Deck 6: Listening

Question 1

When a long-time friend uses the knowledge they have about you to form a response they are _______.

A)responding empathically
B)listening to details
C)perspective taking
D)responding sympathetically

Answer 1

C

Question 2

Determining whether you believe a statement to be true is part of _______.

A)listening for information
B)critical analysis
C)perspective taking
D)unnecessary for listening effectiveness

Answer 2

B

Question 3

Some people say things that just aggravate you.When this happens,as an effective listener you should _______.

A)be thankful-it gets your attention
B)hear a person out before reacting
C)immediately describe your reaction
D)begin thinking of the arguments you can use to refute them when they finish speaking

Answer 3

B

Question 4

The understanding stage of the listening process involves what?

A)physically getting ready to listen
B)remembering information
C)analyzing facts
D)asking questions

Question 5

Danielle is listening to her teacher's lecture,working hard to understand so that she can do well on the test.She is engaging in _______ listening.

A)appreciative
B)discriminative
C)empathic
D)active

Question 6

A paraphrase is _______.

A)a repetition of what a person said
B)a guess of what you think a person wants you to say
C)your understanding of what a person meant
D)your effort to find out the reasons behind what someone is saying

Question 7

Jalesa is helping her daughter learn the colors of the rainbow for her quiz at school.To help her remember the colors and order,she tells her daughter to remember Roy G.Biv.When her daughter says,"But who's Roy G.Biv?" Jalesa explains that it stands for Red,Orange,Yellow,Green,Blue,Indigo,and Violet.Jalesa is teaching her daughter a

A)mnemonic
B)paraphrase
C)empathic response
D)sympathetic responsiveness

Question 8

Useful notes will usually _______.

A)be very long
B)contain evaluative statements
C)have a brief outline
D)have lots of details

Question 9

A person who focuses on the emotions of the speaker is a _______.

A)content-oriented listener
B)people-oriented listener
C)action-oriented listener
D)time-oriented listener

Question 10

Nikki comes to class early,sits in her preferred chair,and arranges her notebook and pens.She looks up to her teacher and waits for the lesson to begin.Nikki is _______.

A)avoiding distractions
B)getting physically ready to listen
C)observing nonverbal cues
D)resisting interrupting

Question 11

The simplest way of moving information from short-term to long-term memory is to _______.

A)take notes
B)create a mnemonic
C)repeat it
D)ask a question about it

Question 12

When you are listening to the boss explain an important new procedure for processing data,your best listening aid is likely to be _______.

A)arranging the first letters of selected state capitals to spell a word
B)writing down what appear to be the key ideas of a person's message
C)memorizing directions
D)taking notes in outline form

Question 13

When Josh told Amy about what was going on at work and she responded by saying,"Oh,I'm really sorry.That's awful.You poor thing," Amy was demonstrating _______.

A)empathic responsiveness
B)paraphrasing
C)perspective taking
D)sympathetic responsiveness

Question 14

The first stage of listening is _______.

A)interpreting
B)understanding
C)attending
D)evaluating

Question 15

Understanding Charlene's feeling of mortification at her forgetting the name of a person she has known for years is an example of _______.

A)empathy
B)sympathy
C)supportiveness
D)reflecting feelings

Question 16

When one person can sense the emotions of another and communicates based on that sense,they are participating in _______.

A)empathic responsiveness
B)perspective taking
C)mirroring
D)sympathy

Question 17

Mnemonic devices are _______.

A)skills used in developing supporting material for a message
B)acts of inference
C)artificial techniques used to aid the memory
D)vocabulary-building techniques

Question 18

Paraphrasing is putting your interpretation of a message into words.Paraphrasing might focus on _______.

A)content
B)feelings underlying the content
C)both
D)all of the above

Question 19

During the evaluation stage of listening you _______.

A)ask questions
B)take notes
C)engage in empathy
D)separate fact from inference

Question 20

A content paraphrase focuses on _______.

A)the denotative meaning of what a person says
B)how the person feels about what he says
C)whether the person is right or wrong
D)how the person sounds when he speaks

Question 21

Research on comforting messages has been shown to do all of the following except _______.

A)make someone become dependent on being comforted
B)increase the self-esteem of the person who is comforting the other
C)improve physical health
D)none of the above

Question 22

The statement,"Photosynthesis is the process used by plants to convert sunlight into fuel" is _______.

A)a statement of fact
B)a generalization
C)an inference
D)an opinion

Question 23

If you want to offer emotional support to your friend,which of the following does your book recommend that you do?

