Deck 12: Project Success

Question 1

Communication is one of the key factors in interpersonal skills.

Answer 1

True

Question 2

During a project,the project manager may interact with lateral juniors.

Answer 2

True

Question 3

Looping is a common project manager activity.

Answer 3

False

Question 4

Writing ability is the most important component of communications.

Question 5

When a speaker rubs his/her hands,this demonstrates expectation.

Question 6

In preparation for a meeting,a project manager should prepare and distribute an agenda.

Question 7

Leadership behaviors for people management include supporting,developing,mentoring,and recognizing behaviors.

Question 8

Successful projects involve customers from the beginning and maintain their interest until the end of the project.

Question 9

A person cannot manage without leading.

Question 10

A strong desire to succeed is an example of the project manager's adjustment trait.

Question 11

Skill level refers to a variety of individual attributes including personality,temperament,needs,motives,and values.

Question 12

Managing people in matrix organizations is less complex for project managers because they report to functional managers.

Question 13

Non-verbal listening is understanding what the speaker is conveying through words.

Question 14

Good listeners interrupt the speaker when they have an important question.

Question 15

Internal pressures may be due to government agencies,policies,or supplier problems.

Question 16

When a speaker clenches his/her fists or crosses his/her arms,this shows uncertainty.

Question 17

At the beginning of the meeting,the project manager should review prior meeting action items.

Question 18

Managers need to understand that technology makes projects successful.

Question 19

External pressures may be due to the failure to meet project deadlines or progress expectations.

Question 20

For projects to be successful,project strategy,project leadership,project management,and good communications are essential.

Question 21

Successful project management requires both project leadership and project management,together called project

A)oversight.
B)stewardship.
C)development.
D)sponsorship.

Question 22

A quality pyramid is a volunteer group of workers who are trained to identify,analyze,and solve problems and accumulate organizational knowledge.

Question 23

During the project,a project manager may interact with

A)peers.
B)suppliers.
C)lateral superiors.
D)all of the above.

Question 24

Knowledge that is acquired from past failures and successes is an important resource for the success of future projects.

Question 25

For projects to be successful,the foundation includes project

A)strategy.
B)leadership.
C)management.
D)all of the above.

Question 26

When a listener moves closer to the speaker,this shows aggressiveness.

Question 27

Knowledge sharing is a critical catalyst for creativity and subsequent innovation because it provides a means by which innovative ideas can be captured,shared,and tested.

Question 28

Autocratic decisions are made using available information at the time.

Question 29

An individual who tries to get people to agree about the most important things to be done and values flexibility,innovation,and adaptation best describes

A)leader.
B)manager.
C)sponsor.
D)customer.

Question 30

Socialization is the process where explicit knowledge is transferred through observation,imitation,meeting,and practice from one individual to another.

Question 31

When a speaker leans back with his/her hands behind his/her head,this shows superiority or confidence.

Question 32

The project manager role and responsibility that devises plans,develops schedules,and develops budgets is the

A)planner and organizer role.
B)decision maker role.
C)monitor and controller role.
D)spokesperson role.

Question 33

When compared to priorities,resources,and personality,schedules rank the highest in terms of conflict intensity.

Question 34

Project manager activities include each of the following except

A)exchanging information.
B)influencing.
C)sourcing.
D)developing.

Question 35

Project success variables for executive champions and organizations include each of the following except

A)adopting a hands off approach so people can do their jobs.
B)coordinating all efforts.
C)providing a prompt response.
D)maintaining accurate communications.

Question 36

Success variables for the project team include

A)being committed to successfully completing a project.
B)having accountability in the project.
C)focusing on performance measures.
D)all of the above.

Question 37

Conflicts can be resolved by compromising.

Question 38

Success variables for customers include each of the following except

A)honest and constructive feedback.
B)strong technical knowledge.
C)having a clear understanding of strategic goals of the project.
D)good communication with project team.

Question 39

An individual who is concerned about how work is completed and tries to get people to work together and perform better best describes

A)customer.
B)leader.
C)manager.
D)sponsor.

Question 40

Externalization is the process where tacit knowledge is translated into explicit knowledge.

Question 41

The type of power where the targeted persons comply in order to avoid punishments is called

A)coercive power.
B)reward power.
C)legitimate power.
D)expert power.

Question 42

Which of the following generates emotional requests that link the target person's hopes,ideals,values,and desires?

A)inspirational appeal
B)rational persuasion
C)consultation
D)collaboration

Question 43

Which of the following tactics are used to resist unwanted influence attempts or to modify requests to be more acceptable for the target person?

A)proactive influence
B)political
C)impression management
D)reactive influence

Question 44

The project manager role and responsibility that communicates with company executives,functional managers,peers,and subordinates;meets schedules,solves problems,and achieves project scope and objectives is the

A)administrator role.
B)consultant role.
C)coordinator role.
D)supervisor role.

Question 45

The type of power where the targeted persons comply believing that the project manager has special knowledge is called

A)coercive power.
B)reward power.
C)legitimate power.
D)expert power.

Question 46

The project manager role and responsibility that maintains all project records and documents;performs basic administrative duties as authorized;analyzes information and communicates with all stakeholders periodically is the

A)administrator role.
B)consultant role.
C)coordinator role.
D)supervisor role.

