to quality planning.

Question 21

The earlier an error is identified,the better the success of a project.

Question 22

With random sampling,larger sample sizes generally lead to increased precision.

Question 23

Garvin's eight dimensions of quality include each of the following except

A)serviceability.
B)flexibility.
C)performance.
D)reliability.

Question 24

The superiority or excellence of primary operating characteristics of a product best describes

A)durability.
B)serviceability.
C)performance.
D)features.

Question 25

The extent to which a product is unlikely to fail or break down best describes

A)reliability.
B)conformance.
C)serviceability.
D)aesthetics.

Question 26

Components of quality management include

A)customer satisfaction.
B)defect prevention.
C)continuous improvement.
D)all of the above.

Question 27

A configuration review is a formal procedure for reviewing a product,system,or service against quality criteria set forth by the project organization.

Question 28

The profitability index is the ratio of payoff to investment of a proposed project.

Question 29

The extent to which a product can be easily repaired and serviced best defines

A)reliability.
B)serviceability.
C)conformance.
D)durability.

Question 30

Project value is a relative worth or importance that is monetary in nature.

Question 31

The value of a project depends on the cost of the project.

Question 32

Crosby,Deming,and Juran suggest achieving outstanding quality requires

A)quality leadership from senior management.
B)a customer focus.
C)continuous improvement based on rigorous analysis of processes.
D)all of the above.

Question 33

Which of the following was defined by Edwards Deming as a predictable degree of uniformity and dependability at low cost suitable to the market?

A)reliability
B)durability
C)serviceability
D)quality

Question 34

As variability increases,accurate estimation decreases and the required sample size increases.

Question 35

The availability and excellence of "bells and whistles" related to a product best describes

A)conformance.
B)serviceability.
C)performance.
D)features.

Question 36

The execution or accomplishment of a project to fulfill customer requirements in accordance with the project scope best defines

A)performance.
B)task.
C)objective.
D)activity.

Question 37

The degree to which a set of inherent characteristics of a project fulfill project scope best defines

A)scope durability.
B)project reliability.
C)project quality.
D)project performance.

Question 38

A random sample of clusters is considered,and then all members within those clusters are examined defines quota sampling.

Question 39

Judgment sampling is not prone to bias.

Question 40

With quota sampling,knowledge of the population is not essential.

Question 41

Quality process analysis steps include each of the following except

A)describe and prioritize accountabilities.
B)activate contingency plan.
C)establish performance monitoring.
D)describe and analyze processes.

Question 42

Control charts used in controlling quality include

A)X-bar charts.
B)R-charts.
C)P-charts.
D)all of the above.

Question 43

The application of statistical methods to monitor and control a process in order to reduce variability best defines

A)testing and inspection.
B)scope analysis.
C)statistical process control.
D)random review.

Question 44

A set of activities planned at the beginning of the project that helps achieve quality in a project describes

A)risk mitigation plan.
B)project quality plan.
C)project scope plan.
D)feasibility study.

Question 45

Which of the following follows all the steps outlined in the process improvement plan in order to identify the improvements necessary to enhance the quality of a project?

A)quality process analysis
B)quality inspections
C)quality audit
D)quality work review

Question 46

A family of standards that addresses quality management to help organizations to fulfill the quality requirements of the customer with applicable regulatory requirements while aiming to enhance customer satisfaction and achieve continual process and quality improvement describes the

A)ISO 892 family.
B)ISO 9000 family.
C)TCP/IP 920 family.
D)BORAC 764 family.

Question 47

The world's largest developer and publisher of international standards and is a network of the national standards institutes of 162 countries describes

A)ISO.
B)PMBOK.
C)KPM.
D)DMAIC.

Question 48

During planned audits,which of the following is discussed and concretized between the auditor and the team?

A)the actual date of the audit
B)the location of project plans and artifacts to be audited
C)the names of project team members whom the auditor can contact should questions arise
D)All of the above are correct.

Question 49

Which of the following provide a visual model of how inputs,activities,and outputs of a process are linked and are the most fundamental of all process design and process improvement tools?

A)process maps
B)control charts
C)Six Sigma
D)run charts

Question 50

The operational technique and activity used to fulfill quality requirements best describes

A)quality process analysis.
B)risk analysis.
C)quality control.
D)configuration management.

Question 51

Which of the following is a tool used to determine whether a project or a business process is in a state of statistical control?

A)run chart
B)SPC control chart
C)process map
D)Pareto chart

Question 52

Which of the following is a prestigious award in performance for an organization?