A)Clearly state that you want to help.
B)Try to make it sound like you are not giving advice.
C)Give a detailed account of a time you experienced something similar.
D)Emphasize that you are an impartial observer.

Question 24

Attending is our favored and usually unconscious approach to listening.

Question 25

Your friend says to you,"I failed two of my classes this semester," as she shows you her report card.Which of the following statements is a fact?

A)Your friend is upset about her grades.
B)Your friend failed two classes.
C)Your friend did not try very hard this semester.
D)Your friend is not very smart.

Question 26

In response to the statement "I brought all the boxes up to the second floor,and he tells me I didn't do what I was supposed to-that really irks me," which of the following best holds the characteristics of an effective supportive message?

A)"Were you supposed to bring them to the basement instead?"
B)"Maybe he didn't yell at you.Maybe he just has a loud voice."
C)"He's a real jerk,isn't he?"
D)"Yeah,I can understand why you'd be upset."

Question 27

Julie tells Deanna that she's really upset because she may fail her math class.To understand how Julie must feel,Deanna recalls when she was doing poorly in her Spanish class and how bad she felt.Deanna is engaging in _______.

A)sympathetic responsiveness
B)perspective taking
C)empathic responsiveness
D)using a mnemonic

Question 28

Getting physically and mentally ready is one of the steps to receive messages accurately.

Question 29

Chris calls Kelly and says,"Kelly,I'm so sorry.I'm running five minutes late to pick you up for our ballet class." Which of the following is a fact about this situation?

A)Chris and Kelly will be late to ballet.
B)Chris is late to pick up Kelly.
C)These women are friends who are taking a ballet class together.
D)All of these are facts

Question 30

When you listen to someone judgmentally you are engaging in discriminative listening.(p.91)

Question 31

Other-centered messages _______.

A)are seen as rude in most cultures
B)are more appropriate for women than for men
C)encourage people to elaborate on how they feel about the situation
D)none of the above

Question 32

The process of determining the truthfulness,authenticity,or believability of the information provided is called critical analysis.

Question 33

Which of these is an accurate paraphrase of this company policy: "Returns will be accepted within 60 days of purchase with a receipt.After 60 days,no returns or exchanges will be made"?

A)"You can return things within 60 days."
B)"No returns will be made without a receipt."
C)"You can return things to this store."
D)"If you want to return something,you must do so within two months and have your receipt."

Question 34

Critical listeners will be able to _______.

A)exhibit optimal hearing acuity
B)distinguish factual statements from inferences
C)put off judgments on the truth of messages
D)agree with ideas or plans that violate their own values

Question 35

If in response to the statement "I hope I get the job-it really means a lot to me" you replied,"I know you've shown a great interest in the type of work they're doing," your response would be _______.

A)paraphrasing
B)interpreting
C)supportive
D)describing behavior

Question 36

In response to the statement "If my mom keeps dropping me off late for work,I'm afraid they are going to fire me," which of the following would hold the characteristics of an effective supportive response? (p.101)

A)"Are you going to say something to her about it?"
B)"Well,your mom has been going through a tough time lately."
C)"Stop worrying.Your boss isn't going to fire you."
D)"If I were you,I'd start getting a ride from your brother Larry instead."

Question 37

A comforting message _______.

A)should help someone feel better about themselves and their behavior
B)indicates that you think the person is right
C)is not appropriate after a show of negative feelings
D)includes a statement that describes your feelings

Question 38

During the remembering state of listening you _______.

A)separate fact from inference
B)repeat information
C)ask questions
D)observe nonverbal cues

Question 39

Critical analysis is especially important when a speaker is asking you to believe,act on,or support what is being said.

Question 40

Supportive messages that comfort are different from merely supportive messages in that they _______.

A)usually occur over several turns in a conversation or over several conversations
B)avoid buffering
C)minimize other-centered messages
D)allow the speaker to frame the discussion as he or she wishes to frame it

Question 41

Your roommate has not been doing her fair share of the chores in your apartment.Using the guidelines for offering critique,write a response to your roommate.Note three of the guidelines you used.

Question 42

Think about a specific time you were in a debate or argument.Did you find yourself formulating responses or "standing your ground" without really listening to the other person? How could have hearing the other person out,or fully shifting from speaker to listener helped the conversation?

Question 43

Your friend approaches you and tells you that he is really upset because he has applied for several jobs,had a couple of interviews,but cannot get a job.He's worried about the future.Your book offers eight guidelines for giving an emotionally supportive message.Write a response to your friend and then underline and note how you've applied at least three of these guidelines.