Question 47

Which of the following tactics includes influencing the agenda of a meeting to include a project manager's own issues,influencing the decision makers to use criteria that will bias the decisions in favor of the project manager's interests?

A)proactive influence
B)political
C)impression management
D)reactive influence

Question 48

The project manager role and responsibility that facilitates training,develops team skills,and provides input into team member evaluations is the

A)administrator role.
B)consultant role.
C)coordinator role.
D)supervisor role.

Question 49

The project manager role and responsibility that makes decisions on schedule,cost,scope,and resources even under uncertainty is the

A)planner and organizer role.
B)decision maker role.
C)monitor and controller role.
D)spokesperson role.

Question 50

Types of power include each of the following except

A)reflective power.
B)reward power.
C)coercive power.
D)legitimate power.

Question 51

The project manager role and responsibility that communicates with stakeholders on the progress of the project is the

A)planner and organizer role.
B)decision maker role.
C)monitor and controller role.
D)spokesperson role.

Question 52

Which of the following uses explanations,rationale,logical arguments,and evidence and facts to illustrate and argue proposals and requests?

A)inspirational appeal
B)rational persuasion
C)consultation
D)collaboration

Question 53

Tactics used to influence people include each of the following except

A)impression management.
B)reflective influence.
C)political.
D)proactive influence.

Question 54

The project manager role and responsibility that keeps up with current technology developments and is the "go-to" person for a project is the

A)administrator role.
B)consultant role.
C)coordinator role.
D)supervisor role.

Question 55

Types of proactive influence tactics include each of the following except

A)disintermediation.
B)rational persuasion.
C)inspirational appeal.
D)consultation.

Question 56

The type of power where the targeted persons comply to gain the project manager's approval is called

A)referent power.
B)reward power.
C)legitimate power.
D)expert power.

Question 57

The type of power where the targeted persons believe that they are obligated to obey is called

A)coercive power.
B)reward power.
C)legitimate power.
D)expert power.

Question 58

The type of power where the targeted persons comply in order to receive rewards is called

A)coercive power.
B)reward power.
C)legitimate power.
D)expert power.

Question 59

Which of the following tactics offers praise,ingratiation,and self promotion?

A)proactive influence
B)political
C)impression management
D)reactive influence

Question 60

Which of the following tactics uses rational persuasion?

A)proactive influence
B)political
C)impression management
D)reactive influence

Question 61

Describe the four primary knowledge management processes in an organization.

Question 62

Identify five trait categories for a project manager.Identify two traits for each category.

Question 63

The conversion of tacit knowledge to tacit knowledge best describes

A)internalization.
B)socialization.
C)externalization.
D)reduction.

Question 64

Identify eight possible roles and responsibilities for a project manager.

Question 65

Unique knowledge possessed by individuals best describes

A)explicit knowledge.
B)tacit knowledge.
C)procedural knowledge.
D)declarative knowledge.

Question 66

Knowledge about the project subject,the processes,and the equipment for conducting specialized activities best describes

A)technical skills.
B)business skills.
C)interpersonal skills.
D)conceptual skills.

Question 67

The conversion of explicit knowledge to explicit knowledge best describes

A)combination.
B)socialization.
C)externalization.
D)reduction.

Question 68

What is knowledge management? Identify five benefits of knowledge management.

Question 69

Modes of knowledge conversion include each of the following except

A)internalization.
B)socialization.
C)externalization.
D)reduction.

Question 70

Identify five success variables for a project manager.

Question 71

Graphical representations of the changing rate of learning for a given project activity best describes

A)Kano model.
B)learning curves.
C)Pareto charts.
D)SWOT analysis.

Question 72

Types of knowledge include

A)tacit.
B)explicit.
C)procedural.
D)all of the above.

Question 73

Which of the following offers a target person some necessary resources or assistance?

A)inspirational appeal
B)rational persuasion
C)consultation
D)collaboration

Question 74

The expertise or skills acquired by a project team member through experience,education,or association;it is also awareness or familiarity of a situation gained by experience derived from information,which in turn is derived from data.This description best defines

A)knowledge.
B)awareness.
C)expertise.
D)conceptualization.

Question 75

Knowledge about the organization,its products,and its services best describes

A)technical skills.
B)business skills.
C)interpersonal skills.
D)conceptual skills.

Question 76

Which of the following motivates the target person to participate in meetings and get involved?

A)inspirational appeal
B)rational persuasion
C)consultation
D)collaboration

Question 77

Benefits of knowledge management include

A)reducing cost and risk.
B)improved decision making.
C)reduced cost of employee training.
D)all of the above.

Question 78

Knowledge that can be readily articulated,codified,and shared best describes

A)tacit knowledge.
B)procedural knowledge.
C)explicit knowledge.
D)declarative knowledge.

Question 79

Skills important to the project manager include

A)technical skills.
B)business skills.
C)interpersonal skills.
D)all of the above.

Question 80

Knowledge about human behaviors and group dynamics best describes

A)technical skills.
B)business skills.
C)interpersonal skills.
D)conceptual skills.