A)Malcom Baldridge National Quality Award
B)AITP National Quality Award
C)Crosby Nash National Quality Award
D)PMBOK National Award for Quality

Question 53

Quality in use is defined by

A)effectiveness.
B)productivity.
C)safety.
D)all of the above.

Question 54

A process to measure the performance of an organization and compare that measure with other organizations in the same industry to understand industry best practices defines

A)project initiation.
B)project scope planning.
C)benchmarking.
D)contingency planning.

Question 55

The eight quality management principles identified by the ISO include each of the following except

A)customer focus.
B)leadership.
C)accuracy.
D)involvement of projects.

Question 56

A process used to evaluate project performance periodically and ensure that the project will satisfy the quality standards of an organization best defines

A)project baseline evaluation.
B)scope development.
C)risk mitigation.
D)quality assurance.

Question 57

A quality audit needs to do each of the following except

A)identify all the processes and procedures of the project.
B)identify the audit inspection steps.
C)identify all the constraints of the project.
D)identify all the issues with the project.

Question 58

Which of the following addresses a framework for software evaluation using the general characteristics of software?

A)ISO/IEC 12207
B)ISO/IEC 14143
C)ISO/IEC15504
D)ISO/IEC 9126-1

Question 59

Tools and techniques used in quality control include

A)process maps.
B)control charts.
C)statistical sampling.
D)all of the above.

Question 60

A review of the quality plan to determine whether the project activities comply with organizational and project policies,processes,and procedures defines

A)quality audit.
B)benchmarking.
C)risk management.
D)configuration management.

Question 61

A process capability index above 1 means that the process variability

A)just meets specifications and the process is minimally capable.
B)is tighter than specifications and the process exceeds minimal capability.
C)is outside the range of specification,the process is not capable of producing within specification,and the process must be improved.
D)is none of the above.

Question 62

Quality review methods include

A)expert reviews.
B)process reviews.
C)management reviews.
D)all of the above.

Question 63

A process control chart used to monitor the sample means of variables that result from a process and is often used in quality control best defines

A)X-bar charts.
B)R-charts.
C)P-charts.
D)C-charts.

Question 64

A computer crashing is an example of a(n)

A)reviewable cause.
B)assignable cause.
C)unassignable cause.
D)disruptive cause.

Question 65

The likelihood that the result obtained from the sample is within the level of precision defines level of

A)confidence.
B)flexibility.
C)variability.
D)viability.

Question 66

Which of the following is the sampling selection method that uses deliberate choices of information and excludes any random process?

A)judgment sampling
B)cluster sampling
C)quota sampling
D)simple random sampling

Question 67

A statistical method for identifying which factors influence specific variables of a product or process and which variable has the greatest effect best describes

A)process capability.
B)statistical control process.
C)design of experiments.
D)statistical sampling.

Question 68

Identify five reasons why scope changes are forced into projects.

Question 69

Which of the following is the sampling selection method where every member of the population is given an equal chance?

A)judgment sampling
B)cluster sampling
C)quota sampling
D)simple random sampling

Question 70

Control charts that monitor the dispersion or variability of the process are

A)P-charts.
B)C-charts.
C)R-charts.
D)X-bar charts.

Question 71

Which of the following is the sampling selection method where the population is stratified by important variables,and the required quota is obtained from each stratum or level?

A)judgment sampling
B)cluster sampling
C)quota sampling
D)simple random sampling

Question 72

Describe the process for peer reviews.

Question 73

Define metric.In order to be widely used in an organization,what must a metric do?

Question 74

A critical aspect of quality control and evaluates the ability of a project process to meet or exceed the expectations or preset specifications best describes

A)process capability.
B)risk assessment.
C)resource breakdown structure.
D)cluster sampling.

Question 75

Which of the following measures the proportion of items in a sample that are defective?

A)PERT charts
B)X-bar charts
C)C-charts
D)P-charts

Question 76

Identify and describe four control charts.

Question 77

A process capability index equal to 1 means that the process variability

A)just meets specifications and the process is minimally capable.
B)is tighter than specifications and the process exceeds minimal capability.
C)is outside the range of specification,the process is not capable of producing within specification,and the process must be improved.
D)is none of the above.

Question 78

What is a project quality plan? What steps are involved?

Question 79

The range in which the true value of the population is estimated best defines level of

A)confidence.
B)precision.
C)variability.
D)viability.

Question 80

Which of the following types of reviews is conducted to evaluate the status of a project in order to understand and allocate resources?

A)formal reviews
B)walk-through reviews
C)management reviews
D)process reviews